36 Commpeak incidents · 2019년 6월 — official updates, affected components, duration and resolution details.
PBX Stas의 최근 예정된 유지 보수에 따라, 우리는 요청의 작은 비율에 영향을 미치는 예상치 못한 부작용을 관찰하고, 높은 응답 시간에 결과. 우리의 엔지니어링 팀은 뿌리 원인을 적극적으로 투자하고 수정을 배포합니다. 음성 서비스 및 기본 기능은 작동을 유지하지만 일부 사용자는 간헐적 지연을 경험할 수 있습니다.
PBX Stas에 영향을 미치는 성능 문제는 예정된 유지 보수가 완전히 해결되었습니다. 응답 시간 및 요청 처리는 정상 작동 매개 변수로 돌아 왔습니다. 우리의 팀은 체계 안정성을 바싹 감시하는 것을 계속할 것입니다. 우리는이 문제를 해결하기 위해 노력하고 있습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
다이얼러 기능 및 성능에 손상된 성능을 일으킬 수 있는 임시 다이얼러를 경험하고 있습니다
이 문제를 해결하기 위해 계속 노력하고 있습니다.
수정이 구현되어 결과를 모니터링하고 있습니다.
이 사건은 해결되었습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
우리는 현재 여러 CommPeak 서비스에 영향을 미치는 혼란을 경험하고 있습니다. [Voice / SIP 트렁킹, SMS, DID 프로비저닝, Dialer, Customer Portal, API]. 이 기간 동안, 당신은 볼 수 있습니다 [전화 시도, 지연 메시지 배달, 포털 로그인 오류, API 타임 아웃]. 엔지니어링 팀은 [07:34 UTC]에서 문제를 확인하고 전체 서비스를 복원하는 데 적극적으로 노력하고 있습니다. 이것은 우리의 최우선권이고, 우리는 관여된 모든 관련 팀이 있습니다. 우리는 [08:15 UTC]에 의해 다음 업데이트를 게시합니다, 또는 더 빨리 상황을 변경하는 경우. 우리는이 작업에 미치는 영향을 이해하고, 우리는 혼란에 대해 미안합니다. 계정 별 질문, 계정 관리자 또는 [email protected]에 문의하십시오.
이 사건은 해결되었습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
Our team is actively investigating the ongoing outage and working toward a resolution
The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.
This incident has been resolved
We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.
We are continuing to investigate this issue.
We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.
The incident has been resolved and all services are operating normally.
We are currently investigating degraded network performance for our infrastructure in European Region.
There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.
Cloudflare has mitigated the current impact. We will continue to monitor the network status.
This incident has been resolved.
We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience
The incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
CommPeak is investigating a fault with my.commpeak.com and related services. More updates to follow shortly.
This incident has been resolved.
Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. This issue does not affect our services.
Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.
Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.
We are currently investigating this issue.
This incident has been resolved.
CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected. We are working to mitigate this problem. More updates to follow shortly.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.
Adjustment has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future
There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur
We applied a developed workaround and monitoring the results.
We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.
We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved. Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.
We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats
This incident has been resolved.
Between the hours 13:00 UTC and 16:00 UTC on the 29th of August, CommPeak clients that are using CommPeak PBX Stats encountered login problems and performance issues in the system, and issues with the CommPeak Softphone connection. The event was triggered by a new feature that was deployed on the last release and created a performance regression. Our engineering team has identified a performance bottleneck with redis-server and has upgraded the component, that action has achieved partial relief, but the issue was still ongoing. The root source of the bottleneck was identified and fixed at 15:40 UTC. After the hotfix had been released, it released the bottleneck, and services were restored at 16:00 UTC. This incident had a widespread impact, and we take availability very seriously. We have identified several areas of improvement and will continue to work on uncovering any other gaps that could cause a recurrence.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.
The issue is related to our CDN provider Cloudflare, we are working on a fix.
A fix was applied, we are monitoring the result.
This incident has been resolved.
