Commpeak 장애 기록

1. 2026년 8월 26일 AM 7:56 UTCinvestigating

   우리는 현재 여러 CommPeak 서비스에 영향을 미치는 혼란을 경험하고 있습니다. [Voice / SIP 트렁킹, SMS, DID 프로비저닝, Dialer, Customer Portal, API]. 이 기간 동안, 당신은 볼 수 있습니다 [전화 시도, 지연 메시지 배달, 포털 로그인 오류, API 타임 아웃]. 엔지니어링 팀은 [07:34 UTC]에서 문제를 확인하고 전체 서비스를 복원하는 데 적극적으로 노력하고 있습니다. 이것은 우리의 최우선권이고, 우리는 관여된 모든 관련 팀이 있습니다. 우리는 [08:15 UTC]에 의해 다음 업데이트를 게시합니다, 또는 더 빨리 상황을 변경하는 경우. 우리는이 작업에 미치는 영향을 이해하고, 우리는 혼란에 대해 미안합니다. 계정 별 질문, 계정 관리자 또는 [email protected]에 문의하십시오.

2. 2026년 8월 26일 AM 8:00 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2025년 12월 5일 AM 9:12 UTCinvestigating

   Our team is actively investigating the ongoing outage and working toward a resolution

2. 2025년 12월 5일 AM 9:17 UTCmonitoring

   The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.

3. 2025년 12월 5일 AM 9:23 UTCresolved

   This incident has been resolved

1. 2025년 11월 18일 AM 11:59 UTCinvestigating

   We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.

2. 2025년 11월 18일 PM 12:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 11월 18일 PM 3:08 UTCmonitoring

   We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.

4. 2025년 11월 18일 PM 5:53 UTCresolved

   The incident has been resolved and all services are operating normally.

1. 2025년 8월 4일 AM 10:10 UTCinvestigating

   We are currently investigating degraded network performance for our infrastructure in European Region.

2. 2025년 8월 4일 AM 10:42 UTCidentified

   There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.

3. 2025년 8월 4일 PM 12:17 UTCmonitoring

   Cloudflare has mitigated the current impact. We will continue to monitor the network status.

4. 2025년 8월 5일 AM 6:13 UTCresolved

   This incident has been resolved.

1. 2025년 7월 17일 PM 3:32 UTCinvestigating

   We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 2025년 7월 17일 PM 4:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 7월 17일 PM 5:08 UTCresolved

   This incident has been resolved.

1. 2025년 6월 30일 AM 7:39 UTCidentified

   We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 2025년 6월 30일 AM 10:01 UTCresolved

   The incident has been resolved.

1. 2024년 8월 29일 AM 4:46 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2024년 8월 29일 AM 6:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 8월 29일 AM 7:01 UTCresolved

   This incident has been resolved.

1. 2024년 8월 5일 AM 8:14 UTCinvestigating

   CommPeak is investigating a fault with my.commpeak.com and related services. More updates to follow shortly.

2. 2024년 8월 5일 AM 8:41 UTCresolved

   This incident has been resolved.

1. 2024년 2월 22일 AM 10:01 UTCidentified

   Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. This issue does not affect our services.

2. 2024년 2월 22일 AM 11:10 UTCmonitoring

   Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.

3. 2024년 2월 22일 PM 1:12 UTCresolved

   Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.

1. 2024년 2월 20일 AM 9:17 UTCinvestigating

   We are currently investigating this issue.

2. 2024년 2월 20일 AM 10:31 UTCresolved

   This incident has been resolved.

1. 2023년 10월 30일 PM 8:10 UTCinvestigating

   CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected. We are working to mitigate this problem. More updates to follow shortly.

2. 2023년 10월 30일 PM 8:35 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023년 10월 30일 PM 8:39 UTCresolved

   This incident has been resolved.

1. 2023년 10월 4일 AM 11:02 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 10월 4일 AM 11:13 UTCidentified

   We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.

3. 2023년 10월 4일 PM 1:00 UTCmonitoring

   Adjustment has been implemented, and we are monitoring the results.

4. 2023년 10월 8일 AM 9:37 UTCresolved

   This incident has been resolved.

1. 2023년 8월 24일 AM 10:20 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 8월 24일 AM 10:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023년 8월 24일 AM 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2023년 8월 24일 AM 10:54 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2023년 8월 24일 AM 11:51 UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future

6. 2023년 8월 24일 PM 12:36 UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur

7. 2023년 8월 24일 PM 3:15 UTCmonitoring

   We applied a developed workaround and monitoring the results.

8. 2023년 8월 25일 AM 11:00 UTCresolved

   We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.

1. 2022년 11월 8일 PM 5:16 UTCinvestigating

   We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats

2. 2022년 11월 8일 PM 6:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2022년 11월 8일 PM 6:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2022년 11월 8일 PM 6:10 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2022년 11월 8일 PM 6:17 UTCresolved

   This incident has been resolved. Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.

1. 2022년 8월 29일 PM 3:51 UTCinvestigating

   We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats

2. 2022년 8월 29일 PM 4:03 UTCresolved

   This incident has been resolved.

3. 2022년 8월 30일 AM 8:40 UTCpostmortem

   Between the hours 13:00 UTC and 16:00 UTC on the 29th of August, CommPeak clients that are using CommPeak PBX Stats encountered login problems and performance issues in the system, and issues with the CommPeak Softphone connection. The event was triggered by a new feature that was deployed on the last release and created a performance regression. Our engineering team has identified a performance bottleneck with redis-server and has upgraded the component, that action has achieved partial relief, but the issue was still ongoing. The root source of the bottleneck was identified and fixed at 15:40 UTC. After the hotfix had been released, it released the bottleneck, and services were restored at 16:00 UTC. This incident had a widespread impact, and we take availability very seriously. We have identified several areas of improvement and will continue to work on uncovering any other gaps that could cause a recurrence.

1. 2022년 7월 12일 AM 9:21 UTCinvestigating

   We are currently investigating this issue.

2. 2022년 7월 12일 AM 9:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2022년 7월 12일 AM 9:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2022년 7월 12일 AM 10:30 UTCresolved

   This incident has been resolved.

1. 2022년 6월 28일 PM 2:32 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2022년 6월 28일 PM 2:52 UTCresolved

   This incident has been resolved.

1. 2022년 6월 21일 AM 6:54 UTCinvestigating

   We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.

2. 2022년 6월 21일 AM 7:07 UTCidentified

   The issue is related to our CDN provider Cloudflare, we are working on a fix.

3. 2022년 6월 21일 AM 7:32 UTCmonitoring

   A fix was applied, we are monitoring the result.

4. 2022년 6월 21일 AM 8:15 UTCresolved

   This incident has been resolved.

1. 2022년 4월 30일 PM 4:14 UTCinvestigating

   Our Skype and Telegram to Live Chat bridges are experiencing an outage. Please use our Live Chat or our support e-mail for technical support.

2. 2022년 4월 30일 PM 4:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2022년 5월 1일 PM 4:19 UTCinvestigating

   Our support is unreachable via Skype and Telegram. Please reach out via our Live Chat and/or by support e-mail. We are still working to solve this matter.

4. 2022년 5월 4일 PM 3:22 UTCresolved

   This incident has been resolved.

1. 2022년 3월 29일 PM 12:09 UTCmonitoring

   Datacenter technical issue occurred with one of our datacenters in Europe, affecting our Dialer services. We have recovered from the incident and we are currently monitoring the failed component.

2. 2022년 3월 29일 PM 12:21 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2022년 3월 29일 PM 12:39 UTCresolved

   This incident has been resolved.