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    Copper 장애 기록

    50 Copper incidents · 2021년 11월 — official updates, affected components, duration and resolution details.

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    We are investigating an issue with the Google Sheets Add-on resulting in difficulty Importing Data

    시작 2026년 6월 9일 오후 3:45 UTC · 6d 4h

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2026년 6월 9일 오후 3:45 UTCidentified

      We've identified the issue and we are working on the solution.

    2. 2026년 6월 11일 오후 5:47 UTCidentified

      We have identified a recent Google Security update is preventing some users from accepting Google Permissions.

    3. 2026년 6월 14일 오전 5:02 UTCmonitoring

      Google has resolved the unverified issue causing some users to have trouble accessing accepting Google Permissions and accessing the Chrome Extension. We are investigating a persisting issue with the Copper Google Sheets Add-on resulting in some users unable to Import Data.

    4. 2026년 6월 15일 오후 8:11 UTCresolved

      All issues are now resolved and all components are operational. If you still experience an issue after removing and re-installing the Chrome Extension or Google Sheets Add-on, please contact the Copper Support Team.

    Form Builder, Linked Pages, and some Integrations failing to operate as expected.

    시작 2026년 2월 25일 오후 9:27 UTC · 1h 41m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Forms BuilderIntegrationsForms Submission
    1. 2026년 2월 25일 오후 9:27 UTCinvestigating

      We are currently investigating an issue with Forms, Linked Pages, and some Integrations.

    2. 2026년 2월 25일 오후 9:34 UTCinvestigating

      We are currently investigating an issue with Forms, Linked Pages and some Integrations failing to operate as expected. We are prioritizing this issue to restore expected operation to these features.

    3. 2026년 2월 25일 오후 10:12 UTCidentified

      We have identified the issue resulting in Forms, Linked Pages and some Integrations to fail to operate as expected.

    4. 2026년 2월 25일 오후 10:24 UTCidentified

      We have identified the issue resulting in Form Builder, Linked Pages and some Integrations to fail to operate as expected. We are preparing the update and expect the issue to be resolved within a few hours. Thank you for your patience.

    5. 2026년 2월 25일 오후 11:08 UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    시작 2026년 2월 19일 오전 12:28 UTC · 14h 26m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Custom Reports Builder
    1. 2026년 2월 19일 오전 12:28 UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Tuesday, February 17, and remains accessible at this time.

    2. 2026년 2월 19일 오후 2:53 UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    시작 2026년 2월 18일 오후 2:59 UTC · 9h 27m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Reporting
    1. 2026년 2월 18일 오후 2:59 UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Tuesday, February 17, and remains accessible at this time.

    2. 2026년 2월 19일 오전 12:25 UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    시작 2026년 2월 9일 오후 6:11 UTC · 3h 51m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Custom Reports Builder
    1. 2026년 2월 9일 오후 6:11 UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Friday, February 6, and remains accessible at this time.

    2. 2026년 2월 9일 오후 8:24 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2026년 2월 9일 오후 10:01 UTCresolved

      This incident has been resolved.

    Some users are experiencing issues loading the app

    시작 2026년 2월 3일 오후 6:58 UTC · 24m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Forms BuilderSearch IndexIntegrationsMarketing ToolsCustom Reports BuilderWorkflow AutomationReporting
    1. 2026년 2월 3일 오후 6:58 UTCinvestigating

      Users who are impacted may access Copper through the Chrome Extension or Mobile App. We are investigating loading issue related to the Web App (app.copper.com) and will provide status updates.

    2. 2026년 2월 3일 오후 7:22 UTCresolved

      This incident has been resolved.

    Copper App not reachable for some customers

    시작 2025년 10월 28일 오후 6:15 UTC · 19h 4m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2025년 10월 28일 오후 6:15 UTCinvestigating

      We are currently investigating this issue.

    2. 2025년 10월 28일 오후 6:16 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025년 10월 28일 오후 6:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025년 10월 29일 오후 1:19 UTCresolved

      This incident has been resolved.

    www.copper.com Issues

    시작 2025년 10월 28일 오후 2:27 UTC · 37m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Help Center
    1. 2025년 10월 28일 오후 2:27 UTCinvestigating

      Some customers are not able to get to www.copper.com at the moment. We are investigating the issue. Please note that Copper Application is working fine.

    2. 2025년 10월 28일 오후 3:03 UTCresolved

      This incident has been resolved.

    Amazon AWS Incident Impacting Copper

    시작 2025년 10월 20일 오후 1:35 UTC · 12h 0m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2025년 10월 20일 오후 1:35 UTCinvestigating

      Some customers might be experiencing degraded performance due to ongoing AWS Issues with several services. You can see the AWS services status here: https://health.aws.amazon.com/health/status.

    2. 2025년 10월 20일 오후 3:04 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025년 10월 20일 오후 9:43 UTCinvestigating

      AWS continues to have issues with several services.

    4. 2025년 10월 21일 오전 1:35 UTCresolved

      AWS has resolved the issue.

    Authentication Issues

    시작 2025년 7월 18일 오후 3:25 UTC · 1h 57m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2025년 7월 18일 오후 3:25 UTCinvestigating

      Customers are having issues authenticating with Google.

    2. 2025년 7월 18일 오후 4:34 UTCmonitoring

      Google has mitigated the issue for all affected users.

    3. 2025년 7월 18일 오후 5:22 UTCresolved

      This incident has been resolved.

    Copper Services affected by Google Issues

    시작 2025년 6월 12일 오후 7:17 UTC · 9h 37m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2025년 6월 12일 오후 7:17 UTCinvestigating

      Some of the Copper Services might be affected due to Google having issues with their services.

    2. 2025년 6월 12일 오후 8:43 UTCinvestigating

      A lot of Google Services are still down. Here is google status page : https://status.cloud.google.com/

    3. 2025년 6월 13일 오전 1:40 UTCmonitoring

      It appears that Google issues have been resolved.

    4. 2025년 6월 13일 오전 4:53 UTCresolved

      These issues have been resolved.

    Copper Website Issue

    시작 2025년 5월 3일 오후 6:19 UTC · 10d 7h

    Pending
    1. 2025년 5월 3일 오후 6:19 UTCmonitoring

      Copper website (copper.com) was unavailable for about an hour starting at 12 p.m EST. It has been restored and operational now.

    2. 2025년 5월 3일 오후 6:19 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 2025년 5월 14일 오전 1:20 UTCresolved

      This incident has been resolved.

    Copper website down

    시작 2025년 5월 2일 오후 5:23 UTC · 0m

    Pending
    1. 2025년 5월 2일 오후 5:23 UTCresolved

      Copper website www.copper.com was temporarily unavailable for approximately 15 minutes around 10:30 am EST. The issue was quickly resolved, and website is operating normally now.

    Data Refresh issue with Copper Reporting

    시작 2025년 4월 10일 오후 3:36 UTC · 4h 10m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Reporting
    1. 2025년 4월 10일 오후 3:36 UTCinvestigating

      Reporting data is not refreshing at the moment due to an upstream provider issue. Reports and dashboards are still available in Copper. Previously loaded data is visible in Copper Reporting.

    2. 2025년 4월 10일 오후 7:46 UTCresolved

      The issue has been resolved by our provider. All customers should have up to date reporting data now.

    Copper Reports might be missing some data

    시작 2025년 3월 19일 오후 7:26 UTC · 7h 40m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Reporting
    1. 2025년 3월 19일 오후 7:26 UTCinvestigating

      Our upstream data warehouse provider is having an issue due to which some customers might be seeing last few hours of data missing in their latest reports. Once the issue is resolved by our provider, we will reload updated data for all customers.

    2. 2025년 3월 19일 오후 9:10 UTCidentified

      Issue has been resolved by our data warehouse provider on their end. We will reload the data for effected customers in the next several hours

    3. 2025년 3월 20일 오전 3:06 UTCresolved

      We have reloaded the data for affected customers. The reports should refresh according to normal scheduled timeline from now on.

    Tasks are not showing up properly in Web App

    시작 2025년 1월 31일 오후 3:40 UTC · 54m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Rest API & Web Application
    1. 2025년 1월 31일 오후 3:40 UTCinvestigating

      We are currently investigating this issue.

    2. 2025년 1월 31일 오후 4:26 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2025년 1월 31일 오후 4:33 UTCresolved

      This incident has been resolved.

    Intermittent Connectivity Issue

    시작 2024년 10월 24일 오후 8:16 UTC · 1h 44m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2024년 10월 24일 오후 8:16 UTCinvestigating

      Some customers might be experiencing connectivity issues Since 1 p.m PT. It appears to be due to AWS having a global issue.

    2. 2024년 10월 24일 오후 9:10 UTCmonitoring

      It appears that AWS has fixed the issue. We are monitoring our systems.

    3. 2024년 10월 24일 오후 10:00 UTCresolved

      This incident has been resolved.

    Issue with sending Emails from Copper

    시작 2024년 9월 13일 오후 4:49 UTC · 3h 37m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Google SyncCRM for Gmail Chrome Extension
    1. 2024년 9월 13일 오후 4:49 UTCinvestigating

      Some customers might be experiencing "Rate limit exceeded" error when sending emails from Copper

    2. 2024년 9월 13일 오후 4:54 UTCmonitoring

      This issue has been fixed. We are monitoring the results.

    3. 2024년 9월 13일 오후 5:17 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2024년 9월 13일 오후 8:26 UTCresolved

      This incident has been resolved.

    Copper Website Issues

    시작 2024년 9월 3일 오후 5:37 UTC · 0m

    Pending
    1. 2024년 9월 3일 오후 5:37 UTCresolved

      Copper website (www.copper.com) was unreachable from 9:45 a.m PST to 10:00 a.m. PST

    Copper.com website Issues

    시작 2024년 7월 15일 오후 11:38 UTC · 13h 45m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Help Center
    1. 2024년 7월 15일 오후 11:38 UTCinvestigating

      Copper website (www.copper.com) is not accessible

    2. 2024년 7월 16일 오전 2:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 7월 16일 오후 1:23 UTCresolved

      This incident has been resolved.