Cradlepoint 장애 기록

1. 2026년 8월 21일 PM 8:58 UTCmonitoring

   NetCloud 관리자 데이터 처리는 Geoview (NCM UI 및 API를 통해)에 대한 뒤에 실행됩니다. 이는보고 된 데이터의 부적절한 원인이됩니다. 수정이 구현되어 결과를 모니터링하고 있습니다. 데이터가 손실되지 않고 시스템가 곧 잡을 것으로 예상됩니다.

2. 2026년 8월 22일 AM 4:25 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 AM 11:28 UTCinvestigating

   NetCloud Manager는 현재 중단되지 않습니다. 우리는 우리의 제 3 자 서비스 제공 업체 중 하나와 정전으로 인해 예상치 못한 네트워크 정전을 경험하고있다. 우리의 기술설계 팀은 문제점을 찾고 있습니다.

2. 2026년 7월 24일 AM 11:59 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 7월 24일 PM 12:35 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 7월 24일 PM 12:48 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 8일 PM 10:49 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Configuration Editors. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2026년 7월 8일 PM 11:14 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 7월 8일 PM 11:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 7월 9일 AM 12:30 UTCresolved

   This incident has been resolved.

1. 2026년 6월 16일 PM 3:15 UTCinvestigating

   The NetCloud SASE service is currently experiencing a partial outage. This is impacting a limited number of SASE customers and temporarily preventing the provisioning of new networks. Our team is actively monitoring the situation and collaborating with OCI to restore full service.

2. 2026년 6월 16일 PM 3:37 UTCresolved

   This incident has been resolved.

1. 2026년 5월 27일 PM 7:40 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Remote Connect. Our engineering team have identified the root cause of the issue and are implementing the fix now.

2. 2026년 5월 27일 PM 8:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 27일 PM 8:33 UTCresolved

   This incident has been resolved.

1. 2026년 3월 26일 PM 9:06 UTCinvestigating

   NetCloud Manager is currently experiencing a performance degradation, including user authentication and navigation of various areas of the user interface. Our engineering team is actively working on triaging the issue.

2. 2026년 3월 26일 PM 9:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 3월 26일 PM 10:04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026년 3월 26일 PM 11:56 UTCidentified

   We are continuing to work on a fix for this issue.

5. 2026년 3월 27일 AM 12:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2026년 3월 27일 AM 1:00 UTCresolved

   This incident has been resolved.

1. 2026년 3월 13일 PM 10:13 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with management of LAN Solutions devices. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2026년 3월 13일 PM 10:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 13일 PM 10:45 UTCresolved

   This incident has been resolved.

1. 2026년 3월 3일 AM 12:34 UTCinvestigating

   Oracle is investigating an outage affecting multiple services in the US East (Ashburn) region starting March 2, 2026 at 20:30 UTC. NetCloud SASE new network creation is impacted on Ashburn region. We are closely monitoring the situation and will update once the issue is resolved.

2. 2026년 3월 3일 AM 12:38 UTCinvestigating

   We are currently investigating this issue.

3. 2026년 3월 3일 PM 6:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 5일 PM 4:32 UTCresolved

   Oracle has confirmed that issue has been resolved.

1. 2026년 3월 2일 AM 1:46 UTCinvestigating

   NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2026년 3월 2일 AM 2:30 UTCinvestigating

   We are continuing to investigate the issue. NetCloud Manager is accessible and we are investigating the issue with Visibility, Analytics and Insights.

3. 2026년 3월 2일 AM 3:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 2일 AM 3:23 UTCresolved

   This incident has been resolved.

1. 2026년 2월 13일 PM 5:58 UTCinvestigating

   Access to Ericsson Enterprise Wireless University through NetCloud Manager is currently unavailable. We are actively investigating this issue.

2. 2026년 2월 13일 PM 7:37 UTCidentified

   We have identified the issue and are working with our third party provider to resolve as quickly as possible.

3. 2026년 2월 17일 PM 4:01 UTCidentified

   We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.

4. 2026년 2월 18일 PM 5:26 UTCresolved

   This issue has been resolved, and access to Ericsson Enterprise Wireless University is now accessible via NetCloud Manager.

1. 2026년 1월 25일 PM 10:08 UTCinvestigating

   We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes. Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible. During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic. We will continue to provide updates as progress is made.

2. 2026년 1월 26일 AM 1:55 UTCidentified

   The NCX configuration push issue has been resolved, and customers can restart NCX Service Gateways if needed. NCC client connectivity has already been restored for some networks, and our teams are actively working to restore service for all remaining affected networks as quickly as possible.

3. 2026년 1월 26일 PM 7:46 UTCinvestigating

   We are continuing to investigate this issue.

4. 2026년 1월 26일 PM 7:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 1월 27일 AM 4:38 UTCresolved

   This incident has been resolved.

1. 2025년 11월 18일 AM 11:53 UTCinvestigating

   NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2025년 11월 18일 AM 11:59 UTCidentified

   The issue has been identified and appears to be related to an network outage with third party cloud service provider. Our engineering teams continue to triage and monitor the issue.

3. 2025년 11월 18일 PM 2:11 UTCidentified

   We are continuing to monitor the status of our third party service provider and hope to have resolution soon.

4. 2025년 11월 18일 PM 2:50 UTCmonitoring

   Our third party service provider has started to apply changes that are improving the usability of the NetCloud service, but issues are still intermittent. We continue to monitor and wait for further updates from our third party service provider for full resolution.

5. 2025년 11월 18일 PM 4:09 UTCmonitoring

   We are continuing to monitor for further issues. Intermittent issues may still arise until services with our third party service provider are fully restored.

6. 2025년 11월 18일 PM 5:12 UTCmonitoring

   The NetCloud service continues to be operational with potential intermittent issues while our third party service provider's services fully restore. Our engineering teams continue to monitor.

7. 2025년 11월 18일 PM 5:30 UTCresolved

   The incident with our third party service provider has been resolved and the NetCloud Manager service is operational. We will continue to monitor in case further issues arise.

1. 2025년 9월 2일 PM 8:02 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with our device and group configuration management. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2025년 9월 2일 PM 8:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 9월 2일 PM 9:40 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2025년 9월 2일 PM 10:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 9월 2일 PM 10:57 UTCresolved

   This incident has been resolved.

1. 2025년 8월 21일 PM 6:34 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Remote Connect. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2025년 8월 21일 PM 7:14 UTCinvestigating

   Our engineering team is continuing to work on addressing the issue

3. 2025년 8월 21일 PM 8:16 UTCidentified

   We have a fix for the issue in progress and are preparing to deploy the change.

4. 2025년 8월 21일 PM 10:35 UTCidentified

   We have a fix for the issue in progress and are continuing preparations to deploy the change.

5. 2025년 8월 22일 AM 12:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2025년 8월 22일 AM 1:02 UTCresolved

   This incident has been resolved.

1. 2025년 3월 22일 AM 1:07 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Subscription Management and Device registration. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2025년 3월 22일 AM 1:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 3월 22일 AM 1:58 UTCresolved

   This incident has been resolved.

1. 2025년 2월 4일 PM 9:37 UTCinvestigating

   NetCloud Manager is currently experiencing issues with subscription and license management. Subscription management through the user interface and through the API is impacted. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 2025년 2월 4일 PM 10:12 UTCinvestigating

   We are continuing to investigate this issue. We apologize for any inconvenience.

3. 2025년 2월 4일 PM 11:10 UTCidentified

   We have identified the root cause and we are continuing to work on addressing the issue.

4. 2025년 2월 4일 PM 11:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 2월 5일 AM 12:49 UTCresolved

   This incident has been resolved.

1. 2025년 1월 21일 PM 6:32 UTCinvestigating

   NetCloud Manager is currently unavailable. We sincerely apologize for this inconvenience. Our engineering team is actively looking into the issue.

2. 2025년 1월 21일 PM 6:49 UTCidentified

   The issue has been identified and we are working to address and restore service as soon as possible.

3. 2025년 1월 21일 PM 7:15 UTCidentified

   We have identified a fix for this issue and the engineering team is working to apply this update and restore service as soon as possible.

4. 2025년 1월 21일 PM 7:53 UTCidentified

   We continue to actively work on a fix for this issue to restore services as soon as possible.

5. 2025년 1월 21일 PM 8:15 UTCmonitoring

   A fix has been applied and we are closely monitoring while the services are recovering.

6. 2025년 1월 21일 PM 8:57 UTCmonitoring

   We have confirmed most services have recovered and are continuing to closely monitor until all services are fully operational.

7. 2025년 1월 21일 PM 9:35 UTCmonitoring

   We are continuing to closely monitor until all services fully recover.

8. 2025년 1월 21일 PM 10:44 UTCmonitoring

   We are continuing to monitor for any further issues.

9. 2025년 1월 22일 AM 1:39 UTCresolved

   This incident is resolved. We apologize for any inconvenience

1. 2024년 10월 7일 PM 10:46 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Device Configuration and Device online state. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 2024년 10월 7일 PM 11:51 UTCidentified

   We have identified the issue and are implementing the fix now.

3. 2024년 10월 8일 AM 1:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024년 10월 8일 AM 3:22 UTCresolved

   This incident is resolved. We apologize for any inconvenience.

1. 2024년 6월 12일 PM 1:19 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Remote Connect features. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 2024년 6월 12일 PM 1:55 UTCidentified

   We have identified the issue and are implementing the fix now.

3. 2024년 6월 12일 PM 2:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024년 6월 12일 PM 3:05 UTCresolved

   This incident is resolved. We apologize for any inconvenience.

1. 2024년 4월 25일 PM 4:42 UTCinvestigating

   We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 2024년 4월 26일 AM 3:34 UTCresolved

   This incident is resolved. We apologize for any inconvenience.