Digicert 장애 기록

1. 2026년 7월 24일 AM 10:26 UTCinvestigating

   DigiCert/QuoVadis 경고 우리는 현재 우리의 Quovodis CRL 시스템과 기술 문제를 경험하고 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. 우리는 Case# 05058125의 밑에 이 문제점을 추적하고 있습니다 전화: +41 71 228 98 98 이메일: [email protected] 우리는 당신이 원인이 될 수있는 불편에 대해 사과합니다. DigiCert/QuoVadis 지원

2. 2026년 7월 24일 AM 10:30 UTCinvestigating

   DigiCert/QuoVadis 경고 우리는 현재 우리의 QuoVadis CRL 시스템과 기술적인 문제를 경험하고 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. 우리는 Case# 05058125의 밑에 이 문제점을 추적하고 있습니다 전화: +41 71 228 98 98 이메일: [email protected] 우리는 당신이 원인이 될 수있는 불편에 대해 사과합니다. DigiCert/QuoVadis 지원

3. 2026년 7월 24일 AM 11:25 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 7월 24일 AM 11:40 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 17일 PM 8:23 UTCinvestigating

   우리는 현재 CertCentral 시스템과 기술 문제를 경험하고 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. CertCentral에 대한 액세스를 복원하는 동안, 당신은 우리를 통해 연락 할 수 있습니다: 전화: 전화 채팅: 우리와 채팅 이메일: 메시지 우리는 당신이 원인이 될 수있는 불편에 대해 사과합니다. DigiCert 지원 우리는 당신이 원인이 될 수있는 불편에 대해 사과합니다. DigiCert 지원 デジサート ウェブサイトセキリティアラート情報 – CertCentral에 대하여 お知らせ Mannam&Daehwa [기능개선] 하나님세상의 주일,수요 말씀 퍼가기 기능 ゚かか明ながまいましたらこちらからおいいたします。 전화: 전화 채팅: 우리와 채팅 이메일: 메시지 をお知して신주 しまいませんが、ま理料ののしくおいたします。 デジサートウェブサイトセキリティサポート

2. 2026년 7월 17일 PM 8:31 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 7월 17일 PM 8:44 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 7월 17일 PM 9:04 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 1일 PM 6:11 UTCinvestigating

   우리는 현재 뭄바이에 있는 잠재적인 OCSP/CRL degradation를 가진 기술적인 문제점을 경험하고, 가능한 빨리 해결하기 위하여 일하고 있습니다. 우리는 Case# 05028250의 밑에 이 문제점을 추적하고 있습니다 우리는 뭄바이에 있는 OCSP/CRL 서비스를 확인하는 동안, 당신은 저희에게 연락할 수 있습니다: 전화: 전화 채팅: 우리와 채팅 이메일: 메시지 우리는 당신이 원인이 될 수있는 불편에 대해 사과합니다. DigiCert 지원 우리는 당신이 원인이 될 수있는 불편에 대해 사과합니다. DigiCert 지원 デジサート ウェブサイトセキリティアラート情報 – DigiCert Alert - 지역 OCSP/CRL 분해 - 뭄바이, 인도 お知らせ Mannam&Daehwa [기능개선] 하나님세상의 주일,수요 말씀 퍼가기 기능 업데이트 2015/11/02 05028250 ゚かか明ながまいましたらこちらからおいいたします。 전화: 전화 채팅: 우리와 채팅 이메일: 메시지 をお知して신주 しまいませんが、ま理料ののしくおいたします。 デジサートウェブサイトセキリティサポート

2. 2026년 7월 1일 PM 6:15 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 7월 1일 PM 8:11 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 8일 AM 9:47 UTCinvestigating

   We are currently experiencing a technical problem with our AI Chatbot system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04990388 While we work to restore access to our AI Chatbot, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – AI Chatbot 現在、 AI Chatbot はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04990388 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

2. 2026년 6월 8일 AM 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 8일 AM 11:20 UTCresolved

   This incident has been resolved.

1. 2026년 6월 1일 AM 10:17 UTCinvestigating

   We are currently experiencing a technical problem with login timeouts on our E-Commerce CertCentral Accounts system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04978003 While we work to restore access to our E-Commerce CertCentral Accounts, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – DigiCert Alert | E-Commerce CertCentral Accounts 現在、 E-Commerce CertCentral Accounts はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04978003 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

2. 2026년 6월 1일 AM 10:58 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 6월 1일 AM 11:12 UTCresolved

   This incident has been resolved.

1. 2026년 5월 19일 PM 12:46 UTCinvestigating

   We have identified a connectivity issue with one of our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance. While most of the signing traffic is served through our primary network, customers using DTM with DSE may face issues during signing. We are currently investigating the underlying cause and working with cross-functional teams to resolve the issue.

2. 2026년 5월 19일 PM 1:30 UTCmonitoring

   We have fixed the issue with our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance and we are monitoring the performance.

3. 2026년 5월 19일 PM 6:13 UTCresolved

   The issue has been resolved.

1. 2026년 5월 15일 PM 4:28 UTCinvestigating

   We are currently experiencing a technical problem with our DigiCert One TLM Manager is not responsive While we work to restore access to our Customer support phone system, you can contact us through: Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – 現在、電話のシステムに問題が発生しております. 現在、 テクニカルサポート/認証サポートの電話システム はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートサポート

2. 2026년 5월 15일 PM 4:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 15일 PM 4:47 UTCresolved

   This incident has been resolved.

1. 2026년 5월 11일 AM 8:47 UTCinvestigating

   We have identified an issue with DC1 Document Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.

2. 2026년 5월 11일 AM 9:51 UTCmonitoring

   We have fixed the issue with backend services of DC1 DTM NL Prod instance and currently monitoring the performance.

3. 2026년 5월 11일 AM 11:04 UTCresolved

   This issue has been resolved.

1. 2026년 5월 11일 AM 7:44 UTCidentified

   We have identified an issue with one of our backend services of DC1 Software Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.

2. 2026년 5월 11일 AM 8:02 UTCmonitoring

   We have fixed the issue with backend services of DC1 Software Trust Manager of NL Prod instance and are monitoring the performance.

3. 2026년 5월 11일 PM 2:52 UTCresolved

   The incident has been resolved.

1. 2026년 4월 28일 AM 10:02 UTCidentified

   We have identified an internal issue which could affect the validation flow for the following CertCentral EU products and cause delay in issuance. we are currently working with Engineering and SRE teams to resolve the same. Swiss Qualified Personal Swiss regulated personal Org Swiss regulated eSeal AATL, PKI Overheid, PSD2 (QWAC/Seal), EU qualified (all)

2. 2026년 4월 28일 AM 10:47 UTCmonitoring

   A fix has been implemented by the Engineering team and we are monitoring the performance of the validation workflow in the CertCentral EU for the following products. Swiss Qualified Personal Swiss regulated personal Org Swiss regulated eSeal AATL, PKI Overheid, PSD2 (QWAC/Seal), EU qualified (all)

3. 2026년 4월 28일 PM 4:10 UTCresolved

   This incident has been resolved.

1. 2026년 4월 23일 AM 8:14 UTCinvestigating

   We are currently having a connectivity issue with one of our OCSP service - ocsp.digicert.cn . We are working with the relevant teams to identify and fix the issue.

2. 2026년 4월 23일 AM 9:01 UTCidentified

   We have identified that the connectivity issue with the ocsp.digicert.cn and crl.digicert.cn is due to an issue at one of our 3rd Party CDN provider. We are currently working with the CDN provider's support team to resolve the issue.

3. 2026년 4월 23일 AM 11:37 UTCmonitoring

   The issue has been fixed by the 3rd Party CDN provider. The connectivity to ocsp.digicert.cn and crl.digicert.cn are successful.

4. 2026년 4월 23일 PM 2:26 UTCresolved

   This incident has been resolved.

1. 2026년 4월 23일 AM 6:52 UTCinvestigating

   We have currently identified an issue with DC1 US Prod instance due to which customers may experience slow response time with one or more managers. We are working with Engineering team to fix the issue.

2. 2026년 4월 23일 AM 7:19 UTCmonitoring

   We have fixed the issue and response time of all the managers in the DC1 US instance are good. We are monitoring the performance.

3. 2026년 4월 23일 AM 11:59 UTCresolved

   The incident has been resolved and response time has been consistently good in the DC1 US Prod instance for all the managers.

1. 2026년 4월 15일 AM 9:34 UTCinvestigating

   We have received reports from a few customers that the TLM API of DC1 NL prod instance are processing slowly. We are actively troubleshooting the issue with the Engineering team to identify the cause.

2. 2026년 4월 15일 PM 2:08 UTCresolved

   The response time has improved and customers confirmed recovery.

1. 2026년 3월 18일 PM 3:00 UTCinvestigating

   We are currently experiencing an issue where document signing requests are failing. Users attempting to sign documents will receive an error and signatures will not be applied. Our engineering team has been notified and is actively investigating the root cause.

2. 2026년 3월 18일 PM 3:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 18일 PM 4:35 UTCresolved

   The incident has been resolved and signings are going through fine.

1. 2026년 3월 12일 AM 4:42 UTCinvestigating

   We are currently investigating an issue impacting the ability to log into DigiCert PKI Platform 8 via the PKI-Manager UI Portal. An update will be posted when available We apologize for the disruption while we work to restore operations.

2. 2026년 3월 12일 AM 4:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 12일 AM 5:30 UTCresolved

   This incident has been resolved.

1. 2026년 3월 5일 PM 1:27 UTCinvestigating

   We are observing that the TLM page of DC1 NL prod instance not loading and we are investigating the issue with the relevant teams

2. 2026년 3월 5일 PM 1:44 UTCmonitoring

   We are seeing recovery and the TLM page on Digicert One NL prod instance is loading fine now.

3. 2026년 3월 5일 PM 2:01 UTCinvestigating

   We are again observing that most of the manager apps in DC1 NL prod instance not loading and we are investigating the issue with Engineering team

4. 2026년 3월 5일 PM 2:05 UTCinvestigating

   We are continuing to investigate this issue.

5. 2026년 3월 5일 PM 3:07 UTCinvestigating

   We observe that apart from TLM, all other managers are now working fine. We continue to investigate the issue on the TLM of DC1 NL prod instance

6. 2026년 3월 5일 PM 4:28 UTCresolved

   This incident has been resolved.

1. 2026년 2월 19일 AM 11:28 UTCinvestigating

   We are currently experiencing a technical problem with some of our accounts issuing Multi-year orders in CertCentral and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04793992 While we work to restore access to our Multi-year orders, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – DigiCert CertCentral Alert | Multi year orders 現在、 CertCentral はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04793992 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

2. 2026년 2월 19일 PM 1:21 UTCidentified

   Update: We have identified and pushed through a workaround for customers that was impacted by the current SSL/TLS order validity limitation. Customers who were able to enroll orders greater than one year (up to the maximum allowed validity) previously, but are now unable to do so, may contact DigiCert Support with their details. Our team can assist in processing these requests through a temporary workaround while Engineering continues to investigate and implement a permanent fix. We will provide further updates as they become available.

3. 2026년 2월 19일 PM 7:47 UTCresolved

   This incident has been resolved.

1. 2026년 2월 12일 AM 5:41 UTCinvestigating

   We are currently experiencing a technical problem with our system and are working to resolve the issue as quickly as possible. While we work to restore our sytem you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 現在,はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

2. 2026년 2월 12일 AM 5:57 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 2월 12일 AM 6:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 2월 12일 AM 6:01 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 2월 12일 AM 6:11 UTCresolved

   This incident has been resolved.

1. 2026년 2월 10일 PM 3:33 UTCinvestigating

   We are currently upgrading our live chat service to our new Chat Messenger platform. During this transition, chat support is temporarily unavailable. Our team remains available through alternate support channels, and we are working to restore chat functionality as quickly as possible. We appreciate your patience while we make this improvement.

2. 2026년 2월 10일 PM 8:28 UTCresolved

   This incident has been resolved.

1. 2026년 2월 2일 PM 1:03 UTCinvestigating

   We are currently experiencing a technical problem with our Document Trust Manager system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04768686 While we work to restore access to our Document Trust Manager, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – [Document Trust Manager Credentials Suspended] 現在、 Document Trust Manager はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 [04768686] 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

2. 2026년 2월 2일 PM 3:00 UTCmonitoring

   We have identified the issue and applied a fix. We are monitoring the status and performance of the system post fix.

3. 2026년 2월 2일 PM 3:16 UTCresolved

   The incident has been resolved.