Diligent 장애 기록

1. 2026년 8월 24일 PM 3:20 UTCinvestigating

   미국 지역의 사용자들은 프로젝트를 사용하여 중단된 접근 문제를 경험할 수 있으며, 실패를 로딩하거나 액세스할 수 있습니다. 문제는 미국 지역에서 일부 사용자에 대한 가용성에 영향을 미칩니다.

2. 2026년 8월 24일 PM 3:56 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 8월 24일 PM 3:57 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 20일 AM 5:53 UTCinvestigating

   우리는 현재 우리의 서비스에 액세스하여 사용자가 예방하는 정전을 경험하고 있습니다. 우리의 엔지니어는 현재 조사입니다. 당신의 이해와 인내심을 주셔서 감사합니다!

2. 2026년 8월 20일 AM 5:56 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 8월 20일 AM 5:57 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 8월 20일 AM 6:03 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 16일 PM 1:42 UTCinvestigating

   우리는 현재 플랫폼에 성공적으로 액세스 할 수있는 일부 사용자를 방지 할 수있는 Boards Cloud에 영향을 미치는 문제점을 조사하고 있습니다. 우리는 우리가이 문제를 해결하기 위해 노력하면서 불편을 드려 대단히 감사합니다.

2. 2026년 7월 16일 PM 1:48 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 7월 16일 PM 3:18 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 7월 16일 PM 3:51 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 4일 PM 9:29 UTCinvestigating

   Boards and Entities users in the US region are experiencing service connectivity issues, resulting in intermittent access and degraded application availability. The team is actively investigating the issue and working to restore normal service.

2. 2026년 7월 4일 PM 9:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 7월 4일 PM 9:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 7월 4일 PM 9:52 UTCresolved

   This incident has been resolved.

1. 2026년 6월 22일 PM 1:09 UTCinvestigating

   Users are unable to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!

2. 2026년 6월 22일 PM 1:20 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 6월 22일 PM 5:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 22일 PM 5:44 UTCresolved

   This incident has been resolved.

1. 2026년 5월 28일 AM 3:23 UTCidentified

   Users are currently experiencing service degradation in non-US regions. The Results app remains accessible via the highbond.com domain while we investigate the issue. Thank you for your understanding and patience!

2. 2026년 5월 28일 AM 4:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 28일 AM 5:00 UTCresolved

   This incident has been resolved.

1. 2026년 5월 27일 PM 8:03 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 5월 27일 PM 8:16 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 5월 27일 PM 8:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 5월 27일 PM 8:26 UTCresolved

   This incident has been resolved.

1. 2026년 5월 24일 AM 8:14 UTCinvestigating

   Users are intermittently experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience.

2. 2026년 5월 24일 AM 8:47 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 5월 24일 AM 11:53 UTCidentified

   Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues. Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.

4. 2026년 5월 24일 PM 1:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 5월 24일 PM 3:51 UTCresolved

   This incident has been resolved.

1. 2026년 5월 22일 AM 9:54 UTCidentified

   Users are not able to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!

2. 2026년 5월 22일 AM 11:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 22일 AM 11:16 UTCresolved

   This incident has been resolved.

1. 2026년 5월 20일 AM 2:54 UTCinvestigating

   Users are not able to access the application in the APAC region. We are currently investigating. Thank you for your understanding and patience!

2. 2026년 5월 20일 AM 2:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 5월 20일 AM 3:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 5월 20일 AM 4:03 UTCresolved

   This incident has been resolved.

1. 2026년 5월 12일 AM 10:00 UTCinvestigating

   Users are not able to access the application in the EU region. We are currently investigating. Thank you for your understanding and patience!

2. 2026년 5월 12일 AM 10:03 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 5월 12일 AM 10:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 5월 12일 AM 10:37 UTCresolved

   This incident has been resolved.

1. 2026년 5월 1일 PM 3:30 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 5월 1일 PM 10:55 UTCinvestigating

   We are currently investigating an issue that is preventing users from accessing BoardDocs. We understand the impact of this disruption and sincerely apologize for the inconvenience. This is a high-priority issue, and our senior engineers are actively working to address it. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date information.

3. 2026년 5월 1일 PM 11:58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026년 5월 1일 PM 11:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 5월 4일 PM 12:27 UTCmonitoring

   A fix has been implemented and our senior engineers continue to monitor the results. We appreciate your continued support and apologize for any disruption. Please continue to monitor this page for the most up to date information.

6. 2026년 5월 4일 PM 9:57 UTCmonitoring

   The BoardDocs system is online and stable at this time. We are actively monitoring the results and are prepared to act should any further issues occur. Please continue to monitor this page for the most up to date information.

7. 2026년 5월 7일 PM 3:17 UTCinvestigating

   We are currently investigating an issue that is preventing users from accessing BoardDocs. We sincerely apologize for the inconvenience. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date status.

8. 2026년 5월 7일 PM 3:52 UTCmonitoring

   The BoardDocs system is online and available at this time. We are performing additional maintenance to increase capacity. Please continue to monitor this page for the most up to date information. If you are unable to login, please follow the instructions at this page (https://www.diligent.com/support/boarddocs-incident-update) to ensure there is no local browser issue impacting your ability to log in.

9. 2026년 5월 15일 PM 3:23 UTCresolved

   This incident has been resolved.

1. 2026년 4월 27일 PM 1:07 UTCinvestigating

   Users are unable to access their sites in the US region. We are currently investigating. Thank you for your understanding and patience!

2. 2026년 4월 27일 PM 4:41 UTCidentified

   .The issue has been identified and a fix is being implemented.

3. 2026년 4월 27일 PM 5:35 UTCidentified

   The issue has been identified and a fix is being implemented

4. 2026년 4월 27일 PM 8:08 UTCinvestigating

   Please be aware that teams are still actively engaged and working on this issue. We understand this issue is frustrating and are doing everything we can to resolve it as quickly as possible.

5. 2026년 4월 27일 PM 8:27 UTCinvestigating

   We are currently investigating this issue.

6. 2026년 4월 28일 PM 1:03 UTCinvestigating

   Our senior engineering team continues to actively investigate a performance issue impacting BoardDocs. The issue is being treated as a priority, and we have engaged the vendor to assist with resolution

7. 2026년 4월 28일 PM 6:30 UTCidentified

   The issue has been identified and a fix is being implemented.

8. 2026년 4월 28일 PM 6:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

9. 2026년 4월 28일 PM 10:08 UTCresolved

   This incident has been resolved.

1. 2026년 4월 20일 AM 10:47 UTCinvestigating

   Users are intermittently unable to access D1P in the across region. We are currently investigating. Thank you for understanding and patience.

2. 2026년 4월 20일 AM 11:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 20일 AM 11:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 20일 PM 12:38 UTCresolved

   This incident has been resolved.

1. 2026년 4월 19일 AM 12:38 UTCinvestigating

   Users in the UK region are experiencing temporary difficulty accessing the Diligent Data Room. During this time, the application is unavailable and the issue is being addressed as quickly as possible.

2. 2026년 4월 19일 AM 2:33 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 19일 AM 3:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 19일 AM 3:36 UTCresolved

   This incident has been resolved.

1. 2026년 4월 13일 AM 8:23 UTCinvestigating

   We are currently investigating this incident. Thank you for your patience.

2. 2026년 4월 13일 AM 8:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 13일 AM 8:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 13일 AM 9:14 UTCresolved

   This incident has been resolved.

1. 2026년 3월 17일 AM 5:37 UTCinvestigating

   We are currently experiencing a service disruption from Salesforce and following up with the Salesforce team. We apologize for any inconvenience.

2. 2026년 3월 17일 AM 6:36 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 3월 17일 AM 8:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 17일 AM 8:32 UTCresolved

   This incident has been resolved.

1. 2026년 2월 27일 PM 11:22 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 28일 AM 1:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 2월 28일 AM 1:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 2월 28일 AM 1:47 UTCresolved

   This incident has been resolved.

1. 2026년 2월 27일 PM 1:41 UTCinvestigating

   Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email ([email protected]). Thank you for your understanding and patience!

2. 2026년 2월 27일 PM 3:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 2월 28일 PM 1:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 2월 28일 PM 1:36 UTCresolved

   This incident has been resolved.

1. 2026년 2월 24일 PM 7:52 UTCinvestigating

   Third Party Manager is unavailable in the US Region

2. 2026년 2월 24일 PM 7:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 2월 24일 PM 7:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 2월 24일 PM 8:25 UTCresolved

   This incident has been resolved.