Documo 장애 기록

1. 2026년 8월 3일 PM 12:52 UTCinvestigating

   우리는 현재 사용자가 팩스를 보낼 때 아웃바운드 오류를 수신하는 문제를 조사하고 있습니다. 관련 기사.

2. 2026년 8월 3일 PM 2:02 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 21일 PM 8:54 UTCinvestigating

   우리는 현재 IDP 제품을 사용하여 처리하기 위해 문서의 일반적인 대기 시간보다 더 긴 문제를 조사하고 있습니다. 더 많은 업데이트를 따르십시오.

2. 2026년 7월 21일 PM 9:05 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 7월 21일 PM 10:31 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다. 이 사건은 처리될 필요가 있는 문서의 backlog를 창조하고 우리는 뒤에 오는 2 시간 이상 명확하게 하기 위하여 backlog를 예상합니다.

4. 2026년 7월 21일 PM 11:09 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 8일 PM 4:56 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 2026년 7월 8일 PM 5:39 UTCresolved

   This incident has been resolved.

1. 2026년 7월 8일 PM 2:52 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 2026년 7월 8일 PM 3:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 7월 8일 PM 4:23 UTCresolved

   This incident has been resolved.

1. 2026년 6월 29일 PM 3:26 UTCidentified

   We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

2. 2026년 6월 29일 PM 4:49 UTCmonitoring

   We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

3. 2026년 6월 29일 PM 9:46 UTCresolved

   This incident has been resolved.

1. 2026년 6월 16일 PM 3:05 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

2. 2026년 6월 16일 PM 3:06 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 2026년 6월 16일 PM 3:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 16일 PM 3:45 UTCmonitoring

   We are continuing to monitor for further issues. Updates to follow.

5. 2026년 6월 16일 PM 4:56 UTCresolved

   This incident has been resolved.

1. 2026년 6월 15일 PM 2:51 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

2. 2026년 6월 15일 PM 3:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 15일 PM 3:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 15일 PM 4:41 UTCresolved

   This incident has been resolved.

1. 2026년 6월 10일 PM 4:16 UTCinvestigating

   We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

2. 2026년 6월 10일 PM 4:18 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 2026년 6월 10일 PM 5:27 UTCresolved

   This incident has been resolved.

1. 2026년 6월 3일 PM 1:26 UTCinvestigating

   We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

2. 2026년 6월 3일 PM 2:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 2026년 6월 3일 PM 3:09 UTCresolved

   This incident has been resolved.

1. 2026년 4월 27일 PM 9:15 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

2. 2026년 4월 28일 AM 12:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 28일 AM 11:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 28일 PM 1:21 UTCresolved

   This incident has been resolved.

1. 2026년 3월 31일 PM 12:27 UTCinvestigating

   We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

2. 2026년 3월 31일 PM 1:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 2026년 3월 31일 PM 3:09 UTCresolved

   This incident has been resolved.

1. 2026년 2월 19일 PM 4:58 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 2026년 2월 19일 PM 5:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 19일 PM 8:04 UTCresolved

   This incident has been resolved.

1. 2026년 2월 18일 PM 7:24 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 2026년 2월 18일 PM 7:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 18일 PM 8:28 UTCresolved

   This incident has been resolved.

1. 2026년 2월 16일 PM 3:38 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

2. 2026년 2월 16일 PM 5:53 UTCinvestigating

   We are continuing to investigate this issue and will provide updates as we have them.

3. 2026년 2월 16일 PM 7:33 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 2026년 2월 16일 PM 9:45 UTCresolved

   This incident has been resolved.

1. 2026년 1월 12일 PM 2:35 UTCinvestigating

   We are currently investigating an issue affecting outbound faxing. More updates to follow.

2. 2026년 1월 12일 PM 2:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 1월 12일 PM 3:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

4. 2026년 1월 12일 PM 5:46 UTCresolved

   This incident has been resolved and the backlog has been cleared.

1. 2025년 12월 11일 PM 6:18 UTCinvestigating

   We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

2. 2025년 12월 11일 PM 7:35 UTCidentified

   We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

3. 2025년 12월 11일 PM 9:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

4. 2025년 12월 12일 PM 2:33 UTCresolved

   This incident has been resolved.

1. 2025년 10월 6일 PM 8:01 UTCinvestigating

   We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

2. 2025년 10월 6일 PM 10:01 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 2025년 10월 7일 PM 2:47 UTCidentified

   We are continuing to work on a fix for this issue. More updates to follow.

4. 2025년 10월 7일 PM 5:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 10월 7일 PM 7:04 UTCresolved

   This incident has been resolved.

1. 2025년 10월 6일 PM 2:23 UTCinvestigating

   We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

2. 2025년 10월 6일 PM 3:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 10월 6일 PM 5:01 UTCresolved

   This incident has been resolved.

1. 2025년 8월 25일 PM 3:20 UTCinvestigating

   We are currently investigating an issue that is causing FMC devices to be disconnected from our network. Updates to follow.

2. 2025년 8월 25일 PM 4:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 8월 25일 PM 6:21 UTCresolved

   This incident has been resolved.

1. 2025년 8월 5일 PM 5:00 UTCinvestigating

   We are currently investigating an issue causing a subset of users to receive an error when attempting to sign-in through office 365 that reads 'Token not issued for this application'. Updates to follow.

2. 2025년 8월 5일 PM 7:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 8월 5일 PM 8:12 UTCresolved

   This incident has been resolved.