Drchrono 장애 기록

1. 2026년 7월 15일 PM 5:42 UTCinvestigating

   통합, Updox는 현재 서비스 중단을 경험하고 있습니다. 결과적으로, 사용자는 느린, 오류, 또는 팩스를 전송하거나 수신 할 때 지연을 경험할 수 있습니다. 우리는 문제를 밀접하게 모니터링하고 업데이트를 사용할 수 있습니다. 감사합니다. Updox 상태 페이지: https://status.updox.com/

2. 2026년 7월 15일 PM 6:01 UTCmonitoring

   우리의 통합, Updox는 수정을 구현하고 그 서비스를 복구하는 보고서입니다. 우리는 복구를 모니터링하고 서비스 개선을보고 계속됩니다. 몇몇 사용자는 아직도 체계가 완전히 안정시키는 동안 간헐적인 지연 또는 과실을 경험할지도 모릅니다. 업데이트는 계속됩니다. 이 문제가 해결되는 동안 당신의 인내심을 주셔서 감사합니다.

3. 2026년 7월 15일 PM 7:10 UTCresolved

   우리의 통합, Updox는, 서비스 중단이 해결되고 모든 서비스는 가동이다는 것을 확인했습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 7일 PM 4:59 UTCinvestigating

   우리는 현재 DrChrono에 영향을 미치는 시스템 문제의 인식이며 엔지니어링 팀과 협력하여 문제를 조사하고 해결합니다. 이 페이지를 계속 업데이트합니다.

2. 2026년 7월 7일 PM 6:30 UTCinvestigating

   DrChrono에 영향을 미치는 문제점을 조사하고 있습니다. 우리의 엔지니어링 팀은 문제를 해결하기 위해 적극적으로 노력하고 있습니다. 이 페이지의 업데이트는 이용 가능합니다.

3. 2026년 7월 7일 PM 7:55 UTCmonitoring

   우리의 엔지니어링 팀은 완화 조치를 구현하고 시스템을 모니터링하는 데 계속됩니다. 이 페이지의 업데이트는 이용 가능합니다.

4. 2026년 7월 8일 PM 2:04 UTCmonitoring

   시스템은 운영을 유지하고, 우리의 엔지니어링 팀은 플랫폼을 모니터링하는 것을 계속합니다. 이 페이지의 업데이트는 더 많은 정보를 사용할 수 있습니다.

5. 2026년 7월 8일 PM 8:29 UTCresolved

   시스템은 운영을 유지하고, 우리는 어제 모니터링하기 때문에 더 많은 문제를 관찰하지 않았습니다. 이 사건은 해결되었습니다. 우리의 엔지니어링 팀은 플랫폼의 신뢰성과 성능을 유지하기 위해 지속적인 노력의 일환으로 이벤트를 검토합니다. 감사합니다,

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 4일 PM 12:31 UTCinvestigating

   We are aware that some users may be experiencing intermittent errors when using the system. Our Support team is currently working with our Engineering team to review and resolve the issue. We will continue to monitor the situation and provide updates as more information becomes available.

2. 2026년 6월 4일 PM 1:49 UTCmonitoring

   We are continuing to monitor the intermittent system errors and will provide updates as additional information becomes available.

3. 2026년 6월 4일 PM 7:02 UTCresolved

   We have confirmed that the adjustments we implemented have fully resolved the issue and our systems are up and operational. We appreciate your patience as we worked through this matter.

1. 2026년 6월 3일 PM 3:49 UTCinvestigating

   We are aware that some users may be experiencing intermittent errors when using the system. Our Support team is currently working with our Engineering team to review and resolve the issue. We will continue to monitor the situation and provide updates as more information becomes available.

2. 2026년 6월 3일 PM 5:22 UTCinvestigating

   Our team is still actively working on a fix for the issue. We will continue to monitor progress and provide updates as more information becomes available.

3. 2026년 6월 3일 PM 6:50 UTCmonitoring

   We have implemented corrective measures to resolve the issue causing intermittent slowness for some users. Initial results indicate that system performance has returned to normal. Our team is actively monitoring the platform to ensure stability and confirm that the issue has been fully resolved. We will continue to provide updates as needed. Thank you for your patience while we worked to address this issue.

4. 2026년 6월 3일 PM 7:33 UTCresolved

   We have confirmed that the adjustments we implemented have fully resolved the issue and our systems are up and operational. We appreciate your patience as we worked through this matter.

1. 2026년 5월 5일 PM 4:02 UTCinvestigating

   We are currently aware of an issue impacting a small subset of customers where appointment reminders are not being sent. Our Engineering team is actively investigating and working toward a resolution. We will provide an update here as soon as the issue has been resolved.

2. 2026년 5월 5일 PM 5:39 UTCresolved

   The issue impacting appointment reminders has been resolved. All systems are now operating normally. Thank you for your patience.

1. 2026년 4월 6일 PM 7:37 UTCinvestigating

   DrChrono has identified that a limited set of users may be experiencing slowness within the application. We are investigating the issue and will post updates every 60 minutes or as soon as they become available.

2. 2026년 4월 6일 PM 8:41 UTCmonitoring

   DrChrono has implemented mitigation steps to address the earlier reported slowness affecting a limited set of users while we continue to isolate the root cause. We are currently monitoring system performance to ensure stability.

3. 2026년 4월 7일 PM 5:34 UTCresolved

   DrChrono has resolved the issue that was causing slowness for a limited set of users. System performance has returned to normal, and we will continue to monitor to ensure ongoing stability.

1. 2026년 4월 3일 PM 2:15 UTCinvestigating

   Our third-party provider, ID.me, is currently experiencing an issue which is impacting the ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available.

2. 2026년 4월 3일 PM 3:41 UTCidentified

   ID.me is still experiencing issues. However, as a workaround, users can update their multi-factor authentication (MFA) method by switching from push notifications to a code generator (authenticator app). For step-by-step instructions, please visit: https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me We are actively working with ID.me to resolve this issue and will provide updates as more information becomes available.

3. 2026년 4월 4일 AM 11:11 UTCidentified

   Our third-party provider, ID.me, is still experiencing ongoing issues, which is impacting the ability to send controlled prescriptions. A temporary fix has been implemented. iOS users can continue logging in by manually opening the Authenticator app and approving requests. Push notifications on Android devices have been restored and are working as expected. ID.me is actively working on a complete fix to restore push notification functionality on iOS. In the meantime, we are closely monitoring the situation and coordinating with their team. For the latest updates, please refer to their status page: https://status.id.me/ We will continue to share updates as more information becomes available. If you experience any ongoing issues, please don’t hesitate to reach out with details. Thank you for your patience and understanding.

4. 2026년 4월 6일 PM 2:03 UTCidentified

   Our third-party provider, ID.me, is still experiencing ongoing issues, which may affect your ability to prescribe controlled substances. This appears to be limited to Push Notification MFA and may result in authentication errors. At this time, services are functioning normally on Android devices. ID.me is actively working on a fix to restore push notifications on iOS. Recommended Action: Switch to an alternate MFA method using an authenticator app for code generation to avoid disruption. Set up a new MFA method via ID.me Wallet: https://help.id.me/hc/en-us/articles/202673924-Create-your-ID-me-Wallet If you’re unable to log into ID.me Wallet, use MFA recovery: https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in We are actively monitoring the situation and will provide updates as they become available. Thank you for your patience. For the latest updates, please refer to their status page: https://status.id.me/

5. 2026년 4월 7일 PM 4:30 UTCresolved

   Our third-party provider, ID.me, has resolved the issue that was impacting the ability to prescribe controlled substances. Push Notification MFA is now functioning as expected. Recommended Action: If you previously switched to an alternate MFA method (such as an authenticator app or SMS), you may switch back to Push Notifications. For steps to update your MFA method, visit: https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me If you continue to experience login issues, you may still follow ID.me’s recovery steps: https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in

1. 2026년 3월 30일 PM 8:48 UTCinvestigating

   We are aware of an issue causing system slowness for some users. Our engineering team is actively investigating and working toward a resolution. We will share additional updates as more information becomes available.

2. 2026년 3월 30일 PM 10:05 UTCresolved

   Our engineering team has resolved the issue, and system performance has returned to normal. We appreciate your patience.

1. 2026년 3월 25일 PM 4:59 UTCinvestigating

   We have identified an issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team is all-hands-on-deck and investigating the root cause to restore full functionality as quickly as possible. We understand the impact this may have and appreciate your patience while we resolve the issue. We are working on this as quickly as we can and will provide updates as they become available.

2. 2026년 3월 25일 PM 5:41 UTCinvestigating

   We are continuing to investigate the issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team remains actively engaged and is working to resolve the issue as quickly as possible. As a temporary solution, refreshing the page may clear the error. We appreciate your continued patience and will provide further updates as more information becomes available.

3. 2026년 3월 25일 PM 9:36 UTCresolved

   We have resolved the intermittent system issues experienced over the past three days. The root cause was related to brief scenarios where one of the supporting databases was unable to accept new connections, resulting in a small percentage of requests (approximately 3%) returning errors. Overnight, we implemented performance improvements to reduce system strain and help isolate the issue. Today, we made additional infrastructure adjustments to address the connection limitations and monitored system performance throughout peak usage hours. The system is now operating normally.

1. 2026년 3월 24일 PM 7:17 UTCinvestigating

   Our team has identified reports of system slowness across various areas of the DrChrono website and are actively investigating. Updates will be provided as they become available.

2. 2026년 3월 24일 PM 8:53 UTCinvestigating

   Our team is still actively investigating the system slowness impacting various areas of DrChrono. We understand the impact this may have on your workflows and will continue to share updates as we learn more.

3. 2026년 3월 24일 PM 9:57 UTCmonitoring

   Our Engineering team is still actively investigating the system slowness impacting parts of the DrChrono website. Performance has improved, and we are continuing to monitor the system closely to ensure stability. We will provide further updates if any issues reoccur or once we confirm full resolution.

4. 2026년 3월 24일 PM 10:34 UTCmonitoring

   We have identified a potential cause of the intermittent slowdowns during peak usage hours as elevated system activity. We are implementing targeted optimizations to reduce system load and improve performance. These changes are expected to stabilize behavior during high usage periods, and we are continuing to monitor closely.

5. 2026년 3월 25일 PM 1:18 UTCresolved

   After a successful update, this issue will be monitored closely. If you have additional questions, please do not hesitate to contact support.

1. 2026년 3월 23일 PM 7:55 UTCinvestigating

   Our team has identified reports of system slowness across various areas of the DrChrono website and are actively investigating. Updates will be provided as they become available. At this time, the DrChrono EHR mobile app remains fully functional.

2. 2026년 3월 23일 PM 10:00 UTCmonitoring

   Our Engineering team is still actively investigating the system slowness previously impacting parts of the DrChrono website. Performance has improved, and we are continuing to monitor the system closely to ensure stability. We will provide further updates if any issues reoccur or once we confirm full resolution. At this time, the DrChrono EHR mobile app remains fully functional.

3. 2026년 3월 23일 PM 11:54 UTCresolved

   The issue causing system slowness across portions of the DrChrono website has been resolved. All services are now functioning normally. We appreciate your patience and understanding.

1. 2026년 2월 9일 PM 2:55 UTCinvestigating

   We are aware of an issue affecting a subset of users who are reporting that some billing related reports fail to load. This includes the Financial Transactions Report, Aging A/R Analysis, Denial Analysis, and other billing-related reports. Our team is actively investigating and will provide updates as more information becomes available.

2. 2026년 2월 10일 PM 4:30 UTCidentified

   The Financial Transactions Report is temporarily refreshing once per day overnight and should be used for prior days only, not today’s activity. For current day reporting, please use the Day Sheet. We are making adjustments to optimize performance of the Financial Transactions Report, and some tabs may be temporarily unavailable during this work. All other billing reports are functioning normally and continue to refresh every 15 minutes.

3. 2026년 2월 12일 PM 10:18 UTCmonitoring

   Thank you for your patience while we worked to restore performance of billing-related reporting. All reports, including all tabs of the Financial Transactions Report, are loading as expected and refreshing on the standard 15-minute cadence. We worked closely with our hosting partner and our internal team to identify contributing factors and implement corrective measures. We are also taking additional preventive measures to help reduce the risk of recurrence. We will continue to monitor performance and provide updates as needed.

4. 2026년 2월 24일 PM 8:59 UTCresolved

   The performance of billing-related reporting has remained stable following the corrective measures implemented. All reports, including all tabs of the Financial Transactions Report, continue to load as expected. After an extended monitoring period confirming system stability, this incident is now considered resolved. We have implemented preventive measures to reduce the risk of recurrence. Thank you for your patience while we worked through this issue.

1. 2026년 2월 6일 PM 6:25 UTCinvestigating

   We are aware of an issue affecting a subset of users who are reporting that some reports fail to load. This includes the Financial Transactions Report, Aging A/R Analysis, Denial Analysis, and other billing-related reports. Our team is actively investigating and will provide updates as more information becomes available.

2. 2026년 2월 6일 PM 8:11 UTCidentified

   This incident is tied to a dependency on an external service that supports our reporting functionality. We are working in coordination with that provider to restore report availability as quickly as possible.

3. 2026년 2월 6일 PM 9:25 UTCmonitoring

   Reports are currently loading as expected, and the issue appears to have resolved. We are continuing to work with our external reporting service to determine the underlying cause and to confirm stability. We will remain in monitoring and provide updates if any further impact is observed.

4. 2026년 2월 6일 PM 9:27 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 2월 7일 AM 1:25 UTCmonitoring

   The issue affecting billing-related reports has been resolved and all reports are loading as expected. Our monitoring has remained stable with no further impact observed.

6. 2026년 2월 7일 AM 1:25 UTCresolved

   The issue affecting billing-related reports has been resolved and all reports are loading as expected. Our monitoring has remained stable with no further impact observed.

1. 2026년 1월 9일 PM 2:04 UTCinvestigating

   We are aware of the issue currently impacting some users and are actively investigating with our engineering team. Updates will be provided as they become available. At this time, the DrChrono EHR app remains fully functional. Thank you for your patience.

2. 2026년 1월 9일 PM 2:46 UTCidentified

   Some users may be experiencing certain pages in the DrChrono web application, including the Calendar, Clinical Notes, and Billing modules, not loading as expected. Our team is actively investigating. In the meantime, you can still view appointments and access patient charts by navigating to Schedule > Dashboard. This issue is limited to the web experience only. The DrChrono EHR mobile app is fully functional and can be used as an alternative to the web experience. We appreciate your patience and will continue to share updates as we learn more.

3. 2026년 1월 9일 PM 3:06 UTCmonitoring

   We have addressed the issue that was causing some pages in the DrChrono web application to not load as expected for some users. At this time, services appear to be functioning as expected. We are continuing to monitor closely to ensure stable performance.

4. 2026년 1월 9일 PM 3:44 UTCresolved

   The issue that caused some pages in the DrChrono web application to not load as expected has been resolved. All services are now functioning normally. We appreciate your patience and understanding.

1. 2026년 1월 6일 AM 12:28 UTCinvestigating

   We’re aware of an issue impacting the ability to send prescriptions. Our team is actively investigating and working to resolve this as quickly as possible. We’ll provide another update as soon as we have more information.

2. 2026년 1월 6일 AM 1:24 UTCresolved

   We identified the issue impacting prescription transmission and worked closely with our third-party vendor, Surescripts, to investigate and resolve the problem. The issue has now been fully resolved. At this time, prescriptions should be sending successfully without interruption. Our team will continue to actively monitor the system to ensure stability and prevent recurrence.

1. 2025년 12월 17일 PM 4:32 UTCinvestigating

   We are currently investigating an issue affecting patient search on both the web platform and the iPad app. Some users may see search results that includes their patients that do not match the search criteria. Our engineering team is actively working to identify the cause and restore expected functionality. We will provide updates here as more information becomes available. We recommend temporarily typing the entire patient first and last name to return the most accurate results. Thank you for your patience.

2. 2025년 12월 17일 PM 10:40 UTCidentified

   We have identified the cause of the issue affecting patient search results on the web platform and iPad app. A fix has been developed and is scheduled for deployment. Until the fix is fully deployed, some users may continue to see search results that includes their patients that do not match the search criteria. We will update this page once the fix has been released.

3. 2025년 12월 18일 AM 2:28 UTCmonitoring

   The fix for the patient search issue has been deployed. We are actively monitoring the system to ensure patient search results are returning as expected on both the web platform and iPad app. Please reach out to our Support team if you are continuing to experience the issue. We will continue monitoring and provide a final update once the issue is fully resolved.

4. 2025년 12월 18일 PM 9:23 UTCresolved

   This incident has been resolved.

1. 2025년 11월 18일 PM 1:47 UTCinvestigating

   Cloudflare (internet infrastructure) is experiencing a global network outage. This issue may be impacting access to parts of the system. Our system does not leverage Cloudflare directly but many of our integrated third parties do and are showing intermittent impact. Due to this, functionality that relies on third parties may have intermittent errors and/or delays. This is also preventing our support team from accessing certain tools used to support our customers. We are monitoring the situation closely and will update this message with the known list of impacted areas.

2. 2025년 11월 18일 PM 4:21 UTCmonitoring

   Cloudflare (internet infrastructure) has communicated that they are continuing to monitor the issue. We may continue to experience intermittent issues as systems update across the internet. We will continue to monitor to ensure all systems are back to normal across the day.

3. 2025년 11월 18일 PM 10:08 UTCresolved

   This issue has been resolved. Please contact support if you are still experiencing issues.

1. 2025년 10월 20일 PM 4:14 UTCinvestigating

   Earlier today, Amazon Web Services (AWS) experienced an issue involving many of their core systems. While AWS has reported the issue is mostly mitigated, residual effects are still continuing as their systems recover. The DrChrono system is healthy at this time with the exception of the following: *Possible delays in delivery of reports to the message center *Possible delays in labs, referrals and fax processing As AWS recovery progresses, you may experience intermittent slowness, delays, or other performance impacts while working inside the DrChrono platform. Our teams are closely monitoring the situation and will provide updates as recovery progresses. We will update the above list as the situation continues. We appreciate your patience and understanding as AWS works to fully restore normal operations.

2. 2025년 10월 20일 PM 4:14 UTCmonitoring

   Earlier today, Amazon Web Services (AWS) experienced an issue involving many of their core systems. While AWS has reported the issue is mostly mitigated, residual effects are still continuing as their systems recover. The DrChrono system is healthy at this time with the exception of the following: *Possible delays in delivery of reports to the message center *Possible delays in labs, referral and fax processing As AWS recovery progresses, you may experience intermittent slowness, delays, or other performance impacts while working inside the DrChrono platform. Our teams are closely monitoring the situation and will provide updates as recovery progresses. We will update the above list as the situation continues. We appreciate your patience and understanding as AWS works to fully restore normal operations.

3. 2025년 10월 20일 PM 11:13 UTCresolved

   We’re seeing significant improvements across the DrChrono platform following the earlier AWS-related issues. Reports, labs, referrals, and fax processing have recovered, and overall system performance has returned to normal.

1. 2025년 7월 16일 PM 3:24 UTCidentified

   Our team has identified reports of system slowness across various areas of the DrChrono application. We are working to resolve this issue.

2. 2025년 7월 16일 PM 3:47 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025년 7월 16일 PM 4:44 UTCidentified

   We are continuing to work on a fix for this issue. The next update will be in 20 minutes.

4. 2025년 7월 16일 PM 5:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 7월 16일 PM 5:20 UTCresolved

   This incident has been resolved.

6. 2025년 7월 18일 PM 9:11 UTCpostmortem

   **Incident Overview** On July 16th, 2025, the DrChrono application experienced a temporary service outage following a scheduled release the evening prior. The release itself was successful; however, during post-release monitoring the morning of July 17th we observed slightly elevated memory pressure across application servers. This memory pressure was not causing end user experience impact but was identified due to increased observability following the deployment.  In response, a proactive configuration change was made to improve memory usage. Unfortunately, this adjustment unintentionally restricted the system’s ability to allocate sufficient resources for application processes, resulting in a temporary outage. Due to this occurring during core business hours, it took some time to restore enough resources to support application traffic, but services returned to normal operation once resources were restored.  **How We Responded**  The configuration change was reverted, and traffic was temporarily paused to allow the system to recover. Once the application was confirmed healthy traffic was resumed and the system became fully available.  **Corrective and Preventative Actions**  To prevent recurrence, we are taking the following steps:  * **Standard Operating Procedure \(SOP\) Enhancements:** We are updating and reinforcing our internal SOPs to emphasize slow rollout and verification testing when applying infrastructure setting changes prior to rollout for all traffic – even when thought to be safe or simple.  * **Warm Resources on Standby:** We have created and will continue to maintain a pool of separate warm servers so that we can restore previous configurations more quickly as well as spin up needed resources faster in cases of high traffic.  We know that many of you rely on DrChrono every day to support your operations. We sincerely apologize for this disruption and are committed to strengthening our systems to prevent it from happening again. Thank you for your patience and continued trust.

1. 2025년 7월 1일 PM 1:11 UTCidentified

   We want to make you aware that Availity is currently experiencing technical issues on their platform, which is affecting the ability to run eligibility checks within DrChrono. Our team has contacted Availity for assistance and is closely monitoring the situation. We will share updates as soon as more information becomes available. Thank you for your patience and understanding.

2. 2025년 7월 1일 PM 8:44 UTCidentified

   DrChrono is currently experiencing connectivity issues with Availity, which is affecting eligibility check functionality within the platform. Our team is working with Availity to resolve the issue and restore normal service as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.

3. 2025년 7월 2일 AM 12:35 UTCresolved

   The connectivity issue between DrChrono and Availity has been resolved. Eligibility checks within the platform are now functioning as expected. We appreciate your patience while we worked to address this issue. If you continue to experience any problems, please reach out to our Support Team for further assistance. Thank you for your continued trust in DrChrono.