11 Druva Insync incidents · 2025년 5월 — official updates, affected components, duration and resolution details.
9월 10, 2026 2:01오후 UTC Identified - 관리자 콘솔에 대한 보고서에 대한 문제점을 확인했습니다. 우리는 문제를 해결하기 위해 우선 순위에서 일하고 있습니다. 이 수정을 적용하는 동안 관찰된 간헐적인 관리자 포털 slowness/failures가 있을 수 있습니다. 우리는 진행 상황을 업데이트합니다. https://support.druva.com에서 Druva 지원 팀에 연락 주시기 바랍니다. Druva 지원 9월 10, 2026 2:17PM UTC 해결 - 우리는이 사건의 뿌리 원인을 확인하고 문제점을 해결하기 위해 치료 조치를 취했습니다. 모든 서비스는 현재 운영되고 있습니다. https://support.druva.com에서 Druva 지원 팀에 연락 주시기 바랍니다.
공식 인시던트 업데이트를 자동 번역했습니다.
9월 8, 2026 5:40오전 UTC Identified - 우리는 현재 Active Directory 백업에 대한 백업 지연을 조사하고 있습니다. 우리는 문제를 해결하기 위해 우선 순위에서 일하고 있습니다. 우리는 진행 상황을 업데이트합니다. https://support.druva.com에서 Druva 지원 팀에 연락 주시기 바랍니다. Druva 지원 9월 8, 2026 8:12AM UTC 해결 - 모든 서비스는 현재 운영됩니다. https://support.druva.com에서 Druva 지원 팀에 연락 주시기 바랍니다.
공식 인시던트 업데이트를 자동 번역했습니다.
9월 4, 2026 10:24오전 UTC Identified - 우리는 현재 Active Directory 백업에 대한 백업 지연을 조사하고 있습니다. 우리는 문제를 해결하기 위해 우선 순위에서 일하고 있습니다. 우리는 진행 상황을 업데이트합니다. https://support.druva.com에서 Druva 지원 팀에 연락 주시기 바랍니다. Druva 지원 9월 4, 2026 11:58AM UTC 해결 - 모든 서비스는 현재 운영됩니다. https://support.druva.com에서 Druva 지원 팀에 연락 주시기 바랍니다.
공식 인시던트 업데이트를 자동 번역했습니다.
8월 14, 2026 9:34오전 UTC Identified - 다음 시간 동안 Druva inSync 클라우드 내에서 백업 / 복원 지연을 경험할 수 있음을 유능하게 알리고 싶습니다. 활동이 없습니다. 우리의 팀은 모든 잠재적 지연을 완화하고 배경 작업을 성공적으로 완료하기 위해 긴밀히 모니터링 시스템 성능. 우리는 당신에게 우리의 진전에 새롭게 할 것입니다. https://support.druva.com에서 Druva 지원 팀에 연락 주시기 바랍니다. Druva 지원 8월 14, 2026 10:42AM UTC Resolved - 모든 서비스는 현재 운영됩니다. https://support.druva.com에서 Druva 지원 팀에 연락 주시기 바랍니다.
공식 인시던트 업데이트를 자동 번역했습니다.
May 20, 2026 5:14PM UTC Identified - We have identified an issue impacting Reporting on the Admin Console. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support May 26, 2026 6:01AM UTC Resolved - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.
March 1, 2026 4:25PM UTC Identified - We have identified degraded performance with Backup and Restore services of Insync cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support March 2, 2026 7:43AM UTC Identified - AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com for any assistance. Druva Support March 3, 2026 6:54AM UTC Identified - Update: Backup-Restore jobs are impacted for me-central-1 AWS Region. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at support.druva.com. Druva Support March 6, 2026 9:02PM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Druva Support March 9, 2026 8:32PM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support March 16, 2026 6:39AM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support May 25, 2026 4:44PM UTC Identified - While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support
October 20, 2025 3:42PM UTC Identified - We have identified an issue with inSync and SaaS Reports in the Druva Console, where the most recent data is not available in the reports following the AWS us-east-1 incident. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support October 21, 2025 9:33AM UTC Resolved - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.
October 20, 2025 7:20AM UTC Identified - We are currently investigating intermittent backup delays and admin portal slowness with inSync cloud. The issue is due to multiple concurrent service disruptions reported by Amazon Web Services (AWS) in Northern Virginia (us-east-1) region. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support October 20, 2025 7:24AM UTC Identified - We are currently investigating intermittent backup delays and admin portal slowness with inSync cloud. The issue is due to multiple concurrent service disruptions reported by Amazon Web Services (AWS) in Northern Virginia (us-east-1) region. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support October 20, 2025 8:12AM UTC Identified - We have identified that Admin console logins are failing with internal application errors for US deployment regions due to multiple concurrent AWS service disruptions. Please note that APAC deployment regions remain operational and normal, and our engineering teams are fully engaged, in contact with the AWS team. October 20, 2025 10:18AM UTC Monitoring - Following observed recovery and updates from AWS, we are transitioning to a monitoring state. While Admin console logins for US deployment regions are now showing recovery, we will continue vigilant observation; APAC deployment regions remain operational and normal. October 20, 2025 4:34PM UTC Identified - We are observing performance degradation and intermittent failures in the US deployment regions due to the ongoing AWS service disruption. APAC deployment regions remain operational and normal. October 20, 2025 8:18PM UTC Monitoring - Based on the observed recovery and updates from AWS, we are transitioning this incident to the monitoring state. Please feel free to contact the Druva support team at https://support.druva.com. October 20, 2025 11:56PM UTC Resolved - All services are now operational. Please feel free to contact the Druva support team at https://support.druva.com.
June 25, 2025 6:25PM UTC Investigating - We are currently investigating admin portal slowness impacting inSync cloud. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support June 25, 2025 10:15PM UTC Monitoring - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com. June 26, 2025 3:16AM UTC Resolved - All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.
May 14, 2025 4:29PM UTC Investigating - We are currently investigating Microsoft 365 impaired jobs impacting the GovCloud. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support May 14, 2025 6:22PM UTC Identified - We are working on priority to resolve the issue. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support May 14, 2025 8:08PM UTC Resolved - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.
May 1, 2025 4:01PM UTC Identified - We have identified degraded performance impacting the admin portal. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support May 1, 2025 5:18PM UTC Resolved - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.
