Edmentum 장애 기록

1. 2026년 10월 23일 오후 11:07 UTCinvestigating

   우리는 현재 코스웨어 내에서 특정 맞춤 코스 활동 및 기타 기능에 영향을 미치는 문제점을 조사하고 있습니다. 사용자는 가이드 노트 및 PDF를 포함한 특정 파일에 액세스하거나 다운로드 할 때 보안 인증서 오류가 발생할 수 있습니다. 문제는 Sensei 프로필 사진에 영향을 미칠 수 있습니다.

2. 2026년 10월 26일 오후 7:52 UTCidentified

   우리는 뿌리 원인을 확인하고 해결을 위해 노력하고 있습니다. 우리는 대부분의 경우의 문제점을 해결하는 workaround를 배치했습니다.

3. 2026년 10월 26일 오후 8:45 UTCresolved

   뿌리 원인에 대한 수정이 배포되었습니다. 이 문제는 해결됩니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 8일 오후 2:22 UTCinvestigating

   우리는 현재 MajorClarity 플랫폼에 접근하는 문제점을 조사하고 있습니다. 사용자는 로그인 실패, 인증 오류 또는 응용 프로그램의 일부에 액세스 할 수 없습니다.

2. 2026년 10월 8일 오후 3:03 UTCidentified

   우리는 뿌리 원인을 확인하고 문제점을 요약하기 위해 일하고 있습니다.

3. 2026년 10월 8일 오후 3:15 UTCmonitoring

   수정 및 성능이 예상대로 개선되었습니다. 우리는 플랫폼에 성능을 모니터링 할 것입니다.

4. 2026년 10월 8일 오후 3:23 UTCresolved

   이 사건은 해결되었습니다. 우리는 플랫폼에 성능을 모니터링 할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 23일 오후 4:51 UTCinvestigating

   Apex Learning 및 MajorClarity와 LTI/SFTP 통합이 재설정되었습니다. 이미 업데이트 된 자격 증명을받지 않은 고객은 통합 재연결을 얻기 위해 [email protected]에 연락 할 수 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 25일 오후 11:45 UTCinvestigating

   We are currently investigating performance issues with the Courseware and Exact Path platforms.

2. 2026년 4월 26일 오전 12:12 UTCidentified

   The root cause has been identified, and we are working to resolve the issue.

3. 2026년 4월 26일 오전 12:42 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 2026년 4월 23일 오후 2:15 UTCidentified

   We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.

2. 2026년 4월 23일 오후 2:29 UTCmonitoring

   A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.

3. 2026년 4월 23일 오후 2:53 UTCresolved

   This incident has been resolved. We will continue to the monitor Study Island's performance.

1. 2026년 4월 14일 오후 5:36 UTCinvestigating

   We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.

2. 2026년 4월 14일 오후 6:33 UTCresolved

   This issue has been resolved. We will continue to monitor the courses performance.

1. 2026년 4월 10일 오후 1:52 UTCinvestigating

   We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.

2. 2026년 4월 10일 오후 3:08 UTCidentified

   The issue has been identified, and we are working toward the solution.

3. 2026년 4월 10일 오후 5:43 UTCmonitoring

   A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.

4. 2026년 4월 10일 오후 6:07 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 2026년 2월 2일 오후 3:51 UTCinvestigating

   Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.

2. 2026년 2월 2일 오후 4:38 UTCidentified

   The issue has been identified and the teams are working on releasing the fix.

3. 2026년 2월 3일 오후 2:44 UTCresolved

   This incident has been resolved.

1. 2026년 1월 20일 오후 8:57 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 1월 20일 오후 9:20 UTCresolved

   This has been resolved by Genius.

1. 2026년 1월 8일 오후 5:08 UTCinvestigating

   We are currently investigating reports concerning issues logging into the MajorClarity platform.

2. 2026년 1월 8일 오후 5:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 1월 8일 오후 5:23 UTCidentified

   We have identified the root cause and are working to remediate the issue.

4. 2026년 1월 8일 오후 6:17 UTCmonitoring

   We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

5. 2026년 1월 8일 오후 6:29 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 2025년 11월 19일 오후 1:53 UTCinvestigating

   Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.

2. 2025년 11월 19일 오후 6:04 UTCresolved

   This incident has been resolved.

1. 2025년 9월 29일 오후 12:41 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.

2. 2025년 9월 29일 오후 12:59 UTCresolved

   This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.

1. 2025년 9월 25일 오후 1:37 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.

2. 2025년 9월 25일 오후 2:00 UTCresolved

   This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.

1. 2025년 8월 21일 오후 5:21 UTCinvestigating

   We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.

2. 2025년 8월 21일 오후 5:35 UTCidentified

   We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.

3. 2025년 8월 21일 오후 6:26 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 2025년 8월 12일 오후 6:08 UTCinvestigating

   We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

2. 2025년 8월 12일 오후 6:16 UTCmonitoring

   Our vendor has remediated the issue and we are monitoring at this time.

3. 2025년 8월 12일 오후 6:54 UTCresolved

   This incident has been resolved.

1. 2025년 7월 28일 오후 4:21 UTCinvestigating

   We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

2. 2025년 7월 28일 오후 4:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 7월 28일 오후 5:18 UTCinvestigating

   We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

4. 2025년 7월 28일 오후 5:48 UTCidentified

   In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

5. 2025년 7월 28일 오후 6:07 UTCidentified

   Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

6. 2025년 7월 28일 오후 6:24 UTCidentified

   Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

7. 2025년 7월 28일 오후 7:38 UTCmonitoring

   All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

8. 2025년 7월 29일 오후 2:32 UTCmonitoring

   All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

9. 2025년 7월 29일 오후 11:40 UTCmonitoring

   We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

10. 2025년 7월 30일 오전 2:38 UTCmonitoring

    Scheduled maintenance is complete and we continue to monitor performance.

11. 2025년 7월 30일 오후 4:35 UTCmonitoring

    Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report

12. 2025년 7월 31일 오후 4:23 UTCresolved

    We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

1. 2025년 6월 5일 오후 3:53 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 2025년 6월 5일 오후 4:40 UTCresolved

   This incident has been resolved.

1. 2025년 6월 4일 오후 4:29 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 2025년 6월 4일 오후 5:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 6월 4일 오후 6:55 UTCresolved

   This incident has been resolved.

1. 2025년 6월 3일 오후 4:06 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 2025년 6월 3일 오후 4:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 6월 3일 오후 4:30 UTCresolved

   This incident has been resolved.

1. 2025년 5월 9일 오후 2:10 UTCinvestigating

   We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.

2. 2025년 5월 9일 오후 3:46 UTCresolved

   This incident has been resolved.