Ekata 장애 기록

1. 2026년 7월 24일 AM 11:11 UTCinvestigating

   우리는이 서비스에 문제가 있습니다. 우리의 팀은 문제 중반에 일하고 있습니다. 자주 묻는 질문.

2. 2026년 7월 24일 AM 11:13 UTCresolved

   Ekata 정전 문제는 해결되고 모든 시스템은 일반적으로 작동합니다. 감사합니다!

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 AM 11:11 UTCinvestigating

   우리는이 서비스에 문제가 있습니다. 우리의 팀은 문제 중반에 일하고 있습니다. 자주 묻는 질문.

2. 2026년 7월 24일 AM 11:13 UTCresolved

   Ekata 정전 문제는 해결되고 모든 시스템은 일반적으로 작동합니다. 감사합니다!

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 AM 11:11 UTCinvestigating

   우리는이 서비스에 문제가 있습니다. 우리의 팀은 문제 중반에 일하고 있습니다. 자주 묻는 질문.

2. 2026년 7월 24일 AM 11:13 UTCresolved

   Ekata 정전 문제는 해결되고 모든 시스템은 일반적으로 작동합니다. 감사합니다!

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 AM 11:11 UTCinvestigating

   우리는이 서비스에 문제가 있습니다. 우리의 팀은 문제 중반에 일하고 있습니다. 자주 묻는 질문.

2. 2026년 7월 24일 AM 11:11 UTCresolved

   Ekata 정전 문제는 해결되고 모든 시스템은 일반적으로 작동합니다. 감사합니다!

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 AM 11:11 UTCinvestigating

   우리는이 서비스에 문제가 있습니다. 우리의 팀은 문제 중반에 일하고 있습니다. 자주 묻는 질문.

2. 2026년 7월 24일 AM 11:11 UTCresolved

   Ekata 정전 문제는 해결되고 모든 시스템은 일반적으로 작동합니다. 감사합니다!

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 AM 11:11 UTCinvestigating

   우리는이 서비스에 문제가 있습니다. 우리의 팀은 문제 중반에 일하고 있습니다. 자주 묻는 질문.

2. 2026년 7월 24일 AM 11:14 UTCresolved

   Ekata 정전 문제는 해결되고 모든 시스템은 일반적으로 작동합니다. 감사합니다!

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 19일 PM 7:06 UTCresolved

   A service disruption was identified and is now resolved for Mastercard Identity Solutions. Impact Description: Customers may have experienced intermittent latency and error responses when using Identity Review API (formerly known as Identity Check API), Identity Insights for Transactions, and Identity Insights for Accounts. Mastercard Identity teams are investigating the issue and will provide an update on root cause at a later date. Incident Start: 18 April 2026, 16:19 CT (21:19 UTC) Incident End: 19 April 2026, 13:26 CT (18:26 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

1. 2026년 4월 16일 PM 9:18 UTCresolved

   A service disruption on 16 April 2026 was identified and is now resolved for Mastercard Identity Solutions. Impact Description: North American customers may have experienced anomalies in returned scores when using Ekata solutions including Account Opening API, Account Opening Express API, Transaction Risk API, and Identity Review API, as well as Identity Review 360. Mastercard Identity will provide an update on root cause at a later date. Incident Start:  16 April 2026, 13:55 CT (19:55 UTC) Incident End: 16 April 2026, 14:50 CT (20:50 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

1. 2026년 3월 30일 PM 12:58 UTCresolved

   Date: 30 March 2026 A service disruption has been identified and is now resolved for Mastercard Identity Solutions Identity Review 360 or Pro Admin. Impact Description: Customers may have experienced an outage when accessing Identity Review 360 or Pro Admin. Mastercard teams are actively investigating this issue and will provide an update as soon as possible. Incident Start: 30 March 2026, 05:45 CT (10:45 UTC) Incident End: 30 March 2026, 06:19 CT (11:19 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

1. 2026년 3월 9일 PM 11:27 UTCresolved

   Date: 09 March 2026 Following up on the Identity Review 360 (related to Pro Admin) incident notification and resolution that was previously shared, we identified an error in the reported start time. Corrected Impact Start: 07 March 2026, 9:10 CDT (14:10 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) We apologize for the confusion and appreciate your understanding. For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

1. 2026년 3월 9일 PM 4:04 UTCresolved

   A service disruption was identified for Identity Review 360 and has now been resolved. Impact Description: Identity Review 360 users may have experienced an “Account Expired” screen in response to their queries. Impact Start: 09 March 2026, 07:53 CDT (12:53 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

1. 2025년 10월 2일 PM 3:41 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 2025년 10월 2일 PM 3:42 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 2025년 9월 23일 PM 6:27 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 2025년 9월 23일 PM 6:27 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 2025년 8월 29일 AM 12:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 2025년 8월 29일 AM 2:33 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 2025년 8월 29일 AM 12:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 2025년 8월 29일 AM 2:35 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 2025년 8월 29일 AM 12:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 2025년 8월 29일 AM 2:24 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 2025년 8월 29일 AM 12:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 2025년 8월 29일 AM 2:33 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 2025년 8월 29일 AM 12:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 2025년 8월 29일 AM 2:33 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 2025년 8월 29일 AM 12:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 2025년 8월 29일 AM 2:33 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 2025년 8월 29일 AM 12:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 2025년 8월 29일 AM 2:17 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!