Ellucian 장애 기록

1. 2026년 9월 2일 PM 3:11 UTCinvestigating

   Ellucian은 Ellucian Insights에 영향을 미치는 이슈를 알고 있으며 적극적으로 조사합니다. 우리는이 상태 페이지에 대한 업데이트를 더 많은 정보를 사용할 수 있습니다. 감사합니다. Ellucian 팀

2. 2026년 9월 2일 PM 4:08 UTCinvestigating

   Ellucian은 고객에게 Ellucian Insights에 영향을 미치는 문제를 조사합니다. 이 상태 페이지에서 계속 업데이트됩니다. 감사합니다. Ellucian 팀

3. 2026년 9월 2일 PM 4:50 UTCmonitoring

   Ellucian은 Ellucian Insights 및 Ellucian Intelligent Processs (EIP)의 문제점을 여러 고객에 영향을 미쳤습니다. 수정은 생산에 배포되었으며, 두 시스템에서 광대하게 향상된 성능을 관찰하고 있습니다. 우리는 문제를 해결하기 위해 환경을 계속 모니터링 할 것입니다. 감사합니다. Ellucian 팀

4. 2026년 9월 2일 PM 5:30 UTCresolved

   Ellucian은 Ellucian Insights 및 Ellucian Intelligent Processes (EIP)에 영향을 미치는 문제를 해결했습니다. 서비스는 예상대로 운영되고, 우리는 감시자를 계속할 것입니다. 감사합니다. Ellucian 팀

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 20일 PM 2:49 UTCinvestigating

   Ellucian은 일부 고객을위한 스마트 플랜에 영향을 미치는 문제점을 인식하고 적극적으로 조사합니다. 우리는이 상태 페이지에 대한 업데이트를 더 많은 정보를 사용할 수 있습니다. 감사합니다. Ellucian 팀

2. 2026년 8월 20일 PM 4:17 UTCmonitoring

   Ellucian은 문제와 복원 된 서비스를 해결했습니다. 우리는 적극적으로 서비스를 모니터링 할 것입니다. 추가 업데이트는 이 상태 페이지에서 제공됩니다. 감사합니다. Ellucian 팀

3. 2026년 8월 20일 PM 4:58 UTCresolved

   Ellucian은 스마트 플랜에 영향을 미치는 문제를 해결했습니다. 서비스는 예상대로 운영되고, 우리는 감시자를 계속할 것입니다. 감사합니다. Ellucian 팀

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 6일 PM 1:19 UTCinvestigating

   Ellucian is investigating the cases created over 8/5-8/6 regarding long running transformation jobs and will post an update shortly Thank You, Your Ellucian Team

2. 2026년 8월 6일 PM 2:26 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team

3. 2026년 8월 6일 PM 3:23 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

4. 2026년 8월 6일 PM 4:10 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

5. 2026년 8월 6일 PM 5:25 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

6. 2026년 8월 6일 PM 6:13 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

7. 2026년 8월 6일 PM 7:42 UTCinvestigating

   Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

8. 2026년 8월 6일 PM 8:01 UTCresolved

   Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team

1. 2026년 8월 5일 PM 6:10 UTCinvestigating

   We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

2. 2026년 8월 5일 PM 7:25 UTCidentified

   Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team

3. 2026년 8월 5일 PM 10:22 UTCidentified

   Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team

4. 2026년 8월 5일 PM 11:51 UTCresolved

   The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team

1. 2026년 7월 23일 PM 4:28 UTCidentified

   Ellucian은 일부 고객을위한 Student Financial Success에 영향을 미치는 이슈를 인식하고 적극적으로 조사합니다. 우리는이 상태 페이지에 대한 업데이트를 더 많은 정보를 사용할 수 있습니다. 감사합니다. Ellucian 팀

2. 2026년 7월 23일 PM 6:13 UTCidentified

   Ellucian은 학생 금융 성공의 선에 영향을 미치는 문제, 학생 양식, 캠퍼스 커뮤니티, 장학금 우주, 학생 자문 / 가상 자문, 캠퍼스 미터 및 Azure 아웃리지와 관련있는 일부 고객을위한 자동 재구성에 대한 Auto Reconciliation에 영향을 미치는 문제에 대한 인식, 우리는이 사건에 대한 빠른 해결에 Microsoft와 모니터링하고 작업하고 있습니다. 우리는이 상태 페이지에 대한 업데이트를 더 많은 정보를 사용할 수 있습니다. 감사합니다. Ellucian 팀

3. 2026년 7월 23일 PM 6:55 UTCmonitoring

   Microsoft는 Azure 아웃리지를 일으키는 문제를 확인하고 해결을 시작했다. 이 시점에서 Ellucian Student Financial Success line of products is back online. 우리는 모든 서비스의 전체 복원을 보장하기 위해 상황을 계속 모니터링 할 것입니다. 더 많은 업데이트가 적합합니다. 감사합니다. Ellucian 팀

4. 2026년 7월 23일 PM 8:48 UTCresolved

   Microsoft는 Azure 아웃리지를 일으키는 문제를 해결했습니다. 이 시점에서 Ellucian Student Financial Success line of products is back online. 감사합니다. Ellucian 팀

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 14일 PM 3:54 UTCidentified

   Ellucian은 일부 고객에게 Ellucian 양식에 영향을 미치는 문제의 인식이며 적극적으로 조사합니다. 우리는이 상태 페이지에 대한 업데이트를 더 많은 정보를 사용할 수 있습니다. 감사합니다. Ellucian 팀

2. 2026년 7월 14일 PM 5:57 UTCidentified

   Ellucian은 Ellucian Forms에 영향을 미치는 문제를 조사하는 것을 계속합니다. 이 상태 페이지에서 계속 업데이트됩니다. 감사합니다. Ellucian 팀

3. 2026년 7월 14일 PM 8:07 UTCmonitoring

   Ellucian은 수정을 배포하고 Ellucian Forms에 영향을 미치는 문제를 적극적으로 모니터링 할 것입니다. 이 상태 페이지에서 계속 업데이트됩니다. 감사합니다. Ellucian 팀

4. 2026년 7월 14일 PM 8:40 UTCresolved

   Ellucian은 Ellucian Forms에 영향을 미치는 문제를 해결했습니다. 서비스는 예상대로 운영되고, 우리는 감시자를 계속할 것입니다. 감사합니다. Ellucian 팀

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 24일 AM 1:34 UTCinvestigating

   Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026년 6월 24일 AM 2:50 UTCidentified

   Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026년 6월 24일 AM 3:02 UTCresolved

   Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026년 5월 26일 PM 7:27 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026년 5월 26일 PM 8:31 UTCmonitoring

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026년 5월 26일 PM 9:52 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026년 5월 21일 PM 3:05 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026년 5월 21일 PM 4:02 UTCinvestigating

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026년 5월 21일 PM 6:09 UTCinvestigating

   Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 2026년 5월 21일 PM 6:32 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026년 5월 14일 PM 4:03 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026년 5월 14일 PM 4:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 14일 PM 5:02 UTCinvestigating

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 2026년 5월 14일 PM 8:05 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.

5. 2026년 5월 14일 PM 9:00 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

6. 2026년 5월 14일 PM 10:26 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.

7. 2026년 5월 14일 PM 11:36 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

8. 2026년 5월 15일 AM 6:14 UTCresolved

   Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026년 5월 6일 PM 2:47 UTCidentified

   Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026년 5월 6일 PM 3:48 UTCidentified

   Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

3. 2026년 5월 6일 PM 3:54 UTCresolved

   Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

1. 2026년 4월 10일 PM 3:42 UTCinvestigating

   Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026년 4월 10일 PM 4:03 UTCresolved

   Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026년 3월 26일 PM 3:47 UTCinvestigating

   Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

2. 2026년 3월 26일 PM 4:46 UTCinvestigating

   Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

3. 2026년 3월 26일 PM 6:52 UTCidentified

   Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 2026년 3월 26일 PM 7:32 UTCresolved

   Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026년 3월 18일 PM 4:08 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026년 3월 14일 PM 1:39 UTCinvestigating

   Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026년 3월 14일 PM 2:43 UTCresolved

   Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026년 3월 1일 PM 3:08 UTCinvestigating

   Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team

2. 2026년 3월 1일 PM 3:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 3월 1일 PM 3:51 UTCmonitoring

   We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team

4. 2026년 3월 2일 AM 3:41 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 3월 2일 PM 12:04 UTCmonitoring

   AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.

6. 2026년 3월 2일 PM 3:01 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

7. 2026년 3월 2일 PM 4:02 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

8. 2026년 3월 2일 PM 5:01 UTCmonitoring

   We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.

9. 2026년 3월 2일 PM 8:03 UTCmonitoring

   Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.

10. 2026년 3월 2일 PM 11:00 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.

11. 2026년 3월 3일 AM 2:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.

12. 2026년 3월 3일 AM 2:25 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.

13. 2026년 3월 3일 AM 5:05 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.

14. 2026년 3월 3일 AM 8:01 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.

15. 2026년 3월 3일 AM 11:04 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.

16. 2026년 3월 3일 PM 1:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.

17. 2026년 3월 3일 PM 3:58 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.

18. 2026년 3월 3일 PM 6:10 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.

19. 2026년 3월 4일 PM 7:09 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.

20. 2026년 3월 5일 PM 10:00 UTCresolved

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.

1. 2026년 2월 20일 PM 4:19 UTCidentified

   Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

2. 2026년 2월 20일 PM 5:18 UTCidentified

   The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.

3. 2026년 2월 20일 PM 5:39 UTCresolved

   The regions of CA, and EU are fully restored and schedules are triggering again.

1. 2026년 2월 19일 PM 4:33 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 2026년 2월 19일 PM 5:30 UTCinvestigating

   Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 2026년 2월 19일 PM 6:32 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 2026년 2월 19일 PM 7:30 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 2026년 2월 17일 PM 2:31 UTCresolved

   AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.

1. 2026년 2월 10일 PM 6:16 UTCresolved

   Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.