Emerchantpay 장애 기록

1. 2026년 8월 27일 오전 1:57 UTCinvestigating

   고객 지원 임시 외부 네트워크 문제가 우리 카드 프로세서 중 하나와 함께 00:23 UTC 주위에 확인 된 것을 권고하십시오. 우리의 상세한 분석은 부분적으로 지불 처리에 영향을 미치는 우리의 외부 공급자의 하나의 이상한 행동을 보여주었습니다. 불편을 드려 죄송합니다. 회사 소개 Emerchantpay 기술 지원 팀

2. 2026년 8월 27일 오전 1:58 UTCresolved

   고객, 우리는 00:50 UTC로 확인 할 수 있습니다, 부분적으로 지불 처리에 영향을 미치는 외부 문제, 이제 해결. 철저한 조사 후에, 우리는 느린 응답 시간이 우리의 외부 카드 가공업자에서 간헐적인 timeouts에 기인한 것을 확인했습니다. 우리는 느린 응답 시간 동안 뿌리 원인을받을 그들과 함께 적극적으로. 모든 영향을받는 서비스는 이제 완전히 운영됩니다. 우리는 당신의 이해를 평가하고, 어떤 불편든지를 위한 우리의 사과를 기인합니다. 궁금한 점이 있거나 도움이 필요하면 [email protected]에서 기술 지원 팀에 문의하십시오. 자주 묻는 질문 Emerchantpay 기술 지원 팀

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 15일 오전 8:28 UTCinvestigating

   고객, Note Mastercard와 관련된 3DS 인증과 관련된 이슈를 확인했습니다. Mastercard 카드 브랜드와 관련된 알 수 없는 이유입니다. 그 결과, 3DS 인증을 요구하는 Mastercard 거래에 대한 refusal rate가 증가했습니다. 우리는 당신의 이해를 평가하고, 어떤 불편든지를 위한 우리의 사과를 기인합니다. 궁금한 점이 있거나 도움이 필요하면 [email protected]에서 기술 지원 팀에 문의하십시오

2. 2026년 7월 15일 오전 8:30 UTCidentified

   Mastercard는 3D Secure 인증에 영향을 미치는 마지막에 대한 지속적인 이슈를 인정했습니다. 먼저 08:59 CEST에 확인되었습니다. 3D Secure 인증이 필요한 Mastercard 거래에 대한 향상된 refusal 비율은 여전히 경험있을 수 있습니다. Mastercard는 문제를 해결하기 위해 노력하고 있습니다.

3. 2026년 7월 15일 오전 9:33 UTCresolved

   Mastercard 3DS 인증에 영향을 미치는 문제인 08:09 UTC로 확인 할 수 있습니다. 모든 영향을받는 서비스는 이제 완전히 운영됩니다. 지불 처리 도중 어떤 문제든지 경험하는 경우에, 우리의 기술 지원 팀을 접촉하는 것을 망설이지 마십시오. 우리는 우리의 시스템을 밀접하게 모니터링하고 필요한대로 알려줍니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2025년 3월 24일 오후 3:49 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 2025년 3월 25일 오전 11:32 UTCresolved

   This incident has been resolved.

1. 2024년 11월 5일 오후 3:05 UTCidentified

   Dear customer, Note we have identified an issue related to transaction declines with an unknown reason related to Mastercard card brand only with the ECP acquirer. The issue seems to affect Mastercard transactions only partially, as most are passing successfully. Please rest assured that we have escalated to the ECP acquirer already and are working together with the highest priority on the matter to resolve it as soon as possible. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]

2. 2024년 11월 5일 오후 4:35 UTCresolved

   Dear Customer, A hotfix resolving the Mastercard issue has been deployed successfully by the ECP acquirer, and thus the issue has been fully rectified. If you experience any problems during payment processing, please don’t hesitate to contact our Tech Support team. We’ll continue to monitor our systems closely and keep you informed as needed.

1. 2024년 9월 12일 오전 6:04 UTCinvestigating

   Dear Valued Partner, Please be informed that we are currently experiencing issues with one of our external providers ECP and the transaction processing through this acquirer was temporary disabled. There is no impact on transactions submitted through other acquirers. We will update the status page immediately once the processing thru the ECP acquirer is restored and all is back to normal. For more information, please contact us at [email protected] Thank you for your patience on the matter. Kind Regards, Tech-Support Team

2. 2024년 9월 12일 오후 12:29 UTCmonitoring

   Dear Valued Partner, Please be informed that the recent disruption in payment processing services with the ECP acquirer has been resolved, and normal transaction processing has resumed. We are continuing to actively monitor the situation. We will update the status page accordingly once we are assured that the issue is resolved permanently at the upstream provider. For more information, please contact us at [email protected]. Thank you for your patience on the matter. Kind Regards, Tech Support Team

3. 2024년 9월 12일 오후 2:59 UTCresolved

   This incident has been resolved.

1. 2023년 12월 15일 오전 3:44 UTCinvestigating

   Dear Partner, Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address: [email protected] Thank you for your patience and understanding on this matter. Kind regards, eMerchantpay Technical Support Team

2. 2023년 12월 15일 오전 8:55 UTCresolved

   This incident has been resolved.

1. 2023년 9월 19일 오전 11:31 UTCidentified

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problems caused by the external processor. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

2. 2023년 9월 19일 오후 4:03 UTCresolved

   This incident has been resolved.

1. 2023년 8월 3일 오후 2:59 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problem and escalated the connection issues to the external provider. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

2. 2023년 8월 3일 오후 4:59 UTCinvestigating

   We are still investigating the issue

3. 2023년 8월 3일 오후 6:45 UTCresolved

   This incident has been resolved.

1. 2023년 6월 12일 오후 2:34 UTCinvestigating

   Dear Partner, Please kindly be informed that we are currently experiencing intermittent issues affecting our 3D-Secure transactions with Mastercard only. We have identified the problem - it is related to Mastercard causing part of the transaction 3DS authentication to fail with "The connection to the Directory Server has failed". We have contacted our MPI provider and we are working together to resolve it as soon as possible in sync with Mastercard. Once we have more information, an additional update will be sent here. Please accept our sincere apologies for the inconvenience. Kind regards, Technical Support Team

2. 2023년 6월 12일 오후 4:50 UTCresolved

   Dear Partner, Please be advised that the issue affecting the processing of 3D-Secure transactions with Mastercard has been resolved and processing returned back to normal. Incident Start Date: 2023-06-12 11:04 UTC Incident End Date: 2023-06-12 14:42 UTC In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 2023년 5월 5일 오전 11:17 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of а significant portion of our transactions Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

2. 2023년 5월 5일 오후 1:39 UTCresolved

   This incident has been resolved.

1. 2023년 3월 21일 오후 1:53 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 2023년 3월 21일 오후 2:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 3월 21일 오후 9:15 UTCresolved

   Dear Valued Partner, Please accept our apologies for the inconvenience caused. We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved. The issue was present from 14:07 UTC to 20:00 UTC on Mar 21 2023. In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 2023년 3월 20일 오후 8:32 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 transactions authentication with MasterCard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 2023년 3월 20일 오후 10:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 3월 20일 오후 10:44 UTCresolved

   Dear Valued Partner, Please accept our apologies for the inconvenience caused. We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved. The issue was present from 19:45 to 21:35 UTC on Mar 20 2023. In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 2023년 2월 21일 오후 4:37 UTCidentified

   Dear Partner, We have identified an issue with one of our upstream providers that is partially affecting the processing of Visa OCT transactions. The provider is actively working on a solution to restore the payment processing back to operational. We will provide timely updates as soon as the information becomes available. Regards emerchantpay Technical Support Team

2. 2023년 2월 21일 오후 5:38 UTCresolved

   Dear Partner, Please be advised that the issue affecting the processing of Visa OCT transactions has been resolved and the processing returned back to normal. Incident Start Date: 2023-02-21 10:09 UTC Incident End Date: 2023-02-21 16:53 UTC If you still notice anything unusual, please contact us at [email protected]. Regards emerchantpay Technical Support Team

1. 2023년 1월 4일 오후 9:45 UTCresolved

   Dear Partner, Please be advised that we have experienced temporary network disruption in one of our data centers partially affecting our transaction processing. The issue has been resolved and the services were fully restored and operational. Incident Start Date: Jan 3rd 2023 23:51 UTC Incident End Date: Jan 4th 2023 03:03 UTC If you still observed any negative impact on transaction processing, please contact us through our email address [email protected]. Please accept our apologies for any inconvenience caused. Kind regards,

1. 2022년 12월 1일 오후 3:11 UTCresolved

   Dear Valued Partner, We have been informed by Mastercard of an intermittent service disruption which has been identified and resolved on their end. The disruption occurred yesterday, the 30th of November 2022. The customers may have experienced failures for 3DS transactions. Start: 30 November 2022, 08:24 UTC End: 30 November 2022, 12:17 UTC Mastercard Reference Number: INC000000273760 We remain at your disposal should you have any questions. Kind Regards, emerchantpay Tech-Support Team

1. 2022년 3월 4일 오전 8:38 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of all our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. Additionally, we have escalated the issue with highest priority possible. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

2. 2022년 3월 4일 오전 9:21 UTCresolved

   Dear Partner, Please kindly note that the temporary issue from today was resolved on our end. We are currently monitoring the environment and the transaction processing and everything is back to normal. Please accept our apologies for the inconvenience caused. Kind Regards, Tech-Support team.

1. 2021년 12월 22일 오후 10:25 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of a small percentage of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, Technical Support Team

2. 2021년 12월 22일 오후 11:00 UTCresolved

   Dear Partner, Please be advised that the temporary issue partially affecting our transaction processing has been resolved and service is fully restored. Incident Start Date: 11:30 PM GMT+2 Incident End Date: 12:20 AM GMT+2 We have experienced a temporary network issue in one of our data centers. Please kindly note that further detailed investigation is in progress. We will update you once we have more details. If you still observed any negative impact on transaction processing, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

1. 2021년 11월 9일 오후 11:05 UTCidentified

   Please be advised that we have identified temporary issues with Mastercard transaction processing. This is confirmed to be 100% MasterCard related, and not caused by our gateway. This issue causes Mastercard transactions to fail with errors 07-Honour with ID and 08-Time-Out. We were advised by our provider that MasterCard are performing maintenance at the moment and are working to resolve the issue as soon as possible. Kind regards, Technical Support Team

2. 2021년 11월 10일 오후 4:44 UTCresolved

   Dear Valued Partner, The temporary processing disruption on November 09, 2021 from 21:56 UTC to 23:00 UTC partially affecting MasterCard authorizations, has already been resolved by MasterCard. Everything seems stable now, but we are still expecting the final analysis of the root cause from our provider. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please, accept our apologies for any inconvenience caused! Kind regards, Technical Support Team

1. 2021년 10월 15일 오후 12:14 UTCidentified

   Dear Valued Partner, We have identified a partial disruption, from Oct 15, 2021, 06:29 UTC to Oct 15, 2021, 11:00 UTC affecting 3DSv2 transactions' authentication with MasterCard. It has been classified as a fully MasterCard Directory Server issue. MasterCard has already resolved the issue and now everything seems stable. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 2021년 10월 15일 오후 12:14 UTCresolved

   This incident has been resolved.

1. 2021년 8월 25일 오전 8:26 UTCinvestigating

   Dear Partner, Please kindly note that we are experiencing network issues between our data centers which cause partial service disruption with our gateway. The root cause is currently being investigated. We will keep you updated on an ongoing basis, and inform you once the issue is resolved. If you need further assistance or information, do not hesitate to contact us at [email protected]. Kind Regards, Emerchantpay Technical Support Team

2. 2021년 8월 25일 오전 9:19 UTCresolved

   Dear Partner, Please be advised that the temporary network issue we experienced has been fully resolved right after the mitigation we performed. Our detailed analysis has shown abnormal behavior of a network component, which despite being highly available, was not operating as it was supposed to and created temporary hiccups. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team