Ereceptionist 장애 기록

1. 2026년 8월 4일 오후 3:10 UTCinvestigating

   We are currently investigating a service disruption affecting voice calling for some customers. The issue was caused by an unexpected failure within a portion of our voice infrastructure, which may have resulted in intermittent call failures or an inability to place or receive calls. Our engineering team has identified the cause and is actively working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve the issue.

2. 2026년 8월 4일 오후 3:36 UTCresolved

   This incident has been resolved.

1. 2026년 7월 28일 오후 7:37 UTCresolved

   SMS 알림 시스템에 영향을 미치는 서비스 향상을 경험했습니다. 이는 고객의 eVoice 번호로 전송되는 여러 시스템 알림에 결과가 있습니다. 문제는 식별되고 해결되었으며 SMS 알림은 정상 작동으로 돌아 왔습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 21일 오후 1:19 UTCinvestigating

   Customers are experiencing repeated push notifications for voicemail messages. Our team is currently investigating the issue.

2. 2026년 5월 21일 오후 5:49 UTCresolved

   A hotfix for the push notification service was successfully deployed to production to mitigate the voicemail notification issue. Voicemail notification services have been fully restored and are operating normally.

1. 2026년 5월 5일 오전 1:09 UTCresolved

   We have identified and resolved an issue affecting push notifications for our applications. During the incident, some users experienced delayed or missing notifications. The issue has now been fully resolved, and all services are operating normally.

1. 2026년 4월 20일 오후 4:19 UTCresolved

   This incident has been resolved. We estimated an hour outage with inbound calls.

1. 2025년 11월 18일 오후 1:08 UTCinvestigating

   We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations. Our teams are actively monitoring Cloudflare's status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service. Thank you for your patience and understanding.

2. 2025년 11월 18일 오후 1:17 UTCidentified

   Cloudflare has identified the issue and a fix is being implemented.

3. 2025년 11월 18일 오후 2:13 UTCidentified

   Core Services have been restored.

4. 2025년 11월 18일 오후 2:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 11월 18일 오후 3:51 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025년 11월 18일 오후 6:48 UTCresolved

   This incident has been resolved.

1. 2025년 10월 15일 오전 4:28 UTCinvestigating

   We are currently investigating an issue impacting outbound fax delivery. Customers may experience failures or delays when sending faxes. Inbound faxing and all other services remain operational.

2. 2025년 10월 15일 오전 11:32 UTCresolved

   This incident was resolved at 4:59 AM EST.

1. 2025년 8월 7일 오전 2:39 UTCinvestigating

   We are currently experiencing a service disruption affecting all outbound emails sent from our platform, due to an outage at our downstream email provider. This impacts system-generated messages such as voicemail notifications, call recordings, and user-composed emails sent through our email service. A support ticket has been opened with the provider, and our team is actively working with them to resolve the issue. We will provide updates as more information becomes available.

2. 2025년 8월 7일 오전 3:00 UTCresolved

   Our downstream email provider has restored service. Outbound emails from our platform is operational.

1. 2025년 6월 12일 오후 7:38 UTCmonitoring

   We are currently experiencing issues affecting some eVoice services due to ongoing incidents with Cloudflare and Google Cloud Platform. Impacted services include access to www.evoice.com and voicemail transcription for some customers. We are actively monitoring the situation and will provide updates as they become available.

2. 2025년 6월 12일 오후 8:12 UTCresolved

   This incident has been resolved. All services are back to full functionality.

1. 2025년 2월 4일 오후 9:32 UTCinvestigating

   We are experiencing technical difficulties with our text notification service, which alerts you when you receive an email, voicemail, or text message. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

2. 2025년 5월 28일 오후 3:07 UTCresolved

   This incident has been resolved.

1. 2024년 12월 3일 오후 5:49 UTCmonitoring

   We have identified an issue with our third-party carrier that is affecting new phone number assignments. Existing customers are not affected. We will continue to monitor this issue and provide updates.

2. 2024년 12월 3일 오후 7:33 UTCresolved

   Our carrier has resolved the issue, and new sign-ups are now being processed. However, there is still a backlog for customers who signed up between 11:40 AM and 01:00 PM EST. These numbers are still being processed by our carrier and should be updated shortly.

1. 2024년 8월 21일 오후 10:17 UTCinvestigating

   We are currently investigating an issue affecting our eVoice and Onebox Account Manager pages. We are currently investigating and will provide more updates.

2. 2024년 8월 21일 오후 10:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 8월 22일 오전 12:33 UTCidentified

   We have identified the issue and have restored access to account manager on both evoice and onebox. However, Calendar access and file/greetings uploads may still be impacted.

4. 2024년 8월 22일 오전 1:53 UTCmonitoring

   We continue to work on restoring file and greeting uploads for account manager, however due to the nature of the problem we do not expect a working solution till sometime tomorrow. Thank you for your patience. We will here with any new information.

5. 2024년 11월 7일 오후 2:56 UTCresolved

   This incident has been resolved.

1. 2024년 8월 8일 오후 11:50 UTCresolved

   At 5:50 PM Eastern Standard Time (EST), an issue impacting calls and web services on the Onebox and eVoice platforms was detected. The root cause was identified and resolved at 7:27 PM EST. We apologize for any inconvenience this incident may have caused.

1. 2024년 7월 19일 오전 7:14 UTCinvestigating

   Starting at 1 AM EST, one of our security vendors started experiencing a widespread issue, they are currently working on a fix and we will roll that out as soon as possible. We will provide more updates as ASAP

2. 2024년 7월 19일 오전 9:39 UTCinvestigating

   We have implemented a workaround that has restored our services. As of 4:10 AM EST, we have confirmed that our services are back online

3. 2024년 7월 19일 오전 9:39 UTCresolved

   This incident has been resolved.

1. 2023년 12월 19일 오전 2:25 UTCresolved

   We detected failures in our Voice to Text transcription service as well as a delay in our Voicemail notification emails of ~30 min. We are investigating the issue. ---- 10:35pm EST We have identified and remediated the voicemail delay. Notification email delivery time has returned to normal. We will continue to monitor

1. 2023년 10월 17일 오전 10:23 UTCinvestigating

   Our web services have been temporarily taken offline due to unexpected system maintenance. Please standby for updates

2. 2023년 10월 17일 오전 10:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 10월 17일 오전 11:23 UTCresolved

   This maintenance has been closed.

1. 2021년 7월 22일 오후 4:25 UTCinvestigating

   We are currently investigating this issue.

2. 2021년 7월 22일 오후 4:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 2021년 7월 22일 오후 4:45 UTCmonitoring

   The problem appeared to be a global DNS outage, which was restored. Probable cause was an issue with Akamai, and global edge DNS provider.

4. 2021년 7월 23일 오후 12:50 UTCresolved

   This incident has been resolved.

1. 2021년 6월 23일 오후 2:03 UTCresolved

   We experienced a DB slowdown from 9:20 AM to 9:30 AM today, that caused some calls and web sites to not be responsive. At 9:30 AM EDT the problem cleared.

1. 2020년 4월 17일 오후 4:00 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2020년 4월 17일 오후 4:35 UTCresolved

   This incident has been resolved.

1. 2020년 2월 28일 오후 10:34 UTCresolved

   A carrier routing issue caused some issues with call routing.