Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Eventive 장애 기록

    25 Eventive incidents · 2019년 7월 — official updates, affected components, duration and resolution details.

    현재 상태로 돌아가기

    Eventive API Outage

    시작 2026년 5월 22일 오후 11:45 UTC · 0m

    Outage심각한 인시던트
    1. 2026년 5월 26일 오후 8:12 UTCresolved

      An API failure occurred during a planned API scale operation due to a configuration error with the scheduling software. This has since been fixed and the root cause has additionally been mitigated.

    Emails are delayed

    시작 2025년 11월 4일 오후 4:30 UTC · 3h 14m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Payment processingOrganizer admin panelEvent websitesVirtual platform
    1. 2025년 11월 4일 오후 4:30 UTCinvestigating

      We are currently experienced delays with the sending of emails and mailings. All other functionality is working fine. We will update as we have further information

    2. 2025년 11월 4일 오후 7:44 UTCresolved

      This incident has been resolved. All email functionality has returned to normal.

    Elevated API Errors

    시작 2025년 10월 20일 오후 2:30 UTC · 12h 2m

    Pending
    영향을 받은 구성 요소
    Payment processingOrganizer mobile appsOrganizer admin panelEvent websitesVirtual platform
    1. 2025년 10월 20일 오후 2:30 UTCinvestigating

      We're experiencing an elevated level of API errors due to a widespread Amazon Web Services outage. Actions may continue to work intermittently. If an action fails, please wait a moment and try again.

    2. 2025년 10월 21일 오전 2:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025년 10월 21일 오전 2:32 UTCresolved

      This incident has been resolved.

    Platform outage

    시작 2025년 9월 25일 오후 10:21 UTC · 10m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Event websitesVirtual platform
    1. 2025년 9월 25일 오후 10:21 UTCinvestigating

      We are experiencing a platform wide outage and are actively investigating

    2. 2025년 9월 25일 오후 10:31 UTCresolved

      The platform was down from 4:42 CDT to 5:28 CDT due to an issue with our server farm. This issue has been resolved.

    Service outage

    시작 2025년 9월 23일 오후 2:34 UTC · 0m

    Outage중대한 인시던트
    1. 2025년 9월 23일 오후 4:03 UTCresolved

      There was a 9 minute service outage from 9:34am - 9:42am CDT involving an API service that failed to start. It was quickly resolved.

    Order database outage

    시작 2025년 8월 23일 오전 12:30 UTC · 0m

    Pending
    1. 2025년 8월 23일 오전 1:18 UTCresolved

      There was a short incident with the ordering database which causes a brief outage from 8:32pm EDT to 8:52pm EDT. This issue has been resolved and service has returned to normal

    Elevates Payment Intent Failure Rates

    시작 2024년 12월 9일 오후 11:34 UTC · 3h 10m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Payment processing
    1. 2024년 12월 10일 오전 1:27 UTCinvestigating

      The issue has been resolved and payment processing has returned to normal.

    2. 2024년 12월 10일 오전 2:44 UTCresolved

      This incident has been resolved.

    Delayed virtual content transcodes

    시작 2024년 3월 7일 오후 4:00 UTC · 0m

    Issues경미한 인시던트
    1. 2024년 3월 8일 오후 6:23 UTCresolved

      Partial outage - a webhook outage resulted in some successful transcodes not updating status in the dashboard, resulting in an extended delay in the content ingestion process. The issue has been resolved and all new uploads are processing as expected. For any assets still stuck in an extended (over 3 hour) VOD transcoding state, please remove the asset and try uploading again.

    Users unable to access Eventive

    시작 2023년 11월 8일 오후 3:52 UTC · 7m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Organizer mobile appsOrganizer admin panelEvent websitesVirtual platform
    1. 2023년 11월 8일 오후 3:52 UTCinvestigating

      We are currently investigating this issue.

    2. 2023년 11월 8일 오후 3:55 UTCmonitoring

      This issue was caused by an upstream service provider DNS outage. The incident has been resolved by the upstream provider and we are monitoring results.

    3. 2023년 11월 8일 오후 3:58 UTCresolved

      This incident has been resolved.

    Virtual content transcode failures

    시작 2023년 9월 11일 오후 8:22 UTC · 6h 40m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Virtual platform
    1. 2023년 9월 11일 오후 8:22 UTCidentified

      Our video encoding provider has reported an issue with cloud server architecture that is causing virtual content trancode failures. The cause has been identified and a fix is in progress. All affected uploads will have to be re-submitted once the fix is complete. Estimated resolution by 09:00 UTC on 12 September.

    2. 2023년 9월 11일 오후 8:25 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2023년 9월 12일 오전 3:02 UTCresolved

      This incident has been resolved.

    Platform outage

    시작 2022년 8월 23일 오후 11:21 UTC · 2h 46m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Event websitesVirtual platform
    1. 2022년 8월 23일 오후 11:21 UTCinvestigating

      The Eventive platform is currently inaccessible due to a networking related incident at one of our DNS providers. We will provide an update within 30 minutes.

    2. 2022년 8월 23일 오후 11:45 UTCinvestigating

      One of our service providers, Heroku, is currently experiencing a DNS-related incident that is preventing users from accessing the Eventive platform. They are actively working to mitigate the issue. We will provide another update within 45 minutes.

    3. 2022년 8월 24일 오전 12:28 UTCinvestigating

      Heroku is still actively working to mitigate the issue. We will provide another update within 45 minutes.

    4. 2022년 8월 24일 오전 12:57 UTCmonitoring

      We have implemented a temporary mitigation to bypass the Heroku DNS issues until they resolve the underlying incident. As a result of our temporary mitigation, the Eventive platform should now be accessible again.

    5. 2022년 8월 24일 오전 2:07 UTCresolved

      This incident has been resolved.

    Eventive platform outage

    시작 2022년 2월 24일 오후 4:39 UTC · 50m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Organizer admin panelEvent websitesVirtual platform
    1. 2022년 2월 24일 오후 4:39 UTCinvestigating

      We are currently investigating an issue impacting access to the Eventive organizer dashboard. We will provide another update within 30 minutes.

    2. 2022년 2월 24일 오후 4:42 UTCinvestigating

      One of our service providers, Heroku, is currently experiencing a widespread platform outage that is impacting accessibility of the Eventive platform. The Eventive platform may be inaccessible to users. We will provide an update within 30 minutes.

    3. 2022년 2월 24일 오후 5:14 UTCmonitoring

      At this time we are observing that accessibility to the Eventive platform is gradually being restored. Heroku has indicated that a gradual restoration is in progress. We will provide another update within 30 minutes.

    4. 2022년 2월 24일 오후 5:29 UTCresolved

      This incident has been resolved.

    Premium Livestream issues

    시작 2022년 2월 12일 오전 3:21 UTC · 14h 58m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Virtual platform
    1. 2022년 2월 12일 오전 3:21 UTCinvestigating

      We are currently investigating an elevated rate of Premium Livestream failures. Failures may manifest as only a black screen visible (instead of expected content) in preview and/or playback mode. As a temporary remediation while we continue our investigation, we recommend utilizing Basic Livestreams, which do not appear impacted by this issue.

    2. 2022년 2월 12일 오전 5:22 UTCinvestigating

      In collaboration with our primary premium livestreaming partner Microsoft Azure, we continue to investigate the issue impacting Premium Livestreams. At this time, Basic Livestreams are recommended to ensure this error scenario is avoided.

    3. 2022년 2월 12일 오후 5:59 UTCidentified

      The issue has been identified and a fix is being implemented. We will provide an update within 1 hour.

    4. 2022년 2월 12일 오후 6:19 UTCresolved

      We have resolved the issue impacting Premium Livestream playback. All functionality has been restored. We sincerely apologize for the service disruption, and we will conduct an extensive review to ensure such an issue does not occur again.

    Elevated rate of encoding failures

    시작 2022년 1월 29일 오후 7:32 UTC · 3h 5m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Virtual platform
    1. 2022년 1월 29일 오후 7:32 UTCinvestigating

      We are currently investigating an elevated rate of encoding failures for newly uploaded assets. At this time, please do not retry failed uploads. We will provide an update within 60 minutes.

    2. 2022년 1월 29일 오후 8:26 UTCinvestigating

      At this time we are continuing to investigate the elevated rate of failures impacting new asset encodings on the Eventive platform. We will provide another update within 90 minutes.

    3. 2022년 1월 29일 오후 9:38 UTCidentified

      An issue at an external vendor that is causing some new asset encodings to fail has been identified. The vendor is working towards a remediation now. We apologize for the inconvenience, and will provide another update within 3 hours.

    4. 2022년 1월 29일 오후 10:37 UTCresolved

      This incident has been resolved. All affected assets are being automatically queued for re-encoding. No further action should be necessary. We apologize again for the inconvenience.

    Return of elevated DRM license key delivery failures

    시작 2021년 12월 7일 오후 9:17 UTC · 2h 48m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Virtual platform
    1. 2021년 12월 7일 오후 9:17 UTCinvestigating

      We are again observing an increase in DRM license key delivery failures. A current widespread Amazon Web Services outage impacting platforms including Disney+, Netflix, and others, is also affecting the Eventive DRM licensing system. Viewers may be unable to view protected content. This incident will remain open until the issue is exhaustively confirmed resolved by AWS.

    2. 2021년 12월 8일 오전 12:05 UTCmonitoring

      The incident has been resolved. Playback success has returned to normal levels, and AWS has confirmed a resolution of the underlying networking issue.

    3. 2021년 12월 8일 오전 12:05 UTCresolved

      This incident has been resolved.

    DRM license key delivery failures

    시작 2021년 12월 7일 오후 7:27 UTC · 54m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Virtual platform
    1. 2021년 12월 7일 오후 7:27 UTCinvestigating

      A current widespread Amazon Web Services outage impacting platforms including Disney+, Netflix, and others, is also affecting the Eventive DRM licensing system. Viewers may be unable to view protected content. We will provide another update soon.

    2. 2021년 12월 7일 오후 8:21 UTCresolved

      A fix has been implemented by Amazon, and DRM playback success is returning to normal levels.

    Video playback issue

    시작 2021년 4월 1일 오후 9:49 UTC · 1h 7m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Virtual platform
    1. 2021년 4월 1일 오후 9:49 UTCidentified

      A Microsoft Azure DNS outage affecting a number of top internet properties is currently preventing playback of some assets. Azure is investigating the incident. We will provide an update soon.

    2. 2021년 4월 1일 오후 10:09 UTCidentified

      Microsoft continues to investigate the issue impacting Azure DNS. Although their primary status page is impacted by the issue, updates are available at https://status2.azure.com/ We will provide an additional update soon.

    3. 2021년 4월 1일 오후 10:15 UTCmonitoring

      Microsoft has implemented a fix and we are beginning to see traffic return to normal levels. Please try viewing content again. We will continue to monitor the resolution process.

    4. 2021년 4월 1일 오후 10:56 UTCresolved

      This incident has been resolved.

    Virtual platform hosting provider partial outage

    시작 2021년 2월 12일 오전 1:13 UTC · 40m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Virtual platform
    1. 2021년 2월 12일 오전 1:13 UTCinvestigating

      One of our hosting providers, Vercel, is currently experiencing a partial outage that may impact the accessibility of the Eventive Virtual screening platform. Trying another device, browser, or wireless network may improve accessibility. We will provide another update shortly. You can follow along for updates here: https://www.vercel-status.com/

    2. 2021년 2월 12일 오전 1:34 UTCmonitoring

      A mitigation has been put in place by our hosting provider and access should soon be fully restored for affected customers.

    3. 2021년 2월 12일 오전 1:53 UTCresolved

      This incident has been resolved by our upstream provider.

    DRM license key delivery failures

    시작 2021년 1월 27일 오전 3:11 UTC · 1h 9m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Virtual platform
    1. 2021년 1월 27일 오전 3:11 UTCinvestigating

      Our primary DRM provider, Microsoft Azure, is currently experiencing an outage impacting DRM license key delivery. Viewers may be unable to view protected content. We will provide another update soon.

    2. 2021년 1월 27일 오전 3:34 UTCidentified

      The issue affecting DRM license key delivery has been identified and a fix is being implemented by Microsoft. We will provide another update soon.

    3. 2021년 1월 27일 오전 4:02 UTCmonitoring

      A fix has been implemented and DRM-protected playback should now be restored for all customers and working properly. We will continue to monitor the resolution and will provide another update within an hour.

    4. 2021년 1월 27일 오전 4:02 UTCmonitoring

      Playback has returned to normal levels. We are continuing to monitor for any further issues.

    5. 2021년 1월 27일 오전 4:20 UTCresolved

      This incident has been resolved.

    Live chat issues

    시작 2020년 9월 1일 오후 4:07 UTC · 17m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Organizer admin panel
    1. 2020년 9월 1일 오후 4:07 UTCidentified

      Our live chat provider, Intercom, is currently experiencing a partial outage that reduces our ability to provide live support. Please contact us via email, [email protected], with any urgent issues. https://www.intercomstatus.com/

    2. 2020년 9월 1일 오후 4:18 UTCmonitoring

      Our live chat provider has implemented a fix for this issue and we are monitoring results.

    3. 2020년 9월 1일 오후 4:24 UTCresolved

      This incident has been resolved.