Exosite 장애 기록

1. 2026년 8월 3일 PM 7:07 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

2. 2026년 8월 3일 PM 7:36 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 8월 3일 PM 7:55 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 23일 PM 10:04 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

2. 2026년 7월 23일 PM 10:46 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 23일 PM 11:53 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 22일 PM 4:54 UTCinvestigating

   우리는 Murano의 문제점을 적극적으로 조사하고 있습니다

2. 2026년 7월 22일 PM 5:02 UTCmonitoring

   우리는 플랫폼 서비스를 복원하고 모니터링을 계속했습니다.

3. 2026년 7월 22일 PM 5:32 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 14일 PM 11:00 UTCinvestigating

   We are currently investigating an issue with the Murano User service impacting service requests.

2. 2026년 5월 14일 PM 11:14 UTCmonitoring

   The issue has been mitigated and is being monitored.

3. 2026년 5월 15일 AM 12:24 UTCresolved

   This incident has been resolved.

1. 2026년 4월 2일 PM 3:34 UTCinvestigating

   We are investigating an issue affecting One Platform availability

2. 2026년 4월 2일 PM 5:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 2일 PM 6:02 UTCresolved

   This incident has been resolved.

1. 2025년 12월 10일 PM 8:58 UTCinvestigating

   We are currently investigating an issue with the Exosense data pipeline.

2. 2025년 12월 10일 PM 9:15 UTCmonitoring

   We've taken action to resolve the issue and will continue to monitor.

3. 2025년 12월 10일 PM 9:25 UTCresolved

   This issue has been resolved.

1. 2025년 6월 8일 PM 7:15 UTCidentified

   We've identified an issue with our upstream billing provider that is currently impacting availability of Account & Billing Management. Device connectivity and IoT application processing are not impacted.

2. 2025년 6월 8일 PM 11:12 UTCmonitoring

   We are seeing improved availability from our systems to our upstream provider at this time.

3. 2025년 6월 8일 PM 11:52 UTCresolved

   This incident has been resolved.

1. 2025년 6월 7일 PM 9:31 UTCidentified

   We've identified an issue with our upstream billing provider that is currently impacting availability of Account & Billing Management. Device connectivity and IoT application processing are not impacted.

2. 2025년 6월 7일 PM 10:06 UTCmonitoring

   Our upstream provider has identified a networking issue and has begun to mitigate. We are seeing improved availability to our systems at this time.

3. 2025년 6월 7일 PM 10:24 UTCresolved

   This incident has been resolved.

1. 2024년 11월 18일 PM 9:59 UTCidentified

   We've identified an issue with our upstream billing provider that is resulting in longer load times and billing information being temporarily unavailable.

2. 2024년 11월 18일 PM 10:37 UTCresolved

   This incident has been resolved.

1. 2024년 11월 12일 PM 5:03 UTCidentified

   We have identified an issue with our upstream billing provider resulting in billing information being temporarily unavailable.

2. 2024년 11월 12일 PM 5:17 UTCmonitoring

   Upstream has addressed the issue. Billing information continues to load successfully at this time.

3. 2024년 11월 12일 PM 5:59 UTCresolved

   This incident has been resolved.

1. 2024년 6월 17일 AM 6:48 UTCinvestigating

   We are investigating issues with device connections to Murano.

2. 2024년 6월 17일 AM 8:46 UTCidentified

   We have isolated an issue to an upstream provider maintenance activity. We are working with them to resolve this issue.

3. 2024년 6월 17일 AM 11:24 UTCmonitoring

   We have mitigated the upstream providers maintenance activity. There will be a sustained period of latency as device behavior stabilizes.

4. 2024년 6월 17일 PM 1:16 UTCresolved

   Device latency has normalized.

1. 2024년 5월 15일 PM 4:44 UTCinvestigating

   We are working on an issue affecting delayed UI instances of ExoSense.

2. 2024년 5월 15일 PM 5:01 UTCmonitoring

   A fix has been implemented to resolve this issue. We are continuing to monitor.

3. 2024년 5월 15일 PM 5:08 UTCresolved

   This incident has been resolved.

1. 2023년 11월 7일 PM 10:02 UTCinvestigating

   We are currently investigating an issue where the ExoSense device simulator UI is not loading the list of simulated devices.

2. 2023년 11월 7일 PM 11:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023년 11월 7일 PM 11:43 UTCresolved

   This incident has been resolved.

1. 2023년 8월 1일 PM 9:55 UTCidentified

   We are actively working on an issue that is degrading performance of loading historical data. This impacts loading historical data in ExoSense in some cases.

2. 2023년 8월 2일 AM 1:26 UTCresolved

   Mitigation work was completed.

1. 2023년 3월 24일 PM 1:19 UTCinvestigating

   We are actively working on an issue that is impacting performance of Murano and Exosense

2. 2023년 3월 24일 PM 1:40 UTCidentified

   The issue has been identified and we are working on a fix.

3. 2023년 3월 24일 PM 2:18 UTCidentified

   We have been working to restore full operations and performance. The incident is the result of a security related change by an infrastructure provider with no early warning or notification.

4. 2023년 3월 24일 PM 2:32 UTCmonitoring

   We have restored system operations and will continue to monitor.

5. 2023년 3월 24일 PM 3:13 UTCresolved

   This incident has been resolved.

1. 2023년 3월 14일 PM 7:28 UTCidentified

   We have identified an issue affecting a portion of requests to the One Platform. We have mitigated the issue and are continuing to fully resolve.

2. 2023년 3월 14일 PM 7:43 UTCresolved

   Between 19:02 - 19:30 a minority of requests to the One Platform experienced intermittent availability. This has been resolved.

1. 2022년 12월 31일 PM 4:03 UTCresolved

   We have identified and resolved an issue affecting a minority of requests over a period of 30 minutes.

1. 2022년 11월 15일 PM 5:23 UTCidentified

   We have investigated and identified an issue affecting some customers ability to view their billing and usage information within their Exosite account. A resolution is in progress.

2. 2022년 11월 15일 PM 8:34 UTCidentified

   We have addressed the issue and are deploying the fix.

3. 2022년 11월 15일 PM 8:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2022년 11월 15일 PM 9:03 UTCresolved

   This incident has been resolved.

1. 2022년 9월 1일 PM 10:50 UTCinvestigating

   We are currently investigating availability of Portals domains. Murano is not affected.

2. 2022년 9월 2일 AM 1:24 UTCinvestigating

   We are continuing to investigate an issue impacting Portals availability. One Platform, Murano, and ExoSense are not affected.

3. 2022년 9월 2일 AM 2:35 UTCidentified

   We have mitigated the issue for most customers. We will continue to monitor and provide updates.

4. 2022년 9월 2일 AM 3:16 UTCmonitoring

   All customer domains are now operational. We will continue to closely monitor the status.

5. 2022년 9월 2일 AM 3:47 UTCresolved

   This incident has been resolved.

1. 2022년 6월 16일 PM 5:13 UTCinvestigating

   We are experiencing an issue with our default Murano email service provider. This applies to ExoSense instances and Murano solutions using the email service with default settings, emails are not being successfully sent. ExoSense instances and other Murano solutions that have configured their own SMTP server will continue to work normally and are not affected.

2. 2022년 6월 16일 PM 7:29 UTCidentified

   We've identified the conflict and are working to reestablish email notifications sent from Murano solutions / ExoSense instances using Exosite's default email service.

3. 2022년 6월 16일 PM 8:00 UTCmonitoring

   We have partially restored email service although emails may be delayed for a time period.

4. 2022년 6월 16일 PM 8:31 UTCresolved

   Murano and ExoSense email service has been restored