Famly 장애 기록

1. 2026년 7월 16일 AM 6:05 UTCidentified

   우리는 모든 사용자에 대해 100 %에서 작동하지 않는 것을 의미 할 수있는 Famly 플랫폼에 문제가 발견했습니다. 우리는 문제가 투자하고 곧 업데이트됩니다. 문제는 저장되지 않은 것처럼 보일 것입니다. 평소보다 더 많은 오류를 볼 수 있습니다.

2. 2026년 7월 16일 AM 6:13 UTCmonitoring

   우리는 임시 수정을 구현했습니다. 그러나 하루 동안 더 영구적인 일에 일할 것입니다. 임시 수정은 다른 문제를 일으킬 수도 있지만, 우리는 그것을 피하기 위해 최선을 다할 것입니다.

3. 2026년 7월 16일 AM 7:58 UTCresolved

   우리는 이제 우리가 확인한 문제가 해결되었습니다. 그래서 우리는이 사건을 닫습니다. 문제가 발생하면 고객 팀에게 메시지를 남겨주세요.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 20일 AM 8:59 UTCinvestigating

   We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in. If you don't get an error, you can expect your changes to have been saved, even if the change doesn't show.

2. 2026년 5월 20일 PM 1:03 UTCinvestigating

   We are continuing to investigate the issue, it's unfortunately a very hard issue to identify, and we are also very careful not to make the situation worse. We are very sorry for the inconvenience.

3. 2026년 5월 20일 PM 3:12 UTCmonitoring

   The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.

4. 2026년 5월 20일 PM 3:33 UTCresolved

   The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow.

1. 2026년 5월 19일 PM 12:54 UTCinvestigating

   We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in.

2. 2026년 5월 19일 PM 1:11 UTCmonitoring

   We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal.

3. 2026년 5월 19일 PM 1:38 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 2025년 12월 9일 PM 7:15 UTCidentified

   We have identified a problem in Famly that causes our system to appear as though data is now saved. The data is saved and consistent, but it may appear as though it is not. We have identified the cause and are working on a solution.

2. 2025년 12월 9일 PM 7:27 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 2025년 9월 26일 AM 10:24 UTCinvestigating

   We have discovered a problem in the Famly platform that could mean it’s not working. We’re investigating the issue and will update you again shortly.

2. 2025년 9월 26일 AM 10:29 UTCmonitoring

   A fix has been deployed and we are monitoring

3. 2025년 9월 26일 AM 10:32 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 2025년 5월 20일 AM 7:42 UTCinvestigating

   We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

2. 2025년 5월 20일 AM 7:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 5월 20일 AM 7:55 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 2024년 8월 27일 AM 10:17 UTCinvestigating

   We are currently seeing an issue called "replica lag" meaning that changes to the system will look like it haven't saved the changes you made, but it has, it just takes a few minutes before it will show the changes.

2. 2024년 8월 27일 AM 10:24 UTCmonitoring

   The issue has been resolved, but we keep monitoring

3. 2024년 8월 27일 AM 10:44 UTCresolved

   The issue has been resolved

1. 2024년 6월 10일 AM 10:58 UTCinvestigating

   We are currently investigating an issue making the app and web app very slow

2. 2024년 6월 10일 AM 11:13 UTCmonitoring

   We have identified the issue, and mitigated it, and are now monitoring things, while they get back to normal

3. 2024년 6월 10일 AM 11:56 UTCresolved

   We have fixed the issue, and all systems are back to normal operations.

1. 2024년 2월 7일 PM 1:04 UTCinvestigating

   We are currently experiencing some issues causing the Famly platform to be slow, and causing errors

2. 2024년 2월 7일 PM 1:31 UTCidentified

   We have identified and mitigated the issue, but are waiting for things to stabilize. We will keep posting updates

3. 2024년 2월 7일 PM 2:05 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 2023년 10월 4일 PM 2:25 UTCidentified

   We are currently having an issue making some data which is saved in famly look like it is not saved. This includes signing children in and out, which is happening, but the signing out might not show up.

2. 2023년 10월 4일 PM 2:55 UTCidentified

   We are continuing to work on a fix for the identified problem and will report back as soon as we know more.

3. 2023년 10월 4일 PM 3:24 UTCidentified

   We are still working on fixing the issue, and our monitoring shows that things are improving. But it's not back to normal yet.

4. 2023년 10월 4일 PM 3:54 UTCresolved

   We have now resolved the issue, all systems are caught up and everything should be working normally again.

1. 2023년 9월 26일 PM 2:08 UTCidentified

   We have identified an issue, making emails not sent correctly, but they will be sent eventually. Emails might be delayed by some hours. We are working on getting all emails sent as fast as possible.

2. 2023년 9월 26일 PM 4:13 UTCmonitoring

   The problem should now be fixed, so new emails are being sent. But we still have some old emails, in a queue, which will be sent during the next couple of hours.

3. 2023년 9월 26일 PM 5:49 UTCresolved

   This incident has been resolved.

1. 2023년 6월 13일 AM 11:46 UTCinvestigating

   We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

2. 2023년 6월 13일 AM 11:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023년 6월 13일 AM 11:57 UTCresolved

   This incident has been resolved.

1. 2023년 5월 22일 AM 10:52 UTCinvestigating

   We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.

2. 2023년 5월 22일 AM 10:55 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 2023년 4월 28일 AM 11:40 UTCinvestigating

   We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.

2. 2023년 4월 28일 AM 11:46 UTCidentified

   We have identified the problem in Famly that was causing it to be slow or not working at 100% and are working on a fix. We will update you again in 30 minutes or sooner when we have an update.

3. 2023년 4월 28일 PM 12:05 UTCmonitoring

   We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal.

4. 2023년 4월 28일 PM 12:08 UTCresolved

   We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

1. 2023년 2월 15일 AM 9:11 UTCidentified

   We have identified the problem in Famly that is causing it to be unavailable. We have identified the issue and are fixing it right now. The App should be available shortly.

2. 2023년 2월 15일 AM 9:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023년 2월 15일 AM 9:32 UTCresolved

   This incident has been resolved.

1. 2023년 2월 3일 PM 2:33 UTCresolved

   A bug in our platform unfortunately resulted in long delays (several hours) os some posts. The posts was successfully created, but would not be delivered to all end-users until hours later. Only some posts were affected.

1. 2022년 12월 6일 AM 10:22 UTCresolved

   During a deployment of a bugfix, we introduced a bug that made in-app messaging unworkable. During the problem, not messages was displayed, and it was not possible to send messages.

1. 2022년 11월 29일 PM 1:35 UTCinvestigating

   We are experiencing some problems in our systems. We are looking into resolving it.

2. 2022년 11월 29일 PM 2:12 UTCinvestigating

   You might be experiencing a bit of continued slowness and a few problems around logging in right now. Things are improving but might stay a little slow for the half hour. In the worst case scenario if you get logged out, things will be saved even if it doesn’t seem like it. We expect things to improve slowly over the next half hour.

3. 2022년 11월 29일 PM 2:43 UTCidentified

   You might be experiencing a bit of continued slowness and a few problems around logging in right now. Things are improving but might stay a little slow for the half hour. In the worst case scenario if you get logged out, things will be saved even if it doesn’t seem like it. We expect things to improve slowly over the next half hour.

4. 2022년 11월 29일 PM 2:54 UTCresolved

   Things are back to normal on all systems.

1. 2022년 10월 4일 PM 3:16 UTCinvestigating

   We are currently investigating a possible incident affecting our mobile app and web app. We are still investigating the impact, but notifications and other updates might be delayed.

2. 2022년 10월 4일 PM 3:41 UTCidentified

   We have identified the problem to our database and looking for a workaround.

3. 2022년 10월 4일 PM 3:58 UTCidentified

   We have a discovered an issue in one of the databases behind famly, that means that when you update certain things (e.g. statuses), even though they are correctly saved, they are not being shown to you. This could mean, for example, that even if you mark a child as ‘signed out’ - while the system recognises they indeed are signed out, they will still show as being signed in. We are currently all hands on deck and believe we’ve discovered the issue and looking to fix as soon as possible.

4. 2022년 10월 4일 PM 4:31 UTCidentified

   We are still experiencing problems with the database behind famly and updates might still be delayed. We are still all hands at deck to remediate the problem, and we are seeing an improvement. We will monitor the sitation and write updates as soon as the platform is back to normal again. We expect another update within 30 min.

5. 2022년 10월 4일 PM 4:57 UTCresolved

   Our database problem are now resolved, and famly is again fully operational. We will continue to monitor the situation and will make a root-cause analysis of the problem.

1. 2022년 6월 10일 PM 12:13 UTCinvestigating

   We are experiencing slow response times. We are investigating the cause.

2. 2022년 6월 10일 PM 12:25 UTCmonitoring

   We have identified the problem, and have implemented a fix. Performance should start to get back to normal again.

3. 2022년 6월 10일 PM 12:28 UTCresolved

   The issue it now resolved, and performance is back to normal again. We will conduct an investigation into the cause of this.