Filepicker 장애 기록

1. 2026년 10월 6일 오후 6:42 UTCresolved

   바이러스 검사 등과 같은 워크 플로우. 이 결과 워크플로 프로세스가 hung 및 실패. 상태 체크도 실패했습니다. - ISSUE RESOLVED 15:11:32 UTC

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 6일 오후 3:28 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 5월 6일 오후 3:51 UTCinvestigating

   We continue to research this issue. As a temporary solution, we recommend using the 4.x.x picker versions.

3. 2026년 5월 6일 오후 4:40 UTCresolved

   This incident has been resolved.

1. 2025년 10월 23일 오후 7:23 UTCinvestigating

   We have identified an issue affecting the Filestack Antivirus service. Users may experience intermittent errors and increased response times when processing workflow requests for virus detection. Our engineering team is actively working to resolve the issue and restore normal performance. Updates will be provided as more information becomes available

2. 2025년 10월 23일 오후 8:35 UTCresolved

   The issue with the degradation of the Virus scan has been resolved. All queued items have been processed, and the service performance is now back to normal.

1. 2025년 10월 1일 오후 2:31 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 10월 1일 오후 2:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 10월 1일 오후 3:36 UTCresolved

   This incident has been resolved.

1. 2025년 9월 13일 오후 7:17 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2025년 9월 14일 오전 6:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 9월 14일 오후 8:22 UTCresolved

   This incident has been resolved.

1. 2025년 8월 19일 오후 10:35 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2025년 8월 20일 오후 12:33 UTCresolved

   This incident has been resolved.

1. 2025년 7월 19일 오전 12:13 UTCidentified

   Some may experience high CPU utilization when using the Digital Asset Manager in the Filestack Dev Portal. The issue has been identified and our teams are working to release a fix as soon as possible.

2. 2025년 7월 20일 오전 3:44 UTCresolved

   This incident has been resolved.

1. 2025년 7월 5일 오후 10:42 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 7월 7일 오후 1:11 UTCresolved

   This incident has been resolved.

1. 2025년 6월 9일 오후 3:06 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2025년 6월 9일 오후 3:56 UTCresolved

   This incident has been resolved.

1. 2025년 4월 8일 오후 5:52 UTCresolved

   Filestack experienced a partial degradation with the conversion service for less than 2 hours. The issue has been resolved. We apologize for the inconvenience.

1. 2024년 12월 2일 오후 6:14 UTCinvestigating

   Some customers have reported SSL related errors on cdn.filestackcontent.com. At this time, the issue appears to be regional. We are urgently investigating and will follow up as soon as more information is available.

2. 2024년 12월 2일 오후 9:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 12월 3일 오후 4:07 UTCidentified

   The issue has been identified and our teams are working urgently to correct it. CDN service continues to be degraded for some customers. As a temporary workaround, you may use cdn.filepicker.io instead of cdn.filestackcontent.com. We apologize for the inconvenience.

4. 2024년 12월 3일 오후 9:44 UTCidentified

   We are continuing to work on a resolution for this issue. We apologize for the inconvenience.

5. 2024년 12월 4일 오후 5:33 UTCidentified

   A limited number of customers have been impacted by a misclassification of the Filestack domain by a phishing information provider. Filestack has not in fact been impacted by any phishing scheme and this misclassification is in error. We are actively working to remove Filestack from this list. Until that is done, certain services may be impacted for certain customers. Although our efforts to correct the issue will eventually propagate out, you may achieve a faster solution by contacting your ISP or security application provider to request that https://cdn.filestackcontent.com be unblocked. As soon as we confirm that the Filestack domain has been removed from the reporting services' list, we will inform you. Thank you for your patience. We apologize for the inconvenience.

6. 2024년 12월 5일 오후 9:36 UTCresolved

   We are in contact with the few customers who are still experiencing this issue and working with them directly on a resolution. At this time, over 99.9% of customers are NOT affected. As always, we are committed to our customer’s success with Filestack. Please don't hesitate to reach out to Filestack Technical Support if we can help in any way.

1. 2024년 11월 12일 오후 4:20 UTCresolved

   We are aware of an issue with Filestack Webhooks. Our Development Team is making every effort to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

1. 2024년 4월 3일 오후 9:26 UTCinvestigating

   Investigation: The Filestack team is investigating a 500 internal server error pertaining to file uploads with Filestack workflows.

2. 2024년 4월 4일 오후 12:53 UTCresolved

   The issue has been resolved. Thank you for your patience.

1. 2023년 11월 14일 오후 10:42 UTCinvestigating

   Filestack is aware that customers may find that Storage is blank when reviewing the Dev Portal Dashboard. This is in error, all assets are in storage and no action is required. The Filestack team is actively investigating the cause and will implement a fix as soon as possible. We will post an update as soon as possible.

2. 2023년 11월 15일 오후 4:53 UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. 2023년 11월 16일 오후 4:08 UTCresolved

   This incident has been resolved.

1. 2023년 8월 30일 오전 1:48 UTCinvestigating

   We are aware of issues impacting customers with 500 errors and general Filestack access and are actively working on a solution.

2. 2023년 8월 30일 오전 1:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023년 8월 30일 오전 2:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2023년 8월 30일 오전 2:16 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2023년 8월 30일 오전 2:30 UTCresolved

   This incident has been resolved.

1. 2023년 7월 5일 오후 3:32 UTCidentified

   This issue has been identified and a fix is in process. We will update with an ETA as soon as possible. We apologize for the inconvenience.

2. 2023년 7월 26일 오후 1:34 UTCresolved

   This incident has been resolved.

1. 2023년 6월 30일 오후 2:55 UTCidentified

   We have identified the issue and anticipate resolution in less than 24 hours.

2. 2023년 7월 3일 오후 6:12 UTCidentified

   We continue with efforts to implement the solution. We apologize for the inconvenience.

3. 2023년 7월 4일 오후 2:21 UTCidentified

   Uploads from Facebook have been restored. We continue to implement the solution to restore Instagram uploads.

4. 2023년 7월 4일 오후 2:47 UTCresolved

   This issue has been resolved.

1. 2023년 3월 1일 오후 2:45 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 3월 1일 오후 10:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 3월 2일 오후 2:47 UTCidentified

   The issue has been identified. Please note that this issue only affects attempts to upload from a Facebook source.

4. 2023년 3월 6일 오후 3:18 UTCidentified

   We are continuing to work on a fix for this issue.

5. 2023년 3월 14일 오후 1:29 UTCresolved

   This incident has been resolved.

1. 2023년 2월 20일 오후 3:46 UTCinvestigating

   We’re experiencing an intermittent service outage with Filestack. Our team is currently working to resolve the issue. We apologize for any inconvenience. Next update in 1 hour.

2. 2023년 2월 20일 오후 4:32 UTCmonitoring

   A fix has been implemented. We expect to return to normal performance within the next 30 minutes.

3. 2023년 2월 20일 오후 5:23 UTCresolved

   The service outage has been resolved. Thank you for your patience.

1. 2023년 1월 31일 오후 5:45 UTCidentified

   We're experiencing a service outage with the workflows feature. Our team is currently working to resolve the issue. We apologize for any inconvenience.

2. 2023년 1월 31일 오후 8:23 UTCresolved

   The workflow service outage has been resolved. Thank you for your patience.