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52 Floify incidents · 2024년 4월 — official updates, affected components, duration and resolution details.
우리는 현재 Encompass 업데이트 26.2의 출시 후 패키지에 대한 공개 배달 문제가 있습니다. 더 많은 정보를 사용할 수 있도록 업데이트를 제공합니다.
문제는 확인되고 우리 팀은 가능한 한 빨리 해결하기 위해 노력하고 있습니다. 또 다른 업데이트는 수정이 배포 예정되었을 때 제공됩니다.
수정이 구현되었습니다. 우리의 팀은 이제 문제의 걸출한 인스턴스를 해결합니다. 앞으로 이동해서, disclosures는 정상으로 실행되어야 합니다. 우리는 안정성에 대한 모니터링을 계속하고 내일 업데이트를 제공합니다.
공식 인시던트 업데이트를 자동 번역했습니다.
Floify에서 보낸 SMS 메시지가 지연 될 수 있습니다. 우리의 SMS 공급자, Twilio는 현재 Multi-Factor Authentication (MFA) 특징을 포함하여 우리의 체계에서 아웃바운드 SMS 커뮤니케이션에 충격을 줄 수 있는 T-Mobile와 네트워크 지연을 보고하고 있습니다. 우리는이 문제를 모니터링하는 동안, 당신은 T-Mobile에 설정되는 MFA 방법 때문에 난이도 로깅을 가지고 있다면, 당신은 당신의 관리자 팀에 도달하거나 우리의 지원 팀에 도움을 재설정 방법. SMS 이외에, 기능이 처음 설정될 때 제공된 백업 코드를 사용하여 함께 이메일을 추가하는 것이 좋습니다. 우리는 우리가 여기에서 사용할 수로 업데이트 제공 할 것입니다.
Twilio의 해결책은 제공되고 우리의 파트너는 T-Mobile를 위한 예상한 납품에 돌려보내고 있습니다. 도움이 필요한 경우 언제든지 연락 주시기 바랍니다.
공식 인시던트 업데이트를 자동 번역했습니다.
완료된 문서 업로드 기능에 문제가 있었습니다. 완료된 문서가 제대로 대출에 저장되었습니다. 우리는이 문제를 해결하는 수정을 발표했다. 사건 중에 시도한 모든 문서 업로드는 삭제 및 재설치가 필요할 수 있습니다. 질문이 있으시면 support@floify.com으로 연락하십시오.
공식 인시던트 업데이트를 자동 번역했습니다.
우리는 능동적 인 문제 해결을 위해 노력하고 있습니다. 신청은 아직도 접근되어야 합니다, 당신이 선적에 있는 지연을 경험할지도 모르더라도. 사용자는 한 번에 애플리케이션 내에서 계속 작동 할 수 있습니다.
이 문제에 대한 수정은 구현되었습니다. 우리는 시스템을 모니터링하고 있습니다.
이 사건은 해결되지 않았습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
우리는 암호를 변경하거나 재설정하는 난이도 및 실시간 계정의 조사 보고서입니다.
우리는 수정 및 사용자를 구현하여 암호를 변경할 수 있어야 합니다.
공식 인시던트 업데이트를 자동 번역했습니다.
Our Byte system tasks are running slower than normal and we are investigating the root cause. Loan creation and other tasks are still processing, and should run without intervention. Our team is looking for resolution to these delays actively.
We are seeing some improvement, but are still investigating the root and the persistence of delays. We will post another update later today as more information becomes available.
We are continuing to investigate this issue.
We have seen the system operating correctly after implementing a fix. This has been resolved.
We are investigating an issue with delivery of Recent Borrower Upload Notifications not being sent correctly.
We have implemented a fix, and email should begin sending again. We are seeing this working now, and we will monitor the fix to ensure stability with this feature.
We are receiving reports that emails are having delay and delivery issue when coming out from our servers. We are reviewing for a cause and solution actively.
The issue has been identified as a delivery issue to Microsoft domains. This appears to be a broad spread issue with Microsoft's servers, although we are working with our mail delivery vendor to identify any options for recourse that we can take. While we await resolution from Microsoft, we recommend monitoring communications with users.
We are continuing to monitor this situation and will provide an update tomorrow or as one becomes available. If you need any support or information, please reach out to us at support@floify.com.
We are seeing delivery to Microsoft email addresses return to normal. We will continue to monitor.
We have seen this remain stable after a fix appears to have been made by Microsoft yesterday.
We have received reports of outages across the Microsoft platform. While our system remains stable, systems connected through Microsoft may experience issue, including email delivery of notifications and MFA codes. If you have any issue accessing the system, reach out to us at support@floify.com. We will provide an update as we find more information about the Microsoft outage.
We are continuing to monitor this. The impact has remained minimal to our system, but will continue monitoring until we see the all clear from Microsoft.
Microsoft has reported that their systems have returned to normal function. Email delivery and other functionality should now work as expected. Please reach out if you need any support.
Encompass/ICE has reported system latency. This may have an impact on connected systems, including disclosures delivery and processes. We are monitoring the situation with them. If impacted, you can follow along on their status page as well: https://emstatuscenter.elliemae.com/ After the issue is resolved, our team can help restarting any failed tasks.
Encompass has reported a restoration of functionality. We will restart any failed tasks and monitor for full resolution.
This issue has been resolved. Please reach out to support@floify.com if you need any assistance.
We are currently investigating an app outage preventing users from accessing our systems. We will update this page with more information as it becomes available.
We have identified the root of the issue and implemented a fix. The system should be accessible soon as it the implemented fix finalizes. We will post a final update once we have seen it fully cleared.
We are seeing that this issue is fully resolved. If you are still experiencing issue, clearing your browser's cache and browsing data will resolve any issue. At that, after performing that step, please let us know if you have any further issues by reaching out to us at support@floify.com.
We are reviewing reports of duplicate notifications being sent out for milestones checked off from the LOS. We will post an update as we identify the root of the issue.
We have identified the issue is restricted to milestone updates that are also sending out a text message update. We will be rolling out a hotfix shortly to resolve this issue.
We have rolled out a fix for this issue and are seeing milestone communications send out as expected.
We are currently investigating reports of issues connecting to Encompass with the integration between our system and theirs. Document uploads, file creation, and disclosures delivery may be impacted. As we have more information, we will provide an update here.
A fix has been implemented and we are seeing system tasks catch back up with the sync. We will continue to monitor the integration to ensure there are no outstanding issues.
This incident is resolved. We have seen all tasks catch back up and functionality has been restored.
Our SMS provider, Twilio, has reported delays for SMS messaging, which may impact outbound messaging from our system, including Multi-Factor Authentication (MFA). We are working with our partners to monitor the resolution of the issue and will post updates. In the meantime, if you need help accessing your account, please follow the standard MFA process. We recommend setting your MFA method to have both email and SMS options to ensure access.
We are seeing improvement to delivery from most networks. There are still some reports of delay, but have received notice from Twilio of improvements to performance. If you are trying to receive the MFA text message, please give the network a few minutes if you have not received it.
This issue has been resolved and we have seen service restored in full.
We are currently experiencing intermittent service interruptions affecting some users, which are due to an ongoing AWS outage impacting multiple services. You can learn more about the outage here: https://health.aws.amazon.com/health/status Our Engineering and Operations teams are actively monitoring the situation and will continue to assess impact to Floify systems. We will provide updates here as we learn more from AWS and our internal assessments. Thank you for your patience.
Update - Our systems are now fully operational, and any prior service interruptions due to the AWS outage have been resolved on our end. AWS has confirmed they are in the final stages of restoring full global functionality, which is expected within the next two hours. We are actively monitoring our infrastructure and will continue to post updates if anything changes. Thank you for your patience and understanding.
Amazon is reporting that the issue has now been resolved: https://health.aws.amazon.com/health/status The Floify app is working as expected.
We are currently experiencing a partial outage with our SMS provider, Twilio, which is impacting text message delivery across certain mobile networks, including T-Mobile. Some text messages (including notifications and access codes) may fail to send or be delayed. Our team is actively monitoring Twilio’s status and will provide updates as more information becomes available. If you are having issues receiving the code for Multi-Factor Authentication (MFA), you may need to wait longer than normal. If the code does not deliver, request an MFA reset through your standard channel. Thank you for your patience while we work with Twilio to resolve this issue.
We received report that this is potentially resolved, but that Twilio is monitoring for recurrence of issue.
This issue is resolved
We have identified an issue of degraded performance with some Encompass Adaptors and are working to get them back up and running
We have implemented a fix and the encompass integration has resumed full working order. Disclosures documents are resuming their workflows and stalled tasks are picking up automatically. This issue has been resolved.
We are investigating reports of connectivity issues with the Encompass LOS integration.
We will be taking the application offline temporarily to resolve this issue.
A fix has been implemented and tasks are automatically being restarted, and the Encompass integration is now restored. We have a backlog of tasks that are rerunning, and the any loan files, document pushes, and other Encompass-related tasks are running currently to push over to the LOS. We are monitoring the system and the backlogged tasks in the queue.
This issue has been resolved.
We are receiving reports that various systems, including GCP and AWS, are experiencing outages, resulting in some services within Floify being impacted. We are reviewing these reports actively to identify resolution steps to restore full functionality. Encompass has also reported service issues, which could impact integrations to that system directly. For more information, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/
Google has reported that they have applied fixes to some systems, but that there is no current ETA for full resolution. We are actively monitoring our systems for restoration of service for impacted components, integrations, and tools. As more information becomes available, we will provide update on the situation. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage.
We are still seeing certain external services issues persisting, including some functionality with the integration of the Encompass LOS. Once those external services have functionality restored, the system should return to normal operation. We will provide further update of resolution in the morning if no updated become available before then. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage. For more information specific to Encompass, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/
We are seeing some services restored as our external partners experiencing issue restore functionality. We are currently reviewing our LOS integration connections to ensure they are up and running and are working on repushing tasks to create and connect to loans as we validate services are restored.
This issue has been resolved. The outages from GCP and Encompass have been resolved, and we have performed fixes to impacted loans and applications. If you submitted a ticket, we will follow up shortly on that as well.
We have found an issue causing encompass disclosures and other eSign packages to appear as blank in the system. We are in the process of rolling back a system update made overnight to resolve this issue.
We have implemented the fix to this issue and are seeing eSign functionality return to normal. We are monitoring the system to ensure everything is working as expected.
This incident has been resolved.