Formstack 장애 기록

1. 2026년 8월 25일 PM 12:25 UTCinvestigating

   Formstack Forms를 통해 보내진 확인 메일에 영향을 미치는 이슈를 발견했습니다. 양식의 확인 이메일은 현재 지연되거나 전달되지 않습니다. 테스트 이메일은 설정 화면에서 전송됩니다. 알림 이메일은 공개되지 않습니다.

2. 2026년 8월 25일 PM 12:35 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다

3. 2026년 8월 25일 PM 12:45 UTCresolved

   사건이 해결되었습니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 17일 AM 11:57 UTCinvestigating

   우리는 현재 일부 고객이 비공개 확인 이메일과 관련된 예기치 않은 계정 비활성화 알림을받을 수있는 문제점을 조사하고 있습니다. 우리의 팀은 적극적으로 원인을 식별하기 위해 노력하고 있습니다. 더 많은 정보로 추가 업데이트를 제공할 것입니다.

2. 2026년 8월 17일 PM 12:21 UTCmonitoring

   Microsoft 호스팅 이메일 주소로 확인 이메일 배송에 영향을 미치는 문제는 해결되었습니다. 확인 이메일은 예상대로 전달되어야 합니다. 우리는 추가 문제에 대해 계속 모니터링 할 것입니다.

3. 2026년 8월 17일 PM 1:04 UTCresolved

   이 문제는 해결되었습니다. Microsoft 호스팅 이메일 주소로 이메일 확인은 현재 예상대로 전달됩니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 14일 PM 8:17 UTCinvestigating

   We are currently experiencing an outage affecting Formstack Forms that started at 4:03pm EST. The application is unavailable and returning 504 errors. Form submissions through the web interface are also unavailable. API submissions are still working. Our team is actively investigating the issue and working to restore service. We will provide updates as more information becomes available.

2. 2026년 8월 14일 PM 8:31 UTCmonitoring

   As of 4:26pm EST Formstack Forms is available, and form submissions through the web interface are now processing as expected. Our team is continuing to monitor the service to ensure stability.

3. 2026년 8월 14일 PM 8:37 UTCresolved

   This incident has been resolved. Formstack Forms is available and operating as expected. From 4:03 PM to 4:26 PM EST, the Formstack Forms application was unavailable and returned 504 errors. During this time, form submissions through the web interface were also unavailable. API submissions remained operational throughout the incident. Our team monitored the service following recovery and has confirmed that functionality has been restored.

1. 2026년 8월 14일 PM 1:53 UTCinvestigating

   Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack. Customers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. We will provide additional updates as they become available.

2. 2026년 8월 14일 PM 3:46 UTCidentified

   Microsoft has completed its investigation and confirmed that Exchange Online remained healthy throughout the event. The issue has been identified as a DNS-related problem affecting Proofpoint, a third-party email service used to route external email traffic. Proofpoint has identified the root cause and is currently working to recover affected services. Formstack Documents customers whose Microsoft 365 email traffic is routed through Proofpoint may experience failed email deliveries or DNS-related errors when sending merged documents to external recipients. We are continuing to monitor the situation and will provide additional updates as they become available. Customers can also follow the latest updates on the Proofpoint Current Incidents status page at https://proofpoint.my.site.com/community/s/proofpoint-current-incidents.

3. 2026년 8월 14일 PM 8:24 UTCresolved

   This incident has been resolved. Our team identified and corrected a configuration issue affecting Microsoft 365 email delivery through Formstack Documents. Customers should now be able to send merged documents as expected. We apologize for the disruption and appreciate your patience.

1. 2026년 7월 17일 PM 8:14 UTCinvestigating

   우리는 큰 형태의 마이그레이션에 영향을 미치는 문제점을 발견했습니다. 우리의 팀은 조사하는 동안, 잠재적인 문제점을 피하기 위하여 큰 모양을 완화하거나 이동을 실패하기 위하여. 우리는 뿌리 원인을 식별하고 더 많은 정보를 제공 할 수 있도록 적극적으로 노력하고 있습니다. 당신의 인내와 이해에 감사드립니다.

2. 2026년 7월 17일 PM 8:31 UTCidentified

   우리는 매우 큰 형태를 가진 고객의 제한된 수를 위한 모양 이동에 영향을 미치는 문제점을 확인했습니다. 이 마이그레이션은 예상치 못한 문제로 실패하거나 경험할 수 있습니다. 우리의 팀은 해결책을 향해 일하고 있는 동안, 아주 큰 모양을 migrating에서 하수구하십시오. 우리는 7 월 20 일 월요일부터 하위 업데이트가 있을 것으로 예상하지 않습니다. 추가 정보를 사용할 수 있습니다. 당신의 인내와 이해에 감사드립니다.

3. 2026년 7월 17일 PM 8:54 UTCidentified

   이 문제를 해결하기 위해 계속 노력하고 있습니다.

4. 2026년 7월 20일 PM 9:12 UTCresolved

   해결 (Sandbox) : 대형 양식 마이그레이션 문제에 대한 수정은 Sandbox에 배포되었습니다. Sandbox에 영향을받은 고객은 예상 기능을 복원하기 위해 영향을받는 양식을 다시 출판해야합니다. 우리는 현재 생산에 대한 수정을 배포하기 위해 노력하고 있습니다. 우리는 한 번의 생산 수정이 릴리스되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 1일 PM 12:20 UTCinvestigating

   We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

2. 2026년 7월 1일 PM 12:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 7월 1일 PM 12:52 UTCresolved

   This incident has been resolved.

1. 2026년 6월 10일 PM 2:26 UTCinvestigating

   We are investigating reports that some users are unable to save changes to existing forms, publish form updates, or duplicate forms within Formstack Forms for Salesforce. Our team is actively reviewing the issue and gathering information to determine the scope and root cause. Based on our initial investigation, the issue appears to be related to Salesforce Summer '26; however, we are continuing to validate this finding and work toward a resolution. We will provide additional updates as our investigation progresses. Thank you for your patience while we work to resolve this issue.

2. 2026년 6월 10일 PM 4:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 6월 10일 PM 4:26 UTCresolved

   We have identified and resolved the issue affecting form save, publish, and duplicate functionality within Formstack Forms for Salesforce. A fix has been released in version 4.155, and we are actively deploying this update to affected organizations. If you would prefer to install the update immediately, you can do so using the following package installation link: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tg7000000BJDt We will continue monitoring the environment to ensure stability following the deployment. Thank you for your patience while we worked to resolve this issue.

1. 2026년 6월 10일 PM 2:22 UTCidentified

   We are currently investigating an issue where the Integration Settings page is not loading for some users. Our team has identified the underlying cause and is actively working on implementing a fix.

2. 2026년 6월 10일 PM 2:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 10일 PM 4:04 UTCresolved

   This incident has been resolved.

1. 2026년 6월 10일 PM 12:56 UTCinvestigating

   We are currently investigating reports of users are unable to create, upload, replace, or save documents. Our team has confirmed the issue and is actively working to identify the root cause. We will provide updates as more information becomes available. At this time, document generation and merge functionality continue to operate normally and are not impacted by this issue.Thank you for your patience while we work to resolve this.

2. 2026년 6월 10일 PM 2:06 UTCidentified

   We have identified the cause of the issue affecting document creation, uploads, replacements, and saving. A fix has been developed and is currently being prepared for deployment. We expect the fix to be implemented within the next hour. Document generation and merge functionality continue to operate normally and are not impacted by this issue. We will provide another update once the fix has been deployed or if our timeline changes.

3. 2026년 6월 10일 PM 2:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 10일 PM 4:03 UTCresolved

   This incident has been resolved.

1. 2026년 5월 28일 PM 2:28 UTCidentified

   We are investigating an issue affecting some in progress workflow sessions that include the Data Search step. Our engineering team is actively working on a fix. New updates will be shared as we learn more.

2. 2026년 5월 28일 PM 3:27 UTCmonitoring

   We have implemented a fix and are continuing to monitor workflow session performance to ensure stability.

3. 2026년 5월 28일 PM 3:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026년 5월 28일 PM 4:23 UTCresolved

   This incident has been resolved. We implemented a fix and affected workflow sessions successfully resumed processing.

1. 2026년 5월 20일 PM 1:32 UTCinvestigating

   We are currently investigating reports of users receiving 404 errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

2. 2026년 5월 20일 PM 2:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 5월 20일 PM 2:26 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 5월 20일 PM 2:28 UTCresolved

   This incident has been resolved.

1. 2026년 5월 12일 PM 2:56 UTCinvestigating

   We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.

2. 2026년 5월 12일 PM 3:56 UTCresolved

   The issue affecting reCAPTCHA verification during login has now been resolved. Users should be able to log in successfully without being redirected back to the verification step. We appreciate your patience while our team investigated and implemented the fix.

1. 2026년 5월 11일 PM 4:21 UTCinvestigating

   Due to recent Salesforce OAuth/security changes, some customers may experience Salesforce Delivery/authentication failures. Affected users may experience merge or delivery failures accompanied by errors such as: “INVALID_SESSION_ID: Session expired or invalid” “Could not refresh your Salesforce access token” In some cases, re-authenticating the Salesforce connection temporarily restores functionality, though reports indicate the issue may recur.Our Engineering team is actively investigating. We will continue to provide updates as we learn more.

2. 2026년 5월 11일 PM 4:50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 5월 11일 PM 5:14 UTCmonitoring

   We have implemented a fix and are currently monitoring the results.Some customers may still need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We will continue monitoring the situation and provide additional updates as needed.

4. 2026년 5월 11일 PM 7:15 UTCresolved

   This issue has been resolved. Some customers may need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We appreciate your patience while our team investigated this issue.

1. 2026년 5월 8일 PM 6:15 UTCidentified

   We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings between the steps. Our team is currently working on a fix.

2. 2026년 5월 8일 PM 6:41 UTCmonitoring

   We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings configured between the steps. A fix has been implemented, and we are currently monitoring the results.

3. 2026년 5월 8일 PM 7:06 UTCresolved

   This incident has been resolved.

1. 2026년 5월 8일 PM 6:11 UTCinvestigating

   We are investigating reports of customers being intermittently prompted to sign in while signing Formstack Sign documents.

2. 2026년 5월 8일 PM 6:38 UTCresolved

   The issue causing some users to be intermittently prompted to sign in while signing Formstack Sign documents has been resolved. If any users continue to experience the issue, retrying the action or reopening the signing link should allow the signing process to complete successfully. We appreciate your patience while our team investigated and resolved the issue.

1. 2026년 4월 29일 PM 3:05 UTCinvestigating

   We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.

2. 2026년 4월 29일 PM 3:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 29일 PM 3:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 29일 PM 5:39 UTCresolved

   This incident has been resolved.

1. 2026년 4월 24일 PM 1:25 UTCinvestigating

   We are currently investigating reports of errors affecting some Streamline projects. Impacted users may see a “Something went wrong” message while progressing through affected workflows. Our engineering teams have identified a likely frontend issue introduced in a recent deployment and are actively working to confirm root cause and prepare remediation. We will provide another update as soon as more information is available.

2. 2026년 4월 24일 PM 1:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 4월 24일 PM 1:30 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026년 4월 24일 PM 1:45 UTCresolved

   This incident has been resolved.

1. 2026년 4월 14일 PM 12:58 UTCinvestigating

   We are investigating an issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users may be unable to run sessions in production. Workaround: As a temporary solution, replace intellistack.app with formstack.app in Session URLs.

2. 2026년 4월 14일 PM 1:17 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 14일 PM 1:38 UTCresolved

   The issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users were unable to run sessions in production, has been resolved. If you continue to experience issues, please clear your browser’s DNS cache: In Chrome: chrome://net-internals/#dns → Clear host cache In other Chromium-based browsers (e.g., Edge): replace chrome:// with the appropriate scheme (e.g., edge://net-internals/#dns)

1. 2026년 4월 10일 PM 4:06 UTCidentified

   Partial Submissions in Formstack Forms are currently unavailable. The issue has been identified, and the engineering team is actively working on implementing a fix while systems are being closely monitored.

2. 2026년 4월 10일 PM 4:21 UTCmonitoring

   Partial Submissions in Formstack Forms were temporarily unavailable. A fix has been implemented and functionality has been restored. We are now actively monitoring the system.

3. 2026년 4월 10일 PM 4:24 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026년 4월 10일 PM 4:44 UTCresolved

   The incident occurred at 9:02 AM EST. A fix was implemented and released, restoring functionality at to 12:15 PM EST, and the issue is now resolved.

1. 2026년 4월 7일 PM 1:41 UTCidentified

   We have identified the cause of an issue where customers experience a blank screen after logging in. Our team is actively working on implementing a fix.

2. 2026년 4월 7일 PM 2:12 UTCmonitoring

   A fix has been released for the issue causing a blank screen after login. You can now be able to successfully log in and access the application.

3. 2026년 4월 7일 PM 2:21 UTCresolved

   This incident has been resolved. A fix was released and we have confirmed that customers are now able to log in and access the application normally.