Forte 장애 기록

1. 2026년 9월 1일 PM 3:56 UTCidentified

   우리는 9 월 1, 2026에 대한 처리 일정의 지연을 확인했습니다. 팀은 참여하고 현재 일정을 처리하고 있습니다. 결산 또는 펀딩 지연이 예상되지 않습니다. 우리는 모든 일정이 처리되었을 때 확인합니다.

2. 2026년 9월 1일 PM 4:58 UTCidentified

   팀은 오늘 일정을 처리하고 있습니다. 예정된 거래의 우선순위에, 팀은 일시적인 일괄 처리가 있습니다. 오늘 일정이 완전히 처리되었습니다.

3. 2026년 9월 1일 PM 6:37 UTCmonitoring

   팀은 오늘 예약된 거래의 처리를 완료했습니다. 또한 일괄 처리는 재개 및 모든 걸출한 파일이 처리되었습니다. 우리는 안정성을 위해 시스템을 모니터링하고 적용 가능한 업데이트를 제공합니다.

4. 2026년 9월 1일 PM 11:24 UTCresolved

   이 사건은 완전히 해결되었습니다. support teams at [email protected] 으로 연락 주시기 바랍니다. 우리는 진심으로이 문제가 발생하고 오늘의 지연을 해결하기 위해 일하면서 인내심을 주셔서 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 14일 PM 3:16 UTCinvestigating

   We are currently investigating a production issue that is impacting performance for our Forte Checkout product. Merchants who utilize Forte Checkout may not be able to process transactions at this time. We recommend using an alternate payment platform such as Dex in the interim. We will post updates related to this incident as they become available.

2. 2026년 4월 14일 PM 4:17 UTCmonitoring

   We have discovered and resolved the issues that caused degraded performance across our Forte Checkout environment. Teams will continue to monitor the environment for stability throughout the day. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to stabilize the environment.

3. 2026년 4월 14일 PM 6:25 UTCresolved

   This incident has been fully resolved.

1. 2026년 2월 16일 PM 4:02 UTCinvestigating

   We are currently experiencing an issue impacting our external service desk phone lines. Customers are unable to reach us by phone at this time. You can still contact us via email at [email protected] for any Customer Support related requests or [email protected] for any Technical Support needs. Thank you!

2. 2026년 2월 16일 PM 5:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 16일 PM 6:18 UTCidentified

   A work around has been implemented and calls are now able to route to agents.  We will update once our regular service has been restored.

4. 2026년 2월 17일 AM 2:48 UTCresolved

   The root cause has been identified. Teams are engaged with the responsible third-party vendor and expect a permanent resolution soon. We are closing out this incident due to the existence of the workaround, which will remain in place.

1. 2026년 2월 5일 PM 4:16 UTCinvestigating

   We are currently investigating a production issue that is impacting performance for our Forte Checkout product. Merchants who use Forte Checkout may not be able to process transactions or create payment tokens at this time. We will post updates related to this incident as they become available.

2. 2026년 2월 5일 PM 4:54 UTCmonitoring

   We have discovered and resolved the issues that caused degraded performance across our Forte Checkout environment. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience while we worked to stabilize the environment.

3. 2026년 2월 5일 PM 7:57 UTCresolved

   This incident has been resolved.

1. 2025년 11월 20일 PM 2:37 UTCinvestigating

   We have received reports of connectivity issues impacting merchants using V400c devices with our Cloud solution. Our team is actively investigating and will share updates as more information becomes available.

2. 2025년 11월 20일 PM 6:27 UTCidentified

   The team has identified an V400c connection issue caused by our third party cloud provider. Teams are actively working to apply a hotfix to each terminal. Next update will be provided when all terminals have been updated. Thank you for your patience!

3. 2025년 11월 20일 PM 8:46 UTCresolved

   The team has finished updating all V400c devices using the CSG Forte Cloud solution. If you are still experiencing connectivity issues with your V400c terminal, please reach out to our support teams at [email protected] and someone will be happy to assist. We sincerely apologize for the disruption to your business and thank you for your patience while we worked to resolve this issue as quickly as possible.

1. 2025년 10월 20일 PM 6:04 UTCinvestigating

   CSG Forte is continuing to experience service degradation across our platforms as a result of today's outage with our public cloud provider. BillPay websites are down and our REST API platform is experiencing connectivity issues. Additionally, daily reports cannot be generated and sent out. We will provide updates from our provider as they become available.

2. 2025년 10월 20일 PM 8:50 UTCinvestigating

   BillPay services have been restored at this time. We are still seeing multiple services with degradation as a result of today's outage. Will continue to provide updates as they become available.

3. 2025년 10월 21일 AM 12:46 UTCresolved

   All services have been fully resolved.

1. 2025년 10월 20일 AM 11:22 UTCresolved

   At 12:00 AM PST, CSG Forte experienced an outage with our public cloud provider that affected multiple systems. Teams were immediately engaged and connectivity to our systems was restored at 02:30 AM PST. We sincerely apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at [email protected] if you continue to experience problems with any of our service platforms. We will continue to monitor all systems for stability.

1. 2025년 9월 18일 PM 8:36 UTCinvestigating

   We are currently investigating an issue with SWP Checkout involving transaction processing. More information will be provided as it becomes available.

2. 2025년 9월 18일 PM 9:21 UTCmonitoring

   Issues with transaction processing through the SWP Checkout platform have been resolved. We will continue to monitor the environment for stability. We apologize for any inconvenience this may have caused and welcome to you to reach out to our support teams at [email protected] if you are still experiencing service degradation. Thank you!

3. 2025년 9월 18일 PM 11:46 UTCresolved

   This incident has been resolved.

1. 2025년 8월 19일 PM 2:58 UTCinvestigating

   We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available. Some merchants and partners may be experiencing 503 error responses.

2. 2025년 8월 19일 PM 3:25 UTCmonitoring

   We have discovered and resolved the issues that caused degraded performance across our REST API environment. Please reach out to our Support Teams at [email protected] if any further assistance is needed. We sincerely apologize for any inconvenience this incident may have caused. We will continue to monitor the environment for stability.

3. 2025년 8월 19일 PM 5:07 UTCresolved

   This incident has been resolved.

1. 2025년 8월 15일 PM 10:14 UTCinvestigating

   We are investigating latency, including timeouts, impacting ACH validations through our Forte Validate+ product. We are working with our vendor to identify the issue and work toward a resolution. We will provide more details related to this incident as they become available.

2. 2025년 8월 15일 PM 11:06 UTCresolved

   We have confirmed that this incident, which was due to a third-party vendor outage, has been fully resolved. We apologize for this inconvenience and welcome you to reach out to our Support Teams at [email protected] if you continue to experience service degradation.

1. 2025년 8월 11일 PM 9:14 UTCinvestigating

   Teams are currently investigating a connection issue with the Forte IVR system. Merchants utilizing the toll-free number 877-690-3729 may be impacted. More information will be provided as it becomes available.

2. 2025년 8월 11일 PM 9:52 UTCmonitoring

   Teams have confirmed connectivity has been restored. We will continue to monitor our systems for stability. Our apologies for any inconvenience this may have caused.

3. 2025년 8월 12일 AM 1:15 UTCresolved

   This incident has been fully resolved. If you continue to experience connectivity issues with our toll-free IVR number, please reach out to our Support Teams at [email protected] and we will be happy to assist. Thank you for your patience.

1. 2025년 7월 10일 PM 10:25 UTCinvestigating

   We are currently investigating connectivity issues with our hosting provider. More information will be provided as it becomes available.

2. 2025년 7월 10일 PM 10:43 UTCidentified

   We have identified an issue with our service provider and have restored connectivity to our systems. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at [email protected] if you continue to experience problems with any of our service platforms. We will continue to monitor systems for stability.

3. 2025년 7월 11일 AM 3:52 UTCresolved

   All services are functioning normally. This incident is now resolved.

1. 2025년 7월 8일 PM 5:40 UTCresolved

   We experienced an incident with a 3rd party email provider which caused delays to some notifications scheduled to deliver on July 08, 2025. This incident has been fully resolved and all queued notifications have been delivered. Please reach out to our Support Teams at [email protected] or 866.290.5400 if you have any questions or are still missing daily reports. Thank you for your business and we apologize for the delay.

1. 2025년 6월 4일 PM 7:34 UTCresolved

   Due to an operational delay with one of our funding processors, some merchants may experience delayed ACH funding on June 4, 2025. Credit card funding and merchant ACH activity were not impacted. Impacted funding was processed for immediate release on the morning of June 4, 2025, and should be deposited within the next business day. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at [email protected] if you have any further questions.

1. 2025년 4월 4일 PM 6:27 UTCresolved

   We have discovered and resolved the issues that caused degraded performance across our REST API environment between 08:55 AM and 10:17 AM PST. We apologize for any inconvenience this incident may have caused and welcome you to contact our Support Teams at [email protected] if any further assistance is needed.

1. 2025년 3월 26일 PM 12:49 UTCinvestigating

   We are currently investigating an incident related to reporting in DEX. The team is engaged and actively working to diagnose and resolve.

2. 2025년 3월 26일 PM 1:15 UTCidentified

   The issue with related transaction reporting in DEX has been identified. We are working on a fix right now and should have it deployed to production within the hour.

3. 2025년 3월 26일 PM 1:43 UTCmonitoring

   A fix has been implemented and related transactions are now available in DEX. We will continue to monitor the systems for stability and provide future updates as they become available.

4. 2025년 3월 26일 PM 5:37 UTCresolved

   This incident has been resolved. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed.

1. 2024년 12월 6일 PM 3:19 UTCinvestigating

   Some AutoDaily reports that were due to go out this morning will be delayed. We are currently working to regenerate those reports and will send them out within the next 30 minutes.

2. 2024년 12월 6일 PM 4:39 UTCresolved

   All missing AutoDaily reports have now gone out. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed.

1. 2024년 11월 15일 PM 3:04 UTCinvestigating

   We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available.

2. 2024년 11월 15일 PM 3:37 UTCmonitoring

   We have identified an issue with our REST API environment and have deployed a fix. Requests are processing successfully as of 07:31 AM PST. We will continue to monitor the system for stability. Next update in 30 minutes.

3. 2024년 11월 15일 PM 4:11 UTCresolved

   We have confirmed this incident has been resolved. If you have any additional questions or are still experiencing issues, please reach out to our Support Teams at [email protected] and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.

1. 2024년 10월 23일 PM 2:36 UTCinvestigating

   We are currently investigating an issue with custom activity files where transactions from prior days are included in today's reports. We are working to resolve and will regenerate affected reports when complete. Will provide the next update in 30 minutes. Thank you for your patience.

2. 2024년 10월 23일 PM 3:05 UTCidentified

   We have identified the issue and have sent out new versions of most reports. If you still have not received a corrected file, one will be provided shortly.

3. 2024년 10월 23일 PM 3:33 UTCmonitoring

   All reports have now gone out. For anyone that received duplicate notifications, we ask you to only import the latest file to mark today's payments. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed. We value your business and appreciate your patience as we resolved this issue.

4. 2024년 10월 23일 PM 5:45 UTCresolved

   This incident has been resolved. All affected reports were requeued and sent out before 8 AM PST.

1. 2024년 8월 20일 PM 2:05 UTCresolved

   CSG Forte identified an incident on 2024/08/20 that resulted in some empty Autodaily reports being sent out. This was corrected and new reports sent out by 6:00 AM PST. If you still do not have a populated report, please reach out to our support teams at [email protected] or 866.290.5400 and someone will be happy to assist. Our sincere apologies for any inconvenience this may have caused.