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    Gathercontent 장애 기록

    4 Gathercontent incidents · 2023년 9월 — official updates, affected components, duration and resolution details.

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    Content Workflow Editor Issue

    시작 2024년 9월 9일 오후 9:14 UTC · 2d 18h

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Editor Servers
    1. 2024년 9월 9일 오후 9:14 UTCinvestigating

      We're currently investigating an issue affecting the layout and display of content when editing items

    2. 2024년 9월 9일 오후 9:42 UTCinvestigating

      The Content Workflow services are temporarily unavailable whilst we continue to investigate the issue

    3. 2024년 9월 9일 오후 10:29 UTCidentified

      The issue has been identified and we're working to resolve the problem at this time

    4. 2024년 9월 9일 오후 11:41 UTCidentified

      We're currently in the process of testing a potential fix. More updates to come shortly.

    5. 2024년 9월 10일 오전 12:36 UTCmonitoring

      A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance. We'll be monitoring the results and provide another final update to close out this incident.

    6. 2024년 9월 10일 오후 4:04 UTCmonitoring

      We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.

    7. 2024년 9월 11일 오후 4:02 UTCmonitoring

      We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available. Please contact our support team in case of any specific issues for further assistance.

    8. 2024년 9월 12일 오후 1:14 UTCmonitoring

      We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.

    9. 2024년 9월 12일 오후 3:19 UTCresolved

      This incident has been resolved.

    Data Processing Delays - Emails and Potentially Exports Affected

    시작 2023년 12월 11일 오후 10:01 UTC · 1h 1m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Web Application
    1. 2023년 12월 11일 오후 10:01 UTCidentified

      Our data processing infrastructure is running behind which is causing inaccuracies in the emails and exporting. No data has been lost and the system should be caught up soon.

    2. 2023년 12월 11일 오후 10:54 UTCmonitoring

      We have deployed a fix and emails and exports should start processing again.

    3. 2023년 12월 11일 오후 11:02 UTCresolved

      Emails and exports should be processing as expected.

    Item editor having an unstable connection

    시작 2023년 10월 2일 오후 8:54 UTC · 9h 24m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Editor Servers
    1. 2023년 10월 2일 오후 8:54 UTCinvestigating

      We are currently looking into getting stability into our platform

    2. 2023년 10월 2일 오후 9:48 UTCmonitoring

      We've identified the main cause of the instability and have put some measures in place to avoid further outages.

    3. 2023년 10월 3일 오전 6:19 UTCresolved

      This incident has been resolved.

    Partial outage and connectivity issues

    시작 2023년 9월 18일 오후 8:07 UTC · 11h 44m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Web ApplicationAPI
    1. 2023년 9월 18일 오후 8:07 UTCmonitoring

      Our vendor is currently having issues with their platform, we are keeping a close eye and will update as we can.

    2. 2023년 9월 18일 오후 9:56 UTCmonitoring

      We have temporarily disabled the API until we can see stability in the platform. We will keep monitoring and update when we know more.

    3. 2023년 9월 19일 오전 7:51 UTCresolved

      This incident has been resolved.