Getfeedback 장애 기록

1. 2026년 7월 14일 PM 7:15 UTCinvestigating

   이 문제는 실시간 에이전트에 도달하거나 이메일 지원 케이스를 제출하는 것을 방지합니다. 사용자는 "지원에 대한 문제가있었습니다. 나중에 다시 시도하십시오"또는 "우리의 지원 팀에 당신을 연결하는 기술적인 문제점이 있었습니다. 나중에 다시 시도하십시오. 우리는 그것을 알고 있습니다.

2. 2026년 7월 14일 PM 7:58 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 7월 14일 PM 8:00 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 7월 14일 PM 8:06 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 2월 18일 AM 1:33 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 18일 AM 2:03 UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 2026년 2월 18일 AM 2:45 UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 2026년 2월 18일 AM 3:15 UTCresolved

   This incident has been resolved.

1. 2025년 11월 26일 PM 5:23 UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 2025년 11월 26일 PM 7:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 11월 26일 PM 9:34 UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 2025년 10월 20일 PM 4:24 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 2025년 10월 20일 PM 7:34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 2025년 9월 29일 PM 11:14 UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 2025년 8월 14일 PM 3:15 UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 2025년 8월 14일 PM 3:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 8월 14일 PM 6:31 UTCresolved

   This incident has been resolved.

1. 2025년 6월 10일 AM 11:26 UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 2025년 6월 10일 AM 11:44 UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. 2025년 6월 10일 PM 11:08 UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 2025년 6월 11일 AM 1:04 UTCresolved

   This incident has been resolved.

1. 2025년 2월 20일 AM 4:20 UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 2025년 2월 20일 PM 5:25 UTCresolved

   This issue has been resolved.

1. 2025년 1월 15일 PM 4:19 UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 2024년 12월 4일 AM 4:53 UTCinvestigating

   We are currently investigating this issue.

2. 2024년 12월 4일 AM 4:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 12월 4일 AM 5:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024년 12월 4일 AM 5:29 UTCresolved

   This incident has been resolved.

1. 2024년 8월 29일 PM 6:49 UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 2024년 8월 29일 PM 7:15 UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 2024년 8월 13일 PM 6:41 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 2024년 8월 13일 PM 6:51 UTCresolved

   This incident has been resolved.

1. 2024년 8월 6일 PM 3:30 UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 2024년 8월 7일 PM 3:18 UTCresolved

   This incident has been resolved.

1. 2024년 7월 30일 PM 5:45 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 2024년 7월 30일 PM 7:09 UTCresolved

   The issue has been resolved.

1. 2024년 7월 23일 PM 6:04 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 2024년 7월 23일 PM 9:39 UTCresolved

   The issue has been resolved and results are available to view.

1. 2024년 7월 4일 PM 2:17 UTCinvestigating

   We are currently investigating this issue.

2. 2024년 7월 4일 PM 3:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 7월 5일 AM 10:51 UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 2024년 7월 3일 PM 7:09 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2024년 7월 3일 PM 7:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 7월 3일 PM 8:07 UTCresolved

   This incident has been resolved.

1. 2024년 7월 2일 PM 4:21 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2024년 7월 2일 PM 5:41 UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. 2024년 7월 2일 PM 5:46 UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2024년 7월 2일 PM 7:02 UTCresolved

   All data is restored.

1. 2024년 6월 17일 PM 12:22 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2024년 6월 17일 PM 6:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 6월 17일 PM 6:45 UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.

1. 2024년 6월 11일 PM 5:25 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2024년 6월 11일 PM 5:48 UTCresolved

   This issue has been resolved. Users may need to log out and log back in if the loading issues persist.