Go Cardless 장애 기록

1. 2026년 7월 22일 PM 1:58 UTCresolved

   상태: 해결 문제는 해결되었습니다. 우리는 어떤 불편든지를 위해 사과합니다. Xero (GC4X) (Operational)에 대한 무결성 구성 요소

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1. 2026년 6월 26일 AM 10:28 UTCresolved

   Status: Resolved The resending of emails affected by the recent service disruption has now completed. We apologise for any inconvenience caused.

1. 2026년 5월 20일 PM 12:59 UTCresolved

   Status: Resolved All SEPA Instant payouts have been processing correctly. The issue is confirmed to be resolved. Affected components Payouts (Operational)

1. 2026년 4월 30일 PM 1:58 UTCmonitoring

   우리는 작은 수의 상인에 영향을 미치는 문제를 식별, 이벤트 API에 쿼리는 지불에 대한 이벤트를 반환, payment actions, 또는 고객이 만든 후 29 4 월. 또한 이러한 리소스의 대시보드보기에 영향을 미쳤습니다. 문제는 이제 해결되었습니다. 우리는 상황을 모니터링하고 있습니다.

2. 2026년 4월 30일 PM 3:13 UTCresolved

   우리는 이전 이벤트 API 문제 뒤에 계속 모니터링하고 모든 시스템은 예상대로 운영됩니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 28일 PM 5:00 UTCinvestigating

   Status: Complete Maintenance has completed Affected components Live (Under maintenance)

1. 2026년 4월 16일 PM 12:52 UTCidentified

   우리는 Instant Bank Payments 및 Variable Recurring Payments를 처리하는 간헐적인 문제점을 발견했습니다. 우리의 엔지니어는 문제점을 확인하고 해결에 일하고 있습니다. 우리는 당신에게 곧 업데이트로 돌아갈 것입니다.

2. 2026년 4월 16일 PM 1:39 UTCmonitoring

   우리의 팀은 지금 문제점을 해결하고, 즉시 은행 지불 및 변하기 쉬운 Recurring 지불은 예상대로 일하고 있습니다. 우리는 안정성을 보장하기 위해 밀접하게 감시할 것입니다.

3. 2026년 4월 16일 PM 3:22 UTCresolved

   우리는 Instant Bank Payments 및 Variable Recurring Payments가 예상대로 기능한다는 것을 확인했습니다. 우리는이 발생 할 수있는 불편에 대해 사과합니다.

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1. 2026년 4월 14일 AM 11:25 UTCmonitoring

   We recently experienced an issue with SEPA Instant Payouts due to a problem with our banking partner. The issue has been resolved, and we’re working closely with them to restore normal service. Payouts scheduled for this afternoon may be slightly delayed and are expected to arrive at merchants 60–90 minutes later than usual.

2. 2026년 4월 14일 PM 1:20 UTCresolved

   We can now confirm that all SEPA Instant payouts for April 14th have been processed and received. We apologise for any inconvenience caused.

1. 2026년 4월 13일 AM 11:13 UTCresolved

   ``` We'd like to inform you that some webhooks that should have been sent today between 9:40 and 9:55 BST, were sent out at 11:30 BST. We apologise for any inconvenience caused. ```

1. 2026년 3월 30일 AM 7:53 UTCinvestigating

   We are currently experiencing an issue affecting the export functionality on the Payments page. Our team is actively investigating the root cause of this issue and working on a resolution. We will provide an update as soon as more information becomes available or the issue is resolved.

2. 2026년 3월 30일 AM 10:15 UTCresolved

   The issue affecting the export functionality on the Payments page has now been resolved. Our team has identified and fixed the root cause of the problem. Exports are working as expected, both with and without filters applied. We appreciate your patience while we worked on resolving this issue, and we apologize for any inconvenience caused.

1. 2026년 3월 27일 PM 1:08 UTCidentified

   We'd like to inform you that GoCardless API for Payout items is not returning the expected result. Other API functionality is not affected. Our engineers are reverting the change that caused the issue and will update you as soon as it's completed.

2. 2026년 3월 27일 PM 2:01 UTCresolved

   The revert was successful, Payout items are now correctly reflected in our API. We apologise for any inconvenience caused.

1. 2026년 3월 17일 PM 12:38 UTCresolved

   We would like to inform you that from 12:01-12:03 UTC our API and Payment pages were unavailable. We apologise for any inconvenience caused, our engineers are actively investigating the root cause of this disruption.

1. 2026년 3월 13일 AM 10:31 UTCinvestigating

   We’re currently experiencing an intermittent issue affecting access to the GoCardless dashboard for a few merchants. The root cause has been identified, and we are in the process of implementing a fix. We will provide a further update once the issue has been resolved.

2. 2026년 3월 13일 PM 3:06 UTCresolved

   The issue affecting access to the GoCardless dashboard for a small number of merchants has now been resolved. Our team has implemented a fix, and we can confirm that access to the dashboard has been restored. Thank you for your patience while we worked to resolve this issue.

1. 2026년 3월 4일 AM 11:44 UTCinvestigating

   We are currently investigating reports of discrepancies in the amounts displayed on the GoCardless dashboard homepage. Our engineering team is actively working to identify the root cause and implement a fix. We understand the importance of accurate reporting and appreciate your patience while we resolve this issue. We will provide a further update shortly.

2. 2026년 3월 4일 PM 1:46 UTCinvestigating

   The issue affecting the amounts displayed on the GoCardless dashboard homepage has now been resolved. Our engineering team identified the root cause of the discrepancy and implemented a fix. All displayed amounts are now accurate, and the dashboard is functioning as expected. We will continue to monitor the system closely to ensure ongoing stability.

3. 2026년 3월 4일 PM 3:03 UTCresolved

   We’ve monitored for a while and can confirm that the issue with amounts displayed on the GoCardless dashboard homepage has been fully resolved and is now working as expected.

1. 2026년 2월 25일 AM 10:19 UTCinvestigating

   We are currently investigating an incident that has resulted in an increased number of Direct Debit collection failures for some New Zealand customers on 24th February. We are working with our banking partner and will provide further updates as soon as more information becomes available.

2. 2026년 2월 25일 PM 3:16 UTCinvestigating

   We are continuing to investigate the incident that has resulted in an increased number of Direct Debit collection failures for some New Zealand customers. In addition to payments scheduled for 24th February, we have identified that some payments scheduled for 25th February are also impacted and there may be delays to processing these payments. We are actively working with our banking partner to resolve this as quickly as possible. We will provide further updates as more information becomes available. We will soon reach out to all affected merchants.

3. 2026년 3월 2일 AM 10:53 UTCresolved

   The previously reported issue affecting some Direct Debit collections for New Zealand customers has now been fully resolved. We have contacted all impacted merchants and continued monitoring confirms that payment processing is operating as expected. Thank you for your patience.

1. 2026년 2월 24일 PM 1:50 UTCinvestigating

   We are currently investigating an issue affecting the GoCardless Dashboard, where some users are encountering a blank screen. We have also received reports of API disruption. Our team is actively working to identify the root cause and will provide a further update as soon as more information becomes available.

2. 2026년 2월 24일 PM 2:55 UTCmonitoring

   We’ve identified the root cause and implemented a fix. Access to the GoCardless dashboard and APIs are recovering at the moment. We’ll continue to monitor the system to ensure everything remains stable.

3. 2026년 2월 24일 PM 4:28 UTCresolved

   We have confirmed that our fix has resolved the issue and that users can access the GoCardless Dashboard as normal. We apologise for any inconvenience caused.

1. 2026년 2월 23일 PM 3:09 UTCinvestigating

   We have identified an issue affecting direct debit mandates for customers holding accounts with **Société Générale** and **Boursorama/BoursoBank** whereby collections for impacted payers have failed and the mandates cancelled. We are working closely with our partner bank to identify the root cause and assess the full impact. We will provide a further update as soon as more information becomes available.

2. 2026년 2월 24일 AM 11:20 UTCinvestigating

   We have identified the root cause, and the issue has now been resolved. We are currently conducting a detailed impact analysis to determine the full scope of affected mandates and collections. We will be back with another update shortly.

3. 2026년 2월 24일 PM 4:30 UTCmonitoring

   Following our detailed impact analysis, we have identified the affected mandates and are currently working on the feasibility of reinstating all impacted direct debit mandates. We expect this process to be completed by tomorrow. We will provide a further update tomorrow.

4. 2026년 2월 25일 PM 1:15 UTCmonitoring

   Following our detailed impact analysis, we identified the affected mandates and assessed the feasibility of reinstating all impacted direct debit mandates. We have now successfully reinstated all impacted mandates, and these existing mandates are active again (except the ones cancelled by the merchants). As next steps, we will first reach out directly to all affected merchants, after which we will contact the impacted payers to clarify the situation. We will continue to provide updates as needed.

5. 2026년 2월 26일 PM 3:18 UTCresolved

   We have now contacted all affected parties, and have resolved this incident.

1. 2026년 2월 16일 AM 11:42 UTCinvestigating

   We are investigating an issue related to our dashboard, in particular, reports of seeing a blank screen. In most cases, clearing the cache is able to resolve the issue. We will provide another update shortly once we have identified the cause.

2. 2026년 2월 16일 PM 1:31 UTCinvestigating

   We are continuing to investigate the issue affecting the dashboard, including reports of users seeing a blank screen. Our team is actively working to identify the root cause. In the meantime, clearing your browser cache may help resolve the issue for some users. We appreciate your patience and will provide a further update as soon as more information becomes available.

3. 2026년 2월 16일 PM 2:44 UTCmonitoring

   We’ve identified the root cause and implemented a fix. Access to the GoCardless dashboard should now be fully restored. We’ll continue to monitor the system to ensure everything remains stable.

4. 2026년 2월 17일 AM 9:59 UTCresolved

   We have confirmed that our fix has resolved the issue and that users can access the GoCardless Dashboard as normal. We apologise for any inconvenience caused.

1. 2026년 2월 5일 PM 1:46 UTCmonitoring

   We experienced an issue with payouts that has now been resolved. Payouts for SEPA, BECS New Zealand, PAD Canada, and Betalingsservice Denmark were delayed by approximately 40-50 minutes compared to the usual processing time. Apologies for any inconvenience caused.

2. 2026년 2월 5일 PM 2:28 UTCresolved

   We can now confirm that the issue has been fully resolved. All affected payouts have processed successfully and should be delivered to merchants with only a minor delay. We apologise for any inconvenience this may have caused.

1. 2026년 2월 3일 PM 6:23 UTCidentified

   We are experiencing a slight delay to AUD payout processing this morning, funds may arrive up to five hours later than normal. We will provide further updates when payouts have been processed.

2. 2026년 2월 3일 PM 10:56 UTCresolved

   We have confirmed that this issue has been resolved and payments have now been successfully executed. We apologise for any inconvenience caused.

1. 2025년 12월 5일 AM 9:18 UTCmonitoring

   Around 8:50 to 9:11 UTC our Dashboard and API were temporarily unavailable due to a Cloudflare outage. Cloudflare seems to have resolved the issue, we're monitoring the situation.

2. 2025년 12월 5일 AM 10:22 UTCresolved

   We have confirmed that there are no further service disruptions.