Go Guardian 장애 기록

1. 2026년 9월 8일 PM 7:40 UTCinvestigating

   PM 12:00 PM PDT의 경우 GoGuardian Admin DNS 필터링 내에서 지연 및/또는 실패한 해결 시간의 보고서에 증가했습니다. 우리의 팀은 현재 이 문제를 해결하기 위해 노력하고 우리가 수정을 실행으로 업데이트됩니다. 우리는 진심으로 어떤 불편을 위해 사과합니다.

2. 2026년 9월 8일 PM 7:40 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 9월 8일 PM 10:02 UTCmonitoring

   Functionality는 영향을받는 사용자에게 복원되었습니다. GoGuardian Admin DNS 필터링 서비스를 적극적으로 모니터링하고 문제점의 뿌리 원인을 조사하기 위해 계속됩니다.

4. 2026년 9월 9일 PM 10:20 UTCresolved

   This incident has been resolved. Impact: Between approximately 12:00 PM and 2:10 PM PDT on September 8, a subset of GoGuardian Admin DNS Filtering users experienced delayed or failed DNS resolution. Current status: Service returned to normal at approximately 2:10 PM PDT on September 8, and we have observed stability since that time. What we've done: To help prevent this from happening again, our engineering teams have updated the DNS Filtering service infrastructure to better handle unexpected increases in request activity. What's next: Our team is continuing to make improvements to the performance of the DNS Filtering system, and we are keeping a close watch on the service in the meantime. We sincerely apologize for the disruption this caused.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 3일 PM 3:43 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

2. 2026년 9월 3일 PM 4:41 UTCinvestigating

   일부 학생들은 "Student Offline"또는 "Device Unavailable"로 표시됩니다. Live Sessions로 인해 백엔드 서비스 아웃리지로 인해 약 7:40 오전 PST로 시작합니다. 우리는 현재 문제를 조사하고 해결을 위해 일하고 있습니다. 우리는 추가 세부 사항으로 여기에서 업데이트 할 것입니다. 우리는 진심으로 어떤 불편을 위해 사과합니다.

3. 2026년 9월 3일 PM 7:56 UTCmonitoring

   Functionality는 영향을받는 사용자에게 복원되었습니다. 우리는 문제를 조사하고 성능을 개선하기 위해 수정을 실시하고 있습니다. 우리는 내일을 통해 기능을 모니터링하고 지속적인 안정성을 보장합니다.

4. 2026년 9월 4일 PM 5:02 UTCresolved

   서비스 중단은 완전히 해결되었습니다. 체계 성과는 정상에 돌려보내지고, 모든 서비스는 지금 예상대로 작용되어야 합니다. 당신의 인내에 감사, 그리고 우리는 어떤 불편든지를 위해 apologize.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 2일 PM 7:10 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

2. 2026년 9월 2일 PM 8:38 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 9월 2일 PM 9:10 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 31일 PM 4:10 UTCinvestigating

   현재 GoGuardian Theft Recovery 내에서 잠재적 인 버그를 조사하고 있습니다. 우리는 일시적으로 접근 할 수있는 반복 만들기를 만드는 인증 페이지의 간헐적 인 보고서를받습니다. 우리는 우리가 우리의 조사에서 더 많은 것을 배우기로 업데이트 제공 할 것입니다.

2. 2026년 7월 31일 PM 4:22 UTCresolved

   GoGuardian Theft Recovery의 문제점은 완전히 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 16일 PM 5:14 UTCinvestigating

   우리는 일부 고객이 Beacon의 after-school hours email summaries를 수신하지 않는 문제가 있습니다. 이 문제는 사용자의 하위 세트에만 영향을 미치며, 다른 모든 비콘 기능은 완전히 기능적입니다. 우리의 팀은 적극적으로 투자하고, 우리는 우리가 더 많은 것을 배우기 때문에 여기에서 업데이트를 제공 할 것입니다. 우리는 진심으로 어떤 불편을 위해 사과합니다.

2. 2026년 7월 16일 PM 6:30 UTCinvestigating

   우리는 후 학교 시간에 우리의 조사를 계속하고있다 이메일 summaries 일부 고객에게 전달 실패. 우리는 우리가 문제를 확인하고 해결하기 위해 계속 업데이트됩니다.

3. 2026년 7월 16일 PM 7:40 UTCidentified

   우리는 잠재적 인 원인을 식별하고 Beacon의 후 학교 시간 이메일 summaries를 보내도록 수정을 배포하기 위해 노력하고 있습니다.

4. 2026년 7월 16일 PM 10:29 UTCmonitoring

   수정은 Beacon의 후 학교 시간 이메일 summaries를 모든 고객에게 복원하기 위해 구현되었습니다. 우리는 내일 아침을 통해 모든 이메일이 전송되도록 계속 모니터링 할 것입니다.

5. 2026년 7월 17일 PM 2:30 UTCresolved

   우리는 모든 고객에게 보내지 않는 학교 시간 이메일 Summaries 후에 비콘을 일으키는 문제점을 해결했습니다. 이 아침에 이메일 보내기를 모니터링 한 후 우리는 이메일이 예상대로 작동해야합니다. 우리는 이메일이 신뢰할 수 있다는 것을 확인하기 위해 다가오는 주에 감시자를 계속할 것입니다. 당신의 인내에 감사드립니다. 그리고 우리는이 문제에 기인 한 불편에 대해 사과합니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 5일 PM 1:44 UTCinvestigating

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 2026년 6월 5일 PM 2:02 UTCmonitoring

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

3. 2026년 6월 5일 PM 2:42 UTCresolved

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

1. 2026년 5월 6일 PM 2:41 UTCinvestigating

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. 2026년 5월 6일 PM 3:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 6일 PM 3:09 UTCresolved

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

1. 2026년 3월 27일 PM 5:27 UTCidentified

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. 2026년 3월 27일 PM 6:31 UTCresolved

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

1. 2026년 3월 25일 PM 3:55 UTCinvestigating

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 2026년 3월 25일 PM 4:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 25일 PM 4:36 UTCresolved

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 2026년 3월 3일 PM 9:34 UTCinvestigating

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 2026년 3월 3일 PM 10:03 UTCresolved

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 2025년 12월 12일 AM 12:15 UTCidentified

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. 2025년 12월 12일 AM 12:39 UTCmonitoring

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. 2025년 12월 12일 AM 1:17 UTCresolved

   This issue has been resolved.

1. 2025년 11월 4일 PM 5:58 UTCinvestigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 2025년 11월 4일 PM 6:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 11월 4일 PM 6:38 UTCresolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

1. 2025년 9월 4일 PM 7:34 UTCinvestigating

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. 2025년 9월 4일 PM 10:01 UTCresolved

   This issue has been resolved.

1. 2025년 8월 8일 PM 7:17 UTCinvestigating

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. 2025년 8월 8일 PM 9:40 UTCidentified

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. 2025년 8월 9일 PM 10:09 UTCmonitoring

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. 2025년 8월 11일 PM 3:36 UTCmonitoring

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. 2025년 8월 11일 PM 3:36 UTCresolved

   This incident has been resolved.

1. 2025년 8월 7일 PM 3:09 UTCresolved

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

1. 2025년 6월 12일 PM 9:14 UTCinvestigating

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 2025년 6월 12일 PM 9:20 UTCmonitoring

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 2025년 6월 12일 PM 9:56 UTCresolved

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 2025년 6월 5일 PM 4:39 UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 2025년 6월 6일 PM 11:04 UTCresolved

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

1. 2025년 5월 7일 PM 6:22 UTCinvestigating

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. 2025년 5월 8일 PM 8:49 UTCinvestigating

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. 2025년 5월 9일 PM 6:12 UTCmonitoring

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. 2025년 5월 29일 PM 8:50 UTCresolved

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

1. 2025년 5월 7일 PM 1:23 UTCinvestigating

   Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 2025년 5월 7일 PM 4:27 UTCmonitoring

   We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 2025년 5월 7일 PM 5:08 UTCresolved

   We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 2025년 3월 6일 PM 6:39 UTCinvestigating

   Some users may experience trouble loading classroom data within GoGuardian Teacher, starting at approximately Wednesday, March 5th, 2025. Users have reported slowness while using GoGuardian Teacher. So far, not all teachers seem to be impacted, but the number of reports has grown in the past 24 hours. Teachers attempting to monitor larger classrooms may be more likely to experience trouble with latency. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience caused by this issue.

2. 2025년 3월 6일 PM 9:08 UTCmonitoring

   We have deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. Please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

3. 2025년 3월 10일 PM 8:06 UTCresolved

   We successfully deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. All internal latency metrics have returned to normal after an additional fix was deployed on Friday, March 7, 2025, and the majority of customers who reported latency have confirmed their performance has returned back to normal. To ensure your browser has received updates, please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.