Gong 장애 기록

1. 2026년 8월 4일 AM 12:30 UTCinvestigating

   우리는 현재 공의 MCP 통합을 사용하여 고객에 영향을 미치는 연결 실패 (클래드 및 기타 MCP 호환 클라이언트 포함).

2. 2026년 8월 4일 AM 1:29 UTCidentified

   우리는 공의 MCP 통합에 영향을 미치는 문제점을 발견했습니다. 공의 MCP 통합 (클래드 및 기타 MCP 호환 클라이언트 포함)을 사용하는 고객은 연결 실패와 실패 도구 통화 요청을 경험할 수 있습니다. 우리는 현재 수정을 배포하고 더 많은 정보가 가능한 한 빨리 다른 업데이트를 제공 할 것입니다.

3. 2026년 8월 4일 AM 3:29 UTCresolved

   The issue affecting Gong's MCP integration has been resolved, and all connection routing functionality has returned to normal operations.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 27일 AM 8:46 UTCinvestigating

   우리는 현재 공 신청에 영향을 미치는 문제점을 조사하고 있습니다. 충격: 모든 환경의 사용자는 sign-in 실패 또는 입증 timeouts를 경험할지도 모릅니다. 상태: 우리의 엔지니어링 팀은 뿌리 원인을 적극적으로 투자하고 있습니다. 다음 업데이트: 우리는 가능한 한 빨리 또 다른 업데이트를 제공 할 것입니다.

2. 2026년 7월 27일 AM 8:54 UTCinvestigating

   우리는 현재 공 신청에 영향을 미치는 문제점을 조사하고 있습니다. Impact: Office 365를 사용하여 로그인하려고 하는 모든 환경의 사용자들은 Sign-in 장애 또는 인증 타임아웃을 경험할 수 있습니다. 상태: 우리의 엔지니어링 팀은 뿌리 원인을 적극적으로 투자하고 있습니다. 다음 업데이트: 우리는 가능한 한 빨리 또 다른 업데이트를 제공 할 것입니다.

3. 2026년 7월 27일 AM 9:18 UTCidentified

   공 앱에 영향을 미치는 문제점을 발견했습니다. Office 365를 사용하여 로그인하려고 시도하는 모든 환경에서 사용자의 하위 설정은 로그인 실패 또는 인증 타임 아웃을 경험할 수 있습니다. 우리는 현재 수정 작업을하고 있습니다. 더 많은 정보를 사용할 수 있기 때문에 다른 업데이트를 제공 할 것입니다

4. 2026년 7월 27일 AM 10:05 UTCresolved

   이 문제는 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 21일 PM 9:03 UTCidentified

   우리는 호출 처리에 영향을 미치는 문제점을 발견했습니다. 미국에서 사용자는 호출 처리에 지연을 경험할 수 있습니다. 수정되었습니다. 다음 업데이트 30 분.

2. 2026년 7월 21일 PM 9:37 UTCmonitoring

   우리는 수정을 구현하고 현재 시스템 성능을 모니터링하고 있습니다.

3. 2026년 7월 21일 PM 10:14 UTCresolved

   문제는 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 14일 PM 2:33 UTCidentified

   우리는 공 확장과 함께 문제를 조사하고 영향을받는 사용자를 위해 해결하기 위해 노력하고 있습니다.

2. 2026년 7월 14일 PM 4:27 UTCidentified

   우리는 공 확장에 영향을 미치는 문제를 식별했습니다 (특히 버전 1.0.76). Salesforce 사용자의 하위 설정은 응답하지 않거나 부하로 실패하는 확장과 문제를 경험할 수 있습니다. 우리는 현재 수정을 배포하고 있습니다. 견적은 몇 시간 동안 모든 사용자에 사용할 수 있습니다. 즉, 영향을받는 사용자는 즉시 문제를 해결하기 위해 확장을 제거하고 재설치 할 수 있습니다.

3. 2026년 7월 15일 AM 4:00 UTCresolved

   공 확장에 영향을 미치는 문제는 완전히 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 13일 AM 10:45 UTCinvestigating

   We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future.

2. 2026년 7월 13일 AM 10:48 UTCresolved

   The issue has been resolved.

1. 2026년 7월 12일 AM 9:27 UTCinvestigating

   We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible.

2. 2026년 7월 12일 AM 9:59 UTCresolved

   Gong platform is fully operational.

1. 2026년 7월 1일 AM 5:05 UTCinvestigating

   We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more.

2. 2026년 7월 1일 AM 5:22 UTCresolved

   The issue has been resolved.

1. 2026년 6월 29일 PM 1:31 UTCinvestigating

   We are currently investigating an issue causing delayed event synchronization to the CRM. This is a limited-scope incident, and our engineering team is actively working to identify the root cause. We will provide another update as soon as more information becomes available.

2. 2026년 6월 29일 PM 5:27 UTCinvestigating

   We are continuing to investigate an issue causing delayed event synchronization to the CRM. A subset of users in the US-hosted environment may experience delays with CRM synchronization. Our engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available.

3. 2026년 6월 29일 PM 7:55 UTCidentified

   We have identified the issue causing the CRM synchronization delays. A subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization. We are currently actively working to resolve the issue. Next update as soon as more information becomes available.

4. 2026년 7월 1일 PM 4:06 UTCmonitoring

   We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems. Some customers may still experience delays while the backlog is being processed. Delayed activities will be automatically exported to your CRM, and no action is required on your part. Data syncing from your CRM into Gong is not affected. We’ll share another update as more information becomes available.

5. 2026년 7월 2일 PM 8:21 UTCresolved

   The issue has been resolved.

1. 2026년 6월 22일 PM 2:40 UTCidentified

   We have isolated the issue affecting the Web app. A **Cloudflare** outage is causing login failures for a subset of users in the US-hosted environment. Cloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored.

2. 2026년 6월 22일 PM 10:21 UTCresolved

   The issue has been resolved.

1. 2026년 6월 16일 PM 12:15 UTCinvestigating

   We are currently investigating an issue affecting the Call page. Users in the US-hosted environment may experience issues where they are unable to play recorded meetings. Our engineering teams are actively working to identify the root cause. We will provide another update as soon as more information becomes available.

2. 2026년 6월 16일 PM 12:50 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

3. 2026년 6월 16일 PM 12:55 UTCresolved

   The incident has been resolved

1. 2026년 6월 15일 PM 5:02 UTCinvestigating

   **Investigating:** Our Google app has lost access, preventing sending and ingesting of email and calendar events. Customers are experiencing errors when trying to send emails, connect Google, and perform related actions. We are investigating the root cause

2. 2026년 6월 15일 PM 6:40 UTCresolved

   **Problem**: Our Google app lost access, preventing all read and write operations for email and calendar integrations. **Impact**: Customers were unable to send emails, connect their Google accounts, or sync calendar events due to a complete loss of Google integration access. **Steps to resolve**: We are monitoring and have observed emails being ingested again and google access is restored

1. 2026년 6월 10일 AM 11:01 UTCinvestigating

   We are currently investigating an issue affecting users to generate meeting links through Google calendar within the Consent application. Our team is actively working to identify the root cause and restore functionality as quickly as possible.

2. 2026년 6월 10일 PM 12:05 UTCmonitoring

   A fix has been implemented, and we are seeing signs of recovery, please refresh your browser. Users should now be able to generate meeting links through the Google Add-in within the Consent application. We are continuing to monitor the service closely to ensure stability and confirm that the issue has been fully resolved.

3. 2026년 6월 10일 PM 8:36 UTCresolved

   The issue has been resolved.

1. 2026년 6월 9일 PM 2:55 UTCidentified

   We have identified the issue affecting the Admin center. Administrators may experience technical errors or incorrect routing when clicking the button to access the admin center. We are currently deploying a fix to resolve this behavior. Next update in 40 minutes.

2. 2026년 6월 9일 PM 3:48 UTCresolved

   The issue affecting the Admin center has been resolved. Administrators are now able to successfully navigate to the admin center without encountering URL or routing errors.

3. 2026년 6월 9일 PM 7:33 UTCmonitoring

   We're still working on a fix. Some pages within the admin center may not be accessible.

4. 2026년 6월 9일 PM 10:46 UTCresolved

   The issue has been fully resolved.

1. 2026년 6월 3일 PM 2:35 UTCmonitoring

   We are actively tracking a widespread outage with Webex. As a result, some users may experience difficulties joining or hosting their own meetings. Additionally, this outage is impacting our call recording system, causing a limited number of customer calls to fail to record. We are closely monitoring Webex’s response to this system outage and will provide updates as they become available.

2. 2026년 6월 3일 PM 5:44 UTCresolved

   The issue has been resolved.

1. 2026년 6월 2일 PM 1:46 UTCinvestigating

   We are currently investigating an issue impacting Google Meet recordings. During this time, some Google Meet calls may not be recorded. Our team is actively working to identify the root cause and restore normal service as quickly as possible.

2. 2026년 6월 2일 PM 6:40 UTCmonitoring

   We identified a recent change in Google Meet that’s impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity.

3. 2026년 6월 2일 PM 8:50 UTCmonitoring

   We identified a recent change in Google Meet that's impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity. As a backup, we recommend manually recording your meeting so you can upload it afterward in case the call wasn’t captured by Gong.

4. 2026년 6월 3일 PM 2:21 UTCresolved

   The issue has been resolved.

1. 2026년 5월 31일 AM 9:56 UTCinvestigating

   We are currently investigating an issue affecting the Forecast module. Users may experience issues accessing or using any Forecast features. We will provide another update as soon as more information is available

2. 2026년 5월 31일 AM 10:43 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

3. 2026년 5월 31일 AM 10:44 UTCresolved

   The issue has been resolved.

1. 2026년 5월 29일 PM 6:14 UTCinvestigating

   We are currently investigating an issue affecting telephony ingestion. Customers may experience delays in telephony ingestion. We will provide another update in 30 minutes.

2. 2026년 5월 29일 PM 6:51 UTCinvestigating

   We are continuing to investigate the issue affecting telephony systems, as well as email and call synchronization. Customers may experience delays across these services. We will provide another update in 60 minutes.

3. 2026년 5월 29일 PM 8:35 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

4. 2026년 5월 29일 PM 10:33 UTCresolved

   The issue affecting telephony systems, email/call synchronization, and related data processing has been resolved. All systems and performance metrics have returned to normal.

1. 2026년 5월 13일 PM 1:28 UTCinvestigating

   We are currently investigating an issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We will provide another update as soon as more information is available

2. 2026년 5월 13일 PM 2:00 UTCidentified

   We have identified the issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We are currently working on a fix and will provide another update as more information becomes available.

3. 2026년 5월 13일 PM 4:00 UTCresolved

   The issue has been resolved.

1. 2026년 5월 12일 AM 9:16 UTCinvestigating

   We are currently investigating an issue affecting the Mobile app. Users may experience issues accessing meeting recorder functionality. We will provide another update as soon as more information is available.

2. 2026년 5월 12일 AM 10:48 UTCmonitoring

   We have implemented a fix to resolve the issues affecting the meeting recorder functionality within the mobile app. We are currently monitoring system performance to ensure full stability is maintained across all accounts.

3. 2026년 5월 12일 AM 11:19 UTCresolved

   The incident has been resolved

1. 2026년 5월 8일 AM 6:00 UTCinvestigating

   We are currently investigating reports of intermittent issues within Gong, where some pages are failing to load due to potential network connectivity problems. We are also aware that certain calls may not have been recorded or successfully uploaded to the platform. Our team is actively working to identify the root cause, and we will provide further updates as we progress toward a resolution.

2. 2026년 5월 8일 AM 6:24 UTCmonitoring

   We have identified the root cause of the intermittent performance issues as a third-party network disruption within AWS (Amazon Web Services). A fix has been implemented, and we are seeing a recovery in page load times and call processing. We are now monitoring the platform closely to ensure that all services, including call recording and uploads, have fully stabilized.

3. 2026년 5월 8일 AM 6:39 UTCresolved

   The incident has been resolved