Goto Apis 장애 기록

1. 2026년 9월 4일 PM 12:31 UTCinvestigating

   우리는 적극적으로 투자 보고서는 일부 고객이 GoTo에서 이메일을 수신하는 데 문제가 발생할 수 있음을보고, 해결, 구조 및 GoToMyPC에 대한 2FA 확인을 포함. 우리의 엔지니어는 문제점을 확인하고 다른 갱신을 곧 제공할 것입니다.

2. 2026년 9월 4일 PM 12:47 UTCidentified

   우리의 엔지니어는 이메일 납품 비율을 개량하고 우리의 우편 납품 파트너를 가진 해결책을 지속적으로 일하고 있습니다. 우리는 곧 다른 갱신을 제공할 것입니다.

3. 2026년 9월 4일 PM 12:59 UTCmonitoring

   우리의 파트너는 문제점을 정정하고 우리는 이메일 서비스에 있는 지속적인 안정성을 보았습니다. 우리는 상황을 지속적으로 모니터링하고 최종 업데이트를 곧 제공 할 것입니다.

4. 2026년 9월 4일 PM 1:31 UTCresolved

   우리는 문제가 해결되고 모든 시스템이 100 % 운영되는 것을 확인했습니다. 우리는 이 문제의 내부 검토를 수행하고 우리의 시스템에 적합한 개선을 방지하거나 미래의 재발을 최소화 할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 27일 PM 3:55 UTCidentified

   우리의 엔지니어는 구조, GoToAssist v5, Pro 및 Central에 대한 코드 서명과 관련된 문제를 조사하고 세션을 시작할 때 간헐적인 실패로 이어질 수 있습니다. 우리는 곧 다른 갱신을 제공할 것입니다.

2. 2026년 8월 27일 PM 4:38 UTCidentified

   우리의 엔지니어는 구조, GoTo Assist v5, Pro 및 Central에 대한보고 된 코드 서명 문제를 조사합니다. 우리는 곧 다른 갱신을 제공할 것입니다.

3. 2026년 8월 27일 PM 5:40 UTCmonitoring

   우리의 엔지니어는 상황을 개선하고 우리는 모든 서비스가 기능임을 확인하고 있습니다. 우리는 상황을 지속적으로 모니터링하고 최종 업데이트를 곧 제공 할 것입니다.

4. 2026년 8월 28일 PM 4:24 UTCresolved

   우리는 문제가 해결되고 모든 시스템이 100 % 운영되는 것을 확인했습니다. 우리는 이 문제의 내부 검토를 수행하고 우리의 시스템에 적합한 개선을 방지하거나 미래의 재발을 최소화 할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 15일 PM 3:02 UTCidentified

   우리의 엔지니어는 암호 재설정 및 Microsoft365 및 Outlook 사용자에 영향을 미치는 문제의 인식입니다. 우리는 납품업자 문제점으로 문제점을 확인하고, 우리는 해결책을 향해 일하기 위하여 그들과 협력했습니다. 우리는 곧 다른 갱신을 제공할 것입니다.

2. 2026년 8월 15일 PM 3:52 UTCmonitoring

   우리의 엔지니어는 최종 해결을위한 공급 업체를 계속하기 때문에 내부 완화에 따라 복구 표지판을 볼 수 있습니다. 우리는 retries가 성공적이기 때문에 영향을받는 사용자는 암호 및 인증 트래픽을받을 수있었습니다. 우리는 상황을 지속적으로 모니터링하고 최종 업데이트를 곧 제공 할 것입니다.

3. 2026년 8월 15일 PM 4:33 UTCresolved

   우리는 문제가 해결되고 모든 시스템이 100 % 운영되는 것을 확인했습니다. 우리는 이 문제의 내부 검토를 수행하고 우리의 시스템에 적합한 개선을 방지하거나 미래의 재발을 최소화 할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 4일 PM 6:11 UTCidentified

   Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.

2. 2026년 8월 7일 PM 7:44 UTCidentified

   We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available. We will post another update as soon as the situation progresses.

3. 2026년 8월 13일 PM 5:48 UTCidentified

   Our engineers have made progress on the escalation with Meta and we are working to re-enable the Whatsapp 1-to-1 template features for all affected customers. WhatsApp campaigns are being addressed separately and remain unavailable for now. We will update this page as soon as we have a restoration estimate for this feature.

4. 2026년 8월 14일 PM 3:11 UTCmonitoring

   Following the re-enablement of 1-to-1 templates yesterday, our engineers have re-enabled WhatAapp campaigns for all affected customers. A reload of the GoTo App will be necessary to access this feature again.

5. 2026년 8월 14일 PM 4:09 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 7월 3일 PM 12:03 UTCinvestigating

   We are actively investigating reports that some Pro and Central customers may be experiencing issues when trying to login. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 7월 3일 PM 12:39 UTCinvestigating

   Our engineers are still working to identify the source of this issue and will provide another update shortly.

3. 2026년 7월 3일 PM 1:23 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

4. 2026년 7월 3일 PM 2:05 UTCidentified

   Our engineers have performed a change which will help restore functionality. However, it can take up to 4 hours to take full effect. In the meantime, login can be intermittently working. The team is also looking at other options to get to a faster recovery. We will provide another update shortly.

5. 2026년 7월 3일 PM 3:08 UTCidentified

   Our engineers have performed a change to restore functionality. It is still in progress to take full effect. In the meantime, login can be intermittently working. The team is also still looking at other options to get to a faster recovery. We will provide another update when new information is available.

6. 2026년 7월 3일 PM 4:02 UTCidentified

   Our engineers follow closely the change's progression towards resolution while investigating a faster option. Login can still be intermittently working. We will provide another update soon.

7. 2026년 7월 3일 PM 6:21 UTCidentified

   Our engineers have identified that change did not produce the expected outcome and are now working on an alternate solution. We will provide another update shortly.

8. 2026년 7월 3일 PM 7:21 UTCidentified

   Our engineers are seeing signs of improvements for Join.me, Pro and Central and still working on resolution for GoToMyPC. We will provide another update shortly.

9. 2026년 7월 3일 PM 7:55 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update.

10. 2026년 7월 3일 PM 8:25 UTCresolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 7월 2일 AM 11:49 UTCinvestigating

   We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 7월 2일 AM 11:54 UTCidentified

   Our engineers have identified the issue and are now actively working toward a resolution. We will provide another update shortly.

3. 2026년 7월 2일 PM 1:43 UTCidentified

   Our engineers continue to investigate the issue and are actively working to determine the best path toward resolution. We will provide another update shortly.

4. 2026년 7월 2일 PM 2:12 UTCidentified

   Our engineers are currently working on a plan to mitigate the issues and continue working toward resolution. We will provide another update shortly.

5. 2026년 7월 2일 PM 3:14 UTCidentified

   Our engineers are continuing to implement a fix for the issue. We will provide another update shortly.

6. 2026년 7월 2일 PM 4:06 UTCidentified

   Our engineers are continuing to investigate several underlying causes that result in the known issue. This includes identifying and following patterns, as well as understanding the full customer impact is. At this time, the investigation is ongoing. We will provide additional updates shortly.

7. 2026년 7월 2일 PM 4:36 UTCmonitoring

   Our engineers have implemented a fix that has addressed the inbound/outbound call issues that were reported, and we are now monitoring for continued stability. We will provide a final update shortly.

8. 2026년 7월 2일 PM 6:27 UTCresolved

   Our engineers are now seeing that all services are functional. We will conduct an internal review of this issue and will make appropriate improvements to ensure that this issue does not reoccur.

1. 2026년 7월 1일 AM 9:43 UTCinvestigating

   We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 7월 1일 AM 10:08 UTCidentified

   Our engineers have identified the issue and are now actively working toward a resolution. We will provide another update shortly.

3. 2026년 7월 1일 AM 10:40 UTCmonitoring

   Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and will provide a final update shortly.

4. 2026년 7월 1일 AM 10:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 7월 1일 AM 10:50 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 6월 19일 AM 8:33 UTCinvestigating

   We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 6월 19일 AM 8:38 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 2026년 6월 19일 AM 10:08 UTCidentified

   Our engineers continue to investigate the issue. We will provide another update as soon as it is available.

4. 2026년 6월 19일 PM 12:39 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

5. 2026년 6월 19일 PM 1:11 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 5월 28일 PM 2:17 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 5월 28일 PM 2:28 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 2026년 5월 28일 PM 2:49 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 2026년 5월 28일 PM 2:57 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 5월 27일 PM 3:17 UTCinvestigating

   We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 5월 27일 PM 3:45 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress. We will provide another update shortly.

3. 2026년 5월 27일 PM 3:48 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 2026년 5월 27일 PM 3:57 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 5월 13일 PM 6:58 UTCinvestigating

   We are actively investigating reports that some LogMeIn Rescue and Central customers may be experiencing issues downloading the applet to start or join remote sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 5월 13일 PM 7:22 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 2026년 5월 13일 PM 8:04 UTCidentified

   Our engineers are continuing to work on this issue and continue to work towards a resolution. We will provide another update shortly.

4. 2026년 5월 13일 PM 9:13 UTCidentified

   Our engineers are continuing to work on isolating the source of this issue. Due to its intermittent nature, trying again can allow to establish a proper connection. We will provide another update shortly.

5. 2026년 5월 13일 PM 10:28 UTCmonitoring

   A potential fix was applied to resolve the issue, and we are continuing to monitor for stability. We will continue monitoring the situation and provide a final update shortly.

6. 2026년 5월 13일 PM 10:40 UTCidentified

   Our engineers are still seeing some intermittent issues after the fix and are continuing to investigate those. We will provide a status update once we have further information. We will provide another update shortly.

7. 2026년 5월 14일 AM 12:37 UTCidentified

   We are continuing to work towards a resolution to ensure stability in starting and joining sessions. We will provide another update shortly.

8. 2026년 5월 14일 AM 1:12 UTCidentified

   Our engineers have identified a plan to get back the system to stustained stability and are starting to execute on it. We will provide another update shortly.

9. 2026년 5월 14일 AM 2:03 UTCidentified

   Our engineers are executing on the established plan to get back the system to prolonged stability We will provide another update shortly.

10. 2026년 5월 14일 AM 2:12 UTCmonitoring

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

11. 2026년 5월 14일 AM 2:22 UTCresolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 5월 8일 AM 1:22 UTCinvestigating

   We are actively investigating reports that some Grasshopper customers may be experiencing login issues on apps. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 5월 8일 AM 2:09 UTCinvestigating

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 2026년 5월 8일 AM 4:10 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 2026년 5월 8일 PM 5:11 UTCresolved

   We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 5월 7일 PM 6:31 UTCidentified

   Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.

2. 2026년 5월 8일 AM 1:54 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

3. 2026년 5월 8일 AM 2:01 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 5월 6일 PM 4:55 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing issue opening the app. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 5월 6일 PM 4:57 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 2026년 5월 6일 PM 5:06 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 2026년 5월 6일 PM 5:23 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 4월 20일 PM 2:14 UTCinvestigating

   We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 4월 20일 PM 2:34 UTCidentified

   Our engineers have identified the issue and are actively working to correct the underlying cause. This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services. We will provide another update shortly.

3. 2026년 4월 20일 PM 2:55 UTCidentified

   This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings. We will provide another update shortly.

4. 2026년 4월 20일 PM 3:12 UTCidentified

   Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications. We will provide another update shortly.

5. 2026년 4월 20일 PM 3:16 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

6. 2026년 4월 20일 PM 3:23 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 4월 15일 PM 9:08 UTCinvestigating

   We are actively investigating reports that some GoTo Connect VoIP Phones Calls customers may be experiencing intermittent issues completing inbound calls. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 4월 15일 PM 9:15 UTCidentified

   Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.

3. 2026년 4월 15일 PM 9:38 UTCmonitoring

   Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 2026년 4월 15일 PM 9:41 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 4월 6일 PM 12:58 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing issues with call quality for GoToConnect Web, Desktop and Mobile. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 4월 6일 PM 1:16 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 2026년 4월 6일 PM 1:43 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 2026년 4월 6일 PM 1:47 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 3월 25일 PM 4:08 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing audio issues on calls Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 3월 25일 PM 4:15 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 2026년 3월 25일 PM 4:20 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 2026년 3월 25일 PM 4:35 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2026년 3월 18일 PM 3:37 UTCinvestigating

   We are actively investigating reports that some GoTo Webinar customers may be experiencing an issue starting sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 3월 18일 PM 3:51 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 2026년 3월 18일 PM 3:58 UTCidentified

   We are seeing improvements in GoTo Webinar, Training and Meeting as mitigating actions are being deployed. We will provide another update shortly.

4. 2026년 3월 18일 PM 4:04 UTCmonitoring

   Our engineers have corrected the issue and we are monitoring recovery across all services which were affected. We will continue monitoring the situation and provide a final update shortly.

5. 2026년 3월 18일 PM 6:19 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational.

1. 2026년 2월 27일 PM 3:52 UTCinvestigating

   We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents. Our engineers are working to identify the issue and will provide another update shortly.

2. 2026년 2월 27일 PM 5:20 UTCinvestigating

   We are continuing to investigate the reports of call queue distribution issues. Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.

3. 2026년 2월 27일 PM 6:00 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

4. 2026년 2월 27일 PM 6:42 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

5. 2026년 2월 27일 PM 7:15 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.