Greenhouse 장애 기록

1. 2026년 8월 5일 AM 2:18 UTCinvestigating

   We are currently experiencing a partial disruption affecting searching for a user, processing candidate unhire actions, sending emails and availability requests, submitting referrals, generating offer letters, submitting scorecards, adding candidate notes, and editing interview plans in Greenhouse. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 2026년 8월 5일 AM 2:40 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 8월 5일 AM 3:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 8월 5일 PM 1:29 UTCresolved

   This incident has been resolved.

1. 2026년 7월 22일 PM 6:58 UTCinvestigating

   우리는 현재 공유 캘린더에 스케줄링 인터뷰에 영향을 미치는 Microsoft Teams 통합에 문제가 있습니다. 우리의 엔지니어링 팀은 뿌리 원인을 적극적으로 조사하고 있습니다. 더 많은 정보로 업데이트를 계속 제공 할 것입니다.

2. 2026년 8월 7일 PM 2:30 UTCidentified

   It appears that the issue is related to the Graph API. Our engineering team is in contact with Microsoft Support to help them diagnose the problem.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 10일 PM 8:29 UTCinvestigating

   We are currently experiencing a partial disruption affecting Take Home Tests in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 2026년 7월 10일 PM 9:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 7월 10일 PM 9:25 UTCresolved

   This incident has been resolved.

1. 2026년 7월 6일 PM 10:13 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 7월 6일 PM 10:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 7월 6일 PM 10:28 UTCresolved

   The token refresh server has been repaired.

1. 2026년 7월 2일 PM 5:00 UTCinvestigating

   We are currently experiencing a partial disruption affecting Sterling background checks. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 2026년 7월 6일 PM 8:35 UTCresolved

   We appreciate your patients. Sterling background checks are now fully functional.

1. 2026년 6월 29일 PM 5:16 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 6월 29일 PM 5:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 6월 29일 PM 8:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 29일 PM 8:44 UTCresolved

   This incident has been resolved.

1. 2026년 6월 26일 PM 1:24 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 6월 26일 PM 1:30 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 6월 26일 PM 2:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 26일 PM 3:25 UTCresolved

   This incident has been resolved.

1. 2026년 6월 19일 PM 5:24 UTCinvestigating

   We are currently investigating an issue where emails may not be sent for customers using custom SMTP routes with Microsoft 365.

2. 2026년 6월 19일 PM 6:39 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 6월 19일 PM 9:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 19일 PM 10:23 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 6월 19일 PM 10:24 UTCresolved

   This incident has been resolved.

1. 2026년 6월 18일 PM 12:35 UTCinvestigating

   We are currently experiencing a delay for Silo 1 in BIC data delivery.

2. 2026년 6월 18일 PM 1:02 UTCresolved

   This incident has been resolved.

1. 2026년 6월 17일 PM 12:55 UTCinvestigating

   We are currently experiencing a delay across all silos in BIC data delivery.

2. 2026년 6월 17일 PM 2:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 6월 18일 AM 7:57 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 6월 18일 AM 7:57 UTCresolved

   This incident has been resolved.

1. 2026년 6월 11일 PM 7:47 UTCmonitoring

   We are currently investigating an issue affecting offer workflows that rely on DocuSign. This appears to be related to an outage reported by DocuSign. Customers may experience delays or errors when completing DocuSign-backed offer signing workflows. We are monitoring the vendor incident and will share updates as we learn more.

2. 2026년 6월 12일 AM 12:40 UTCresolved

   DocuSign has marked the incident as resolved. If you experienced issues with DocuSign-related workflows earlier, please retry the affected action.

1. 2026년 6월 5일 PM 9:57 UTCmonitoring

   ADP added some additional validation logic around the State Tax / State Unemployment Insurance (SUI) Tax Code field for New Hire Exports from Greenhouse Onboarding. Exports without this field may be rejected by ADP. They are working on reverting the change.

2. 2026년 6월 5일 PM 10:00 UTCresolved

   ADP has reverted their change. All exports should now work as normal.

1. 2026년 5월 28일 PM 4:23 UTCinvestigating

   Some customers are experiencing errors while trying to send offers for signature. Adobe is currently experiencing an issue and they are investigating. We will continue to monitor the situation from our side.

2. 2026년 5월 28일 PM 6:29 UTCresolved

   This incident has been resolved.

1. 2026년 5월 27일 PM 3:08 UTCinvestigating

   Harvest API documentation site is currently experiencing an outage. Our documentation vendor is currently working to fix the issue.

2. 2026년 5월 27일 PM 9:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 28일 AM 11:34 UTCresolved

   Their outage has been resolved

1. 2026년 5월 22일 PM 3:49 UTCinvestigating

   We are currently experiencing an outage affecting Greenhouse Recruiting on silos 7, 8, and 9. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

2. 2026년 5월 22일 PM 4:25 UTCresolved

   An issue was identified in testing a new ingress configuration to route traffic into Greenhouse. We have restored the previous configuration and the issue appears to have been resolved.

3. 2026년 5월 27일 PM 2:39 UTCpostmortem

   **What happened:** During a planned migration process, we hit a scaling limit on a core infrastructure component which impacted certain customer traffic. **Impact:** A portion of customer traffic was dropped causing a full outage for customers on Silos 7, 8, and 9. **Fix:** The migration was rolled back in all customer environments. **Prevention:** The migration has not been reapplied and is on hold, pending further investigation by the team to establish a safe migration path.

1. 2026년 5월 20일 PM 3:05 UTCinvestigating

   Some customers are experiencing timeouts and errors when making requests to Harvest v3 on Silo 1. We are currently investigating this issue.

2. 2026년 5월 20일 PM 3:41 UTCresolved

   This incident has been resolved.

1. 2026년 5월 19일 PM 7:18 UTCinvestigating

   We are currently experiencing a partial disruption affecting Calendly interviews within Greenhouse Recruiting where the "Reschedule" and "Cancel" buttons are not appearing. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 2026년 5월 19일 PM 9:22 UTCinvestigating

   Greenhouse engineers have identified the source of the issue and are currently working on releasing a fix.

3. 2026년 5월 19일 PM 9:23 UTCidentified

   Greenhouse engineers have identified the source of the issue and are currently working on releasing a fix.

4. 2026년 5월 19일 PM 10:43 UTCmonitoring

   A fix was released and we are confirming that customer-reported issues have been resolved.

5. 2026년 5월 19일 PM 10:57 UTCresolved

   This incident has been resolved.

1. 2026년 5월 15일 PM 7:08 UTCresolved

   This morning, some third-party vendors received task reminder emails for tasks they had already been notified about. This was a one-time occurrence — we expect no additional emails to be sent as a result of this issue.

1. 2026년 5월 11일 PM 7:03 UTCidentified

   We are currently experiencing a partial disruption affecting job creation with approval custom fields in Greenhouse. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 2026년 5월 11일 PM 9:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 11일 PM 9:26 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026년 5월 11일 PM 9:42 UTCresolved

   This incident has been resolved.

1. 2026년 5월 11일 PM 7:01 UTCinvestigating

   We are currently experiencing a partial disruption affecting offer creation. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 2026년 5월 11일 PM 7:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 5월 11일 PM 8:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 5월 11일 PM 8:50 UTCresolved

   This incident has been resolved.