Harmonic 장애 기록

7 Harmonic incidents · 2019년 10월 — official updates, affected components, duration and resolution details.

Hub Performance Degradation

시작 2023년 3월 30일 PM 5:36 UTC 1h 40m

Outage중대한 인시던트

영향을 받은 구성 요소

Online SupportPortal LoginAPI

2023년 3월 30일 PM 5:36 UTCinvestigating
We observed performance degradation on vendor side starting from Mar 30, 2023 10:11am PDT. As a consequence, the Hub UI and a wide range of Hub APIs are currently affected. The team is in communication with the vendor and will keep monitoring the situation closely.
2023년 3월 30일 PM 7:16 UTCresolved
The degradation is recovered on Mar 30, 2023 11:00am PDT. We will keep close monitoring on any consequence status.

시작 2022년 10월 27일 AM 6:44 UTC 5h 16m

Pending

영향을 받은 구성 요소

Online SupportPortal LoginAPI

2022년 10월 27일 AM 6:44 UTCmonitoring
Due to performance degradation on vendor side (5:45 am UTC, Oct 27), users might experience slowness in Hub. SaaS clusters may experience loss of Hub connection. We are following up with vendors and will provide active update.
2022년 10월 27일 PM 12:00 UTCresolved
From our vendor, the issues has been resolved since 7:29 UTC, Oct 27.

시작 2022년 7월 19일 AM 2:18 UTC 1d 1h

Pending

2022년 7월 20일 AM 2:24 UTCresolved
Due to performance degradation on vendor side (2:01 pm UTC, Jul 19 to 7:14 pm UTC, Jul 19), users might experience slowness in Hub. SaaS clusters may experience loss of Hub connection. The issue is resolved now.

시작 2022년 6월 8일 PM 5:38 UTC 0m

Pending

2022년 6월 8일 PM 6:42 UTCresolved
Time: 2022 Jun 08, 17:38-17:55 Due to performance degradation on vendor side, Hub API is having increased error rate. SaaS clusters may experience loss of Hub connection. The issue is resolved now.

시작 2021년 9월 2일 PM 11:32 UTC 4h 59m

Outage중대한 인시던트

영향을 받은 구성 요소

API

2021년 9월 2일 PM 11:32 UTCinvestigating
We are currently investigating this issue.
2021년 9월 2일 PM 11:32 UTCinvestigating
We are continuing to investigate this issue.
2021년 9월 3일 AM 2:51 UTCinvestigating
The cause of the issues have been identified. We are trying to resume services by reducing the load of the faulty components, Hub features should be recovered but users might experience some instabilities. We will post further update in coming hours.
2021년 9월 3일 AM 2:54 UTCidentified
The issue has been identified and a fix is being implemented.
2021년 9월 3일 AM 3:04 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2021년 9월 3일 AM 4:31 UTCresolved
This incident has been resolved.

시작 2021년 8월 19일 PM 12:28 UTC 7h 5m

Issues경미한 인시던트

영향을 받은 구성 요소

Online SupportPortal LoginAPI

2021년 8월 19일 PM 12:28 UTCinvestigating
Due to performance degradation on vendor side, users can access the Harmonic Hub, but some functionality can be unavailable or running at less than optimal performance. We are working with the vendor to restore our services and will provide update soon.
2021년 8월 19일 PM 7:32 UTCinvestigating
Incident resolved.
2021년 8월 19일 PM 7:33 UTCresolved
This incident has been resolved.

시작 2019년 10월 25일 PM 4:54 UTC 1h 57m

Outage중대한 인시던트

영향을 받은 구성 요소

Online SupportPortal Login

2019년 10월 25일 PM 4:54 UTCinvestigating
“we are investigating reports of slow responses when attempting to connect to the HUB portal”
2019년 10월 25일 PM 5:09 UTCinvestigating
We are continuing to investigate the issue. If you have any issues contacting Harmonic support via Hub, please check other options to contact us". https://www.harmonicinc.com/video-appliances-software/technical-support/call-support/
2019년 10월 25일 PM 6:37 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2019년 10월 25일 PM 6:51 UTCresolved
This incident has been resolved.

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