Hiver 장애 기록

1. 2026년 8월 3일 오전 9:38 UTCidentified

   우리는 현재 이메일 동기화 및 이메일 할당에 영향을 미치는 문제점을 조사하고 있습니다. 우리의 엔지니어링 팀은 뿌리 원인을 식별하기 위해 적극적으로 노력하고 있습니다. 우리는 상황을 감시하고 다음 30 분 안에 업데이트를 제공할 것입니다.

2. 2026년 8월 3일 오전 9:46 UTCmonitoring

   우리는 수정을 배포하고 모든 것을 보장하기 위해 시스템을 밀접하게 모니터링하고 예상대로 회복합니다. 우리의 최고 우선권은 완전히 기능을 복원하기 때문에 혼란없이 Hiver를 계속 사용할 수 있습니다. 우리는 더 많은 정보가 가능한 한 빨리 우리의 다음 업데이트를 공유 할 것입니다.

3. 2026년 8월 3일 오전 9:52 UTCresolved

   이메일 동기화 및 이메일 할당에 영향을 미치는 문제는 해결되었습니다. 모든 서비스는 현재 운영 중입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 오후 12:01 UTCmonitoring

   우리는 현재 Amazon Web Services (AWS), 인프라 제공 업체 중 하나 인 Amazon Web Services (AWS)가 진행중인 Hiver에 영향을 미치는 서비스 중단을 경험하고 있습니다. 결과적으로 일부 사용자는 Hiver 서비스와 문제가 발생할 수 있습니다. 우리의 팀은 적극적으로 상황을 모니터링하고 영향을 최소화하기 위해 노력하고 있습니다. 더 많은 정보로 더 많은 업데이트를 제공할 것입니다.

2. 2026년 7월 24일 오후 12:11 UTCmonitoring

   AWS 서비스로 복구의 초기 징후가 안정화되기 시작합니다. Hiver 서비스는 점차적으로 회복됩니다. 우리의 팀은 밀접하게 상황을 감시하고 우리가 가득 차있는 서비스 회복을 향해 일하기 때문에 더 새롭게 제공할 것입니다.

3. 2026년 7월 24일 오후 1:16 UTCresolved

   AWS 서비스 중단은 해결되었습니다, Hiver 서비스는 완전히 회복되었습니다. 당신의 인내와 이해에 감사드립니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 13일 오전 8:08 UTCinvestigating

   We are currently investigating an issue where some users are unable to change email statuses and assign emails in Hiver for Gmail. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and will continue to share updates here as we make progress.

2. 2026년 5월 13일 오전 8:13 UTCidentified

   We have identified the cause of the issue affecting the ability to change email statuses and assign emails in Hiver for Gmail. Our engineering team is currently working on implementing a fix and restoring full functionality as quickly as possible.

3. 2026년 5월 13일 오전 8:16 UTCresolved

   The issue affecting the ability to change email statuses and assign emails in Hiver for Gmail has now been resolved. Our engineering team has implemented the fix, and services are operating normally again.

1. 2026년 5월 4일 오후 3:55 UTCidentified

   We are experiencing issues with email synchronization. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes.

2. 2026년 5월 4일 오후 4:22 UTCidentified

   We’re currently investigating an issue affecting email synchronization. Our engineering team is actively working to identify the root cause and resolve it at the earliest. We’re closely monitoring the situation and will share the next update as soon as possible.

3. 2026년 5월 4일 오후 5:03 UTCidentified

   Our engineering team continues to investigate the email synchronization issue. We are making progress in narrowing down the root cause and will share a more detailed update within the next 60 minutes. Thank you for your patience.

4. 2026년 5월 4일 오후 5:48 UTCidentified

   We sincerely apologize for the continued disruption. Our engineering team is still actively investigating the email synchronization issue and working with urgency to resolve it. We will continue to share updates here as soon as possible.

5. 2026년 5월 4일 오후 5:48 UTCidentified

   We are continuing to work on a fix for this issue.

6. 2026년 5월 4일 오후 6:39 UTCidentified

   We recognize the inconvenience this has caused and sincerely regret the disruption. The team is investigating the issue with high priority and working to restore normal service as quickly as possible. Thank you for your continued understanding.

7. 2026년 5월 4일 오후 8:47 UTCidentified

   We understand the inconvenience this may have caused and sincerely apologize for the disruption. Our team is actively investigating the issue as a top priority and is working to restore full service at the earliest. We appreciate your patience and understanding.

8. 2026년 5월 4일 오후 10:05 UTCidentified

   We recognize the impact this email synchronization issue is having and sincerely apologize for the inconvenience caused. Our engineering team is investigating this as a top priority and remains fully engaged in restoring normal service. We will share the next update as soon as more information becomes available.

9. 2026년 5월 4일 오후 10:47 UTCmonitoring

   Email synchronization is currently recovering, and our team is closely monitoring progress to ensure full restoration of functionality.

10. 2026년 5월 4일 오후 11:51 UTCmonitoring

    Hiver’s email synchronization is still recovering, and our team continues to monitor progress closely. We will share another update once it is fully restored.

11. 2026년 5월 5일 오전 1:42 UTCresolved

    Hiver’s email synchronization has been fully recovered. All services are up and running.

12. 2026년 5월 6일 오후 3:49 UTCpostmortem

    # **Incident postmortem: Email Sync Delay in Shared Inboxes** > Total downtime > > **6.5 hrs** > > Uptime in May 2026 > > **98.95%** > > Prior 12-month avg uptime of Hiver Services > > **≈ 99.98%** **What happened** On May 4, 2026, new incoming emails stopped appearing in Hiver shared inboxes for approximately 6.5 hours. The root cause was an unexpected and severe surge in message queue volume that overwhelmed a core infrastructure component — the Sync Engine — responsible for pulling emails from Gmail into Hiver in real time. Hiver's infrastructure is designed to handle up to 2× our peak traffic at all times. This is one reason we have maintained near-perfect uptime over the past two years. On this occasion, the surge exceeded even that ceiling, bringing the Sync Engine to a near-complete halt. **What we've done immediately** Our engineers have done a deep analysis of this incident. As a remediation step, we have added more elasticity to the message queues infrastructure so that it has more headroom for future surges. We are also committed to migrate additional queues incrementally and completely to the elastic queue infrastructure over the coming weeks. **What we're doing next** Beyond the immediate fixes, we are evaluating several longer-term improvements including faster detection-to-recovery workflows and more granular controls during abnormal volume conditions. We will keep sharing further details on this page as we make progress.

1. 2026년 4월 29일 오후 3:39 UTCresolved

   On April 28th at 3:05 PM UTC, Hiver faced an issue with Chat services, which lasted for about 43 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 3:48 PM UTC.

1. 2026년 3월 31일 오후 3:34 UTCinvestigating

   Due to an ongoing Google authorization issue, creating new Shared Mailboxes and reauthorizing Google user or group inboxes is currently unavailable. Our team is actively working with Google to resolve this at the earliest. If you need any assistance, please reach out to [email protected].

2. 2026년 4월 1일 오전 8:02 UTCresolved

   This incident has been resolved.

1. 2026년 3월 27일 오전 11:53 UTCidentified

   We’re currently experiencing an issue with email sync in Hiver. Our engineering team is actively investigating and working to resolve this. We’ll share the next update within the next 30 minutes.

2. 2026년 3월 27일 오후 12:40 UTCresolved

   We're back! All our Hiver services are up and running now. We thank you for your patience.

1. 2025년 11월 18일 오후 5:12 UTCresolved

   On November 18th at 6:30 AM UTC, Hiver faced an issue with Automation services, which lasted for about 1 hour 30 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 8:00 AM UTC.

1. 2025년 10월 6일 오후 4:49 UTCinvestigating

   We are currently investigating issues affecting the performance of Hiver's Activity Panel. Our engineering team is actively working on diagnosing and resolving the problem. We will provide an update within the next 30 minutes.

2. 2025년 10월 6일 오후 5:26 UTCinvestigating

   Our engineering team continues to investigate the cause of the degraded performance affecting Hiver’s Activity Panel. We are actively working to identify the root cause and will share the next update within 30 minutes.

3. 2025년 10월 6일 오후 5:47 UTCresolved

   We’ve deployed a fix, and all Hiver services are now fully operational. Thank you for your patience while we worked to resolve this issue.

1. 2025년 9월 24일 오전 11:14 UTCidentified

   We’ve received reports from customers in the European region that the Hiver extension isn’t loading. Our engineering team is actively looking into it, and we’ll provide an update within the next 30 minutes.

2. 2025년 9월 24일 오전 11:53 UTCidentified

   The issue with the Hiver extension in the European region has been fully resolved. Services are operating normally, and we truly appreciate your patience and understanding.

3. 2025년 9월 24일 오후 12:53 UTCresolved

   This incident has been resolved.

1. 2025년 4월 1일 오후 2:31 UTCresolved

   On April 1, 2025, at approximately 08:15 AM UTC, Hiver encountered delays in email synchronization, lasting about 45 minutes. Our engineers identified the root cause and fully resolved the issue by 09:00 AM UTC.

1. 2025년 3월 25일 오전 9:35 UTCidentified

   We are currently investigating issues with the Hiver extension. Our engineering team is actively working to identify the root cause. The next update will be provided within 30 minutes.

2. 2025년 3월 25일 오전 9:52 UTCidentified

   We are actively deploying a fix for the issue with the Hiver extension. Our engineering team is working to resolve this as quickly as possible. We appreciate your patience.

3. 2025년 3월 25일 오전 9:53 UTCresolved

   All Hiver services are now fully operational. We thank you for your patience and understanding.

1. 2025년 1월 27일 오전 10:35 UTCidentified

   We are currently facing issues with Hiver's Chat services. Our top engineers are actively working to diagnose and resolve the problem. We will provide the next update within 30 minutes.

2. 2025년 1월 27일 오전 10:44 UTCresolved

   The engineering team has successfully resolved the issue. All Hiver services are fully operational. We appreciate your patience and understanding.

1. 2025년 1월 7일 오후 10:06 UTCinvestigating

   Hiver services are currently experiencing degraded performance. Our engineers are actively working on resolving the issue, and we'll provide an update within the next 30 minutes.

2. 2025년 1월 7일 오후 10:37 UTCidentified

   We are actively deploying a fix and our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and will provide further updates shortly.

3. 2025년 1월 7일 오후 10:56 UTCmonitoring

   We’ve deployed the fix and are actively monitoring the system to ensure there is no further degradation in Hiver’s performance. Our priority is to maintain smooth and uninterrupted service. We’ll provide the next update as soon as it’s available.

4. 2025년 1월 7일 오후 11:08 UTCresolved

   We’re back! All Hiver services are now fully operational. Thank you for your patience and understanding.

1. 2025년 1월 2일 오후 1:51 UTCidentified

   We're currently encountering an issue with the Hiver extension. Our top engineers are actively diagnosing the problem, and we will provide the next update within 30 minutes.

2. 2025년 1월 2일 오후 2:21 UTCresolved

   The issue has been resolved, and all Hiver services are back online. Thank you for your patience.

1. 2024년 12월 5일 오후 3:50 UTCresolved

   The sync process was delayed due to Gmail API failure, impacting operations from 10:30 AM to 11:30 AM GMT. The issue has now been fully resolved, and services are back to normal.

1. 2024년 12월 5일 오후 3:56 UTCresolved

   Hiver's Activity Panel services experienced downtime. The issue is now resolved and services are fully operational.

1. 2024년 9월 13일 오후 4:12 UTCinvestigating

   We are aware of the "Gmail API error" impacting a subset of users and our team is actively investigating it. We will provide the next update in 30 minutes. Thank you for your patience as we work to resolve this matter.

2. 2024년 9월 13일 오후 5:15 UTCresolved

   Hiver services are now fully operational. The issue was caused by Gmail API failures. Thank you for your patience.

1. 2024년 8월 1일 오전 11:06 UTCresolved

   Hiver's services are currently experiencing performance degradation. Few users reported delay in loading of Hiver's Activity Panel. This incident occurred between 2:18 PM UTC and 2:41 PM UTC on August 31st. Our engineering team investigated the root cause and a fix has been rolled out.

1. 2024년 7월 23일 오후 3:35 UTCidentified

   We are experiencing issues with email synchronization. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes.

2. 2024년 7월 23일 오후 4:12 UTCidentified

   Our engineers are continuing to investigate the delay in email synchronization. We are actively working on this and are committed to resolving it as quickly as possible. Rest assured, we will provide an update within 30 minutes.

3. 2024년 7월 23일 오후 5:03 UTCidentified

   Our engineers are diligently working to resolve the email synchronization issue. Rest assured, we are committed to restoring full functionality as swiftly as possible. We will share another update within the next 30 minutes.

4. 2024년 7월 23일 오후 6:09 UTCresolved

   We have deployed the fix and are monitoring the system. All Hiver services are up and running again. We are grateful for your patience and understanding.