Identity Automation 장애 기록

1. 2026년 9월 9일 PM 4:11 UTCresolved

   September 9, 2026 8:24AM CDT Investigating - We have had some reports that some AT&T users are not receiving SMS messages. September 9, 2026 9:40AM CDT Monitoring - We are currently monitoring reports of SMS delivery failures affecting AT&T subscribers. Our team has confirmed the issue originates on AT&T's network and that our platform is operating normally. AT&T users may experience delayed or failed delivery of SMS messages, including MFA verification codes and password reset notifications. Users on other carriers are not affected. If you are unable to complete an action that requires SMS, please try again — some messages are still being delivered successfully. We will provide updates as conditions change. We apologize for any inconvenience. September 9, 2026 11:11AM CDT Resolved - SMS delivery to AT&T customers appears to have been restored as of approximately 10:45 AM CDT on September 9, 2026. Beginning around 5:00 AM CDT, a subset of AT&T phone numbers were not receiving SMS messages. Delivery rates have since returned to normal. We were unable to determine a root cause, as this appeared to be a carrier-side issue outside of our platform. We apologize for the inconvenience.

1. 2026년 8월 20일 PM 7:10 UTCresolved

   8월 17, 2026 10:24오전 CDT Identified - 사용자는 Insights/Analytics 대쉬보드를 로드할 수 없습니다. 우리는 문제를 재현하고 수정 작업을하고 있습니다. 8월 20, 2026 2:10PM CDT 해결 - 우리는 일부 대시보드 및 위젯 리소스가 설정을 변경하는 구성 문제를 확인. 즉각적인 수정이 구현됩니다. 장기적인 수정은 향후 출시 예정입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 9일 AM 10:00 UTCresolved

   August 4, 2026 2:35PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates August 8, 2026 8:00PM CDT Active - Scheduled maintenance is starting. August 9, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.

1. 2026년 7월 26일 AM 10:00 UTCresolved

   7월 21, 2026 2:24오후 CDT 계획된 - 미국 클러스터의 고객은 계획된 가동 중단 사건 도중 intermittent 체계 unavailability를 경험할지도 모릅니다. 변경 사항: - RapidIdentity Cloud 월간 유지보수 업데이트 - 보안 패치 포함 클라우드 인프라 업데이트 - 네트워킹 및 신뢰성 업데이트 7월 25, 2026 8:00PM CDT Active - 일정 유지 보수가 시작됩니다. 7월 26, 2026 5:00AM CDT 완료 - 일정한 정비가 완료됩니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 28일 AM 10:00 UTCresolved

   June 23, 2026 2:15PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates June 27, 2026 8:00PM CDT Active - Scheduled maintenance is starting. June 28, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.

1. 2026년 5월 31일 AM 10:00 UTCresolved

   May 27, 2026 2:00PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates May 30, 2026 8:00PM CDT Active - Scheduled maintenance is starting. May 31, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.

1. 2026년 4월 26일 AM 10:00 UTCresolved

   April 21, 2026 2:32PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates April 25, 2026 8:00PM CDT Active - Scheduled maintenance is starting. April 26, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.

1. 2026년 3월 29일 AM 10:00 UTCresolved

   March 24, 2026 3:39PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates March 28, 2026 8:00PM CDT Active - Scheduled maintenance is starting. March 29, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.

1. 2026년 3월 9일 PM 1:34 UTCresolved

   March 6, 2026 8:24AM CST Investigating - Customers have reported that some Verizon users are having issues receiving SMS messages. At this time, other carriers are not affected. March 9, 2026 8:34AM CDT Resolved - Customers have reported that messages are being delivered. This issue was contained within the carrier's network--we have no additional information regarding root cause at this time.

1. 2026년 3월 1일 AM 11:00 UTCresolved

   February 24, 2026 2:16PM CST Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates February 28, 2026 8:00PM CST Active - Scheduled maintenance is starting. March 1, 2026 5:00AM CST Completed - Scheduled maintenance is complete.

1. 2026년 1월 25일 AM 11:00 UTCresolved

   January 20, 2026 2:13PM CST Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates January 24, 2026 8:00PM CST Active - Scheduled maintenance is starting. January 25, 2026 5:00AM CST Completed - Scheduled maintenance is complete.

1. 2026년 1월 8일 PM 8:15 UTCresolved

   January 8, 2026 8:10AM CST Investigating - We have seen an increase in error rates when sending SMS messages and Emails. We are investigating and will update this incident as needed. January 8, 2026 9:10AM CST Investigating - We have escalated this issue up to our email provider and are awaiting their investigation results. January 8, 2026 9:30AM CST Investigating - Our email provider is continuing to investigate the issue January 8, 2026 9:58AM CST Investigating - Still investigating January 8, 2026 10:20AM CST Monitoring - The email provider has remediated the problem that was causing email to not send. We are monitoring the situation. January 8, 2026 2:15PM CST Resolved - The underlying issue has been resolved and the SMS / Email service is operational again.

1. 2025년 12월 21일 AM 11:00 UTCresolved

   December 16, 2025 3:06PM CST Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates December 20, 2025 8:00PM CST Active - Scheduled maintenance is starting. December 21, 2025 5:00AM CST Completed - Scheduled maintenance is complete.