Insightly 장애 기록

1. 2026년 8월 26일 오후 9:58 UTCresolved

   PM 1:51 PM 및 2:45 PM PDT 사이, 일부 고객은 오류를 경험하고 로그인 할 수 없습니다. 문제 해결 및 서비스는 오후 2시 45분으로 완전히 복원되었습니다. 우리는 중단을 위해 감시자와 apologize 계속됩니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 28일 오후 10:59 UTCidentified

   We have identified that a specific email domain is currently being flagged by some providers, affecting the delivery of marketing emails. Our team is actively working on restoring. We will provide updates as we progress toward full resolution.

2. 2026년 4월 28일 오후 11:56 UTCmonitoring

   We have implemented a fix for the domain reputation issues and are seeing marketing emails successfully reaching inboxes again. We are currently monitoring at this time.

3. 2026년 4월 30일 오후 6:50 UTCresolved

   The issue has been resolved since the 28th.

1. 2026년 2월 24일 오후 9:01 UTCidentified

   We have identified the underlying issue contributing to elevated new grant creation feature. Additional information: https://status-v3.nylas.com/incidents/5znbs35pn314

2. 2026년 2월 24일 오후 10:51 UTCresolved

   This incident has been resolved.

1. 2025년 7월 28일 오후 11:28 UTCinvestigating

   Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of pp to 70 Min. We are working to reduce this delay back down to normal levels.

2. 2025년 7월 29일 오후 3:04 UTCidentified

   We've identified the cause, have eliminated the delays, and will be implementing a longer-term solution shortly.

3. 2025년 7월 29일 오후 11:37 UTCresolved

   We have implemented a fix for the issue and have had no delays over the past 18 hours.

1. 2025년 7월 24일 오후 6:04 UTCresolved

   We experienced a service disruption between 5:00 PM and 6:10 PM, affecting both our API and application services. The issue was caused by a host failure within our infrastructure. Our team identified the root cause and restored service by 6:10 PM. We are continuing to monitor the system and will implement safeguards to prevent a recurrence. We apologize for the inconvenience and appreciate your patience.

1. 2025년 5월 29일 오후 9:40 UTCidentified

   We are currently experiencing a delay in processing Webhook communication to external systems, triggering of AppConnect recipes, and Workflows of up to 20 minutes. We are working to reduce this delay back down to normal levels.

2. 2025년 5월 29일 오후 10:50 UTCresolved

   We have resolved the delays in processing Webhook communication to external systems, triggering of AppConnect recipes, and Workflows.

1. 2025년 5월 28일 오후 9:05 UTCinvestigating

   Insightly is currently experiencing a delay in sending outbound email notifications. This is only affecting our CRM and Service applications; the Marketing application is not affected.

2. 2025년 5월 28일 오후 9:49 UTCmonitoring

   We've identified the reason for the delays, and have implemented a fix. We will continue to monitor the message flows.

3. 2025년 5월 29일 오전 2:33 UTCresolved

   This incident has been resolved.

1. 2024년 7월 19일 오전 6:36 UTCidentified

   We've identified a problem & are working with the vendor towards a solution

2. 2024년 7월 19일 오전 8:51 UTCmonitoring

   We've implemented a fix & monitoring the platform stability

3. 2024년 7월 19일 오전 9:45 UTCresolved

   This incident has been resolved.

1. 2024년 6월 27일 오후 2:46 UTCinvestigating

   We're investigating a 503 & 504 error when navigating to login.insightly.com

2. 2024년 6월 27일 오후 3:19 UTCmonitoring

   A fix has been implemented & login.insightly.com has returned to operational. We are continuing to monitor the login page

3. 2024년 6월 27일 오후 6:22 UTCresolved

   The issue had been resolved by 8:30am PT & we will continue to monitor

1. 2024년 5월 31일 오후 3:31 UTCinvestigating

   Some customers are experiencing DNS resolution problems when using their custom support portal domain names. We are investigating it now and will update you shortly.

2. 2024년 5월 31일 오후 4:15 UTCidentified

   We've identified the component that is causing the failure and are working with the provider to remediate the issue.

3. 2024년 5월 31일 오후 5:32 UTCmonitoring

   Service has been restored, and we are continuing to monitor the redirect platform stability.

4. 2024년 5월 31일 오후 7:25 UTCresolved

   This incident has been resolved.

1. 2024년 4월 17일 오후 11:52 UTCinvestigating

   We are currently investigating an issue that is impacting the performance of functions like Audit Log, Notifications, Workflows, AppConnect, and Search.

2. 2024년 4월 17일 오후 11:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 4월 18일 오전 2:39 UTCresolved

   This incident has been resolved.

1. 2024년 3월 5일 오후 4:08 UTCinvestigating

   We are investigating issues with SSO logins using Google workspace accounts that are intermittently failing. We are engaged on this and will continue updating as we know more.

2. 2024년 3월 5일 오후 4:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 3월 5일 오후 4:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024년 3월 5일 오후 4:47 UTCresolved

   This incident has been resolved.

1. 2024년 1월 5일 오후 4:30 UTCinvestigating

   Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of up to 45 Min. We are working to reduce this delay back down to normal levels.

2. 2024년 1월 5일 오후 6:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 1월 5일 오후 9:26 UTCresolved

   This incident has been resolved.

1. 2023년 11월 14일 오후 9:13 UTCinvestigating

   We are currently investigating an issue impacting Global Search. Object based search is functional.

2. 2023년 11월 14일 오후 9:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023년 11월 14일 오후 11:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2023년 11월 14일 오후 11:35 UTCresolved

   This incident has been resolved.

1. 2023년 9월 25일 오후 4:18 UTCinvestigating

   We are investigating a slowdown in application performance.

2. 2023년 9월 25일 오후 5:07 UTCidentified

   We've identified a cause for the performance issue and have implemented a fix.

3. 2023년 9월 25일 오후 5:42 UTCmonitoring

   We have implemented an update to return performance to normal, and are continuing to monitor the results.

4. 2023년 9월 25일 오후 6:31 UTCresolved

   This performance incident has been resolved, and services are back to normal operation.

1. 2023년 8월 22일 오후 11:12 UTCinvestigating

   We are currently investigating a slow down in processing webhooks, audit log events, workflow automation actions, and search sync.

2. 2023년 8월 23일 오전 1:03 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023년 8월 23일 오전 3:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2023년 8월 23일 오전 4:09 UTCresolved

   This incident has been resolved.

1. 2023년 8월 4일 오후 6:26 UTCinvestigating

   We've experiencing errors on the email creation components of our Marketing application affecting the design steps within email creation. The CRM and Support application, along with the other Marketing application features, are unaffected.

2. 2023년 8월 4일 오후 7:33 UTCresolved

   This incident has been resolved.

1. 2023년 8월 2일 오전 8:38 UTCinvestigating

   We are investigating elevated error rates with our API.

2. 2023년 8월 2일 오전 9:13 UTCidentified

   We've identified the cause of the errors, and are working on a resolution.

3. 2023년 8월 2일 오전 11:01 UTCidentified

   We've implemented an update and all systems are functional.

4. 2023년 8월 2일 오전 11:02 UTCresolved

   This incident has been resolved.

1. 2023년 6월 20일 오후 11:57 UTCinvestigating

   We are seeing elevated timeout rates and are investigating.

2. 2023년 6월 21일 오전 12:02 UTCmonitoring

   We have identified the issue and have implemented a fix.

3. 2023년 6월 21일 오전 12:05 UTCresolved

   The incident has ben resolved, and all systems are functioning as expected.

1. 2023년 5월 4일 오후 5:15 UTCinvestigating

   Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of up to 90 Min. We are working to reduce this delay back down to normal levels.

2. 2023년 5월 4일 오후 5:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023년 5월 4일 오후 7:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2023년 5월 5일 오전 5:31 UTCresolved

   This incident has been resolved.