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    Intricately 장애 기록

    15 Intricately incidents · 2019년 7월 — official updates, affected components, duration and resolution details.

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    Hardware incident with our primary database

    시작 2024년 11월 29일 오후 11:17 UTC · 52m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 2024년 11월 29일 오후 11:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2024년 11월 29일 오후 11:22 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2024년 11월 30일 오전 12:09 UTCresolved

      This incident has been resolved.

    Availability of Intricately Platform

    시작 2022년 2월 24일 오후 5:07 UTC · 17m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Enrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 2022년 2월 24일 오후 5:07 UTCinvestigating

      Our engineering team is investigating a connectivity issue affecting Intricately Platforms. Users can't currently access the Intricately platform and the Chrome Extension. We'll keep this page updated.

    2. 2022년 2월 24일 오후 5:18 UTCmonitoring

      The affected components are operational, and we're monitoring the results.

    3. 2022년 2월 24일 오후 5:25 UTCresolved

      This incident has been resolved.

    Salesforce Connector Enrichment Delays

    시작 2021년 9월 17일 오후 3:45 UTC · 5h 15m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Enrichment
    1. 2021년 9월 17일 오후 3:45 UTCidentified

      We are experiencing delays enriching Salesforce records due to a large increase in enrichment requests. We're working on scaling up our capacity to bring enrichment times back down to a few seconds.

    2. 2021년 9월 17일 오후 3:45 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2021년 9월 17일 오후 4:04 UTCmonitoring

      We have stabilized Salesforce record enrichment times. We'll continue to actively monitor enrichment times to ensure continued smooth operation.

    4. 2021년 9월 17일 오후 9:00 UTCresolved

      This incident has been resolved.

    Salesforce Connector Enrichment Delays

    시작 2021년 9월 1일 오후 11:31 UTC · 23h 16m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Enrichment
    1. 2021년 9월 1일 오후 11:31 UTCinvestigating

      We are currently investigating Salesforce record enrichment delays with our Salesforce Connector. We'll provide further updates as soon as we have them.

    2. 2021년 9월 2일 오전 4:06 UTCmonitoring

      We have stabilized Salesforce record enrichment times by scaling up our infrastructure. We'll continue to actively monitor enrichment times for the next 24 hours to ensure continued smooth operation.

    3. 2021년 9월 2일 오후 10:48 UTCresolved

      This incident has been resolved.

    Salesforce record enrichment issues

    시작 2021년 6월 23일 오후 11:38 UTC · 1d 10h

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Enrichment
    1. 2021년 6월 23일 오후 11:38 UTCinvestigating

      We are actively investigating intermittent Salesforce record enrichment failures. We will provide additional updates as soon as they become available.

    2. 2021년 6월 24일 오후 1:38 UTCinvestigating

      We are deploying an emergency release this morning to give us greater visibility into the issue.

    3. 2021년 6월 24일 오후 8:11 UTCinvestigating

      All Salesforce Lead and Account records created as of 15 minutes ago have been enriched and all enrichment failures we have encountered throughout our investigation have been due to Salesforce field validation errors (issues with the Salesforce record, unrelated to Intricately). We continue to investigate anecdotal reports of records not being enriched and will post updates as we have them.

    4. 2021년 6월 25일 오전 10:26 UTCmonitoring

      Our Salesforce Connector has been operating smoothly for the past 36 hours without any enrichment failures or delays. All enrichment errors thus far have been attributed to Salesforce record validation errors, unrelated to the Salesforce Connector itself. We continue to closely monitor Salesforce record enrichment but, at this time, are marking this incident as resolved.

    5. 2021년 6월 25일 오전 10:27 UTCresolved

      This incident has been resolved.

    Email delivery delays

    시작 2021년 5월 13일 오후 6:16 UTC · 3h 9m

    Pending
    영향을 받은 구성 요소
    Login and Signup
    1. 2021년 5월 13일 오후 6:16 UTCinvestigating

      We are investigating reports of email delivery delays. We'll be providing updates ahere s soon as we have them.

    2. 2021년 5월 13일 오후 9:25 UTCresolved

      All email delivery is now back to normal.

    CSV file enrichment uploads are not working

    시작 2021년 4월 26일 오후 3:26 UTC · 12m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    List Enrichment
    1. 2021년 4월 26일 오후 3:26 UTCinvestigating

      We are currently investigating this issue. Note: Enriching domains by pasting them directly into intricately.com continues to work without issue.

    2. 2021년 4월 26일 오후 3:38 UTCresolved

      This incident has been resolved and all enrichment services are operational.

    Smart Lists are currently unavailable

    시작 2021년 1월 11일 오후 7:29 UTC · 33m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Smart Lists
    1. 2021년 1월 11일 오후 7:29 UTCinvestigating

      We are actively working on restoring Smart List functionality.

    2. 2021년 1월 11일 오후 8:03 UTCresolved

      This incident has been resolved.

    Delays in Data Deliveries

    시작 2021년 1월 4일 오후 6:05 UTC · 0m

    Issues경미한 인시던트
    1. 2021년 1월 7일 오후 6:20 UTCresolved

      We are investigating delays in data deliveries due to availability issues from one of our infrastructure providers.

    Service Outage

    시작 2020년 11월 3일 오후 7:39 UTC · 1h 9m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 2020년 11월 3일 오후 7:39 UTCinvestigating

      We are currently investigating this incident.

    2. 2020년 11월 3일 오후 8:48 UTCresolved

      This incident has been resolved.

    Emergency Maintenance (Network Connectivity Issues)

    시작 2020년 10월 29일 오후 9:23 UTC · 1h 24m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 2020년 10월 29일 오후 9:23 UTCinvestigating

      Our web / API platform is experiencing network connectivity issues - we are actively investigating this incident.

    2. 2020년 10월 30일 오전 3:40 UTCresolved

      This incident has been resolved.

    Smart List Creation Experience Degraded

    시작 2020년 6월 15일 오후 7:52 UTC · 8h 21m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Smart Lists
    1. 2020년 6월 15일 오후 7:52 UTCinvestigating

      Our new Smart Lists creation page is missing welcome messaging and instructions for how to create your Smart List. We are currently investigating this issue.

    2. 2020년 6월 16일 오전 12:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2020년 6월 16일 오전 4:12 UTCresolved

      This incident has been resolved.

    Smart List Download Notification Email Delivery Delays

    시작 2020년 6월 15일 오후 6:44 UTC · 0m

    Pending
    영향을 받은 구성 요소
    Smart Lists
    1. 2020년 6월 15일 오후 6:44 UTCresolved

      This incident has been resolved.

    APIs and intricately.com application are down

    시작 2019년 7월 11일 오후 6:38 UTC · 3m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Enrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 2019년 7월 11일 오후 6:38 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2019년 7월 11일 오후 6:41 UTCresolved

      This incident has been resolved.

    Unable to create new Smart Lists

    시작 2019년 7월 5일 오후 4:39 UTC · 26m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Smart Lists
    1. 2019년 7월 5일 오후 4:39 UTCinvestigating

      We are currently investigating this issue.

    2. 2019년 7월 5일 오후 5:04 UTCresolved

      Smart List operation is now back to normal.