Invoca 장애 기록

1. 2026년 8월 17일 PM 5:50 UTCresolved

   7월 2026 Invoca 가용성 미터 통화 여정: 100% 웹/API: 99.89%

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 12일 PM 9:53 UTCidentified

   We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.

2. 2026년 8월 12일 PM 11:40 UTCresolved

   This issue has been resolved. Smart Alerts emails are now sending as expected.

1. 2026년 7월 22일 PM 2:07 UTCresolved

   June 2026 Invoca 가용성 미터 통화 여정: 100% 웹 / API : 100 %

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 22일 PM 1:13 UTCinvestigating

   우리는 현재 Invoca 플랫폼에서 숫자 스왑 및 통화 attribution에 영향을 미치는 문제점을 조사하고 있습니다. 고객은 이 시간에 누락되거나 지연된 attribution 자료를 경험할 수 있습니다. 우리의 엔지니어링 팀은 서비스를 복원하기 위해 적극적으로 노력하고 있습니다.

2. 2026년 7월 22일 PM 1:46 UTCmonitoring

   우리의 공학 팀은 파악하고 underlying 문제점을 해결했습니다. 서비스는 재시작 및 숫자 스왑 및 통화 attribution은 복원됩니다. 우리는 적극적으로 전체 복구를 확인하기 위해 모니터링

3. 2026년 7월 22일 PM 1:57 UTCresolved

   이 사건은 해결되었습니다. 중단은 우리의 서버 중 하나에 기계설비 실패에 기인했습니다, 일시적으로 우리의 동적인 수 삽입을 가지고 가고 따로따로 attribution 서비스를 부르. 우리의 기술설계 팀은 영향을 받은 기계설비, 회복된 서비스를 대체하고, 가득 차있는 회복을 확인했습니다 충격 창: 5:50AM - 6:37AM PDT

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 8일 PM 6:33 UTCinvestigating

   Invoca는 현재 신호 파일 처리 지연을 경험하고있다 (설명서 및 자동화 된 파일 가져 오기) 7 월 8, 2026 에 10:30 AM PT, 정상적인 서비스 예상으로 3:00-6:00 PM PT 오늘. 이 창에서 제출 된 모든 파일은 퀴즈되고 작업이 필요하지 않습니다. 다른 모든 신호 관련 서비스는 일반적으로 운영됩니다.

2. 2026년 7월 8일 PM 10:56 UTCmonitoring

   Signal file processing has now was restartd and we are monitoring to ensure all queued files are processing as 예상대로.

3. 2026년 7월 9일 AM 12:52 UTCmonitoring

   우리는 더 많은 문제를 모니터링하고 있습니다.

4. 2026년 7월 9일 AM 12:53 UTCresolved

   Signal uploads은 성공적으로 처리하고 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 19일 AM 11:54 UTCinvestigating

   We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.

2. 2026년 6월 19일 PM 12:23 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 6월 19일 PM 12:58 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 2026년 6월 19일 PM 1:23 UTCresolved

   The incident has been resolved. Reports, dashboards and webhooks are firing as expected.

1. 2026년 6월 9일 PM 10:47 UTCresolved

   May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%

1. 2026년 5월 26일 PM 6:46 UTCresolved

   From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.

1. 2026년 5월 8일 PM 6:59 UTCresolved

   April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%

1. 2026년 5월 8일 PM 4:29 UTCmonitoring

   We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.

2. 2026년 5월 8일 PM 6:54 UTCmonitoring

   AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.

3. 2026년 5월 8일 PM 11:23 UTCmonitoring

   We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary

4. 2026년 5월 10일 PM 6:26 UTCresolved

   The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.

1. 2026년 4월 13일 PM 4:42 UTCresolved

   March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 2026년 4월 7일 PM 6:45 UTCidentified

   We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.

2. 2026년 4월 7일 PM 6:50 UTCresolved

   This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.

1. 2026년 4월 6일 PM 6:58 UTCinvestigating

   We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.

2. 2026년 4월 6일 PM 7:48 UTCmonitoring

   Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.

3. 2026년 4월 6일 PM 8:35 UTCresolved

   Platform latency issue has been resolved.

1. 2026년 3월 1일 AM 9:17 UTCresolved

   February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 2026년 2월 27일 PM 5:31 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]

2. 2026년 2월 27일 PM 5:57 UTCresolved

   The Invoca Support Portal is now fully accessible.

1. 2026년 2월 17일 PM 9:32 UTCinvestigating

   We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.

2. 2026년 2월 17일 PM 10:21 UTCmonitoring

   We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly

3. 2026년 2월 17일 PM 11:19 UTCresolved

   Services continue operate as expected and our reporting backlog has cleared.

1. 2026년 2월 2일 PM 3:24 UTCresolved

   January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 2026년 1월 29일 PM 4:47 UTCinvestigating

   We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.

2. 2026년 1월 29일 PM 5:41 UTCidentified

   While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.

3. 2026년 1월 29일 PM 10:20 UTCresolved

   We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.

1. 2026년 1월 22일 AM 3:05 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].

2. 2026년 1월 22일 PM 3:54 UTCmonitoring

   A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.

3. 2026년 1월 22일 PM 3:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026년 1월 22일 PM 7:52 UTCresolved

   This incident has been resolved.

1. 2026년 1월 5일 PM 3:20 UTCresolved

   December 2025 Invoca Availability Metrics Call Routing: 100% Web/API: 100%