Kajeet 장애 기록

1. 2026년 8월 21일 PM 8:47 UTCinvestigating

   T-Mobile 라인의 하위 세트에 영향을 미치는 문제를 조사하고, 이는 서비스의 손실에 발생할 수 있습니다. 우리는 캐리어와 협력하여 범위를 확인하고 영향을받은 라인을 복원합니다.

2. 2026년 8월 21일 PM 9:22 UTCresolved

   T-Mobile 라인의 하위 세트에 영향을 미치는 문제를 확인했습니다. 관련 기사 완료되었습니다, 그리고 우리는 뿌리 원인에 운반대와 일하고 있습니다. 우리가 서비스를 복원하는 동안 당신의 인내에 감사드립니다. 지원 요청을 제출하는 문제가 계속되면 [email protected] 또는 877-352-5338으로 Kajeet Support에 문의하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 13일 PM 8:48 UTCinvestigating

   We are investigating an issue affecting Verizon Wireless device activations. Activation attempts may fail while we work with the carrier to determine scope and restore service.

2. 2026년 8월 13일 PM 10:45 UTCresolved

   Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 2026년 8월 6일 PM 9:44 UTCinvestigating

   Verizon Wireless (VZW) is reporting issues with provisioning transactions which may result in processing delays. Our team is actively monitoring the situation and working with the appropriate parties to restore normal processing as quickly as possible. We will continue to provide updates as more information becomes available.

2. 2026년 8월 6일 PM 10:05 UTCresolved

   Verizon Wireless provisioning transactions are processing normally again. Some earlier transactions may remain delayed while outstanding callbacks complete. Kajeet will continue monitoring the remaining transaction backlog. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 2026년 7월 31일 PM 3:50 UTCresolved

   AT&T Enterprise 데이터 연결에 대한 문제점을 확인했습니다. routing 윤곽은 문제점을 해결하기 위하여 만들고, 서비스는 복원되고, 팀은 안정성을 위한 감시입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 20일 PM 2:13 UTCinvestigating

   이 문제를 조사하고 있습니다.

2. 2026년 7월 20일 PM 2:14 UTCinvestigating

   우리는 현재 Sentinel Portal을 통해 지원 사례를 제출하는 데 문제가 있습니다. 문제를 보고해야 하는 경우: 이메일 [email protected] 전화 877-352-5338 우리는 우리가이 문제를 해결하기 위해 노력하면서 불편을 드려 대단히 감사합니다.

3. 2026년 7월 20일 PM 6:07 UTCresolved

   Sentinel Portal을 통해 지원 사례 제출에 영향을 미치는 문제는 해결되었습니다. 고객은 포털을 정상으로 통해 지원 사례를 제출할 수 있습니다. 우리가 서비스를 복원하는 동안 당신의 인내에 감사드립니다. 지원 요청을 제출하는 문제가 계속되면 [email protected] 또는 877-352-5338으로 Kajeet Support에 문의하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 15일 AM 10:52 UTCinvestigating

   Sentinel App 액세스 및 관련 처리와 같은 Sentinel에 영향을 미치는 문제점을 조사하고 있습니다. 팀은 데이터베이스 성능 문제에서 적극적으로 일하고 또 다른 업데이트를 한 번 충격 및 완화가 확인됩니다.

2. 2026년 7월 15일 PM 12:28 UTCresolved

   Sentinel 서비스 성능은 내부 ThousandEyes 모니터링 거래 테스트 Sentinel UI 로그인이 약 07:53 EDT에서 중지되었습니다 후 정상으로 돌아 왔습니다. 우리는 안정성을 확인하기 위해 계속됩니다. 기술적인 어려움을 겪고 있다면 [email protected]에서 고객 지원 팀에 연락 주시기 바랍니다. Kajeet.com, 또는 전화 1 (877) 352-5338 누군가가 바로.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 29일 PM 4:14 UTCinvestigating

   We are investigating an issue affecting Sentinel report generation. Some reports may remain pending or take longer than expected to create. Engineering is actively investigating. We apologize for any inconvenience this may be causing.

2. 2026년 6월 29일 PM 5:27 UTCinvestigating

   We continue to investigate delayed Sentinel report generation. The usage reports server has been restarted to clear stuck Jasper jobs, but validation is still in progress and reports are not yet confirmed as fully processing.

3. 2026년 6월 29일 PM 8:03 UTCinvestigating

   We continue to investigate delayed Sentinel usage report generation. A previously pending test report has now completed, but Engineering is still validating whether report processing is stable and fully restored. We apologize for any inconvenience this may be causing.

4. 2026년 6월 29일 PM 8:50 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2026년 6월 25일 PM 5:42 UTCinvestigating

   Some customers may be experiencing issues loading Insights Dashboard data. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 2026년 6월 25일 PM 7:01 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2026년 6월 11일 PM 1:46 UTCinvestigating

   We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.

2. 2026년 6월 11일 PM 5:29 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2026년 6월 8일 PM 7:14 UTCinvestigating

   We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.

2. 2026년 6월 8일 PM 7:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 8일 PM 7:34 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2026년 6월 4일 PM 3:57 UTCinvestigating

   We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.

2. 2026년 6월 5일 PM 4:42 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2026년 3월 10일 AM 12:39 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 2026년 3월 10일 PM 1:18 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2026년 3월 3일 PM 4:25 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 2026년 3월 3일 PM 5:15 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2026년 2월 25일 PM 8:57 UTCinvestigating

   As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 2026년 2월 25일 PM 9:15 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2026년 2월 17일 PM 6:02 UTCinvestigating

   Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 2026년 2월 17일 PM 10:12 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2026년 2월 4일 PM 2:08 UTCinvestigating

   We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.

2. 2026년 2월 4일 PM 5:59 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2026년 2월 2일 PM 3:17 UTCresolved

   Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 2025년 12월 10일 AM 3:56 UTCresolved

   Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 2025년 10월 29일 PM 4:19 UTCinvestigating

   As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.

2. 2025년 10월 29일 PM 7:43 UTCmonitoring

   Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.

3. 2025년 10월 30일 PM 1:00 UTCresolved

   AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 2025년 10월 24일 PM 5:20 UTCinvestigating

   Some customers may be experiencing delays in T-Mobile activation. Please know our technical teams are actively working with T-Mobile on resolving this issue and we apologize for any inconvenience this might have caused.

2. 2025년 10월 24일 PM 6:29 UTCresolved

   Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.