Kaltura 장애 기록

1. 2026년 7월 16일 AM 8:27 UTCinvestigating

   Kaltura 서비스에 액세스 할 때 경험할 수있는 일부 서비스 중단을 조사하고 있습니다. 우리의 엔지니어링 팀은이 문제 조사와 함께 진행 중이며 루트 원인을 식별하고 최고 우선 순위로 솔루션을 구현하고 다음 60 분에 업데이트를 제공 할 것입니다

2. 2026년 7월 16일 AM 8:44 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 16일 PM 2:06 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 4일 PM 8:22 UTCinvestigating

   We are currently investigating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal. Ticket flow and responses may have degraded performance, our engineers are investigating the issue. If you need immediate assistance, live support chat in the portal and support hotlines are working as normal. We apologize for the inconvenience as we investigate and remediate this issue.

2. 2026년 5월 4일 PM 9:26 UTCidentified

   We are currently remediating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal. Ticket flow and responses may have degraded performance, our engineers are actively working on the issue. If you need immediate assistance, live support chat in the portal and support hotlines are working as normal. We apologize for the inconvenience as continue work this issue.

3. 2026년 5월 5일 PM 1:01 UTCmonitoring

   The issue with incoming tickets was resolved at approximately 5:50pm ET on May 4th. We have been continuing to make adjustments to tickets that came in during a specific time window yesterday that did not have the correct configurations. We will continue to monitor the situation throughout the day, but there should be no further issues. Thank you for your patience and collaboration with us.

4. 2026년 5월 6일 PM 8:22 UTCresolved

   This incident has been resolved.

1. 2026년 3월 3일 PM 9:32 UTCinvestigating

   We are investigating an issue that users might experience slowness or failure to retrieve data when accessing Analytics. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.

2. 2026년 3월 3일 PM 9:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 3월 3일 PM 9:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 4일 AM 7:04 UTCresolved

   The issue has been resolved and we are closing this incident.

1. 2025년 12월 5일 AM 9:06 UTCinvestigating

   We are investigating some service interruptions that users might experience when trying to access Kaltura services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

2. 2025년 12월 5일 AM 9:12 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 12월 5일 AM 9:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 12월 5일 AM 10:01 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 AM 9:49 UTCidentified

   At the moment, Kaltura is evaluating the impact of the AWS-wide outage. We are seeing delays in transcription and transcoding jobs, and in addition, KME is being impacted—specifically in the recording, chat, polls, and whiteboard features. AWS has reported significant signs of recovery, and most requests are now succeeding, although they are still working through a backlog of queued requests. We are closely monitoring the situation and will continue to provide updates as more information becomes available.

2. 2025년 10월 20일 AM 10:14 UTCmonitoring

   The affected services have been restored, and we are monitoring system performance to ensure continued stability.

3. 2025년 10월 20일 PM 8:26 UTCmonitoring

   Due to the wide AWS outage, we are seeing some slowness to Kaltura Live on the primary stream. Customers who broadcast to both primary and secondary should not be impacted. Kaltura engineers are working to fully resolve the impacted live components.

4. 2025년 10월 20일 PM 9:21 UTCmonitoring

   The Kaltura Live service performance degradation has been resolved, we will continue to monitor all components in the upcoming hours.

5. 2025년 10월 21일 PM 12:57 UTCresolved

   The Kaltura impact from the AWS widespread outage has been mitigated and resolved, all components are functioning as expected.

1. 2025년 9월 15일 PM 5:55 UTCinvestigating

   We are investigating an issue that users in Europe might experience intermittent buffering of the Live and Webcasting services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.

2. 2025년 9월 15일 PM 5:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 9월 15일 PM 6:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results (Europe users only-no other regions affected.)

4. 2025년 9월 15일 PM 8:09 UTCresolved

   The incident affecting Europe viewers has been resolved.

1. 2025년 8월 5일 PM 2:57 UTCinvestigating

   We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.

2. 2025년 8월 5일 PM 4:30 UTCinvestigating

   Our engineering team is continuing to investigate this issue and is working to implement a solution.

3. 2025년 8월 5일 PM 7:44 UTCidentified

   Our engineers have identified the issue and a resolution is being implemented. We will continue to share updates as the process moves forward and the incident becomes fully resolved.

4. 2025년 8월 6일 AM 1:43 UTCidentified

   A resolution is currently being implemented. We will continue to share updates as the process progresses and the incident is fully resolved.

5. 2025년 8월 6일 AM 2:14 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

6. 2025년 8월 6일 AM 4:00 UTCresolved

   The issue has been resolved and we are closing this incident.

1. 2025년 7월 2일 PM 2:11 UTCinvestigating

   We are investigating an issue that users might experience intermittent slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

2. 2025년 7월 2일 PM 2:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 7월 2일 PM 2:25 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2025년 7월 2일 PM 8:00 UTCresolved

   The issue has been resolved and we are closing this incident.

1. 2025년 6월 16일 PM 3:34 UTCresolved

   Kaltura experienced a platform-wide service disruption that occurred between 15:31-15:44 UTC. Users experienced slowness and intermediate errors across the platform - the Kaltura Management Console (KMC), Kaltura MediaSpace (KMS), Kaltura Application Framework (KAF) integrations, including Learning Management System (LMS) integrations, Event Platform (EP). Service was fully restored by 15:44 UTC.

1. 2025년 3월 25일 PM 1:55 UTCidentified

   We are currently experiencing some slowness in our Video Portal (Kaltura Mediaspace) and Kaltura Events due to issues with our API. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes

2. 2025년 3월 25일 PM 2:18 UTCresolved

   Our engineering team identified an issue and implemented a a fix.

1. 2025년 1월 21일 PM 9:09 UTCinvestigating

   We are currently investigating an issue with the Zoom integration.

2. 2025년 1월 21일 PM 9:49 UTCidentified

   The issue has been identified and we are currently working on a resolution.

3. 2025년 1월 21일 PM 10:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 1월 22일 AM 12:05 UTCresolved

   This incident has been resolved.

1. 2024년 10월 16일 PM 6:41 UTCinvestigating

   We are investigating an issue that users might experience intermittent slowness or failure while using Kaltura Mediaspace. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

2. 2024년 10월 16일 PM 8:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 10월 16일 PM 9:16 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2024년 10월 16일 PM 9:21 UTCresolved

   This incident has been resolved.

1. 2024년 9월 25일 PM 3:47 UTCinvestigating

   We are investigating an issue that users might experience slowness or failure upon accessing Analytics. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes

2. 2024년 9월 25일 PM 3:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 9월 25일 PM 3:59 UTCinvestigating

   We are investigating an issue that users might experience slowness or failure upon accessing Analytics.

4. 2024년 9월 25일 PM 4:06 UTCmonitoring

   A fix was implemented we are monitoring the status.

5. 2024년 9월 25일 PM 5:57 UTCresolved

   The incident was resolved.

1. 2024년 6월 3일 PM 4:03 UTCinvestigating

   We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error. If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

2. 2024년 6월 3일 PM 4:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 6월 3일 PM 4:05 UTCmonitoring

   Issue identified, our team working to mitigate the issue and will deploy a fix. Next update will be during the next hour.

4. 2024년 6월 3일 PM 5:20 UTCmonitoring

   Update: Our engineering team mitigated the issue and released a fix, issue is resolved. Please test and report if you still experience errors, please use our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

5. 2024년 6월 3일 PM 6:08 UTCresolved

   This incident has been resolved, closing the incident.

1. 2024년 5월 27일 AM 8:56 UTCmonitoring

   We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error. If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

2. 2024년 5월 29일 PM 12:43 UTCmonitoring

   We have deployed a fix to address the access denied issue and access failures. All issues should be resolved, we will keep monitoring the system.

3. 2024년 5월 29일 PM 12:46 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2024년 5월 30일 PM 4:39 UTCresolved

   This incident has been resolved.

1. 2024년 2월 15일 AM 9:57 UTCinvestigating

   What is the issue: We are investigating an issue that users might experience slowness or access failure while using MediaSpace (KMS/KAF) or API. Current status: Our engineering team in progress to investigate the root cause. What to expect next: we will update during the next hour

2. 2024년 2월 15일 AM 10:21 UTCmonitoring

   Current Status: An issue that intermittently affected access to MediaSpace and Event Platform has been identified, leading to occasional failures for users trying to access these services. The issue has been resolved, and access to MediaSpace and Event Platform has returned to normal operation with no reported issues. What to Expect Next: The issue has been resolved, and ongoing monitoring will be conducted.

3. 2024년 2월 15일 AM 10:46 UTCresolved

   The issue has been resolved, the incident is closed.

1. 2023년 9월 28일 PM 9:05 UTCinvestigating

   What is the issue: We are investigating an issue that users might experience slowness or access failure while using MediaSpace (KMS/KAF) or API. Current status: Our engineering team in progress to investigate the root cause. What to expect next: we will update during the next hour

2. 2023년 9월 28일 PM 9:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 9월 28일 PM 10:35 UTCmonitoring

   Current Status: An issue that intermittently affected access to KMS/KAF has been identified, leading to occasional failures for users trying to access these services. The issue has been resolved, and access to KMS/KAF has returned to normal operation with no reported issues. What to Expect Next: The issue has been resolved, and ongoing monitoring will be conducted.

4. 2023년 9월 29일 AM 9:58 UTCresolved

   The issue has been resolved, the incident is closed.

1. 2023년 9월 11일 PM 5:27 UTCinvestigating

   What is the issue: Users might experience slowness while using MediaSpace and API.  Current status:  Our engineering team is in the process of investigating the root cause and solving the slowness issue.  What to expect next:  We will share the next update during the next hour

2. 2023년 9월 11일 PM 6:21 UTCmonitoring

   What is the issue: Users might experience slowness or see error 500 while using MediaSpace and API. Current status: The system is back to normal and no slowness while accessing MediaSpace/API. Also, our engineering team is in the process of continuing the investigation. What to expect next: The system is back to normal and we are monitoring it, will update during the next 2 hours.

3. 2023년 9월 11일 PM 6:44 UTCresolved

   What was the issue: Users might have experienced slowness or seen error 500 while using MediaSpace and API. Current status: The system is back to normal and no slowness while accessing MediaSpace/API. Issue is resolved and no further impact is expected. What to expect next: System back to normal, closing the incident.

1. 2023년 8월 1일 PM 6:19 UTCinvestigating

   What is the issue: Some users might experience issues when loading MediaSpace that is using Annoto module. Current status: Our team is investigating the behavior. What to expect next: The next update will be provided in 30 minutes.

2. 2023년 8월 1일 PM 6:31 UTCmonitoring

   MediaSpace Degradation What is the issue: Users might experience issues when loading MediaSpace page. It affects environments that using Annoto module. Issues caused due to a new version of Annoto module. Current status: Our engineering team deployed a change and issue is resolved. KMS loads normally with no issues even when Annoto module is enabled. What to expect next: Issue resolved, we will keep monitoring, and will close the incident in 4 hours.

3. 2023년 8월 1일 PM 9:33 UTCresolved

   What was the Issue: users were experiencing issues with the loading MediaSpace pages that use the Annoto module. Current Status: the issue is resolved and we are closing the incident.

1. 2023년 6월 13일 PM 8:45 UTCidentified

   Due to service degradation in AWS, we are experiencing issues with the recordings in Kaltura Virtual Meeting Rooms. We will provide an update regarding this issue within an hour.

2. 2023년 6월 13일 PM 8:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023년 6월 13일 PM 9:40 UTCmonitoring

   AWS has identified the root cause and deployed a fix to resolve this issue, therefore the reported issues been resolved. All services are fully operational. We will keep actively monitoring the system during the next 24 hours for any changes.

4. 2023년 6월 14일 AM 8:56 UTCresolved

   What was the Issue: users were experiencing issues with the recordings in Kaltura Virtual Meeting Rooms. Current Status: the issue is resolved and we are closing the incident.