Kandji 장애 기록

1. 2026년 9월 4일 PM 2:41 UTCinvestigating

   우리는 미국과 EU 임계인에 대한 간헐적인 접근을 가진 보고한 문제점을 조사하고 있습니다. Iru Web App에 로그인 할 수 있습니다. 더 많은 정보로 업데이트를 게시합니다.

2. 2026년 9월 4일 PM 3:25 UTCinvestigating

   우리는 미국과 유럽 연합 (EU)의 간헐적 인 접근에 영향을 미치는 문제를 조사하기 위해 계속됩니다. 일부 고객은 Iru Web App에 로그인 할 수 없으며 등록 활동 및 API 통화도 영향을 미칠 수 있습니다. 우리는 더 많은 정보로 또 다른 업데이트를 제공 할 것입니다.

3. 2026년 9월 4일 PM 4:03 UTCidentified

   우리는 미국과 EU 임계인에 대한 간헐적인 접근에 영향을 미치는 문제점을 확인하고 충격적인 서비스를 복구하기 위해 노력하고 있습니다. 일부 고객은 Iru Web App, 등록 장치 또는 복구 노력이 진행되는 동안 API 통화를 만드는 데 문제가 계속됩니다. 우리는 더 많은 정보로 또 다른 업데이트를 제공 할 것입니다.

4. 2026년 9월 4일 PM 5:14 UTCmonitoring

   수정이 시행되고 있으며, 미국 및 EU 임의의 기관에 대한 간헐적 접근에 영향을 미치는 서비스의 회복을 모니터링하고 있습니다. 고객은 이제 Iru Web App, 등록 장치로 로그인 할 수 있으며 예상대로 API 통화를 만듭니다. 우리는 성능을 모니터링하고 문제가 완전히 해결되면 업데이트를 제공합니다.

5. 2026년 9월 4일 PM 7:19 UTCresolved

   이 문제는 해결되었습니다. 미국 및 유럽 연합 (EU)의 출입은 복원되었으며 고객은 Iru Web App, 등록 장치로 로그인 할 수 있으며 예상대로 API 통화를 만듭니다. 문제가 계속되면 [email protected]으로 연락 주시기 바랍니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 30일 PM 4:02 UTCinvestigating

   We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.

2. 2026년 4월 30일 PM 5:16 UTCidentified

   We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.

3. 2026년 4월 30일 PM 6:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2026년 4월 30일 PM 8:28 UTCresolved

   The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

1. 2026년 4월 23일 AM 10:01 UTCinvestigating

   We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

2. 2026년 4월 23일 PM 1:01 UTCidentified

   We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.

3. 2026년 4월 23일 PM 5:06 UTCmonitoring

   We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.

4. 2026년 4월 23일 PM 7:58 UTCresolved

   This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

1. 2025년 12월 22일 PM 6:01 UTCinvestigating

   We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.

2. 2025년 12월 22일 PM 6:42 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 2025년 12월 22일 PM 7:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025년 12월 22일 PM 7:51 UTCresolved

   This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.

1. 2025년 10월 15일 PM 4:32 UTCinvestigating

   We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.

2. 2025년 10월 15일 PM 5:19 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 2025년 10월 15일 PM 5:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025년 10월 15일 PM 9:02 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025년 7월 23일 AM 9:52 UTCinvestigating

   We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.

2. 2025년 7월 23일 AM 10:39 UTCidentified

   We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.

3. 2025년 7월 23일 PM 12:35 UTCmonitoring

   A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.

4. 2025년 7월 24일 PM 1:07 UTCresolved

   The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.

1. 2025년 5월 27일 PM 1:51 UTCinvestigating

   We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

2. 2025년 5월 27일 PM 3:11 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

3. 2025년 5월 27일 PM 4:56 UTCmonitoring

   Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025년 5월 27일 PM 7:43 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025년 4월 14일 PM 2:36 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 2025년 4월 14일 PM 4:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 4월 14일 PM 6:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025년 4월 14일 PM 8:08 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025년 3월 10일 AM 10:19 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 2025년 3월 10일 AM 11:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2025년 3월 10일 PM 5:25 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025년 2월 11일 AM 10:09 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 2025년 2월 11일 PM 12:52 UTCidentified

   The issue has been identified, and a fix is being implemented. Customers may continue to experience intermittent latency when accessing the Kandji Web App on EU tenants. We will post an update as soon as additional information is available.

3. 2025년 2월 11일 PM 2:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025년 2월 11일 PM 6:09 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025년 1월 29일 PM 11:57 UTCinvestigating

   We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.

2. 2025년 1월 30일 AM 1:14 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.

3. 2025년 1월 30일 AM 4:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025년 1월 30일 PM 4:07 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024년 11월 14일 PM 5:23 UTCinvestigating

   We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.

2. 2024년 11월 14일 PM 7:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2024년 11월 14일 PM 9:21 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024년 11월 4일 AM 10:23 UTCinvestigating

   We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.

2. 2024년 11월 4일 PM 2:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.

3. 2024년 11월 4일 PM 5:45 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024년 10월 23일 PM 9:23 UTCinvestigating

   We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.

2. 2024년 10월 24일 AM 12:30 UTCmonitoring

   We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.

3. 2024년 10월 24일 PM 5:12 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024년 9월 30일 PM 7:07 UTCinvestigating

   We are investigating a reported issue relating to Self Service and Agent actions. This may result in the inability to load Self Service and for the Agent to complete some actions for some customers. We will post an update as more information becomes available.

2. 2024년 9월 30일 PM 8:36 UTCidentified

   The issue has been identified and a fix is being developed. Some customers may continue to experience issues with Self Service and Kandji Agent functionality. We will post an update as soon as additional information is available.

3. 2024년 10월 1일 AM 2:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Some devices may still experience intermittent issues as the fix is deployed. We will post an update as soon as we can confirm full resolution.

4. 2024년 10월 1일 PM 4:03 UTCmonitoring

   We are actively monitoring the changes that have been implemented to ensure they yield the expected results as devices check in throughout the day. Once we are confident that the outcomes align with our expectations, we will proceed to resolve this incident.

5. 2024년 10월 2일 AM 1:19 UTCmonitoring

   Self Service and Agent actions are operational. We will continue to monitor the changes implemented to ensure they yield the expected results as devices check in, and will move this issue to resolved after all validation cycles are complete.

6. 2024년 10월 2일 PM 9:42 UTCresolved

   The issue is now resolved, and any users that have issues with Agent actions or Self Service should restart their computer. If, after a restart, issues with Self Service or Agent actions are experienced, please open a ticket with our Support Engineering team.

1. 2024년 4월 17일 PM 3:48 UTCmonitoring

   An issue was reported with third-party user authentication services, but they are now operational, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

2. 2024년 4월 17일 PM 4:50 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024년 4월 16일 PM 2:33 UTCinvestigating

   We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email [email protected] for support if you are experiencing issues with chat.

2. 2024년 4월 16일 PM 3:59 UTCmonitoring

   We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2024년 4월 16일 PM 5:44 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2023년 11월 9일 AM 1:59 UTCinvestigating

   We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.

2. 2023년 11월 9일 AM 2:13 UTCidentified

   Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.

3. 2023년 11월 9일 AM 2:36 UTCmonitoring

   The third-party maintenance window is now complete, and chat support is operational.

4. 2023년 11월 9일 AM 3:38 UTCresolved

   Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.

1. 2023년 11월 7일 PM 10:54 UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 2023년 11월 7일 PM 11:45 UTCmonitoring

   Authentication services have returned to normal and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2023년 11월 8일 AM 12:20 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2023년 11월 7일 PM 2:29 UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 2023년 11월 7일 PM 3:03 UTCmonitoring

   Third-party user authentication services are reportedly operational and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2023년 11월 7일 PM 3:42 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.