Keeping 장애 기록

1. 2026년 9월 1일 PM 3:31 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

2. 2026년 9월 1일 PM 3:33 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 9월 1일 PM 4:02 UTCmonitoring

   시스템의 넓은 Google Cloud는 유지에 영향을 미칩니다 - 우리는 시스템 복구로 모니터링합니다.

4. 2026년 9월 1일 PM 4:15 UTCmonitoring

   Google Cloud Platform은 10:44 EDT에서 시작된 주요 아웃리지를 경험했습니다. Keeping은 Google Cloud Platform에서 호스팅되므로 우리의 서비스는 영향을받습니다. 구제는 영향을 받고 서비스는 복원됩니다. https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev

5. 2026년 9월 1일 PM 5:05 UTCmonitoring

   GCP는 여전히 뿌리 원인을 해결하지만 모든 유지 시스템은 완전히 운영되며 모니터링을 계속합니다.

6. 2026년 9월 1일 PM 9:48 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 2월 27일 PM 5:36 UTCinvestigating

   We are currently investigating an issue with ticket delivery.

2. 2026년 2월 27일 PM 9:02 UTCresolved

   This incident has been resolved.

1. 2026년 2월 27일 AM 7:58 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 27일 AM 8:19 UTCresolved

   Ticket delivery has returned to normal.

1. 2025년 11월 18일 AM 11:58 UTCinvestigating

   We are investigating issues with Cloudflare, our global DNS provider.

2. 2025년 11월 18일 PM 12:18 UTCmonitoring

   Cloudflare appears to have resolved the issue, we are continuing to monitor.

3. 2025년 11월 18일 PM 12:26 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2025년 11월 18일 PM 1:14 UTCmonitoring

   Cloudflare is still resolving the issue and service remains intermittent. We are investigating workarounds. https://www.cloudflarestatus.com/

5. 2025년 11월 18일 PM 2:30 UTCmonitoring

   We are continuing to monitor and investigate workarounds.

6. 2025년 11월 18일 PM 2:31 UTCmonitoring

   Cloudflare is continuing to remediate the issue and we are investigating workarounds. Service remains intermittent based on your geographic location.

7. 2025년 11월 18일 PM 2:45 UTCmonitoring

   We've implemented a workaround which should restore service for most users. Full recovery is ongoing as Cloudflare continues to remediate on their end.

8. 2025년 11월 18일 PM 3:33 UTCresolved

   This issue appears resolved - please restart your Chrome Browser if you are still experiencing issues, or reach out to [email protected].

1. 2025년 11월 10일 PM 3:54 UTCmonitoring

   We've identified an issue that caused a slowdown in website performance and ticket syncing. The issue has been resolved and we are monitoring the system as it recovers.

2. 2025년 11월 10일 PM 4:08 UTCmonitoring

   We're still seeing slowdowns in app performance and are continuing to investigate

3. 2025년 11월 10일 PM 4:23 UTCinvestigating

   We're still seeing slowdowns in app performance and are continuing to investigate.

4. 2025년 11월 10일 PM 5:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Thanks for your patience here!

5. 2025년 11월 10일 PM 6:31 UTCresolved

   This incident has been resolved - please contact [email protected] if you are still experiencing issues.

1. 2025년 9월 26일 PM 1:57 UTCidentified

   We've identified an issue that prevents the "lightning bolt" (Knowledge Base) button from appearing when replying to a Keeping ticket. This is affecting a small subset of users. For now, the workaround is to "pop out" the reply via the button in the upper right corner when composing a reply. This will restore the buttons until we resolve the issue.

2. 2025년 10월 1일 PM 3:28 UTCresolved

   The latest version of the Keeping Chrome Extension resolves this issue. Please update your Chrome Extension if you are experiencing this issue.

1. 2025년 9월 18일 PM 3:05 UTCinvestigating

   We are currently investigating issues with "Sign in with Google". Our initial investigation would indicate that there is a global outage for Google's OAuth platform.

2. 2025년 9월 18일 PM 3:14 UTCinvestigating

   We can confirm there there is a global outage of Google's OAuth service ("Sign in with Google"). We are monitoring, there is no current workaround.

3. 2025년 9월 18일 PM 3:27 UTCmonitoring

   Google appears to have resolved the issue. We are monitoring.

4. 2025년 9월 18일 PM 3:59 UTCresolved

   This incident has been resolved. We will continue to monitor for any regressions.

1. 2025년 9월 12일 PM 1:40 UTCinvestigating

   We are currently investigating sending errors related to our email sending provider, Mailgun. https://status.mailgun.com/

2. 2025년 9월 12일 PM 1:44 UTCidentified

   Mailgun has identified the issue and is working on a fix. In the meantime, we recommend responding to Keeping tickets in the Keeping app at https://app.keeping.com/inbox.

3. 2025년 9월 12일 PM 2:30 UTCmonitoring

   Mailgun has identified the issue and has implemented a fix. We are monitoring the results.

4. 2025년 9월 12일 PM 3:40 UTCresolved

   This incident has been resolved.

1. 2025년 8월 3일 PM 2:18 UTCidentified

   Google has made a change to how it filters the Gmail Inbox, preventing Keeping tickets from being displayed in some cases. We've pushed an update to the Chrome Webstore which resolves the issue - it is currently being reviewed. If you are affected by this issue, you may use the Keeping App to access your tickets, or contact [email protected] if you would like instructions to manually update your Chrome Extension. We expect the new Extension to be approved by the Webstore team in the next 48 hours.

2. 2025년 8월 5일 PM 12:51 UTCmonitoring

   The Keeping Chrome extension has been updated in the Chrome Webstore. The update should be pushed to you automatically, but you can uninstall and reinstall the Keeping Chrome extension to speed up the process. Please feel free to reach out to [email protected] if you are still experiencing issues after updating your Extension.

3. 2025년 8월 7일 PM 3:14 UTCresolved

   This incident has been resolved.

1. 2025년 7월 31일 PM 3:02 UTCinvestigating

   We are currently investigating performance issues with the Keeping Sidebar.

2. 2025년 7월 31일 PM 3:19 UTCmonitoring

   A fix has been implemented and we are now monitoring.

3. 2025년 7월 31일 PM 3:34 UTCresolved

   This incident has been resolved.

1. 2025년 6월 12일 PM 6:40 UTCinvestigating

   We are investigating issues with signing into the main Keeping application.

2. 2025년 6월 12일 PM 6:47 UTCidentified

   Due to a widespread Google Cloud outage, parts of Keeping are temporarily down. We're monitoring closely and will be back to normal as soon as it's resolved. Thank you for your patience!

3. 2025년 6월 12일 PM 7:51 UTCidentified

   Google has identified the root cause and is rolling out a fix. We are still experiencing issues with email syncing and login - we'll post another update as the situation develops.

4. 2025년 6월 12일 PM 8:24 UTCmonitoring

   Google has fixed the issue, and services are beginning to return to normal. We are continuing to monitor.

5. 2025년 6월 12일 PM 8:56 UTCresolved

   This incident has been resolved.

1. 2025년 3월 13일 AM 11:52 UTCinvestigating

   We are investigating an issue with our email backbone provider, MailGun. Incoming email is delayed.

2. 2025년 3월 13일 PM 12:22 UTCidentified

   MailGun is not accepting email to incoming.keeping.com. We are working with MailGun to resolve the issue.

3. 2025년 3월 13일 PM 1:13 UTCidentified

   The issue has been identified - we are waiting for MailGun to resolve the issue. Only mailboxes connected via forwarding are affected.

4. 2025년 3월 13일 PM 2:12 UTCmonitoring

   MailGun has resolved the issues and emails should be flowing again. We are monitoring the fix.

5. 2025년 3월 13일 PM 3:02 UTCresolved

   Starting at approximately 5:05 AM Eastern Daylight Time, our primary email backbone provider, MailGun, experienced an issue with the domain where we receive inbound emails on our customer's behalf. They resolved the issue at approximately 10:05 Eastern Daylight Time.

1. 2025년 1월 10일 PM 2:33 UTCinvestigating

   We are currently experiencing delays with email syncing - the team is investigating.

2. 2025년 1월 10일 PM 2:57 UTCinvestigating

   The issue has been identified, and mitigation is in progress.

3. 2025년 1월 10일 PM 4:45 UTCinvestigating

   The issue has been resolved - the team will continue to monitor.

4. 2025년 1월 10일 PM 4:46 UTCresolved

   This incident has been resolved.

1. 2024년 11월 7일 PM 10:10 UTCidentified

   Google is rolling out a new version of Gmail that may disrupt the opening of the right sidebar when viewing a Keeping ticket. A fix for this issue is included in version 6.6.3 of the Keeping Chrome extension, which has been submitted to the Chrome Web Store. The update will be automatically pushed to users once approved. For users affected by this issue, please access your tickets via https://app.keeping.com/inbox until the issue is resolved.

2. 2024년 11월 8일 PM 1:07 UTCresolved

   Version 6.6.3 of the Keeping Chrome Extension is now available in the Chrome Web Store and resolves this issue. If your extension hasn’t updated automatically, please follow these instructions to update it manually: https://docs.keeping.com/help/setup/manually-updating-the-extension

1. 2024년 9월 13일 PM 3:53 UTCinvestigating

   We are seeing elevated errors from the Gmail API when syncing a connected mailbox. We are investigating.

2. 2024년 9월 13일 PM 4:30 UTCinvestigating

   The API Keeping uses to connect to Gmail is still returning elevated errors. We are continuing to investigate the issue.

3. 2024년 9월 13일 PM 4:37 UTCidentified

   We've identified the issue and are working to mitigate.

4. 2024년 9월 13일 PM 4:49 UTCidentified

   We are continuing to work on a fix for this issue.

5. 2024년 9월 13일 PM 4:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2024년 9월 13일 PM 8:05 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 2024년 9월 13일 PM 8:05 UTCresolved

   This incident has been resolved.

1. 2024년 7월 16일 PM 3:39 UTCmonitoring

   The Keeping Chrome Extension and web application are experiencing connectivity issues due to an outage with our primary hosting provider. We've remediated the issue and are monitoring.

2. 2024년 7월 16일 PM 6:49 UTCresolved

   This incident has been resolved.

3. 2024년 7월 16일 PM 7:17 UTCpostmortem

   ### Postmortem: Service Outage on July 16, 2024 **Incident Summary:** On 9:05 am EDT July 16, 2024, Keeping experienced intermittent connection issues that lasted approximately 2 hours. The outage affected both the Keeping Chrome Extension and the main application website at https://app.keeping.com/ **Timeline:** * **9:05 am EDT:** Initial reports of the website being inaccessible were received. * **9:07 am EDT** : Incident response team was alerted and began investigation. * **9:25 am EDT** : Root cause identified as a Denial of Service attack on Keeping’s hosting provider, Gigalixir. * **9:30 am EDT**: Mitigation steps initiated. * **10:25 am EDT**: Website functionality partially restored. * **11:00 am EDT**: Full service restored and confirmed stable. **Root Cause:** The outage was caused by [a SYN flood attack on Gigalixir’s load balancers](https://gigalixir.com/blog/gcp-us-central-service-outage/). Gigalixir is Keeping’s primary web hosting provider. **Impact:** During the outage, access to Keeping’s main web application was severely limited \(or impossible\), and syncing between agent accounts and shared mailboxes was paused. No data was lost.

1. 2024년 7월 16일 PM 3:27 UTCresolved

   Due to an outage with our primary hosting provider, the Keeping Sidebar and app experienced connectivity issues from 9:57 am EDT to 10:14 am EDT. This issue is now resoloved.