Klarna 장애 기록

1. 2026년 7월 29일 PM 5:58 UTCinvestigating

   우리는 현재 모든 지역에서 Merchant Portal의 통합 가이드 앱을 통해 Merchant Onboarding 문제가 있습니다. 가능한 한 빨리 서비스를 복원하기 위해 노력하고 있습니다. 감사합니다.

2. 2026년 7월 29일 PM 7:29 UTCinvestigating

   우리는 여전히 문제가 투자하고 있습니다. 감사합니다.

3. 2026년 7월 29일 PM 8:56 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

4. 2026년 7월 29일 PM 10:01 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

5. 2026년 7월 29일 PM 10:20 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 AM 8:07 UTCinvestigating

   IOS (Safari / Chrome)의 일부 고객은 로그인 후 팝업 모드에서 Klarna 체크 아웃을 완료 할 수 없습니다. Android 및 데스크톱 체크 아웃은 영향을받지 않습니다. 원인: 타사 브라우저 변경. 가능한 한 빨리 서비스를 복원하기 위해 노력하고 있습니다. 감사합니다.

2. 2026년 7월 24일 AM 8:40 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 27일 PM 2:20 UTCmonitoring

   모니터링 기간이 개선되었지만 팀은 전체 복구 작업을 계속하고 모니터링을 계속합니다.

4. 2026년 7월 31일 PM 1:40 UTCmonitoring

   모니터링 기간은 이전 완화에서 개선을 계속합니다. 팀은 적극적으로 추가 수정을 배포하고 점차적으로 영향을받는 상인에 대한 개선을 가능하게하고, 전체 복구 및 모니터링 영향을 계속합니다.

5. 2026년 8월 4일 AM 11:50 UTCmonitoring

   Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.

6. 2026년 8월 7일 PM 1:40 UTCmonitoring

   Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 1일 AM 9:47 UTCinvestigating

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. 2026년 6월 1일 AM 11:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 1일 AM 11:48 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026년 6월 1일 PM 12:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 6월 1일 PM 12:58 UTCresolved

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

1. 2026년 5월 8일 AM 1:28 UTCinvestigating

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

2. 2026년 5월 8일 AM 1:44 UTCidentified

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. 2026년 5월 8일 AM 2:48 UTCidentified

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. 2026년 5월 8일 AM 4:06 UTCmonitoring

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. 2026년 5월 8일 AM 5:02 UTCmonitoring

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. 2026년 5월 8일 AM 6:52 UTCmonitoring

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. 2026년 5월 8일 AM 10:23 UTCmonitoring

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

8. 2026년 5월 8일 PM 12:05 UTCresolved

   This incident has been resolved.

1. 2026년 5월 7일 AM 8:14 UTCinvestigating

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

2. 2026년 5월 7일 PM 1:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 5월 7일 PM 1:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 5월 7일 PM 4:44 UTCresolved

   This incident has been resolved.

1. 2026년 4월 30일 PM 12:07 UTCinvestigating

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 2026년 4월 30일 PM 12:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 30일 PM 12:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 30일 PM 12:44 UTCresolved

   This incident has been resolved.

1. 2026년 4월 26일 PM 12:12 UTCinvestigating

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. 2026년 4월 26일 PM 12:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 26일 PM 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 26일 PM 12:56 UTCresolved

   This incident has been resolved.

1. 2026년 4월 18일 AM 3:32 UTCinvestigating

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. 2026년 4월 18일 AM 5:41 UTCresolved

   This incident has been resolved.

1. 2026년 4월 17일 AM 11:50 UTCinvestigating

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 2026년 4월 17일 PM 12:38 UTCresolved

   This incident has been resolved.

1. 2026년 4월 9일 AM 8:37 UTCinvestigating

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. 2026년 4월 9일 AM 9:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 9일 AM 11:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 10일 AM 9:43 UTCresolved

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

1. 2026년 3월 30일 AM 8:59 UTCinvestigating

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. 2026년 3월 30일 AM 9:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 3월 30일 AM 9:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 30일 AM 9:50 UTCresolved

   This incident has been resolved.

1. 2026년 3월 25일 AM 11:10 UTCinvestigating

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. 2026년 3월 25일 AM 11:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 3월 25일 AM 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 25일 AM 11:56 UTCresolved

   This incident has been resolved.

1. 2026년 3월 22일 AM 11:03 UTCinvestigating

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 2026년 3월 22일 PM 12:21 UTCresolved

   Issue has been resolved.

1. 2026년 3월 22일 AM 3:26 UTCinvestigating

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 2026년 3월 22일 AM 5:15 UTCresolved

   This incident has been resolved.

1. 2026년 3월 17일 PM 12:24 UTCinvestigating

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. 2026년 3월 17일 PM 5:24 UTCresolved

   This incident has been resolved.

1. 2026년 3월 11일 PM 4:18 UTCinvestigating

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

2. 2026년 3월 11일 PM 6:19 UTCresolved

   This incident has been resolved.

1. 2026년 3월 10일 PM 5:33 UTCinvestigating

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. 2026년 3월 10일 PM 7:47 UTCresolved

   This incident has been resolved.

1. 2026년 3월 9일 PM 11:45 UTCinvestigating

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. 2026년 3월 10일 AM 12:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 3월 10일 AM 12:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 10일 AM 12:55 UTCresolved

   This incident has been resolved.

1. 2026년 3월 4일 PM 12:54 UTCinvestigating

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. 2026년 3월 4일 PM 1:45 UTCresolved

   This incident has been resolved.

1. 2026년 2월 17일 AM 2:01 UTCinvestigating

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. 2026년 2월 17일 AM 2:04 UTCidentified

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. 2026년 2월 17일 AM 4:04 UTCresolved

   This incident has been resolved.