Landbot 장애 기록

1. 2026년 9월 15일 오전 10:04 UTCresolved

   우리는 요청의 다른 유형과 함께 에이전트와의 대화에 영향을 미치는 높은 대기 시간 및 때때로의 기간을 경험했습니다. 이 문제는 완전히 해결되고 모든 시스템은 일반적으로 운영됩니다. 우리는 당신의 patience 및 어떤 inconvenience를 위해 apologize 평가합니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 4일 오전 8:11 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 5월 4일 오전 8:35 UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. 2026년 5월 4일 오전 8:55 UTCresolved

   This incident has been resolved.

1. 2026년 4월 23일 오후 3:40 UTCinvestigating

   We are facing technical issues affecting the performance of our bots, and platform. We are investigating it and working to implement a solution and minimize the effects with maximum priority.

2. 2026년 4월 23일 오후 3:56 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 23일 오후 4:04 UTCresolved

   This incident has been resolved.

1. 2025년 12월 15일 오후 1:06 UTCmonitoring

   We are experiencing degraded performance in bot conversations that rely on Agent Knowledge Bases due to an ongoing incident with our upstream vector database provider: https://status.pinecone.io/incidents/ksj7pvjgtjlj. As a result, operations involving Knowledge Bases — including uploading, updating, deleting, and querying content — may fail or return incomplete results. This may cause agents to retrieve incorrect or missing information and respond inconsistently to end users. We are actively monitoring the situation and will provide updates as soon as the upstream service is restored.

2. 2025년 12월 15일 오후 8:55 UTCmonitoring

   Our upstream vector database provider identified the issue 6 hours ago, we are actively monitoring the status in order to provide updates as soon as the upstream service is restored: https://status.pinecone.io/incidents/ksj7pvjgtjlj

3. 2025년 12월 16일 오전 7:03 UTCresolved

   This incident has been resolved.

1. 2025년 11월 18일 오전 11:53 UTCinvestigating

   Cloudflare Global Network experiencing issues, causing Landbot.io to fail. For more details please see https://www.cloudflarestatus.com/

2. 2025년 11월 18일 오후 12:22 UTCinvestigating

   Cloudfare continues to investigate: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

3. 2025년 11월 18일 오후 2:34 UTCinvestigating

   Cloudfare continues to work on a fix for this issue. More information here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

4. 2025년 11월 18일 오후 2:55 UTCmonitoring

   Monitoring - A fix has been implemented by Cloudfare and confirm incident is now resolved. They continue to monitor for errors to ensure all services are back to normal.

5. 2025년 11월 18일 오후 4:59 UTCmonitoring

   Cloudfare continues to see errors drop as they work through services globally and clearing remaining errors and latency. Landbot is working as expected. More details here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

6. 2025년 11월 19일 오전 7:30 UTCresolved

   Cloudflare has marked the incident as resolved. Nov 18, 2025 - 19:28 UTC https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

1. 2025년 8월 25일 오후 12:09 UTCresolved

   This incident has already been resolved ✅ During the incident, we experienced degradation of services in web page, lasting from 12:35PM to 12:41PM

1. 2025년 8월 18일 오후 2:53 UTCinvestigating

   We are currently experiencing a technical issue that is affecting Web bots only. Users may notice that, at certain points in the flow, the bots may stop responding intermittently. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide updates as we make progress.

2. 2025년 8월 18일 오후 3:38 UTCmonitoring

   Fix deployed, verifying resolution.

3. 2025년 8월 18일 오후 4:02 UTCresolved

   This incident has been resolved.

1. 2025년 7월 30일 오후 1:23 UTCinvestigating

   We are facing technical issues affecting the performance of our bots, and platform. We are investigating it and working to implement a solution and minimize the effects with maximum priority.

2. 2025년 7월 30일 오후 1:34 UTCmonitoring

   A fix has been implemented and we are monitoring results

3. 2025년 7월 30일 오후 2:07 UTCresolved

   This incident has been resolved

1. 2025년 7월 17일 오전 11:13 UTCinvestigating

   We are currently experiencing technical issues that are impacting our bots and overall platform functionality. Our engineering team is investigating the root cause and working on a fix with the highest priority. We’re committed to restoring full service as quickly as possible and minimizing the impact on our users.

2. 2025년 7월 17일 오전 11:23 UTCidentified

   The issue has been identified and a fix is being implemented

3. 2025년 7월 17일 오전 11:24 UTCmonitoring

   A fix has been implemented and we are monitoring results

4. 2025년 7월 17일 오전 11:42 UTCresolved

   This incident has been resolved.

1. 2025년 6월 20일 오전 7:02 UTCinvestigating

   We are experiencing an issue affecting WhatsApp chatbots, that are unresponsive at this moment. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

2. 2025년 6월 20일 오전 7:53 UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. 2025년 6월 20일 오전 8:34 UTCresolved

   The issue affecting WhatsApp chatbots has now been resolved. Incident Timeline: - At approximately 20:00 CET, we began observing intermittent issues with WhatsApp chatbot responses. - By 02:30 AM CET, the WhatsApp service became completely unresponsive. Our team investigated and worked on restoring the service, which is now fully operational. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

1. 2025년 6월 3일 오전 8:30 UTCinvestigating

   We are currently experiencing technical issues that are impacting our bots and overall platform functionality. Our engineering team is investigating the root cause and working on a fix with the highest priority. We’re committed to restoring full service as quickly as possible and minimizing the impact on our users. Thank you for your patience and understanding.

2. 2025년 6월 3일 오전 9:45 UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. 2025년 6월 3일 오전 9:55 UTCresolved

   This incident has been resolved.

1. 2025년 3월 24일 오전 11:57 UTCresolved

   We experienced an intermittent issue affecting our chatbots between 7.30 AM CET and 12.30 PM CET . While not all conversations were impacted, some users may have encountered disruptions during interactions. The issue has been identified and resolved. We apologize for any inconvenience and appreciate your patience.

1. 2025년 3월 17일 오전 7:38 UTCinvestigating

   We are currently experiencing an issue causing downtime for our App and Chatbot services. Our team is actively working to identify the root cause and restore normal functionality as soon as possible.

2. 2025년 3월 17일 오전 7:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 3월 17일 오전 7:42 UTCidentified

   The issue has been identified and a fix is being implemented

4. 2025년 3월 17일 오전 8:04 UTCmonitoring

   A fix has been implemented and we are monitoring results.

5. 2025년 3월 17일 오전 8:23 UTCresolved

   This incident has been resolved. Thank you for your patience while we were working on this.

1. 2025년 3월 4일 오후 12:25 UTCinvestigating

   We are currently experiencing an issue affecting GET requests for both Airtable and Google Sheets integrations. Users may encounter difficulties when attempting to retrieve data from these services.

2. 2025년 3월 4일 오후 12:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 3월 4일 오후 12:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 3월 4일 오후 12:43 UTCresolved

   This incident has been resolved.

1. 2025년 2월 4일 오전 8:09 UTCinvestigating

   We are currently experiencing an issue affecting the sending of WhatsApp message templates that include buttons. Our team is investigating the root cause and working to resolve it as quickly as possible. We apologize for any inconvenience and will provide updates as soon as we have more information. Thank you for your patience.

2. 2025년 2월 4일 오전 8:15 UTCidentified

   The issue has been identified and a fix is being implemented. We appreciate your patience and will provide further updates as we make progress.

3. 2025년 2월 4일 오전 9:37 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 2025년 2월 4일 오전 10:14 UTCresolved

   The issue affecting the sending of WhatsApp message templates with buttons has been resolved. We appreciate your patience and apologize for any inconvenience caused.

1. 2024년 9월 10일 오후 12:39 UTCinvestigating

   We are currently experiencing issues with our app where users may notice slow loading times or occasional failures to load. Our team is actively investigating the cause of this problem.

2. 2024년 9월 10일 오후 12:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 9월 10일 오후 12:51 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2024년 9월 10일 오후 12:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2024년 9월 10일 오후 1:04 UTCresolved

   This incident has been resolved.

1. 2024년 8월 22일 오전 8:27 UTCinvestigating

   Our service is being affected at the moment, we're investigating this issue.

2. 2024년 8월 22일 오전 8:39 UTCidentified

   The issue has been identified and is being worked on.

3. 2024년 8월 22일 오전 8:54 UTCmonitoring

   A fix has been implemented and we're monitoring it.

4. 2024년 8월 22일 오전 9:08 UTCresolved

   This incident has been resolved.

1. 2024년 8월 19일 오전 7:16 UTCinvestigating

   We are currently investigating a degraded performance in web bots

2. 2024년 8월 19일 오전 8:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 8월 19일 오전 8:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024년 8월 19일 오전 9:31 UTCresolved

   This incident has been resolved.

1. 2024년 4월 17일 오후 3:27 UTCinvestigating

   We are currently experiencing an incident affecting WhatsApp integration, and WhatsApp bots are unresponsive at this moment. Our technical team is actively investigating the root cause of the issue, and we will provide updates as soon as more information becomes available. Thank you for your understanding.

2. 2024년 4월 17일 오후 4:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 4월 17일 오후 4:28 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 2024년 4월 17일 오후 4:49 UTCresolved

   This incident has been resolved. Thank you for your patience and understanding during this time.

1. 2024년 2월 6일 오전 9:41 UTCidentified

   We're currently experiencing a technical issue impacting the sending of templates in our WhatsApp integration. Our team is actively investigating the issue and working towards a resolution. During this time, you may encounter errors when attempting to send templates via WhatsApp both in-app and via API. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal functionality. Rest assured, we are prioritizing this issue and will provide updates as soon as more information becomes available. Thank you for your understanding.

2. 2024년 2월 6일 오후 1:33 UTCidentified

   Our team is actively working on a fix to address the ongoing technical issue affecting the sending of templates in our WhatsApp integration. We understand the inconvenience this is causing and appreciate your patience as we work to restore normal functionality. Resolving this issue remains our top priority, and we will continue to provide updates as soon as more information becomes available. Thank you for your understanding and continued support.

3. 2024년 2월 6일 오후 5:39 UTCidentified

   We've made progress in fixing some of the issues affecting WhatsApp templates. While some solutions have been implemented, additional fixes are still required for complete resolution. We will continue to provide updates as we make further progress. Thank you for your continued support.

4. 2024년 2월 7일 오후 4:36 UTCmonitoring

   Our team has implemented solutions to address the issues affecting WhatsApp templates in the app (sending, requesting...). Also, we initiated the rollback process for template ID changes that impacted API-based sending. While this rollback is underway, we'll notify you as soon as the process is complete and ensure everything is fully restored. We deeply appreciate your patience and understanding throughout this process.

5. 2024년 2월 8일 오후 1:14 UTCresolved

   The incident affecting WhatsApp templates has now been fully resolved. We have completed the rollback process for template ID changes that impacted API-based sending. This means that previous template IDs have been restored, and the key is now back to "template_id", as it was before (not "template_uuid"). Thank you for your cooperation and support throughout the process.