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    Lanschool Air 장애 기록

    33 Lanschool Air incidents · 2018년 5월 — official updates, affected components, duration and resolution details.

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    Slow response times

    시작 2025년 9월 25일 오후 6:21 UTC · 1h 23m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Login and Authentication
    1. 2025년 9월 25일 오후 6:21 UTCinvestigating

      Our engineers are investigating the performance of LanSchool Air in the Americas region. Customers may experience slow response times during login and the use of the product. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchool.com for additional information. We will provide an update soon.

    2. 2025년 9월 25일 오후 7:12 UTCinvestigating

      Our engineers continue to diligently work on a resolution to the issue. Thank you for your patience.

    3. 2025년 9월 25일 오후 7:45 UTCresolved

      This incident has been resolved. All systems are operational. Thank you for your patience.

    Intermittent Connectivity Issue

    시작 2025년 8월 21일 오후 8:25 UTC · 5h 19m

    Pending
    영향을 받은 구성 요소
    Socket Server Availability
    1. 2025년 8월 21일 오후 8:25 UTCinvestigating

      We are currently investigating reports of intermittent connectivity between student devices and LanSchool Air. Our engineering team is actively working to identify the root cause and restore full service. We expect to have an update soon. Thank you for your patience and understanding.

    2. 2025년 8월 21일 오후 8:37 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025년 8월 21일 오후 9:55 UTCidentified

      Our engineering team has identified the root cause of the intermittent connectivity issue between student devices and LanSchool Air. A fix is currently being implemented, and we will provide another update soon. Thank you for your continued patience.

    4. 2025년 8월 21일 오후 11:42 UTCmonitoring

      Our engineering team successfully implemented a fix, and we are monitoring the status of that change.

    5. 2025년 8월 22일 오전 1:44 UTCresolved

      Our engineering team successfully implemented a fix, and all systems are now operating normally. If you continue to experience any issues or have questions, please contact our LanSchool Support Team for assistance.

    LanSchoolAir Degraded Performance: Americas Region

    시작 2024년 9월 24일 오후 6:16 UTC · 5d 23h

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Login and Authentication
    1. 2024년 9월 24일 오후 6:16 UTCinvestigating

      We are currently investigating the situation related to performance degredation in the Americas Region.

    2. 2024년 9월 24일 오후 7:12 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2024년 9월 24일 오후 8:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Thank you for your patience.

    4. 2024년 9월 25일 오후 3:25 UTCinvestigating

      We are continuing to investigate reported performance degradation in the Americas Region

    5. 2024년 9월 25일 오후 8:19 UTCinvestigating

      Our engineers are diligently working on resolving the issue. We appreciate your patience and understanding.

    6. 2024년 9월 26일 오후 1:49 UTCmonitoring

      We have adjusted the system resources and are monitoring the results.

    7. 2024년 9월 27일 오후 3:37 UTCmonitoring

      After the system updates on 9/26, we are continuing to monitor the performance.

    8. 2024년 9월 30일 오후 5:31 UTCresolved

      This incident was resolved on 9/26, and all systems are operational. Thank you for your patience.

    LanSchool Air Outage: Americas Region

    시작 2024년 9월 12일 오후 5:02 UTC · 4h 7m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Login and Authentication
    1. 2024년 9월 12일 오후 5:02 UTCinvestigating

      Our engineers have identified an issue with the performance of LanSchool Air in the Americas region. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchool.com for additional information. We will provide an update soon.

    2. 2024년 9월 12일 오후 5:47 UTCinvestigating

      Our engineers continue to diligently work on a resolution to the issue. Thank you for your patience.

    3. 2024년 9월 12일 오후 6:21 UTCinvestigating

      There continues to be an issue. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchoolair.com for additional information. We will provide an update soon.

    4. 2024년 9월 12일 오후 7:13 UTCinvestigating

      There continues to be an issue. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanschoolair.com for additional information. We will provide an update soon.

    5. 2024년 9월 12일 오후 8:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results. If you continue to have issues, please log out and log back in to LanSchool Air.

    6. 2024년 9월 12일 오후 9:09 UTCresolved

      This incident has been resolved. All systems are operational. Thank you for your patience.

    LanSchool Air Outage in Americas Region

    시작 2024년 3월 12일 오후 2:26 UTC · 1h 10m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    LanSchool Classic Licensing ServiceApi AvailabilitySocket Server AvailabilityLogin and Authentication
    1. 2024년 3월 12일 오후 2:26 UTCinvestigating

      Our engineers have identified an issue with the performance of LanSchool Air services in the Americas Region. Some customers may be unable to login or access their classes. We will update you soon.

    2. 2024년 3월 12일 오후 3:30 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2024년 3월 12일 오후 3:35 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024년 3월 12일 오후 3:36 UTCresolved

      This incident has been resolved.

    Clever rostering

    시작 2024년 1월 11일 오후 3:39 UTC · 9h 18m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Api Availability
    1. 2024년 1월 11일 오후 3:39 UTCinvestigating

      We are aware of an issue affecting Clever rostering and will post an update shortly.

    2. 2024년 1월 11일 오후 3:42 UTCinvestigating

      We are aware of an issue causing class rosters imported from Clever to not appear for some customers. Our engineers are working on a solution and we will post another update soon. Thank you for your patience and we apologize for the inconvenience this has caused.

    3. 2024년 1월 11일 오후 9:50 UTCidentified

      We have identified the fix and will be applying it as soon as possible. Thank you for your patience.

    4. 2024년 1월 12일 오전 12:57 UTCresolved

      A fix has been implemented and we are monitoring the results.

    Login issue 8-1-2023

    시작 2023년 8월 1일 오후 1:34 UTC · 6h 12m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Login and Authentication
    1. 2023년 8월 1일 오후 1:34 UTCinvestigating

      We are currently investigating this issue.

    2. 2023년 8월 1일 오후 1:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023년 8월 1일 오후 7:46 UTCresolved

      This incident has been resolved.

    LanSchool Air - Americas Region - Service Unavailable

    시작 2023년 3월 1일 오후 7:10 UTC · 50m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Api AvailabilitySocket Server AvailabilityLogin and Authentication
    1. 2023년 3월 1일 오후 7:10 UTCinvestigating

      Our engineers have identified an issue with the performance of LanSchool Air services in the Americas Region. Some customers may be unable to login or access their classes. We will update you soon.

    2. 2023년 3월 1일 오후 8:00 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023년 3월 1일 오후 8:01 UTCresolved

      LanSchool Air services have been restored and we will continue to monitor the situation. Thank you for your patience and we apologize for the inconvenience.

    LanSchool Air - Americas Region - Service Unavailable

    시작 2023년 1월 5일 오전 2:00 UTC · 0m

    Pending
    1. 2023년 1월 5일 오후 4:49 UTCresolved

      Identified: Our engineers have identified an issue with the performance of LanSchool Air services in the Americas Region. Some customers may be unable to login or access their classes. We will update you soon. Resolved: LanSchool Air services have been restored and we will continue to monitor the situation. Thank you for your patience and we apologize for the inconvenience.

    LanSchool Air - Americas Region

    시작 2022년 11월 14일 오후 6:32 UTC · 5h 45m

    Pending
    영향을 받은 구성 요소
    Login and Authentication
    1. 2022년 11월 14일 오후 6:32 UTCinvestigating

      Some LanSchool Air customers may be experiencing a problem with classes not appearing. We are aware of the issue and we’re working on it. We will update you soon.

    2. 2022년 11월 14일 오후 9:08 UTCmonitoring

      LanSchool Air services have been restored and we will continue to monitor the situation. Thank you for your patience and we apologize for the inconvenience.

    3. 2022년 11월 15일 오전 12:17 UTCresolved

      This incident has been resolved.

    Lanschool Air - Premier Partial Outage

    시작 2022년 4월 26일 오후 3:04 UTC · 53m

    Pending
    1. 2022년 4월 26일 오후 3:04 UTCinvestigating

      Some LanSchool Air customers using the "Premier" instance may be experiencing a problem accessing classes. We are aware of the issue and we’re working on it. We will update you soon. Customers in the Americas, EMEA, and APAC regions are unaffected at this time.

    2. 2022년 4월 26일 오후 3:04 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2022년 4월 26일 오후 3:57 UTCresolved

      Lanschool Air Premier is back online. Our team will continue to monitor it. Thank you for your patience

    LanSchool.com Website Unavailable

    시작 2022년 4월 20일 오후 2:11 UTC · 51m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    General Website (lanschool.com)
    1. 2022년 4월 20일 오후 2:11 UTCinvestigating

      The LanSchool general website is currently unavailable. LanSchool Air services are still online and users can login by going to https://lanschoolair.lenovosoftware.com. For additional assistance, please contact our Support Team at helpdesk.lanschoolair.com.

    2. 2022년 4월 20일 오후 3:02 UTCresolved

      The LanSchool.com website is back online. Our team will continue to monitor it. Thank you for your patience.

    LanSchool Air Share Screen currently unavailable

    시작 2021년 12월 15일 오후 4:08 UTC · 14m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Api AvailabilityAPI Availability
    1. 2021년 12월 15일 오후 4:08 UTCidentified

      We have identified an outage with a 3rd party vendor that is impacting our Share Screen feature. We will continue to monitor the situation and will provide updates as they become available.

    2. 2021년 12월 15일 오후 4:09 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2021년 12월 15일 오후 4:22 UTCresolved

      The issue has been resolved and the Share Screen feature should be available now. We will continue to monitor the situation and provide updates if this changes.

    LanSchool Air - IP Access Filtering

    시작 2021년 10월 26일 오후 1:46 UTC · 3h 30m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Socket Server Availability
    1. 2021년 10월 26일 오후 1:46 UTCidentified

      We are aware of an issue with IP Access Filtering causing student devices to fail to connect even when on a permitted network. Devices outside of a permitted network will continue to remain blocked. Customers without IP Access Filtering enabled will continue to operate normally. Our engineers have a fix prepared and are working to get it deployed quickly. Thank you for your patience and we apologize for the inconvenience this has caused.

    2. 2021년 10월 26일 오후 5:03 UTCidentified

      A fix is being applied to address connectivity issues for customers using IP Access Filtering in LanSchool Air. Some users may experience a brief disruption in service today between 1:00 PM EDT and 1:05 PM EDT.

    3. 2021년 10월 26일 오후 5:16 UTCresolved

      A fix has been applied and the incident is now resolved. If you continue to experience any issues, please contact our Support Team

    LSA Prod - Major Service Disruption

    시작 2021년 5월 8일 오전 2:44 UTC · 3h 14m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    General Website (lanschool.com)Api AvailabilitySocket Server AvailabilityLogin and Authentication
    1. 2021년 5월 8일 오전 2:44 UTCidentified

      LanSchool Air is unavailable for customers in North and South America. We are working to restore service as quickly as possible. We apologize for the inconvenience this has caused

    2. 2021년 5월 8일 오전 3:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2021년 5월 8일 오전 4:11 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2021년 5월 8일 오전 5:58 UTCresolved

      This incident has been resolved.

    LSA Prod - Major Service Disruption

    시작 2021년 5월 6일 오전 5:24 UTC · 41m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    General Website (lanschool.com)Api AvailabilitySocket Server AvailabilityLogin and Authentication
    1. 2021년 5월 6일 오전 5:24 UTCidentified

      LanSchool Air is unavailable for customers in North and South America. We are working to restore service as quickly as possible. We apologize for the inconvenience this has caused.

    2. 2021년 5월 6일 오전 6:04 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2021년 5월 6일 오전 6:05 UTCresolved

      This incident has been resolved.

    LanSchool Air - Login Issues

    시작 2021년 4월 15일 오후 8:51 UTC · 1h 24m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Login and Authentication
    1. 2021년 4월 15일 오후 8:51 UTCinvestigating

      We are investigating an issue preventing users from logging in to LanSchool Air. Thank you for your patience as we work to resolve this issue as soon as possible.

    2. 2021년 4월 15일 오후 9:24 UTCmonitoring

      LanSchool Air services have been recovered and users should be able to login. We will continue to monitor for further issues. We apologize for the disruption that this has caused.

    3. 2021년 4월 15일 오후 10:14 UTCresolved

      This incident has been resolved. If you see additional issues or need any assistance, please contact support through our Help Center at helpdesk.lanschoolair.com

    LanSchool Air Premier - Login Problem

    시작 2021년 2월 26일 오후 3:33 UTC · 1h 50m

    Outage중대한 인시던트
    1. 2021년 2월 26일 오후 3:33 UTCinvestigating

      Services are operational for US and EMEA customers. However, we are currently investigating an issue preventing users from logging in to LanSchool Air Premier. Thank you for your patience.

    2. 2021년 2월 26일 오후 5:23 UTCresolved

      A fix has been applied and services are back online. We apologize for the disruption this has caused.

    LanSchool Air - Major Outage

    시작 2021년 2월 25일 오후 2:38 UTC · 7h 51m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Socket Server AvailabilitySocket Server Availability
    1. 2021년 2월 25일 오후 2:38 UTCinvestigating

      We are currently investigating an issue causing Windows students to appear as offline and client installations to fail. Thank you for your patience as we work quickly to resolve this issue. We apologize for the disruption that this causes.

    2. 2021년 2월 25일 오후 5:43 UTCidentified

      The issue has been identified and is affecting student devices with the LanSchool Air for Windows agent installed. A fix is being developed. We will provide updates here as we have them.

    3. 2021년 2월 25일 오후 10:29 UTCresolved

      An updated LanSchool Air for Windows agent has been released. All student devices running Windows will need to be updated to the latest version of LanSchool Air manually or through a software deployment tool. Please see this support page for more details. If you see additional issues or need any assistance, please contact support through our Help Center at helpdesk.lanschoolair.com

    LanSchool Air - Clever Sync Issues

    시작 2021년 2월 8일 오후 5:43 UTC · 4h 16m

    Outage중대한 인시던트
    1. 2021년 2월 8일 오후 5:43 UTCmonitoring

      Some customers have reported issues with Clever classes not appearing in LanSchool Air. A fix has been put in place and we will continue to monitor the results. We apologize for the disruption this has caused. If your teachers are still not seeing classes imported from Clever, the Site Admin may need to initiate a manual resync from LanSchool Air > Settings > Setup. If you see additional issues, please contact support through our Help Center at helpdesk.lanschoolair.com.

    2. 2021년 2월 8일 오후 9:59 UTCresolved

      We have resolved the issue and classes imported from Clever should now be available for all customers. If you see additional issues, please contact Support through our Help Center at helpdesk.lanschoolair.com.