Lexia 장애 기록

1. 2026년 9월 22일 오후 3:07 UTCinvestigating

   우리는 LETRS와 Lexia Aspire에 대한 간헐적인 로그인 문제의 보고서를 받고 있습니다. 우리는 문제를 확인하고 가능한 한 빨리 해결하기 위해 노력하고 있습니다. 우리는이 원인이 될 수있는 불편에 대해 사과합니다.

2. 2026년 9월 22일 오후 3:40 UTCmonitoring

   우리는이 아침을 경험한 문제에 대한 해결책을 확인하고 구현했습니다. 우리는 상황을 모니터링합니다.

3. 2026년 9월 23일 오후 4:09 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 28일 오후 7:22 UTCinvestigating

   We have discovered an issue with our program, Core5. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 2026년 4월 29일 오전 12:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 4일 오후 8:07 UTCresolved

   This incident has been resolved.

1. 2026년 2월 23일 오후 2:05 UTCinvestigating

   We have discovered an issue with our LETRS program. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 2026년 2월 23일 오후 3:18 UTCinvestigating

   A patch has been applied resolving customer-impacting issues. Development teams continue ongoing review to ensure continued stability.

3. 2026년 2월 23일 오후 4:37 UTCmonitoring

   Development teams continue ongoing review to ensure continued stability.

4. 2026년 2월 24일 오전 1:15 UTCresolved

   This incident has been resolved.

1. 2026년 2월 6일 오후 4:29 UTCidentified

   Anticipated resolution with scheduled maintenance tonight, Friday 2/6.

2. 2026년 2월 9일 오후 4:42 UTCresolved

   This issue have been resolved.

1. 2025년 9월 9일 오후 7:08 UTCinvestigating

   Lexia Academy is currently unavailable, and we are investigating the cause. Lexia Community and the Help Center are not affected. We apologize for the inconvenience and thank you for your patience!

2. 2025년 9월 9일 오후 7:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 9월 9일 오후 9:19 UTCresolved

   This incident has been resolved.

1. 2025년 8월 6일 오후 3:26 UTCinvestigating

   We are currently working on resolving errors appearing in the community. We apologize for any inconvenience, and thank you for your patience!

2. 2025년 8월 6일 오후 5:39 UTCresolved

   The issue has been resolved! Users should no longer encounter errors while working in Lexia Community.

1. 2025년 6월 17일 오후 3:44 UTCidentified

   There is required maintenance taking place on the phone system that may cause issues when trying to call. We recommend going to the Help Center to contact Support if you experience any issues: https://help.lexialearning.com/s/contact

2. 2025년 6월 20일 오후 6:43 UTCresolved

   The phone system maintenance has been completed. Calls should be processed as expected. Thank you for your patience!

1. 2025년 5월 21일 오후 11:16 UTCinvestigating

   We have discovered an issue with our programs, Core5 and myLexia. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 2025년 5월 22일 오전 1:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 5월 22일 오전 1:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2025년 5월 22일 오후 5:52 UTCresolved

   This incident has been resolved.

1. 2025년 3월 10일 오후 3:24 UTCinvestigating

   We are currently investigating an issue with PowerUp students' dashboards showing last week's usage/units gained. We apologize for the inconvenience and thank you for your patience! We will update you once we know more about the root cause.

2. 2025년 3월 11일 오후 7:29 UTCresolved

   This incident has been resolved.

1. 2025년 2월 25일 오후 2:28 UTCinvestigating

   LETRS and Lexia Aspire are experiencing an outage. We are actively investigating.

2. 2025년 2월 25일 오후 3:20 UTCresolved

   This incident has been resolved.

1. 2025년 2월 6일 오후 3:02 UTCinvestigating

   Users may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.

2. 2025년 2월 6일 오후 5:19 UTCresolved

   This incident has been resolved.

1. 2025년 1월 27일 오후 3:14 UTCinvestigating

   We are actively investigating this issue and will provide updates soon. Current issue description: Upon clicking on PowerUp from the Clever iOS app, the user receives an error message. Workaround: The user should instead navigate to the Lexia PowerUp product app and click the "Login with Clever" button

2. 2025년 2월 6일 오후 3:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 2월 6일 오후 4:04 UTCresolved

   This incident has been resolved.

1. 2025년 1월 16일 오후 2:05 UTCinvestigating

   We are currently experiencing an issue that may be preventing students from accessing our PowerUp program. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 2025년 1월 16일 오후 3:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 1월 16일 오후 10:07 UTCresolved

   This incident has been resolved.

1. 2025년 1월 8일 오후 4:02 UTCinvestigating

   There is currently an issue with PowerUp displaying students’ usage data on the PowerUp student homepage. All usage is correct and up to date in myLexia. We are working to resolve the issue quickly. We apologize for any inconvenience this might cause.

2. 2025년 1월 16일 오후 5:28 UTCresolved

   This incident has been resolved.

1. 2024년 8월 14일 오후 7:18 UTCinvestigating

   Some Clever rostered users (staff and students) are not being processed overnight, which subsequently affects access to all Lexia products for those users. We are actively investigating this issue and will provide an update as soon as possible.

2. 2024년 9월 3일 오후 12:06 UTCmonitoring

   Clever syncs are running successfully now, but we are still monitoring to ensure everything is processed smoothly.

3. 2024년 10월 3일 오후 3:05 UTCresolved

   This incident has been resolved.

1. 2024년 7월 29일 오후 2:42 UTCinvestigating

   Students and staff may experience a disruption when accessing Core5, PowerUp, Lexia English, and the myLexia platform via Classlink Single Sign On. We are actively investigating the issue and will provide an update when a resolution and timeline is defined. Thank you for your patience while this issue is being resolved.

2. 2024년 7월 29일 오후 4:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 7월 30일 오후 12:10 UTCresolved

   This incident has been resolved.

1. 2024년 7월 19일 오후 5:52 UTCidentified

   We are actively working on a fix for an issue where students are unable to log in successfully when using the Clever iOS App to access Core5, PowerUp, and Lexia English via the Clever dashboard. As a workaround, students can go to the Core5, PowerUp, or Lexia English App and, from the program login page, click the "Login with Clever" button to log in using their Clever credentials (badges do not work). We apologize for any inconvenience this might cause.

2. 2024년 7월 19일 오후 5:53 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2024년 7월 31일 오후 1:48 UTCidentified

   The student login issue for our Core5 users using the Clever iOS app has now been resolved. Core5 users are now able to login to Core5 via the Clever dashboard or Clever badge. We are still working on a fix for PowerUp and Lexia English.

4. 2024년 8월 7일 오후 1:57 UTCmonitoring

   A fix has been implemented, and we are monitoring results.

5. 2024년 8월 8일 오후 8:21 UTCresolved

   This incident has been resolved!

1. 2024년 4월 30일 오후 11:07 UTCinvestigating

   We have discovered an issue with our programs, LETRS and Lexia Aspire. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 2024년 5월 1일 오전 5:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 5월 1일 오전 5:15 UTCresolved

   This incident has been resolved.

1. 2023년 7월 27일 오후 5:08 UTCinvestigating

   We are currently investigating an issue that is affecting students and staff that log in through Classlink SSO.

2. 2023년 7월 31일 오후 3:20 UTCresolved

   This incident has been resolved.

1. 2023년 7월 17일 오후 9:18 UTCinvestigating

   We have discovered an issue with logging into Lexia Academy. We are working to identify and resolve the issue as soon as possible. We apologize for any inconvenience this might cause.

2. 2023년 7월 19일 오후 12:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2023년 7월 19일 오후 7:53 UTCresolved

   This incident has been resolved.