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    Liaison Edu 장애 기록

    46 Liaison Edu incidents · 2020년 5월 — official updates, affected components, duration and resolution details.

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    ETL Processes Experiencing Delays

    시작 2026년 3월 2일 오후 4:29 UTC · 21h 35m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    WebAdMITETL (CAS->WA Data Integration)
    1. 2026년 3월 2일 오후 4:29 UTCinvestigating

      We are experiencing a delay with ETLs (transmitting application updates from CAS to downstream systems). Our support team is working to resolve the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2026년 3월 2일 오후 10:00 UTCidentified

      Our team has identified the issue and is deploying a fix, after which we will begin resynchronizing data between CAS and WebAdMIT. We will provide an update on progress in the morning. If you have exports from WebAdMIT that run overnight, you may wish to pause them.

    3. 2026년 3월 3일 오후 2:04 UTCresolved

      Our team has resolved the issue and resynchronized data between CAS and WebAdMIT. If you paused exports from WebAdMIT, you may want to restart them at this time.

    Configuration Portal Access is Down

    시작 2025년 4월 24일 오후 8:25 UTC · 16h 50m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Configuration PortalConfiguration Portal
    1. 2025년 4월 24일 오후 8:25 UTCinvestigating

      Access to the configuration portal is currently unavailable on both prelaunch and production. Our support team is investigating.

    2. 2025년 4월 25일 오후 1:15 UTCresolved

      Configuration Portal access has been restored; thank you for you patience as our team worked through this issue.

    ETL processes are experiencing a delay

    시작 2025년 2월 28일 오후 3:08 UTC · 1h 59m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    WebAdMITWebAdMIT API
    1. 2025년 2월 28일 오후 3:08 UTCinvestigating

      We are experiencing a delay with ETLs (transmitting application updates from CAS to downstream systems). Our support team is working to resolve the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2025년 2월 28일 오후 4:59 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 2월 28일 오후 5:07 UTCresolved

      This incident has been resolved.

    Intermittent Connectivity Issues

    시작 2024년 11월 12일 오후 2:50 UTC · 3h 21m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Applicant PortalEvaluator Portal (LORs)Configuration PortalCAS APIApplicant Portal PDFs
    1. 2024년 11월 12일 오후 2:50 UTCinvestigating

      Intermittent Connectivity Issues We are experiencing intermittent connectivity issues which may prevent some users from accessing the following portals: CAS Applicant Portal Applicant Portal PDFs Evaluator Portal (LORs) CAS API Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2024년 11월 12일 오후 4:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 11월 12일 오후 6:11 UTCresolved

      This incident has been resolved.

    WebAdMIT Degraded Performance

    시작 2024년 11월 12일 오후 2:20 UTC · 3h 51m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    WebAdMITWebAdMIT PDFs
    1. 2024년 11월 12일 오후 2:20 UTCinvestigating

      We are aware that some users are experiencing slower load times accessing WebAdMIT and issues downloading the following types of PDFs: - Full Application - Transcript - Evaluation Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2024년 11월 12일 오후 4:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 11월 12일 오후 6:11 UTCresolved

      This incident has been resolved.

    WebAdMIT Degraded Performance

    시작 2024년 1월 3일 오후 10:47 UTC · 15h 2m

    Pending
    영향을 받은 구성 요소
    WebAdMITWebAdMIT PDFs
    1. 2024년 1월 3일 오후 10:47 UTCinvestigating

      WebAdMIT is currently experiencing degraded performance, leading to intermittent slowness in system responses. Our Technical Support team is working to identify and resolve the issue.

    2. 2024년 1월 4일 오전 3:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 1월 4일 오후 1:45 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2024년 1월 4일 오후 1:49 UTCresolved

      Performance issues have been resolved. Our team is monitoring the system to ensure the issue does not reoccur.

    Intermittent API Issues

    시작 2023년 9월 11일 오후 6:22 UTC · 1h 37m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    WebAdMIT API
    1. 2023년 9월 11일 오후 6:22 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing the WebAdMIT APIs. Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2023년 9월 11일 오후 7:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023년 9월 11일 오후 8:00 UTCresolved

      This incident has been resolved.

    PDFs Degraded Performance

    시작 2023년 6월 6일 오후 7:20 UTC · 15h 30m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    WebAdMIT PDFs
    1. 2023년 6월 6일 오후 7:20 UTCinvestigating

      We are aware that some users may be experiencing slowness accessing the following types of PDFs: - Applicant Uploads, and PDFs - Evaluator PDFs - Transcripts Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2023년 6월 7일 오전 10:51 UTCresolved

      This incident has been resolved.

    PDFs Unavailable

    시작 2023년 5월 30일 오후 1:33 UTC · 1h 50m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    WebAdMIT PDFsApplicant Portal PDFs
    1. 2023년 5월 30일 오후 1:33 UTCinvestigating

      We are aware that some users may be experiencing slowness accessing the following types of PDFs: - Applicant Uploads, and PDFs - Evaluator PDFs - Transcripts Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2023년 5월 30일 오후 3:23 UTCresolved

      This incident has been resolved.

    Prelaunch CAS Configuration Portal - Intermittent Connectivity Issues

    시작 2023년 4월 3일 오후 12:53 UTC · 1h 10m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Configuration Portal
    1. 2023년 4월 3일 오후 12:53 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing the following portal: 1. Prelaunch CAS Configuration Portal Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2023년 4월 3일 오후 2:03 UTCresolved

      This incident has been resolved.

    Transcript Delay Notice

    시작 2023년 1월 18일 오후 8:15 UTC · 0m

    Pending
    영향을 받은 구성 요소
    WebAdMIT PDFsApplicant Portal PDFs
    1. 2023년 1월 18일 오후 8:15 UTCresolved

      Delivery of some official transcripts to Liaison was delayed. These transcripts have now been received and processed. We encourage schools to consider any transcript with a posted date of 01/19/23 or earlier to have arrived before any January deadlines.

    Delays Transmitting Applicants into WebAdMIT

    시작 2022년 10월 27일 오후 2:03 UTC · 22h 11m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    WebAdMIT
    1. 2022년 10월 27일 오후 2:03 UTCinvestigating

      Following last night’s maintenance, our team has made some progress on mitigating the delays transmitting applicant data into WebAdMIT but we have more improvements to make. As a reminder: • All applicant data is transmitting, it is just taking longer to arrive in WebAdMIT than expected. • If you are exporting data nightly from WebAdMIT to other systems and your exports look only for applications submitted yesterday, you will need to rerun last night’s export in the morning. Alternatively, you can adjust your export to include applicants submitted in the previous two days. We will keep you updated on progress.

    2. 2022년 10월 27일 오후 6:15 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2022년 10월 28일 오전 1:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022년 10월 28일 오후 12:14 UTCresolved

      This incident has been resolved.

    Some PDFs Unavailable

    시작 2022년 9월 12일 오후 2:36 UTC · 10h 22m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    WebAdMIT PDFs
    1. 2022년 9월 12일 오후 2:36 UTCinvestigating

      We are aware that some users may be experiencing issues downloading Full Application PDFs from WebAdMIT. Please re-try if you are having difficulty as that may solve the issue. Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2022년 9월 12일 오후 5:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2022년 9월 12일 오후 11:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022년 9월 13일 오전 12:57 UTCresolved

      This incident has been resolved.

    Intermittent Connectivity Issues

    시작 2022년 8월 12일 오후 1:25 UTC · 11h 8m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Applicant PortalUniversal Advisor PortalEvaluator Portal (LORs)WebAdMITConfiguration PortalWebAdMIT PDFsWebAdMIT APICAS APIApplicant Portal PDFs
    1. 2022년 8월 12일 오후 1:25 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing the following portals: CAS Portals WebAdMIT Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2022년 8월 12일 오후 5:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2022년 8월 12일 오후 7:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results. However some users may still experience intermittent connectivity issue.

    4. 2022년 8월 13일 오전 12:33 UTCresolved

      This incident has been resolved.

    WebAdMIT - Intermittent Connectivity Issues

    시작 2022년 6월 21일 오후 6:50 UTC · 1h 51m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Universal Advisor PortalWebAdMITConfiguration PortalWebAdMIT PDFsWebAdMIT API
    1. 2022년 6월 21일 오후 6:50 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing WebAdMIT Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2022년 6월 21일 오후 7:45 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2022년 6월 21일 오후 8:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022년 6월 21일 오후 8:41 UTCresolved

      This incident has been resolved.

    Some PDFs Unavailable

    시작 2022년 5월 31일 오후 9:47 UTC · 7h 13m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Applicant PortalUniversal Advisor PortalEvaluator Portal (LORs)WebAdMITWebAdMIT PDFsApplicant Portal PDFs
    1. 2022년 5월 31일 오후 9:47 UTCinvestigating

      We are aware that some users may be experiencing issues downloading PDFs. Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2022년 5월 31일 오후 11:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2022년 6월 1일 오전 12:06 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2022년 6월 1일 오전 5:00 UTCresolved

      This incident has been resolved.

    PDFs Unavailable

    시작 2022년 5월 26일 오후 1:09 UTC · 2h 39m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Applicant PortalUniversal Advisor PortalEvaluator Portal (LORs)WebAdMITWebAdMIT PDFsWebAdMIT APICAS APIApplicant Portal PDFs
    1. 2022년 5월 26일 오후 1:09 UTCidentified

      We are aware that some users may be experiencing issues downloading PDFs. Our technical support team is currently looking into the issue and will provide an update when we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2022년 5월 26일 오후 3:48 UTCresolved

      This incident has been resolved.

    Intermittent Connectivity Issues - Prelaunch portals

    시작 2022년 4월 18일 오후 2:25 UTC · 24m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Applicant Portal
    1. 2022년 4월 18일 오후 2:25 UTCidentified

      We are aware that some users are experiencing intermittent connectivity issues which may prevent them from accessing the following portals: - Applicant Portal - Prelaunch environment Our technical support team has identified the issue and is working to restore full access at this time. We will provide an update once resolved. Thank you for your patience and we apologize for any inconvenience this may cause.

    2. 2022년 4월 18일 오후 2:26 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2022년 4월 18일 오후 2:49 UTCresolved

      During our monitoring period, no other connectivity issues were observed by our technical support team. This issue is now resolved.

    Prelaunch CAS Application - Intermittent Connectivity Issues

    시작 2022년 4월 18일 오전 12:11 UTC · 2h 0m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Applicant PortalConfiguration Portal
    1. 2022년 4월 18일 오전 12:11 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing the following portals: - Prelaunch CAS Application Portal - Prelaunch CAS Configuration Portal - Prelaunch Application PDFs Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause. NOTE: Production Applications are not impacted.

    2. 2022년 4월 18일 오전 2:11 UTCresolved

      This incident has been resolved.

    Prelaunch CAS Application - Intermittent Connectivity Issues

    시작 2022년 4월 4일 오후 7:09 UTC · 45m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Applicant PortalConfiguration Portal
    1. 2022년 4월 4일 오후 7:09 UTCinvestigating

      We are experiencing intermittent connectivity issues which may prevent some users from accessing the following portals: - Prelaunch CAS Application Portal - Prelaunch CAS Configuration Portal - Prelaunch Application PDFs Our support team is working to identify the issue. Thank you for your patience and we apologize for any inconvenience this may cause. NOTE: Production Applications are not impacted.

    2. 2022년 4월 4일 오후 7:54 UTCresolved

      This incident has been resolved.