Lightspeed Systems 장애 기록

1. 2026년 10월 23일 오후 12:56 UTCinvestigating

   Lightspeed Classroom 교사 대시보드에서 클래스가 누락되는 이슈를 조사하고 있습니다. OneRoster sync를 사용하여만 조직에 영향을 줍니다. 우리의 기술설계 팀은 고침에 일하고 당신에게 곧 새롭게 할 것입니다.

2. 2026년 10월 23일 오후 1:03 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 10월 23일 오후 1:18 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

4. 2026년 10월 23일 오후 1:38 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

5. 2026년 10월 23일 오후 1:49 UTCmonitoring

   우리는 더 많은 문제를 모니터링하고 있습니다.

6. 2026년 10월 23일 오후 2:58 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 21일 오후 8:07 UTCmonitoring

   Lightspeed Systems는 최근 공개 된 PHP 취약점을 검토했으며 Rocket Appliance와 SmartShield는 이러한 취약점에 영향을 미치지 못했습니다. 우리는 서비스에서 업데이트 된 패치를 적용하거나 영향을 제거했습니다. 날짜에, 관련 서비스의 우리의 검토는 타협의 지표를 확인했다. 우리는 diligent 남아 있고 지속적으로 상황을 감시하고 우리의 체계. Lightspeed Systems의 신뢰를 받았습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 2월 6일 오후 10:34 UTCinvestigating

   Lightspeed StopIt 2-way messaging and Team Comms are currently unavailable, so messages cannot be sent to students or internal teams. Incidents can still be reported as normal and will continue to be reviewed by the IRC team. Our team is investigating and working to restore service as quickly as possible.

2. 2026년 2월 6일 오후 10:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 7일 오전 2:35 UTCresolved

   This incident has been resolved.

1. 2025년 10월 1일 오후 12:27 UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices, and processing commands. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 2025년 10월 1일 오후 2:21 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 10월 1일 오후 6:10 UTCresolved

   This incident has been resolved.

1. 2025년 8월 27일 오후 4:15 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter iOS Cloud Proxy users may be experiencing slow or unresponsive Google/YouTube traffic. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2025년 8월 27일 오후 4:25 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 2025년 8월 27일 오후 5:30 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 2025년 8월 27일 오후 5:30 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025년 8월 27일 오후 8:09 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 2025년 8월 20일 오후 3:41 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 2025년 8월 20일 오후 3:49 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 2025년 8월 20일 오후 4:58 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2025년 8월 20일 오후 7:13 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

5. 2025년 8월 20일 오후 7:51 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025년 8월 21일 오후 3:45 UTCresolved

   This incident has been resolved.

1. 2025년 5월 22일 오후 12:10 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter users may be experiencing a filtering error. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2025년 5월 22일 오후 12:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 5월 22일 오후 3:29 UTCresolved

   This incident has been resolved.

1. 2025년 5월 12일 오후 3:13 UTCinvestigating

   We are currently experiencing an issue affecting SMS message delivery with Notify. Push notifications and email alerts remain fully operational. Our team is actively working to resolve this and restore full service as quickly as possible. We'll update this page as soon as the issue is resolved. Thank you for your patience

2. 2025년 5월 12일 오후 3:17 UTCidentified

   We have identified that a 3rd party outage is causing the issues with SMS message delivery. We will post an update as soon as we have more information.

3. 2025년 5월 12일 오후 3:59 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2025년 5월 12일 오후 4:47 UTCresolved

   This incident has been resolved.

1. 2025년 4월 30일 오후 3:38 UTCinvestigating

   We are actively investigating reports that the Lightspeed Systems Filter may be applying only the CIPA-based policy through the FilterAgent for Windows and macOS, instead of the intended organization- or user-specific policies. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this issue is resolved. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 2025년 4월 30일 오후 3:51 UTCidentified

   Our engineering team has identified the issue and is currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this is resolved. Thank you for your patience and understanding.

3. 2025년 4월 30일 오후 3:59 UTCmonitoring

   Our engineering team has corrected the issue, and we are confirming that all services are functional. Customers can now resume making changes to their SSL Exclusion list. We will continue to monitor the situation and will provide a final update shortly.

4. 2025년 4월 30일 오후 6:43 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 2025년 3월 26일 오후 4:07 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter users may be experiencing a 504 Error or a slow response/loading times from the UI. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2025년 3월 26일 오후 4:19 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 2025년 3월 26일 오후 4:44 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 2025년 3월 26일 오후 4:45 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 2024년 12월 27일 오후 3:13 UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues with usability. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2024년 12월 27일 오후 3:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 12월 27일 오후 3:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024년 12월 27일 오후 7:42 UTCresolved

   This incident has been resolved.

1. 2024년 8월 28일 오후 5:52 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter's Cloud DNS users may be experiencing timeouts when attempting to make a resolution. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2024년 8월 28일 오후 6:02 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 2024년 8월 28일 오후 6:57 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 2024년 8월 28일 오후 7:36 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 2024년 8월 20일 오후 8:11 UTCinvestigating

   Lightspeed response to Google’s changes to YouTube that are impacting the iOS Cloud Proxy and causing a message to prompt requiring logging in to view any videos. Google has recently updated the way their YouTube bot detection works in a way that is inadvertently flagging traffic from our Cloud Proxy as bot traffic. This change requires the end user to log into YouTube to view videos. Lightspeed is currently investigating possible solutions to this issue and is working with the Google team to find an optimal path forward. This only impacts our Cloud Proxy service and does not impact filtering on ChromeOS, Windows, or MacOS. SmartShield is still being validated but does not seem to be impacted.

2. 2024년 9월 12일 오후 4:48 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 2024년 8월 20일 오후 3:51 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter's iOS Cloud Proxy users may be experiencing issues navigating Google & YouTube. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2024년 8월 20일 오후 4:02 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

3. 2024년 8월 20일 오후 8:09 UTCresolved

   This incident has been resolved.

1. 2024년 7월 30일 오후 8:51 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

2. 2024년 7월 30일 오후 9:07 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

3. 2024년 7월 30일 오후 9:23 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 2024년 6월 14일 오후 8:01 UTCidentified

   Digital Insight is currently experiencing a delay in UI reporting. You will not see any data in your UI starting Thursday, June 13, 2024 at 5:30pm EST. This is caused by an issue with a third party partner that they are actively working to resolve. In the meantime, data is still being collected and stored, and the UI will catch up shortly after the issue is resolved. We will continue to post updates as we work towards a resolution. Thank you for your patience.

2. 2024년 6월 15일 오전 4:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 6월 15일 오후 4:42 UTCresolved

   This incident has been resolved.

1. 2024년 5월 16일 오후 5:44 UTCinvestigating

   We are actively investigating reports that Lightspeed Classroom users may be experiencing an issue viewing students screens. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2024년 5월 16일 오후 6:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 5월 16일 오후 7:02 UTCresolved

   This incident has been resolved.

1. 2024년 5월 1일 오후 8:34 UTCinvestigating

   We are actively investigating reports that Lightspeed Classroom users may be experiencing degraded performance or slow loading. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2024년 5월 2일 오전 1:03 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 2024년 4월 16일 오전 8:26 UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2024년 4월 16일 오전 10:09 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 2024년 4월 16일 오전 10:25 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 2024년 4월 16일 오전 10:45 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 2024년 4월 10일 오후 5:50 UTCinvestigating

   The monitoring mechanisms that we have in place for Lightspeed Alert have revealed an increase in alert volume within our system, which may impact human review response times. Ensuring student safety by reviewing alerts promptly is our top priority. Our team is actively working through the increased alert volume. We appreciate your patience and understanding as we work to resolve this volume increase. Rest assured that your district user interface will still receive all alerts as soon as identified. Should you have any concerns or require immediate assistance, please do not hesitate to contact us. We are here to help and will keep you updated on our progress.

2. 2024년 4월 12일 오후 11:16 UTCresolved

   This incident has been resolved.