Litium 장애 기록

1. 2026년 8월 18일 PM 12:59 UTCresolved

   08:40과 10:40 사이에 오늘, 우리의 SQL 클러스터 중 하나 경험 간헐적인 연결 문제. 충격: 이 클러스터에 호스팅된 고객은 이 기간 동안 가끔 데이터베이스 타임 아웃 및 임시 서비스 중단을 경험할 수 있습니다. 문제는 오전 10시 40분에서 해결되었으며 모든 시스템은 일반적으로 작동됩니다. 지속적인 안정성을 보장하기 위해 환경을 지속적으로 모니터링합니다. 우리는 불편을 드려 대단히 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 31일 AM 7:16 UTCinvestigating

   Litium 전화 지원은 현재 서비스 중단을 경험하고있다. 이 시간 동안, 전화 지원은 사용할 수 없습니다. 그러나, 여전히 이메일을 통해 지원에 도달 할 수 있으며, 케이스는 여전히 관리됩니다. 당신의 사정이 즉시 주의를 필요로 하는 경우에 주제 선에 있는 URGENT를 포함하십시오. 이름 * Litium 지원

2. 2026년 7월 31일 AM 9:08 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 31일 AM 9:44 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 23일 PM 6:48 UTCinvestigating

   Litium 전화 지원은 현재 서비스 중단을 경험하고있다. 이 시간 동안, 전화 지원은 사용할 수 없습니다. 그러나, 여전히 이메일을 통해 지원에 도달 할 수 있으며, 케이스는 여전히 관리됩니다. 당신의 사정이 즉시 주의를 필요로 하는 경우에 주제 선에 있는 URGENT를 포함하십시오. 이름 * Litium 지원

2. 2026년 7월 23일 PM 6:48 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 7월 23일 PM 10:15 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 22일 AM 8:54 UTCresolved

   We experienced a database service disruption between 07.18 and 08.28. During this period, some customers experienced service unavailability. All other services continued to operate normally. The issue was caused by an OS service allocating memory than usual causing the SQL service to get OOM killed. Service was restored after restart, and the database is now operating normally. We are investigating why this service used up more memory than normal to see if its something we can prevent in the future. All systems are currently stable, and we continue to monitor closely. We apologize for the inconvenience and appreciate your patience. — Litium Support Team

1. 2026년 6월 9일 AM 10:45 UTCinvestigating

   We are experiencing intermittent issues with Litium Search. Both search functionality and Backoffice may be affected. Troubleshooting is currently in progress. Impact: Search may return incomplete or no results Backoffice may be slow or intermittently unavailable Next update: No later than 13:50

2. 2026년 6월 9일 AM 11:50 UTCinvestigating

   We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 14:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team

3. 2026년 6월 9일 PM 12:52 UTCinvestigating

   We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 15:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team

4. 2026년 6월 9일 PM 1:24 UTCmonitoring

   The issue has been identified and resolved. We are monitoring the service closely to ensure everything is functioning as expected. Litium Support Team

5. 2026년 6월 11일 AM 8:49 UTCresolved

   This incident has been resolved.

1. 2026년 5월 1일 AM 3:18 UTCinvestigating

   Litium phone support is currently experiencing a service disruption. During this time, phone support is unavailable. However, you can still reach the support via email, and cases will still be managed. Please include URGENT in the subject line if your matter requires immediate attention. Regards Litium Support

2. 2026년 5월 1일 AM 3:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 1일 AM 5:46 UTCresolved

   This incident has been resolved.

1. 2026년 4월 22일 AM 5:16 UTCinvestigating

   We are currently experiencing an availability issue affecting the Storage service in Serverless Cloud. Impact: Customers using Serverless Cloud are impacted. Other services outside Serverless Cloud are not affected. Our team is actively investigating the issue to identify the root cause and restore service as quickly as possible. We will provide an update latest by 08:15. We apologize for the inconvenience and thank you for your patience. Litium Support Team

2. 2026년 4월 22일 AM 5:37 UTCidentified

   We have identified the cause of the issue affecting the Storage service in Serverless Cloud. Our team is currently implementing the solution, and we are seeing positive results as the Storage service begins to function again. We will provide an update latest by 08:30. We apologize for the inconvenience and thank you for your patience. Litium Support Team

3. 2026년 4월 22일 AM 6:08 UTCmonitoring

   A fix has been implemented for the issue affecting the Storage service in Serverless Cloud. Storage functionality is now available again for customers in Serverless Cloud. We are monitoring the system closely to ensure continued stability. We apologize for the inconvenience and thank you for your patience. Litium Support Team

4. 2026년 4월 22일 AM 11:05 UTCresolved

   This incident has been resolved.

1. 2026년 4월 17일 PM 2:17 UTCresolved

   Today, between 14:05 and 14:47 (CEST), some customers may have experienced degraded performance related to Storage in Serverless Cloud. The root cause has been identified. There is currently no impact, and the service is operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. — Litium Support Team

1. 2026년 4월 16일 PM 1:11 UTCmonitoring

   Earlier today, at 14:50 we experienced a service disruption affecting sites running on our Serverless platform. Impact: During the incident, customer websites hosted on the Serverless platform were unavailable or not responding as expected. The issue has now been resolved, and all services are operating normally. We continue to monitor the platform closely to ensure stability. We apologize for the inconvenience this may have caused and thank you for your patience. Litium Support Team

2. 2026년 4월 16일 PM 2:40 UTCresolved

   This incident has been resolved.

1. 2026년 3월 24일 AM 8:56 UTCinvestigating

   We are currently experiencing an issue affecting log collection and outgoing email sent via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing emails using our SMTP service are currently not being delivered. All other services are not affected at this time. Our team is actively investigating the issue to identify the root cause and restore normal functionality. We will provide an update by 10:30 CET. We apologize for the inconvenience. Litium Support Team

2. 2026년 3월 24일 AM 9:33 UTCidentified

   We have identified the cause of the issue affecting log collection and outgoing email via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing email delivery via SMTP remains unavailable. No other services are affected. Our team is currently working on implementing a fix to restore full functionality. We will provide the next update by 11:00 CET. We apologize for the inconvenience. Litium Support Team

3. 2026년 3월 24일 AM 10:04 UTCidentified

   We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively progressing with the fix. We will provide the next update by 11:45 CET. Thank you for your patience. Litium Support Team

4. 2026년 3월 24일 AM 10:45 UTCidentified

   We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively working toward resolution. We will provide the next update at latest by 12:45 Thank you for your patience. Litium Support Team

5. 2026년 3월 24일 AM 11:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2026년 3월 25일 AM 10:22 UTCmonitoring

   We are going to do a short maintenance on the affected service to ensure a long term solution. The maintenance will be performed on the 26th of march at 10.00. We except no disturbances during this maintenance.

7. 2026년 3월 26일 AM 10:51 UTCresolved

   This incident has been resolved.

1. 2026년 3월 15일 AM 10:42 UTCinvestigating

   We are currently experiencing a service disruption affecting Legacy Cloud. Impact: Most customers may experience degraded performance or unavailability on Legacy Cloud environments. Other Litium services remain unaffected. Our team is investigating the issue to identify the root cause and implement a solution. We apologize for the inconvenience. Litium Support Team

2. 2026년 3월 15일 AM 11:00 UTCmonitoring

   A fix has been implemented for the issue affecting Legacy Cloud, and service recovery is ongoing. Impact: Services are returning to normal, and most customers should now experience stable performance. The underlying cause was network issues at one of our suppliers. We are monitoring the systems closely to ensure continued stability. A full post‑mortem with more details will follow once the root‑cause analysis is completed. We apologize for the inconvenience. Litium Support Team

3. 2026년 3월 15일 PM 5:02 UTCresolved

   This incident has been resolved.

1. 2026년 3월 14일 PM 2:18 UTCidentified

   Status: Identified Impact: The issue is causing significant degradation to the Litium Search Legacy service, resulting in reduced search functionality for affected environments. Message: We have identified the cause of the issue affecting Litium Search in our legacy cloud. Our team is currently working on implementing a fix to restore full functionality as soon as possible. We apologize for the inconvenience. — Litium Support Team

2. 2026년 3월 14일 PM 2:55 UTCresolved

   This incident has been resolved.

1. 2026년 2월 24일 AM 7:31 UTCinvestigating

   We are currently experiencing an issue affecting one or more services. Impact: Some users may notice degraded performance or limited availability. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide the next update as soon as more information is available. We apologize for the inconvenience. Litium Support Team

2. 2026년 2월 24일 AM 8:41 UTCmonitoring

   A fix has been implemented for the issue, and affected services has recovered. We are monitoring the system closely to ensure it remains stable. We apologize for the inconvenience. Litium Support Team

3. 2026년 2월 24일 AM 10:34 UTCidentified

   We are currently experiencing an ongoing issue in Litium Search where some customers are still impacted after the previously deployed fix. Impact: Some customers are still seeing issues with Litium Search, while others are not affected. Our team is actively investigating the remaining issues to identify and implement a complete solution. We apologize for the inconvenience and thank you for your patience. Litium Support Team

4. 2026년 2월 24일 PM 1:23 UTCidentified

   We are still working on mitigation.

5. 2026년 2월 24일 PM 2:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2026년 2월 24일 PM 3:57 UTCresolved

   This incident has been resolved.

1. 2026년 2월 20일 AM 11:09 UTCresolved

   For a short period, a small number of customers experienced limited access issues. Our monitoring systems detected the disturbance immediately, and our redundant infrastructure responded as intended, keeping the impact minimal. The total duration for the affected services was less than 10 minutes. All services are operating normally. We apologize for any inconvenience this have caused and appreciate your understanding. Litium Support Team

1. 2026년 2월 10일 PM 12:24 UTCinvestigating

   We are currently experiencing an issue affecting one of our container registries, which may prevent some deployments from completing successfully. Impact: Only deployment operations are affected; all running services remain operational and customer‑facing systems are not impacted. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update as soon as we have more information. We apologize for the inconvenience. Litium Support Team

2. 2026년 2월 10일 PM 12:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 11일 PM 3:49 UTCresolved

   This incident has been resolved.

1. 2026년 2월 4일 PM 3:46 UTCresolved

   We experienced an outage related to file and media access in Litium’s Serverless Cloud environment. The issue caused some media files (such as product images) to fail loading or display incorrectly, and features dependent on this storage layer (for example, CLI operations) were also affected. Other parts of the platform continued to operate normally. The problem was traced to an issue within the storage layer, and a fix was implemented. Services began recovering shortly after, and the incident was confirmed fully resolved later the same day. No data was lost. Litium continues to monitor the systems to ensure ongoing stability.

1. 2026년 1월 23일 AM 7:30 UTCinvestigating

   We are currently experiencing a storage-related issue affecting storage file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is investigating the issue in the storage layer to identify the root cause and implement a solution. We will provide an update latest by 09:00 CET. We apologize for the inconvenience. Litium Support Team

2. 2026년 1월 23일 AM 8:29 UTCidentified

   We have identified the root cause of the storage issue affecting file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is currently implementing a fix to restore normal access and stability. We will provide the next update latest by 10:00 CET. We apologize for the inconvenience. Litium Support Team

3. 2026년 1월 23일 AM 8:38 UTCmonitoring

   A fix has been implemented for the issue affecting storage access in Serverless Cloud, and the service is starting to recover. Impact: Early signs show improved stability. Media retrieval and storage-dependent functionality (including CLI operations) are gradually returning to normal. We will continue to monitor the system closely to ensure full recovery and stability. We apologize for the inconvenience. Litium Support Team

4. 2026년 1월 23일 AM 11:41 UTCresolved

   The issue affecting storage access in Serverless Cloud has now been fully resolved as of 09:32 CET. Cause/Resolution: The problem was traced to an issue within storage layer. A permanent fix has been implemented and verified. No data has been lost as a result of this incident. All systems are now operating normally, and we will continue to monitor to ensure ongoing stability. We apologize for the disruption and thank you for your patience. Litium Support Team

1. 2025년 12월 5일 PM 10:24 UTCinvestigating

   We are currently experiencing a disruption affecting multiple Litium services in Serverless cloud. Impact: Most customers are unable to access the affected services. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide an update by 23.45 We apologize for the inconvenience and thank you for your patience. Litium Support Team

2. 2025년 12월 5일 PM 10:41 UTCidentified

   We have identified the cause of the disruption—an issue at our cloud provider is affecting multiple Litium services. Impact: Most customers are still unable to access the affected services. Our team is working closely with the cloud provider to resolve the issue as quickly as possible. We will provide an update by 00.00. Litium Support Team

3. 2025년 12월 5일 PM 11:00 UTCidentified

   We are still working on a solution for the issue together with our cloud provider. Impact: Most customers remain unable to access the affected services. Our team, together with the cloud provider, is continuing to investigate and resolve the problem as quickly as possible. We will provide an update by 00.30 Litium Support Team

4. 2025년 12월 5일 PM 11:32 UTCidentified

   Our cloud provider is currently implementing configuration changes to the affected infrastructure as a measure to resolve the issue impacting multiple Litium services. Impact: Most customers are still unable to access the affected services. We are closely monitoring the situation and will continue to work with our provider until full service is restored. We will provide an update by 01.00. Litium Support Team

5. 2025년 12월 6일 AM 12:00 UTCidentified

   Our cloud provider is still working hard to resolve the issue affecting multiple Litium services. Impact: Most customers are still unable to access the affected services. We remain in close contact with our provider and will continue to monitor progress until the issue is fully resolved. We will provide an update by 01.30 Litium Support Team

6. 2025년 12월 6일 AM 12:14 UTCmonitoring

   A fix has been implemented by our cloud provider, and we are seeing signs that services are starting to recover. Impact: Access to Litium services is gradually being restored, but some customers may still experience issues as recovery continues. We are closely monitoring the situation to ensure full stability. We will provide an update by 01.30. Litium Support Team

7. 2025년 12월 6일 AM 12:33 UTCmonitoring

   Most services are now up and running. We continue to work to ensure that all services return to a fully healthy state. Impact: While most customers have regained access, some may still experience limited issues as we complete the recovery process. We are closely monitoring the situation and will provide further updates as needed. We will provide an update by 02.00. Litium Support Team

8. 2025년 12월 6일 AM 1:06 UTCmonitoring

   All production workloads should now be up and running. We continue to monitor and work to ensure that all services return to normal and remain stable. Impact: All major services are operational, but we are still verifying that everything is fully restored. We will provide an update by 02.30. Litium Support Team

9. 2025년 12월 6일 AM 1:39 UTCresolved

   All services are now back to normal. Cause/Resolution: The issue was related to our cloud provider’s infrastructure. Together with our provider, we will conduct a post-mortem analysis and share a report once it is completed. All systems are operating normally. If you experience any further issues, please contact Litium Support. We apologize for the inconvenience and thank you for your patience throughout this incident. Litium Support Team

10. 2025년 12월 8일 AM 7:54 UTCpostmortem

    Over the past days, Litium’s serverless environments were affected by instability in the underlying cloud infrastructure provided by our hosting partner. Since **06:35 on December 6**, the platform has been stable with no anomalies observed. All systems are green. We and our supplier have maintained **24/7 hypercare** on the platform. Throughout the weekend, our supplier has also worked intensively on analysis and root cause identification. The detailed incident report is almost complete. Once validated, we will share a full post-mortem report with affected customers. Thank you for your patience and understanding as we work to ensure continued stability. **Litium Support Team**

1. 2025년 12월 2일 PM 5:16 UTCinvestigating

   We are currently experiencing an availability issue affecting some customer websites. Impact: A subset of customer services is currently unavailable. Other services appear unaffected at this time. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update by 19:00 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team

2. 2025년 12월 2일 PM 5:30 UTCidentified

   We are currently experiencing a availability issues affecting most customer services. Impact: Most customer websites and related services are currently unavailable in serverless cloud The root cause has been identified at our service provider, and their team is actively working on a fix. We will provide an update by 19:10 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team

3. 2025년 12월 2일 PM 5:53 UTCmonitoring

   A fix has been implemented for the issue affecting app services, and we are seeing signs of recovery. Impact: Customer websites and related services are starting to return to normal operation. We are closely monitoring the system to ensure stability. We will provide another update by 19:40 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team

4. 2025년 12월 2일 PM 6:25 UTCresolved

   The issue affecting customer services has been resolved as of 18:54 CET Cause/Resolution: The root cause was identified at our service provider and a fix was implemented. All services are now operating normally. We will continue to monitor to ensure continued stability. We apologize for the inconvenience and thank you for your patience during this incident. Litium Support Team

1. 2025년 10월 29일 AM 7:26 UTCinvestigating

   We are currently investigating an issue causing some sites in Litium Serverless Cloud to be unavailable. Our team is working to identify the cause and restore full availability as soon as possible.

2. 2025년 10월 29일 AM 7:38 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 10월 29일 AM 9:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 10월 29일 PM 2:50 UTCresolved

   This incident has been resolved.