Lob 장애 기록

1. 2026년 8월 20일 PM 4:27 UTCinvestigating

   우리는 현재 사용자 로그인에 영향을 미치는 문제점을 조사하고 있습니다. 일부 사용자는 로그인 할 때 오류가 발생할 수 있습니다. 우리의 팀은 뿌리 원인을 확인하고 정상적인 기능을 복원하기 위해 적극적으로 노력하고 있습니다.

2. 2026년 8월 20일 PM 4:59 UTCinvestigating

   우리는 현재 로그인에 영향을 미치는 문제점을 조사하고 있습니다. 일부 사용자는 로그인 할 때 오류가 발생할 수 있습니다. 로그인 페이지에서 비밀번호를 다시 설정하면 액세스가 복원됩니다. 다른 사이트에서 사용할 수없는 독특한 암호를 선택하십시오. 우리의 팀은 정상적인 기능을 복원하기 위해 적극적으로 일하고, 우리는 더 많은 정보로 업데이트를 제공 할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 12일 PM 5:52 UTCinvestigating

   We are currently seeing an elevated error rate on the /v1/bulk/us_verifications endpoint. Our team is actively investigating and we will post an update as soon as we have more information.

2. 2026년 8월 12일 PM 6:04 UTCmonitoring

   We applied a patch and the elevated error rate on the /v1/bulk/us_verifications endpoint has resolved. Our team is continuing to actively monitor.

3. 2026년 8월 12일 PM 7:18 UTCresolved

   This incident has been resolved.

1. 2026년 8월 12일 PM 2:22 UTCidentified

   We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.

2. 2026년 8월 12일 PM 3:29 UTCmonitoring

   We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today.

3. 2026년 8월 12일 PM 6:05 UTCresolved

   This incident has been resolved.

1. 2026년 7월 24일 AM 11:27 UTCmonitoring

   Rob API의 500 오류가 해결되었습니다. 우리는 그것을 안정되어 있는 유지하기 위하여 체계를 감시하는 것을 계속할 것입니다.

2. 2026년 7월 24일 PM 5:53 UTCresolved

   오류가 Lob API가 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 10일 PM 5:36 UTCinvestigating

   We're experiencing a temporary issue across our system due to an external service outage. We're actively working on resolving this issue

2. 2026년 7월 10일 PM 6:01 UTCmonitoring

   The external service is gradually recovering and we're now actively monitoring the recovery

3. 2026년 7월 10일 PM 6:56 UTCresolved

   The external service has been resolved and all our systems are operational

1. 2026년 7월 8일 PM 5:45 UTCinvestigating

   We are currently experiencing an issue affecting some export creation and are actively working to resolve it.

2. 2026년 7월 9일 PM 5:48 UTCresolved

   The issue affecting some export requests has been resolved, and processing has returned to normal.

1. 2026년 7월 7일 PM 5:08 UTCinvestigating

   We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

1. 2026년 7월 7일 PM 5:08 UTCinvestigating

   We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

2. 2026년 7월 7일 PM 5:56 UTCresolved

   The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

1. 2026년 7월 3일 AM 5:48 UTCinvestigating

   We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.

2. 2026년 7월 3일 AM 7:41 UTCresolved

   The issue causing elevated rendering times has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

1. 2026년 6월 30일 AM 3:11 UTCidentified

   We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally.

2. 2026년 6월 30일 AM 3:12 UTCresolved

   We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally

1. 2026년 6월 18일 PM 10:33 UTCinvestigating

   Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.

2. 2026년 6월 18일 PM 10:58 UTCresolved

   The issue has resolved and API endpoints resolve as expected.

1. 2026년 6월 18일 PM 2:35 UTCidentified

   We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. impact from the issue is over.

2. 2026년 6월 18일 PM 6:57 UTCresolved

   We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected.

1. 2026년 6월 10일 PM 9:50 UTCmonitoring

   Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters.  The root cause has been identified and the issue resolved.

2. 2026년 6월 10일 PM 10:00 UTCresolved

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

1. 2026년 5월 20일 PM 4:38 UTCinvestigating

   We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.

2. 2026년 5월 20일 PM 6:56 UTCmonitoring

   We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at [email protected] or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused.

3. 2026년 5월 29일 PM 8:30 UTCresolved

   We think the impact from the issue is over.

1. 2026년 5월 5일 PM 5:34 UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

2. 2026년 5월 5일 PM 6:08 UTCmonitoring

   Issue seem to be resolved. We are monitoring.

3. 2026년 5월 5일 PM 9:40 UTCresolved

   This incident has been resolved.

1. 2026년 4월 23일 PM 5:16 UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

2. 2026년 4월 23일 PM 6:52 UTCresolved

   Our rendering system is back to being fully operational without any delays. Issue is resolved.

1. 2026년 4월 10일 PM 10:32 UTCidentified

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

2. 2026년 4월 10일 PM 10:32 UTCresolved

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

1. 2026년 4월 7일 PM 5:32 UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it

2. 2026년 4월 7일 PM 6:46 UTCresolved

   All systems are operating normally. Issue is resolved.

1. 2026년 3월 30일 PM 4:52 UTCinvestigating

   We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.

2. 2026년 3월 30일 PM 6:51 UTCresolved

   The issue affecting new account registrations on the Dashboard has been resolved. Users should now be able to successfully create new accounts. We will continue to monitor the system to ensure stability.

1. 2026년 3월 24일 PM 7:42 UTCidentified

   Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and are actively backfilling the QR Code Engagement Chart with the missing records. We anticipate completing this backfill no later than tomorrow morning - Wednesday, March 25.

2. 2026년 3월 25일 PM 1:28 UTCidentified

   Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and new scan events are now visible in the QR Code Engagement Chart. We are actively backfilling scans from the outage period that are missing from the chart. We've updated our anticipated date of resolution for completing this backfill - this should be complete no later than the evening of Friday, March 27.

3. 2026년 3월 27일 PM 1:51 UTCresolved

   Backfills are complete. Additionally, Lob's engineering team has put improvements in place to prevent similar issues in the future, and updated our monitoring and alerting to catch similar issues if they do recur. Please reach out to [email protected] if you are still experiencing issues!