Macabacus 장애 기록

1. 2026년 8월 18일 오후 3:09 UTCinvestigating

   우리의 구독 관리 플랫폼 (Recurly)는 오늘 문제를 경험하고 있습니다. add-in 또는 구독 관리 작업에 로그인하면 영향을 줄 수 있습니다. 우리는 적극적으로 모니터링하고 있습니다.

2. 2026년 8월 18일 오후 3:22 UTCinvestigating

   문제가 해결됩니다. 문제가 있으면 [email protected]으로 연락하십시오.

3. 2026년 8월 18일 오후 3:22 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2025년 6월 12일 오후 6:25 UTCinvestigating

   We are currently experiencing an issue impacting access to https://macabacus.com. This is due to an ongoing incident with our hosting provider, Kinsta, which leverages Cloudflare. You can track their status here: https://status.kinsta.com. Please note: 1. The Macabacus Admin Console and user sign-in are not affected. 2. Our team is monitoring the situation and will provide updates as they become available. We appreciate your patience as Kinsta works to resolve the issue.

2. 2025년 6월 13일 오전 12:34 UTCresolved

   This incident has been resolved.

1. 2025년 2월 27일 오후 10:57 UTCinvestigating

   We are currently investigating the issue, and will provide an update shortly.

2. 2025년 2월 27일 오후 11:11 UTCresolved

   The issue has been resolved. Service has been restored.

1. 2025년 1월 10일 오후 10:26 UTCinvestigating

   We are experiencing service disruptions with the Admin Console due to networking issues reported by Microsoft Azure, which are affecting multiple services globally. Our team is monitoring the situation closely and working to minimize the impact on our services. For updates from Microsoft, visit Azure Status Page - https://azure.status.microsoft/en-us/status We apologize for the inconvenience and will share further updates as we have them.

2. 2025년 1월 10일 오후 10:42 UTCresolved

   The incident has been resolved.

1. 2025년 1월 10일 오전 12:26 UTCinvestigating

   We are experiencing service disruptions with the Admin Console due to networking issues reported by Microsoft Azure, which are affecting multiple services globally. Our team is monitoring the situation closely and working to minimize the impact on our services. For updates from Microsoft, visit Azure Status Page - https://azure.status.microsoft/en-us/status We apologize for the inconvenience and will share further updates as we have them.

2. 2025년 1월 10일 오전 5:28 UTCresolved

   This incident has been mitigated from our side, and service is restored.

1. 2024년 1월 30일 오후 4:01 UTCinvestigating

   We are currently investigating this issue.

2. 2024년 1월 30일 오후 4:31 UTCinvestigating

   Users are currently granted limited access to the add-in. Users should now be able to sign in to the add-in to avoid disruption.

3. 2024년 1월 30일 오후 6:41 UTCresolved

   The issue has been resolved. Please reach out to [email protected] if you continue to experience issues.

1. 2024년 1월 8일 오후 4:08 UTCidentified

   We are currently investigating as it appears that one of our providers is having intermittent issues impacting the performance of our platform. We will update here as we learn more. Thank you for your patience.

2. 2024년 1월 8일 오후 11:45 UTCidentified

   We appreciate your patience. The issue, due to an outage today at Recurly, has been resolved.

3. 2024년 1월 9일 오전 4:20 UTCresolved

   This incident has been resolved.

1. 2023년 10월 17일 오후 8:03 UTCinvestigating

   We are currently investigating this issue—thank-you for your patience.

2. 2023년 10월 17일 오후 8:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 10월 17일 오후 10:37 UTCresolved

   This incident has been resolved. The root cause of the incident was a partial outage at Recurly, our 3rd party subscription management API.

1. 2023년 4월 12일 오후 4:46 UTCresolved

   Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.

1. 2023년 1월 25일 오후 6:52 UTCresolved

   A fix has been implemented and we are monitoring the results. Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.

1. 2022년 4월 30일 오전 11:51 UTCinvestigating

   We are currently investigating an issue related to user authentication that is forcing some users to wait before accessing some Macabacus features.

2. 2022년 4월 30일 오후 12:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.

3. 2022년 4월 30일 오후 3:36 UTCresolved

   This incident has been resolved.

1. 2020년 8월 3일 오후 7:13 UTCinvestigating

   We are currently investigating this issue.

2. 2020년 8월 3일 오후 7:42 UTCidentified

   We have traced this to a DNS issue with our web host, and are working on a fix.

3. 2020년 8월 3일 오후 8:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2020년 8월 3일 오후 9:23 UTCresolved

   This incident has been resolved.

1. 2020년 7월 21일 오후 9:39 UTCinvestigating

   We are currently investigating this issue.

2. 2020년 7월 21일 오후 9:46 UTCinvestigating

   Possible hardware failure. Continuing to investigate.

3. 2020년 7월 21일 오후 9:51 UTCmonitoring

   The condition has cleared and we are continuing to monitor the situation.

4. 2020년 7월 21일 오후 10:27 UTCresolved

   This incident has been resolved.

1. 2020년 5월 4일 오후 1:22 UTCinvestigating

   We are currently investigating this issue.

2. 2020년 5월 4일 오후 2:20 UTCresolved

   This incident has been resolved.

3. 2020년 5월 4일 오후 5:10 UTCpostmortem

   At approximately 9:15 AM EDT this morning, a Macabacus data center experienced a brief Denial of Service attack resulting in approximately 30 minutes of downtime for the website. The attack has been contained, and no services or data were compromised in the attack.

1. 2020년 2월 25일 오후 2:33 UTCinvestigating

   We are experiencing intermittent outages affecting our website and user authentication. We are investigating this issue.

2. 2020년 2월 25일 오후 3:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 2020년 2월 25일 오후 7:20 UTCinvestigating

   Website performance has improved, but intermittent degradations in performance may occur as we continue to investigate this issue.

4. 2020년 2월 25일 오후 8:58 UTCinvestigating

   This incident has been resolved.

5. 2020년 2월 25일 오후 8:58 UTCresolved

   This incident has been resolved.

1. 2020년 2월 4일 오후 4:57 UTCinvestigating

   We are currently investigating this issue.

2. 2020년 2월 4일 오후 6:09 UTCinvestigating

   Our web host's shared data center is experiencing a major network outage affecting many websites. The vendor's network engineers are investigating the problem.

3. 2020년 2월 4일 오후 7:44 UTCinvestigating

   Our vendor's data center experienced a "significant Denial of Service (DoS) attack." Their networking team isolated the multiple sources of the attacks and nullified them. The affected data center has reportedly been performing at normal levels recently, and the vendor has declared the attack contained. Websites hosted in this data center continue to come back up following containment of the attack, so some affected websites, like ours, have not yet recovered. For those unfamiliar with the term, a Denial of Service (DoS) attack is when an attacker floods a site with so much malicious traffic that it is unable to respond to legitimate traffic. The vendor confirmed that no services were breached, and no data was compromised by the attackers.

4. 2020년 2월 4일 오후 8:21 UTCinvestigating

   We are continuing to investigate this issue.

5. 2020년 2월 4일 오후 8:23 UTCinvestigating

   Website appears to be back up and functioning normally. We will continue to monitor for issues.

6. 2020년 2월 4일 오후 8:57 UTCresolved

   This incident has been resolved.

1. 2018년 10월 24일 오전 10:00 UTCinvestigating

   We are currently investigating an issue affecting user authentication and Admin Console login.

2. 2018년 10월 24일 오전 10:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2018년 10월 24일 오전 10:56 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2018년 10월 24일 오후 12:23 UTCresolved

   This incident has been resolved.

1. 2018년 7월 12일 오후 2:54 UTCinvestigating

   We are currently investigating this issue

2. 2018년 7월 12일 오후 3:03 UTCresolved

   This incident has been resolved.

1. 2017년 7월 20일 오후 4:49 UTCinvestigating

   The macabacus.com website is experiencing an outage likely related to the one earlier today. We and our technology partner that manages the server are investigating.

2. 2017년 7월 20일 오후 5:18 UTCresolved

   The server outage has been determined to be the result of a failed hardware component. The component has been replaced, and no further outages related to this incident are expected.

1. 2017년 7월 20일 오후 3:25 UTCinvestigating

   The macabacus.com website is down for reasons that we and our technology providers are currently investigating. This outage may affect user authentication and thus access to Macabacus software.

2. 2017년 7월 20일 오후 3:28 UTCmonitoring

   There is no longer an outage at macabacus.com. We are working with our technology partners to determine the root cause and whether to expect further outages.

3. 2017년 7월 20일 오후 3:39 UTCresolved

   This incident was caused by an unexpected failure of a server managed by one of our technology partners. The server has been restored and appears stable. This incident is now resolved.