Macmillan Learning Achieve 장애 기록

1. 2026년 9월 17일 오후 1:32 UTCinvestigating

   우리의 기술 팀은 적극적으로 "In Progress"로보고되지 않은 학생들에 의해 완료 된 할당에 결과로 문제가 제기됩니다. ** 등급이 잃지 않았습니다. ** 학년은 배경에 기록되지만 현재 지역 학습 관리 시스템의 등급 책에서 업적 또는 다운스트림 중 하나를 표시하지 않습니다. 학생들은 할당 및 등급을 계속 제출할 수 있습니다. 결국 성적표에 표시됩니다. 우리는 급료가 예상대로 보고될 때까지 갱신을 계속할 것입니다.

2. 2026년 9월 17일 오후 5:53 UTCresolved

   이 문제는 해결되고 모든 완료된 할당은 급료 책에 보고와 같은 것과 같이 나타야 합니다. **모든 제출 된 작업이 보존 된 강사 또는 학생들의 행동이 필요하지 않습니다. 급료 동기화 큐는 외부 학습 관리 체계 (Canvas, Blackboard, 등) 끝으로 자동적으로 통합 과정을 위한 축적된 자료를 가공할 것입니다 **

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 1일 오후 4:33 UTCidentified

   Instructors are encountering issues with Canvas modules not being selectable and errors when accessing Macmillan/BFW Course Tools for their Achieve integration.  A support case has been opened with Instructure, and we will provide updates as we learn more. Please follow the Canvas Instructure status page (https://status.instructure.com/) for additional details.

2. 2026년 5월 1일 오후 4:53 UTCmonitoring

   We are continuing to monitor an issue that some instructors may have encountered where Canvas modules were not selectable, and/or they received errors when accessing Macmillan/BFW Course Tools for their Achieve integration. We advise impacted customers to reregister their grade sync tokens by following these instructions: https://mhe.my.site.com/macmillanlearning/s/article/Using-Macmillan-Course-Tools-in-your-Canvas-course#token. Please continue to follow the Canvas Instructure status page (https://status.instructure.com/) for additional details.

3. 2026년 5월 4일 오후 1:04 UTCresolved

   We believe the issues some instructors encountered with Canvas modules not being selectable and errors when accessing Macmillan/BFW Course Tools for their Achieve integration are now resolved. Please visit the Canvas Instructure status page (https://status.instructure.com/) for more details about the incident. We sincerely appreciate your patience!

1. 2026년 3월 12일 오후 3:40 UTCinvestigating

   We are currently experiencing a delay in student grades appearing in the gradebook. Student grades are NOT lost. No further action needs to be taken and the grades do eventually appear. Our technical teams are actively engaged and working on addressing the issue. We will provide an update when we have more information.

2. 2026년 3월 12일 오후 5:00 UTCresolved

   Our team identified the issue causing the delay in grades reporting to the gradebook. The team then implemented a fix and all grades are now reporting to the gradebook.

1. 2026년 1월 27일 오후 3:51 UTCinvestigating

   There have been reports that some users are experiencing an issue with LearningCurve assignments. Our team is investigating. If your LearningCurve activity is blank, please try our troubleshooting steps (https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading) and specifically, please clear your browser's cache and cookies and then refresh the page.

2. 2026년 1월 28일 오후 3:25 UTCidentified

   We are experiencing an issue where LearningCurve/adaptive quizzing assignments may appear blank for students. Our technical team believes they have identified the issue and they are testing a fix. We will have more information after 1pm ET. While we work on a fix, students who are experiencing this issue should follow the troubleshooting steps -- https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading -- specifically, please clear browser's cache and cookies and then refresh the page.

3. 2026년 1월 28일 오후 6:55 UTCidentified

   We are experiencing an issue where LearningCurve/adaptive quizzing assignments may appear blank for students. Our technical team believes they have identified a fix and they are in the final phase of testing. The team is targeting a 7am (eastern time) deployment. We do not anticipate downtime associated with the deployment. Until then, students who are experiencing this issue should follow the troubleshooting steps -- https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading -- specifically, please clear browser's cache and cookies and then refresh the page.

4. 2026년 1월 29일 오후 12:44 UTCresolved

   We released a fix this morning that resolved the issue that some students were experiencing when trying to access LearningCurve/Adaptive Quizzing assignments. Services are now fully restored. Our team will continue to monitor the system. Thank you for your patience!

1. 2026년 1월 22일 오후 7:26 UTCinvestigating

   Earlier today, some Higher Ed customers reported issues loading their eBook tab within Achieve. Most commonly, impacted customers are seeing a "cw-services-live.macmillanlearning.com refused to connect" error message. The team is actively addressing the issue, and we will provide further updates as soon as possible. For now, we recommend that instructors make at least one reading activity visible in their course, as students can access their eBook from either an available reading activity on their Course Home page or through their VitalSource Bookshelf.

2. 2026년 1월 23일 오후 1:48 UTCresolved

   This incident has been resolved and the system is functioning normally. The team will continue to monitor performance.

1. 2026년 1월 12일 오후 9:50 UTCinvestigating

   We are currently investigating an issue affecting our Higher Ed users who see long load times or blank pages when attempting to access Achieve. We will share more updates as soon as they are available.

2. 2026년 1월 12일 오후 10:53 UTCmonitoring

   Achieve is loading as normal. Our teams are monitoring the system.

3. 2026년 1월 13일 오후 2:44 UTCresolved

   Achieve is working as expected. The team will continue to monitor performance.

1. 2025년 12월 4일 오후 1:20 UTCinvestigating

   Achieve is experiencing issues. The team is aware and engaged to bring the system back online.

2. 2025년 12월 4일 오후 3:11 UTCmonitoring

   Our product team has identified the underlying cause of the issue and has restored Achieve for our Higher Ed customers on https://achieve.macmillanlearning.com/. They are currently working to restore Achieve for our High School customers on https://achieve.bfwpub.com/. We appreciate your patience as we work on restoring all of our Achieve services.

3. 2025년 12월 4일 오후 3:18 UTCresolved

   This incident has been resolved as all Achieve services are now functioning as expected.

1. 2025년 11월 7일 오후 3:14 UTCidentified

   Starting around 11:45 PM EST on Thursday evening (11/7), a subset of Achieve assignments began experiencing delays in displaying saved scores. Our team has confirmed that all grades are saved and have not been lost. We are actively working to resolve the backlog and will provide an update as soon as the issue is resolved.

2. 2025년 11월 7일 오후 3:25 UTCresolved

   This issue has been resolved and all scores have been posted. The team will continue to monitor the application throughout the day to ensure there are no additional issues.

1. 2025년 10월 20일 오후 3:52 UTCinvestigating

   We're currently experiencing service interruptions due to an ongoing AWS outage impacting parts of our system. We appreciate your patience and understanding, and will provide an update as soon as the issue is resolved. You can follow the status of the issue at https://health.aws.amazon.com/health/status.

2. 2025년 10월 21일 오후 12:47 UTCresolved

   The issue with AWS has been resolved, and all systems are working as expected. You can read more about the incident here: https://health.aws.amazon.com/health/status.

1. 2025년 6월 12일 오후 7:06 UTCresolved

   VitalSource experienced a service disruption impacting multiple systems, including their Bookshelf Online, which prevented our eBooks from loading properly starting around 2 PM ET. The disruption was resolved around 3 PM ET. Please visit the VitalSource Status page (https://status.vitalsource.com/) for further details.

1. 2024년 10월 15일 오후 6:28 UTCidentified

   LMS Integrated Courses are experiencing a delay in grade syncing from Achieve to the school's Learning Management System. The team has identified the root cause and is preparing a hotfix that should release on Thursday morning. Workaround: If there is an immediate need for grades to be synced to the LMS, instructors can perform a manual grade sync using the course tools in the LMS.

2. 2024년 10월 16일 오후 10:34 UTCidentified

   Automated grade sync in LMS Integrated Courses will be temporarily disabled at 12:30 AM ET in preparation for the morning's 8 AM ET release which will address the delay in grades to the Learning Management Systems. Automated sync functionality should be restored when the release is complete. An update will be published at that time. Reminder: Instructors can manually sync grades via the course tools in the LMS if immediate updates are needed.

3. 2024년 10월 17일 오후 1:12 UTCresolved

   The hotfix was successfully deployed this morning and automated grade sync is now working as expected. We will continue to monitor.

1. 2023년 10월 12일 오후 4:44 UTCinvestigating

   We are actively investigating reports that a subset of Achieve users are receiving an "Unable to access courses (Failed to get template from sever)" error message. We will update as soon as we have more information.

2. 2023년 10월 13일 오후 2:53 UTCidentified

   The team has identified the issue and is working to implement a permanent fix. If you are still encountering "Unable to access courses (Failed to get template from server)" error message please report it to our support team: https://mhe.my.site.com/macmillanlearning/s/chat-with-us

3. 2023년 10월 17일 오후 5:12 UTCresolved

   This issue should be resolved as of this morning.

1. 2023년 6월 13일 오후 8:11 UTCinvestigating

   Amazon Web Services (AWS) is currently experiencing a service degradation. Achieve users will notice a delay in assessment scores displaying. All scores are being captured and will display when Amazon restores their services. More information regarding the AWS outage can be found on Amazon's status page https://health.aws.amazon.com/health/status

2. 2023년 6월 14일 오후 12:50 UTCresolved

   Amazon reported at 6:42 PM ET on 6/13/23 that their services have been restored. All Achieve systems are back to normal operation.

1. 2023년 1월 12일 오후 4:12 UTCinvestigating

   We are currently experiencing a delay in processing orders on Student Store. All orders are being processed within 15 minutes. If you recently placed an order and have not received a confirmation email, please do not place a new order. Thank you for your patience while we continue to troubleshoot the issue.

2. 2023년 1월 12일 오후 10:30 UTCinvestigating

   We are continuing to investigate a delay in processing orders on Student Store. All orders are being processed within 30 minutes, with most orders being fulfilled in 15-20 minutes. If you recently placed an order and have not received a confirmation email, please do not place a new order. Thank you for your patience while we continue to troubleshoot the issue.

3. 2023년 1월 13일 오후 7:36 UTCmonitoring

   We are no longer experiencing a delay in processing orders on Student Store. All orders are being fulfilled within normal processing time. We will continue to monitor this issue to ensure normal order fulfillment continues.

4. 2023년 1월 17일 오후 8:53 UTCresolved

   We are no longer experiencing a delay in processing orders on Student Store. All orders are being fulfilled within normal processing time

1. 2022년 10월 14일 오후 2:02 UTCresolved

   Our product team identified an assessment performance degradation around 5 PM Eastern time yesterday, and the system was restored just before 6 PM. During this time, users may have encountered error messages when accessing assessments in Achieve. You should now be able to access your assessments as expected; however, if you continue to receive any error messages when accessing them, please let us know.

1. 2022년 9월 13일 오후 4:11 UTCresolved

   There was a momentary delay in the processing of grades that our technology team identified around 11am. This has been resolved and all grades have been processed. Customers may have experienced delays with seeing their grades in the Achieve gradebook of no more than 40 minutes during this time.

1. 2022년 8월 31일 오후 6:04 UTCinvestigating

   We are observing a delay in processing of changes made to courseware by instructors. Please note that any changes made and all grades *are still being captured* by the system. They are just processing slower than they should. We are continuing our investigation and will apply a fix and provide more information as soon as we can.

2. 2022년 8월 31일 오후 10:05 UTCidentified

   A fix has been deployed and we are beginning to see normalization in the processing of courseware changes. We are continuing to test as well as monitoring our progress. We will provide more updates.

3. 2022년 8월 31일 오후 11:53 UTCresolved

   The fix has been deployed and the system is working as expected. All changes that have been made have been processed and should be reflected in Courseware.

1. 2022년 7월 26일 오후 7:38 UTCresolved

   We are currently investigating an issue where students are receiving a "Sign In Error" message when trying to access an eBook within their course. This is being observed by Achieve users. Our technical team is aware and they are working to resolve this issue. We will update as soon as more information is available. We do apologize for the inconvenience.

2. 2022년 7월 26일 오후 7:41 UTCpostmortem

   Our eBook partner, VitalSource has restored service and given the all clear from their side.

1. 2022년 7월 18일 오전 1:35 UTCinvestigating

   We are currently investigating an issue where some students and instructors are receiving an error message stating "Resource association error - Error: Pool does not have online node", or "Assignment ID not found". Our development team is actively researching this error and we will update as more information becomes available.

2. 2022년 7월 18일 오후 12:52 UTCmonitoring

   Our team has implemented a fix to restore normal performance levels. We are continuing to monitor system performance to ensure assessments continue to function as designed.

3. 2022년 7월 18일 오후 1:46 UTCresolved

   This incident has been resolved. We continue to monitor performance to ensure assessments continue to function as designed.

1. 2022년 5월 16일 오후 6:48 UTCinvestigating

   We are currently investigating an issue. When some students are attempting to gain access to a course, they are experiencing an "Error 500" Message. We are aware of this and looking into the source of the issue. We will share more updates as soon as they are available.

2. 2022년 5월 17일 오후 2:09 UTCidentified

   We have identified an issue that when some students are attempting to gain access to a course, they are experiencing an "Error 500" Message. We are aware of this and our team is in the process of implementing a fix that will restore normal performance levels. We will share more updates as soon as they are available.

3. 2022년 5월 17일 오후 9:16 UTCresolved

   All systems are back online and normal performance levels have been restored.