Monzo 장애 기록

1. 2026년 8월 19일 AM 11:55 UTCinvestigating

   결제에 지연이 발생했습니다. 우리는 그것을 찾고 있습니다, 우리는 우리가 그것을 가지고 있을 때 더 많은 것을 공유할 것입니다.

2. 2026년 8월 19일 PM 12:38 UTCinvestigating

   지연된 지불에 영향을 미치는 문제는 아직 고정되지 않습니다. 우리는 또한 지금 우리의 전화 선에 문제가 발생하고 있습니다. 즉, 통화가 연결되지 않을 수 있습니다. 우리는 모든 것을 백업하고 실행하기 위해 노력합니다

3. 2026년 8월 19일 PM 1:12 UTCinvestigating

   이 오후, 우리는 Monzo에 영향을 미치는 일부 문제를 확인하고 Monzo Stand-in을 활성화, 우리의 완전히 독립적 인 백업 은행. 우리는 모든 사람을 위해 풀 서비스 백업 및 실행을 신속하게 해결하고 이동.

4. 2026년 8월 19일 PM 3:40 UTCresolved

   우리는 우리의 플랫폼 문제점이 모든 분류된다는 것을 말하게 행복합니다. お知らせ Mannam&Daehwa [기능개선] 하나님세상의 주일

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 27일 PM 4:25 UTCmonitoring

   우리는 복구의 징후를보고 상황을 모니터링하고 있습니다.

2. 2026년 7월 27일 PM 5:53 UTCresolved

   문제가 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 27일 PM 1:52 UTCidentified

   우리는 Barclays Bank가 지불을 보내고받는 문제를 경험할 수 있다는 것을 알고 있습니다. 결제 시도가 중단 된 경우 나중에 다시 시도하는 것이 좋습니다.

2. 2026년 7월 27일 PM 3:52 UTCmonitoring

   우리는 복구의 징후를보고 상황을 모니터링하고 있습니다.

3. 2026년 7월 27일 PM 4:21 UTCresolved

   현재 해결

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 3월 2일 AM 11:52 UTCinvestigating

   We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.

2. 2026년 3월 2일 PM 5:08 UTCresolved

   This incident has been resolved.

1. 2026년 1월 13일 PM 3:31 UTCinvestigating

   We've spotted some Platform issues. We're currently investigating the issue.

2. 2026년 1월 13일 PM 3:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 1월 13일 PM 5:07 UTCmonitoring

   We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

4. 2026년 1월 13일 PM 5:15 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 1월 13일 PM 5:36 UTCresolved

   We've recovered now. Still keeping an eye for any side-effects.

1. 2025년 12월 22일 AM 11:39 UTCinvestigating

   Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.

2. 2025년 12월 22일 AM 11:45 UTCresolved

   The issue affecting our UK Freephone number (+448008021281) has been fixed.

1. 2025년 11월 25일 PM 3:25 UTCinvestigating

   An outage with one of our third party is impacting phone calls. Please contact us on chat instead.

2. 2025년 11월 25일 PM 4:06 UTCresolved

   The issue has now been resolved and all call operations are back to normal.

1. 2025년 10월 20일 AM 8:43 UTCinvestigating

   Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.

2. 2025년 10월 20일 AM 9:52 UTCinvestigating

   We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.

3. 2025년 10월 21일 AM 8:29 UTCresolved

   This incident has been resolved.

1. 2025년 7월 14일 PM 5:28 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 2025년 7월 14일 PM 6:11 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.

3. 2025년 7월 14일 PM 6:30 UTCresolved

   The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.

1. 2025년 3월 11일 PM 2:55 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 2025년 3월 11일 PM 4:37 UTCresolved

   This incident has been resolved.

1. 2024년 8월 13일 AM 9:47 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can.

2. 2024년 8월 13일 AM 11:55 UTCidentified

   We've identified the cause of the problem and we're working on a fix. We're currently running the Monzo app in a backup mode but you're still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers.

3. 2024년 8월 13일 PM 12:37 UTCresolved

   We've fully resolved the problems we saw this morning and everything is now back to normal

1. 2024년 7월 19일 AM 11:50 UTCmonitoring

   Monzo isn’t directly impacted by the global Crowdstrike and Microsoft IT outage and our services are working as normal. You can make payments and do your day-to-day banking as usual. The outage is impacting some of our third party suppliers, meaning submitting cheques in-app, crediting in-app cheque payments and viewing credit insights aren’t available right now. They'll be back up and running once the outage is fixed.

2. 2024년 7월 19일 PM 3:22 UTCmonitoring

   You can now pay in cheques through the app again and we’ll process them as normal.

3. 2024년 7월 19일 PM 5:02 UTCresolved

   Our third parties have fixed the issues caused by the global IT outage. All services are working as normal.

1. 2024년 6월 28일 AM 11:31 UTCidentified

   Bank transfers. We're aware that some high street banks may be be experiencing issues sending and receiving bank transfers from and to their accounts. We're monitoring the situation and expect this to be solved soon. Monzo's systems are unaffected.

2. 2024년 6월 28일 AM 11:34 UTCidentified

   We expect this to be solved soon.

3. 2024년 6월 28일 PM 12:03 UTCresolved

   The earlier problems affecting bank transfers have been resolved. Everything should be back to normal, but we're keeping an eye on it to be sure 👀

1. 2024년 6월 8일 AM 9:05 UTCinvestigating

   We are investing reports of app issues for iOS customers.

2. 2024년 6월 8일 AM 9:11 UTCinvestigating

   We are investigating reports of app issues for iOS customers.

3. 2024년 6월 8일 AM 11:26 UTCinvestigating

   We are investigating reports of app loading issues across Home, Trends and Pots for a portion of iOS customers.

4. 2024년 6월 8일 AM 11:42 UTCinvestigating

   We have implemented a fix that we expect to resolve the issues. Customers are advised to fully close and restart their Monzo app and that should fix the issues, if it does not please contact our support team.

5. 2024년 6월 8일 PM 12:18 UTCmonitoring

   Our fix should be working for customers if they force close and reopen the app. We are monitoring to ensure this has resolved the issue. Thank you for your patience.

6. 2024년 6월 8일 PM 2:08 UTCresolved

   Customers have confirmed this issue is resolved. Any customers still having issues should force close and re-open the app and if that doesn't do, reinstall the app. If the issue persists after that, please contact our support team.

1. 2024년 6월 6일 PM 11:55 UTCidentified

   Searching within Help is currently not working. This may impact your ability to chat to us. We’re aware of the problem and hope to have everything back up and running soon.

2. 2024년 6월 7일 AM 1:24 UTCidentified

   The problems affecting search within Help aren’t fixed yet. This might impact your ability to chat to us. But we’re still hard at work to get everything back up and running 💪

3. 2024년 6월 7일 AM 2:25 UTCresolved

   All clear! We’ve sorted out the problems with searching within Help. Thanks for hanging in there while we got to the bottom of things ❤️

1. 2023년 8월 5일 PM 12:14 UTCinvestigating

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

2. 2023년 8월 9일 PM 5:17 UTCmonitoring

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

3. 2023년 8월 10일 PM 2:47 UTCresolved

   This incident has been resolved.

1. 2023년 6월 12일 PM 4:36 UTCinvestigating

   We've identified a third party issue impacting card payments. When you try to use your card it may not work. We are working with partners to fix this issue.

2. 2023년 6월 12일 PM 5:18 UTCresolved

   The issue is now resolved

1. 2023년 2월 17일 PM 1:23 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

2. 2023년 2월 18일 AM 5:54 UTCresolved

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

1. 2022년 11월 1일 PM 1:40 UTCinvestigating

   We've observed that outbound international payments might not be being sent successfully. We're currently investigating.

2. 2022년 11월 1일 PM 2:47 UTCresolved

   The earlier problems affecting outbound international payments are now fixed 🎉 Everything should be back to normal, but let us know if you experience anything unusual.

1. 2022년 6월 21일 AM 6:59 UTCinvestigating

   Customers are currently unable to approve payments made online, and Monzo.me links are not available. Other banking functions are working normally. We are investigating with our network providers and will provide more updates soon.

2. 2022년 6월 21일 AM 7:13 UTCmonitoring

   Services are available again, we're continuing to monitor closely. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.

3. 2022년 6월 21일 AM 7:45 UTCresolved

   Services are available again, this issue is over. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.