Moveworks 장애 기록

1. 2026년 8월 11일 PM 5:45 UTCmonitoring

   We identified an issue affecting multiple customers where approval requests were processed successfully, but users encountered a “You don’t have access to the request” error when retrieving the updated record. Engineering has deployed a fix and is currently monitoring the system to ensure stability. We will share additional updates as they become available.

2. 2026년 8월 12일 PM 2:38 UTCresolved

   This incident has been resolved.

1. 2026년 8월 10일 PM 1:41 UTCidentified

   We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers. As an immediate workaround, please follow the SharePoint Online Azure App Registration guide. https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.

1. 2026년 8월 10일 PM 12:46 UTCinvestigating

   Our documentation site is currently down; we are working with the vendor to get it back up and running. We sincerely apologise for the inconvenience in the meantime.

2. 2026년 8월 10일 PM 12:53 UTCmonitoring

   The fix has been implemented, the site is loading fine now, and we are continuing to monitor it.

3. 2026년 8월 10일 PM 5:33 UTCresolved

   This incident has been resolved.

1. 2026년 8월 7일 AM 11:57 UTCresolved

   We identified an issue with CSAT surveys not going out for the mentioned week. We identified the issue and have fixed it; subsequent CSAT's should run as usual. We sincerely apologise for the inconvenience caused.

1. 2026년 7월 29일 PM 6:26 UTCinvestigating

   우리는 여러 고객 인스턴스를 통해 커넥터 압흔 expiry에 대한 거짓 경고의 조사 보고서입니다. 무슨 일이 일어나는지: 몇몇 고객은 그들의 연결관 credentials가 만료되거나 무효하다는 통보를 받습니다. 우리의 조사는 영향을받는 연결관이 일반적으로 작용하고 성공적으로 정정하는 것을 확인합니다. 충격: 서비스 충격 없음. 모든 연결관은 일반적으로 작용하고 성공적으로 정통합니다. 트리거 된 경고는 지속적인 백엔드 문제로 인해 false 긍정적입니다. 우리가 하는 일: 우리의 기술설계 팀은 적극적으로 해결책에 투자하고 일하고 있습니다. 당신이해야 할 일 : 커넥터 식별 expiry 경고를 볼 경우, API 놀이터에서 커넥터를 사용하여 API 호출을 확인하여 자격 증명을 검증하십시오. 성공적인 응답을 받으면 커넥터 자격 증명은 잘 작동하고 행동이 필요하지 않습니다. 우리는 완전히 해결될 때 당신을 통지할 것입니다. 우리는 혼란에 대 한 사과. 감사합니다.

2. 2026년 8월 5일 PM 10:15 UTCresolved

   This incident has been resolved.

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1. 2026년 7월 7일 PM 3:39 UTCinvestigating

   We're aware of an issue affecting Moveworks Setup where logs are currently not loading, and our team is actively investigating. We apologize for the inconvenience. Impacted Region: US

2. 2026년 7월 7일 PM 4:17 UTCresolved

   Our engineering team has resolved the issue. Logs in Moveworks Setup are now loading as expected. Thank you for your patience, and apologies again for the inconvenience.

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1. 2026년 6월 26일 PM 6:09 UTCidentified

   We have identified an issue affecting the testing of compound actions in Agent Studio, where users may see a "Failed to process custom action" error. A fix is currently being deployed. This issue is limited to the testing experience only — compound actions already running in the assistant are not affected. We'll share another update once the fix has been rolled out and verified.

2. 2026년 6월 26일 PM 6:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 26일 PM 8:03 UTCresolved

   This incident has been resolved

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1. 2026년 6월 23일 AM 9:15 UTCidentified

   Permissions ingestion has been failing for Unily connectors. This is due to Unily deprecating their Permissions API, we are working with them to find a way forward. We will keep you posted on the progress. Until then, the newly added or updated permissions won't be ingested. We sincerely apologise for the inconvenience caused.

2. 2026년 6월 23일 PM 5:52 UTCidentified

   Unily has confirmed a fix is being packaged. Once it's available, customers will need to upgrade to the patched version. We encourage impacted customers to reach out to Unily directly, and we'll share more details as we have them.

3. 2026년 8월 12일 PM 2:38 UTCresolved

   This incident has been resolved.

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1. 2026년 6월 22일 PM 5:15 UTCidentified

   We're aware of an issue causing degraded search retrieval for Knowledge Base articles and files. Affected customers may see incomplete or missing content in search results. Our engineering team has identified the issue and is actively deploying a fix. We apologize for the disruption and appreciate your patience as we work to resolve this. We'll share updates as remediation progresses.

2. 2026년 6월 22일 PM 6:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 23일 AM 9:49 UTCmonitoring

   The fix has been rolled out to the majority of the affected customers; others will get the fix too shortly. We will keep you updated on the progress.

4. 2026년 6월 23일 PM 4:51 UTCresolved

   The fix has been rolled out for all impacted customers and this incident has been resolved.

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1. 2026년 6월 18일 PM 12:57 UTCidentified

   We're aware of an issue affecting Jira ITSM customers where tickets are not being automatically updated or resolved via the assistant. This is occurring intermittently during the ticket finalization step. Our team has identified the root cause and is deploying a hotfix. We appreciate your patience and will provide a follow-up update once this has been fully resolved.

2. 2026년 6월 18일 PM 12:58 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2026년 6월 18일 PM 3:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 18일 PM 8:31 UTCresolved

   This incident has been resolved.

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1. 2026년 6월 11일 AM 2:31 UTCresolved

   On June 10, 2026, between 5:15 PM and 6:24 PM PST, users in the US region experienced a loss of Enterprise Search within the AI Assistant. Our team identified and resolved the issue within the same hour. We apologize for the impact to your experience.

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1. 2026년 6월 9일 PM 1:03 UTCinvestigating

   We are currently investigating an issue that is preventing users from accessing the My Moveworks Portal. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for the inconvenience and will provide updates as our investigation progresses.

2. 2026년 6월 9일 PM 1:27 UTCidentified

   We have identified the issue and are currently working on deploying a fix. We will provide another update once the fix has been applied.

3. 2026년 6월 9일 PM 1:34 UTCmonitoring

   We have successfully applied a fix and confirmed that the My Moveworks Portal is loading as expected. We will continue to monitor to ensure full stability is maintained. Thank you for your patience.

4. 2026년 6월 9일 PM 2:52 UTCresolved

   This incident has been resolved as of 6:30 AM PST. We apologize for any inconvenience this may have caused.

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1. 2026년 6월 5일 PM 1:08 UTCinvestigating

   We are currently investigating an issue where the assistant is not serving answers from knowledge articles. We will provide updates as the investigation progresses.

2. 2026년 6월 5일 PM 1:32 UTCidentified

   We are seeing some improvement, but failures are still occurring. We are actively working on a fix and will continue to provide updates.

3. 2026년 6월 5일 PM 2:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 5일 PM 2:59 UTCresolved

   This incident has been resolved.

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1. 2026년 5월 29일 PM 12:38 UTCresolved

   The line breaks and bolding of the words were not being respected in the messages the Assistant was sending out, mainly the Employee Comms, Agent Studio messages.

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1. 2026년 5월 20일 PM 12:28 UTCidentified

   We have identified an issue where the **View Permission** feature in Setup is currently returning an error instead of the expected results. Our team is actively working on a fix and will keep you updated on the progress. We apologise for the inconvenience caused and appreciate your patience in the meantime.

2. 2026년 5월 20일 PM 2:06 UTCresolved

   We are pleased to inform you that the issue with the View Permission feature in Setup has been resolved. The feature is now returning the expected results. We apologize for the inconvenience caused and thank you for your patience.

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1. 2026년 5월 19일 PM 4:42 UTCidentified

   We are currently investigating an issue affecting User Identity Ingestion. Impacted customers may experience failures in user identity sync, which could affect AI Assistant access to new users dependent on up to date user data. Our engineering team has been engaged and is actively working toward a resolution. We will provide updates as more information becomes available.

2. 2026년 5월 19일 PM 5:51 UTCidentified

   We are continuing to investigate the issue affecting User Identity Ingestion. Our engineering team has identified that the failure occurs during the identity validation step when processing geocode information of users. Work is actively ongoing to resolve this. We will provide another update as soon as more information is available.

3. 2026년 5월 19일 PM 8:06 UTCresolved

   This incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused.

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1. 2026년 5월 12일 PM 8:35 UTCidentified

   We have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.

2. 2026년 5월 12일 PM 8:55 UTCresolved

   This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.

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1. 2026년 4월 22일 PM 4:43 UTCinvestigating

   We are actively investigating an issue where some users are not seeing the Moveworks Embedded AI Assistant loading on their employee service portals or intranet sites. We appreciate your patience and will provide updates as our investigation progresses.

2. 2026년 4월 22일 PM 5:07 UTCidentified

   We have identified the issue and are currently pushing a fix. We will monitor closely and provide a further update once confirmed resolved. We appreciate your patience.

3. 2026년 4월 22일 PM 5:44 UTCresolved

   We are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused.

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1. 2026년 3월 24일 PM 4:45 UTCinvestigating

   We have identified an issue where users are currently unable to chat with the AI Assistant on Microsoft Teams. Our team is actively investigating the root cause and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available.

2. 2026년 3월 24일 PM 5:08 UTCinvestigating

   We currently suspect this may be related to a Microsoft Teams issue and are actively working with Microsoft to help drive resolution. We appreciate your patience and will share updates as soon as more information becomes available

3. 2026년 3월 24일 PM 5:27 UTCidentified

   Microsoft has now published a Service Health Advisory (TM1260604) related to this issue. We are continuing to monitor updates from Microsoft and will share further information as it becomes available. Please follow the Microsoft Service Health Advisory (TM1260604) for the latest updates and progress on resolution via the Microsoft 365 Service Health dashboard. We appreciate your patience and will share updates as soon as more information becomes available

4. 2026년 3월 24일 PM 5:55 UTCidentified

   Microsoft has shared that their monitoring has detected an increase in failures when users attempt to interact with bots. They are currently analyzing these failures to better understand the issue and determine next steps toward identifying the root cause. We appreciate your continued patience as Microsoft investigates and works toward resolution.

5. 2026년 3월 24일 PM 6:34 UTCidentified

   Microsoft continues to actively work on this issue. Please follow the Service Health Advisory (TM1260604) for the most up to date information and progress toward resolution.

6. 2026년 3월 24일 PM 7:02 UTCidentified

   Microsoft’s initial findings indicate that a portion of the infrastructure supporting bots in Microsoft Teams is operating in a degraded state. They are attempting to restart affected components and redirect traffic to healthy infrastructure to help mitigate the issue.

7. 2026년 3월 24일 PM 7:42 UTCmonitoring

   Based on our recent testing, the AI Assistant on Microsoft Teams is now functioning as expected. We will continue to closely monitor the situation and provide further updates if needed. We appreciate your continued patience as the situation stabilizes.

8. 2026년 3월 24일 PM 8:31 UTCresolved

   This incident has been resolved.

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1. 2026년 3월 18일 PM 4:40 UTCidentified

   We have identified an issue where the AI Assistant in the Microsoft Teams App Store is not responding to users. Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available

2. 2026년 3월 18일 PM 5:08 UTCidentified

   We have identified the root cause of the issue and are currently in the process of deploying a fix. Our team is actively pushing the necessary changes to restore full functionality for affected users. We will provide another update once the deployment is complete. Thank you for your continued patience.

3. 2026년 3월 18일 PM 5:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 18일 PM 5:50 UTCresolved

   We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.

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