Mycase 장애 기록

1. 2026년 10월 5일 오후 5:25 UTCinvestigating

   우리는 고급 계층 사용자를위한 고급 검색의 인식이며, 우리는 적극적으로 조사하고 있습니다.

2. 2026년 10월 5일 오후 5:42 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 10월 5일 오후 9:18 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 3월 23일 오후 5:21 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 3월 23일 오후 10:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 24일 오후 12:59 UTCresolved

   This incident has been resolved.

1. 2026년 3월 20일 오후 7:03 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 3월 20일 오후 9:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 21일 오전 5:42 UTCresolved

   This incident has been resolved.

1. 2026년 2월 11일 오후 5:18 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 11일 오후 5:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 11일 오후 6:53 UTCresolved

   This incident has been resolved.

1. 2025년 11월 19일 오후 2:07 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 11월 19일 오후 2:35 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 오후 1:04 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 10월 20일 오후 1:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 10월 20일 오후 1:51 UTCidentified

   We’re continuing to work on bringing our systems fully back on track following a major outage at our cloud provider, who are still experiencing a partial service disruption. While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.

4. 2025년 10월 20일 오후 2:37 UTCidentified

   We are aware of customers seeing slow response times within the MyCase app and/or increased timeouts. This is the result of an ongoing incident with our cloud provider, AWS, and we are closely monitoring the situation to restore operations to normal as quickly as we can. We appreciate your continued patience in this matter.

5. 2025년 10월 20일 오후 5:54 UTCidentified

   We are continuing to monitor this incident with our cloud provider, AWS.

6. 2025년 10월 20일 오후 7:48 UTCidentified

   We are continuing to monitor this incident with our cloud provider, AWS. The incident persists, but gradual improvement is noted with login attempts and application navigation.

7. 2025년 10월 20일 오후 9:22 UTCresolved

   This incident has been resolved.

1. 2025년 9월 3일 오후 5:54 UTCinvestigating

   MyCase is currently experiencing degraded performance of the Search feature for some users. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page, and we will provide an update shortly.

2. 2025년 9월 3일 오후 6:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 9월 3일 오후 6:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 9월 3일 오후 10:12 UTCresolved

   This incident has been resolved.

1. 2025년 8월 14일 오후 8:49 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 8월 15일 오전 12:01 UTCresolved

   This incident has been resolved.

1. 2025년 7월 17일 오후 11:30 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 7월 17일 오후 11:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 7월 17일 오후 11:49 UTCresolved

   This incident has been resolved.

1. 2025년 6월 30일 오후 9:19 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 6월 30일 오후 9:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 6월 30일 오후 9:28 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 6월 30일 오후 9:34 UTCresolved

   This incident has been resolved.

1. 2025년 6월 10일 오후 3:58 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 6월 10일 오후 4:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 6월 10일 오후 4:56 UTCresolved

   This incident has been resolved.

1. 2025년 4월 22일 오후 1:41 UTCinvestigating

   We are currently investigating this issue with our third party texting partner. While MFA texts may fail for some customers, using email to login will work. If you need to switch email for MFA, please reach out to your admin user to reset this feature.

2. 2025년 4월 22일 오후 2:23 UTCmonitoring

   MFA text messages from our third party texting partner are functioning. We continue to monitor their delivery status.

3. 2025년 4월 22일 오후 3:18 UTCresolved

   This incident has been resolved.

1. 2025년 4월 2일 오후 2:17 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 4월 2일 오후 2:36 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 4월 2일 오후 3:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 4월 2일 오후 4:12 UTCresolved

   This incident has been resolved.

1. 2025년 3월 3일 오후 8:04 UTCinvestigating

   MyCase is currently experiencing degraded performance of the search feature. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page and we will provide an update shortly.

2. 2025년 3월 3일 오후 8:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 3월 3일 오후 8:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 3월 3일 오후 10:22 UTCresolved

   This incident has been resolved.

1. 2025년 3월 3일 오후 6:00 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 3월 3일 오후 6:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 3월 3일 오후 7:51 UTCresolved

   This incident has been resolved.

1. 2025년 2월 25일 오후 9:40 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 2월 25일 오후 9:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 2월 25일 오후 10:18 UTCresolved

   This incident has been resolved.

1. 2025년 2월 4일 오후 9:09 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 2월 4일 오후 9:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 2월 4일 오후 10:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 2월 4일 오후 10:36 UTCresolved

   This incident has been resolved.

1. 2024년 11월 19일 오후 6:08 UTCinvestigating

   Some users are experiencing errors when trying to log in to their MyCase account. While we investigate and fix the issue, this login page will work successfully: https://auth.mycase.com/login_sessions/new?client_id=tCEM8hNY7GaC2c8P&response_type=code

2. 2024년 11월 19일 오후 6:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 11월 19일 오후 10:09 UTCresolved

   This incident has been resolved.

1. 2024년 8월 15일 오후 6:35 UTCinvestigating

   We are currently investigating a potential issue with our data center provider and will provide updates as soon as possible

2. 2024년 8월 15일 오후 6:58 UTCidentified

   We are seeing a recovery in our data center provider and will continue to monitor.

3. 2024년 8월 15일 오후 7:22 UTCmonitoring

   We are seeing a recovery in our data center provider and MyCase service appears to be restored. We will continue to monitor to ensure resolution.

4. 2024년 8월 15일 오후 7:42 UTCresolved

   This incident has been resolved.

1. 2024년 5월 31일 오후 5:49 UTCinvestigating

   We are currently investigating a service interruption with LawPay Payments. This may affect your ability to record payments in MyCase if you are using the LawPay integration. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes.

2. 2024년 5월 31일 오후 5:52 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 5월 31일 오후 7:05 UTCmonitoring

   The fix has resolved the primary issues and we are continuing to monitor to ensure full resolution.

4. 2024년 5월 31일 오후 7:35 UTCidentified

   We continue to see degraded performance that may cause intermittent slowness or 500 errors. We are continuing to work on the resolution.

5. 2024년 5월 31일 오후 8:51 UTCidentified

   We are identifying additional solutions and will continue to implement and monitor until the issue is fully resolved.

6. 2024년 5월 31일 오후 9:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 2024년 5월 31일 오후 9:35 UTCresolved

   This incident has been resolved.